Call Variables Layouts
You can use the Call Variables Layouts gadget to define how call variables appear on the Finesse agent desktop. You can configure up to 200 unique Call Variables Layouts (one default and 199 custom layouts). As part of this functionality:
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Each layout has a name (required) and description (optional).
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You can change the name and description of the default Call Variables Layout.
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You cannot delete the default Call Variables Layout.
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Finesse appends (Default) to the name of the default Call Variables Layout.
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To display a custom Call Variables Layout, in the Unified CCE routing script set the
user.Layout ECC
variable to the name of a configured Call Variables Layout. In this case, if no custom layouts match the user.Layout value (or no custom layouts are configured), Finesse displays the default layout. -
Finesse retains the custom layout as specified by the user.Layout ECC variable on CTI server failover. During PG failover, Finesse changes the active call layout to the default layout while retaining the call variables and time indicators.