AddEventListener
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Subscribes a .NET IGenericEvents object as a listener on a
particular subscriber list.
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AddListener methods
|
Registers the subscriber for an event listener.
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Connect
|
Establishes a connection to a CTI OS server.
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CreateSilentMonitorManager
|
Creates a SilentMonitorManager object instance.
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CreateWaitObject
|
Creates and returns the pointer to a new CWaitObject.
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DestroySilentMonitor Manager
|
Deletes a SilentMonitorManager object instance.
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DestroyWaitObject
|
Destroys the specified wait object
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Disconnect
|
Closes the connection to the CTI OS server.
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DumpProperties
|
For more information, see
CtiOs Object
|
GetAllAgents
|
Returns a collection of all the agents in the session.
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GetAllCalls
|
Returns a collection of all the calls in the session.
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GetAllProperties
|
For more information, see
CtiOs Object
|
GetAllSkillGroups
|
Returns a collection of all the skill groups in the session.
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GetCurrentAgent
|
Returns the currently selected agent.
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GetCurrentCall
|
Returns the currently selected call.
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GetCurrentSilentMonitor
|
Returns a pointer to the SilentMonitorManager object instance
that is set as the current manager in the CTI OS session object.
|
GetElement
|
For more information, see
CtiOs Object
|
GetNumProperties
|
For more information, see
CtiOs Object
|
GetObjectFromObjectID
|
Returns a Call, Agent, or SkillGroup, given the object's
UniqueObjectID.
|
GetPropertyName
|
For more information, see
CtiOs Object
|
GetPropertyType
|
For more information, see
CtiOs Object
|
GetValue
|
For more information, see
CtiOs Object
|
GetValueArray
|
For more information, see
CtiOs Object
|
GetValueInt
|
For more information, see
CtiOs Object
|
GetValueString
|
For more information, see
CtiOs Object
|
IsAgent
|
Checks the current agent and returns true if the current agent
is an agent and not a supervisor.
|
IsCCMSilentMonitor
|
The IsCCMSilentMonitor method determines whether CTI OS was
configured to use CCM based silent monitor. This method is only supported with
the C++, Java, COM, and .Net CILs.
|
IsSupervisor
|
Checks the current agent and returns true if the current agent
is a supervisor.
|
IsValid
|
For more information, see
CtiOs Object
|
RemoveListener methods
|
Unregisters the subscriber from an event listener.
|
RequestDesktopSettings
|
Sends a message request to the CTI OS Server to retrieve the
desktop settings configured for this site.
|
SetAgent
|
Sets an agent to a session object.
|
SetCurrentCall
|
Associates the current call to a session object.
|
SetCurrentSilentMonitor
|
Sets the SilentMonitorManager object instance specified as the
current manager in the CTI OS session object.
|
SetMessageFilter
|
Sets the message filter that controls the set of events sent
to the CIL.
|
SetSupervisorSilentMonitorMode
|
Forces supervisors into monitored mode.
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SetValue
|
For more information, see
CtiOs Object
|