Change History
This table lists the changes that are made to this guide. Most recent changes appear at the top.
Change |
See |
Date |
---|---|---|
Updated Release 12.6(1) ES02 |
November 2021 |
|
Provided reference to Desktop Interface API |
Manage Desktop Layout>Gadgets and Components |
|
Introduced utils finesse locked_out_users list CLI command |
Cisco Finesse CLI>Finesse System Commands |
|
Updated utils finesse node_statistics list CLI command |
Cisco Finesse CLI>Finesse System Commands |
|
Updated Release 12.6(1) ES01 |
August 2021 |
|
Added CLIs for Maintenance Mode |
Cisco Finesse CLI>Desktop Properties |
|
Added CLIs for AI Services Configuration |
Cisco Finesse CLI>AI Services Configuration |
|
Added the following CLIs:
|
Cisco Finesse CLI>Desktop Properties |
|
Initial Release of Document for Release 12.6(1) |
May 2021 |
|
Added a new topic for Transcript gadgets. |
Add Transcript Gadget |
|
Added a new service Orchestration Manager in log collection. |
Log Collection |
|
Added Multi-Tab Gadget details. |
Gadgets and Components |
|
Added attributes related to Multi-Tab Gadgets. |
Default Layout XML |
|
Added configuration details for Multi-Tab gadgets. |
Configure Multi-Tab Gadgets |
|
Added CLIs for Multi-Tab Gadgets. |
Desktop Properties |
|
Added CLIs for Enable Automatic Device Selection for Single Active Device. |
Desktop Properties |
|
Added Finesse maintenance mode. |
Cisco Finesse Failover Mechanisms |
|
Added CLIs for Finesse maintenance mode services. |
Finesse Maintenance Mode Services |
|
Added CLIs for Connected User Info. |
ConnectedUserInfo |
|
Added prevent Finesse IP Phone Agent login during maintenance mode. |
Finesse IP Phone Agent Login During Maintenance Mode |
|
Added syslog messages for Finesse maintenance mode. |
Syslog Support for Critical Log Messages |
|
Added configure custom logon messages |
Configure Custom Logon Messages |
|
Added agent device selection details. |
Device Selection for Shared ACD Line |
|
Added hostname, IP address and domain name change details. |
Manage IP Address and Hostname |
|
Added drop participants from conference call details. |
Drop Participants from Conference |
|
Added desktop properties for drop participants. |
Customize Desktop Properties |
|
Added desktop properties for drop participants at the team level. |
Customize Desktop Properties at Team Level |
|
Updated task activity notification details for gadgets. |
Cisco Webex Experience Management |
|
Updated syslog messages with AWDB, CTI details, and Finesse Maintenancemode details. |
Syslog Support for Critical Log Messages |
|
Added Agent PG maintenance mode details. |
Cisco Finesse Failover Mechanisms |
|
Added log configuration details. |
Finesse Log Configuration |
|
All references to whitelist in the CLIs are changed to allowed_list. |
Gadget Source Allowed List |
|
Added Content Security Policy directives. |
Supported Content Security Policy Directives |
|
Added new desktop property configuration CLIs. |
Desktop Properties |
|
Added new service property configuration CLIs. |
Service Properties |
|
Added CLIs to update CUIC gadget URL. |
Upgrade |
|
Removed Cisco Finesse Trace Logging. |
||
Added Contact Center AI topic. |
||
Added CLI for Finesse Maintenance Mode Services. |
Finesse Maintenance Mode Services |
|
Prevent Finesse IP Phone Agent Login during maintenance . |
Finesse IP Phone Agent Login during Maintenance Mode |
|
Added Connected Agents gadget in Cisco Administration Console. |
Manage Connected Agents |
|
Removed Cisco Finesse Notification Service Logging. |
— |
|
Enable or Disable Plain XMPP Socket—Port 5223 |
Enable or Disable Plain XMPP Socket—Port 5223 |
|
DTMF Updates |
Customize Desktop Properties |
|
Restricting Access - External XMPP Notification Port 5223 |
Restricting Access - External XMPP Notification Port 5223 |
|
Changed Finesse Host to Hostname in one of the entities in the table |
Connected Agents |