- Introduction for HCS for Contact Center Release Notes for Release 12.5(1)
- Hosted Collaboration Solution for Contact Center Release Notes for 12.5(1)
- Cisco Unified Customer Voice Portal for HCS for Contact Center for Release 12.5(1)
- Cisco Unified Intelligence Center for HCS for Contact Center for Release 12.5(1)
- Cisco Finesse for HCS for Contact Center for Release 12.5(1)
- Cisco Enterprise Chat and Email for HCS for Contact Center for Release 12.5(1)
- Customer Collaboration Platform for HCS for Contact Center for Release 12.5(1)
- Cisco Unified Contact Center Domain Manager for HCS for Contact Center for Release 12.5(1)
- Caveats for HCS for Contact Center Release Notes for Release 12.5(1)
- New Features
- Updated Features
- Important Notes
- Deprecated Features
- Removed and Unsupported Features
- Third Party Software Impacts
New Features
The following features are available in this release:
- Edge Chromium Browser Support
- Customer Virtual Assistant
- Smart Licensing
- Send DTMF
- DTMF Tone Overlay
- Voice Activity Detection (VAD)
- Waveform URI
- VVB Media Streaming
Edge Chromium Browser Support
This release supports Edge Chromium (Microsoft Edge). For information about supported versions, see the Contact Center Enterprise Solution Compatibility Matrix at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html.
Customer Virtual Assistant
Customer Virtual Assistant (CVA) enables the IVR Platform to integrate with cloud-based speech services. CVA provides the following speech services:
Text to Speech: Integration with cloud-based TTS services in your application for Speech Synthesis operations. CVA currently supports Google Text to Speech service.
Speech to Text: Integration with cloud-based ASR services in your application for Speech Recognition operations. CVA currently supports Google Speech to Text service.
Speech to Intent: CVA provides capability of identifying the intent of customer utterances by processing the text received from Speech to Text operations. CVA offers this service by using cloud-based Natural Language Understanding (NLU) services CVA currently supports Google Dialogflow service.
For more information, see Customer Virtual Assistant chapter in Feature Guide for Cisco Hosted Collaboration Solution for Contact Center at https://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/tsd-products-support-series-home.html.
Smart Licensing
This release introduces Smart Licensing that delivers visibility into your license ownership and consumption. Smart Licensing helps you to procure, deploy, and manage licenses easily and report license consumption. It pools license entitlements in a single account and allows you to move licenses freely through the virtual accounts.
Smart Licensing registers the product instance, reports license usage, and obtains the necessary authorization from Cisco Smart Software Manager or Cisco Smart Software Manager On-Prem.
For more information, see Hosted Collaboration Solution for Contact Center Configuration Guide at https://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/products-installation-and-configuration-guides-list.html.
Send DTMF
This feature supports playing a Dual Tone Multi Frequency (DTMF) tone as a prompt in VVB.
For more information, see Developer Guide for Cisco Virtualized Voice Browser at https://developer.cisco.com/site/customer-voice-portal/documents/virtual-voice-browser/.
DTMF Tone Overlay
DTMF tone overlay provides the capability to enable injection of DTMF tones (overlay) on the caller stream at random intervals during the recognition of sensitive data. For more information, see Digits chapter in CVP Element Specification Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/tsd-products-support-series-home.html.
Voice Activity Detection (VAD)
VAD enables VVB to handle events like start of speech, end of speech, total recording duration to reduce the initial silence duration based on configuration from Call Studio. It also enables configuring Cisco VVB to various levels of silence sensitivity.
For more information, see Record chapter in CVP Element Specification Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/tsd-products-support-series-home.html.
Waveform URI
Record utterance uses Waveform URI to enable application developers to collect URI for the recordings done in the ASR systems. A new parameter recordutterance
is introduced in the Form
element in Call Studio. When the value of this parameter is set to true
, the recordings are done in the ASR systems and the URI of the recording is sent back to VXML server for further use.
For more information, see Form chapter in CVP Element Specification Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/tsd-products-support-series-home.html.
VVB Media Streaming
VVB now supports continuous streaming of media through HTTP(S) from a streaming URL.
For more information, see Audio chapter in CVP Element Specification Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/tsd-products-support-series-home.html.
Updated Features
None.
Important Notes
- Informix Upgrade
- OpenJDK Java Runtime Environment Update
- Certificates Removed on Upgrade
- TLS Version Support
- Cisco VVB 12.5(1) SU
Informix Upgrade
The 12.5(1b) base installer is now available for customers, which has support for IBM Informix 14.10 FC8 version for the Unified CVP application. This release is supported on Windows Server 2016 and Windows Server 2019.
For more information, refer to the Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-installation-guides-list.html.
OpenJDK Java Runtime Environment Update
The 12.5(1b) base installer has OpenJDK JRE as the supporting Java runtime for the Unified CVP application. It is the same as the preceding 12.5(1) installer, except that in the 12.5(1b) base installer, the Java runtime environment is installed on the Unified CVP virtual machines (VMs).
Note | For JRE update post installation of 12.5(1b), refer to the OpenLogic OpenJDK site (https://www.openlogic.com/openjdk-downloads) to download the JREs. |
For more information, refer to the Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-installation-guides-list.html.
For more information on JRE minor update, refer to the Java Runtime Environment Minor Update section in the Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-installation-and-configuration-guides-list.html.
Certificates Removed on Upgrade
After the successful upgrade to VVB 12.5(1) and CVP 12.5(1), the CAs that are unapproved by Cisco are removed from the platform trust store. However, you can add them back, if necessary.
For information about the list of CAs that Cisco supports, see the Cisco Trusted External Root Bundle at https://www.cisco.com/security/pki.
For information about adding a certificate, see Insert a New Tomcat-trust Certificate section in the CUCM Certificate Management and Change Notification at https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-tech-notes-list.html.
TLS Version Support
This releaae supports only TLS 1.2. For more information, see Contact Center Enterprise Solution Compatibility Matrix at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/tsd-products-support-series-home.html.
Cisco VVB 12.5(1) SU
A new Service Update (SU) release is available for Cisco Virtualized Voice Browser 12.5(1). You can perform a fresh installation or upgrade from 12.5(1) version to Cisco VVB 12.5(1) SU on supported virtual machines. For more information, see the ReadMe.
Deprecated Features
Deprecated features are fully supported. However, there is no additional development for deprecated features. These features may be scheduled to be removed in a future release. Plan to transition to the designated replacement feature. If you are implementing a new deployment, use the replacement technology rather than the deprecated feature.
Deprecated Feature | Announced in Release | Replacement | Notes |
---|---|---|---|
Internet Explorer 11 | Not applicable1 | Edge Chromium (Microsoft Edge v79 and later) | None. |
1 Based on external communication from Microsoft
Removed and Unsupported Features
TLS 1.0 and TLS 1.1 are not supported in this release. However, these versions have not yet been removed completely in order to prevent backward compatibility breakage.
Third Party Software Impacts
None.