New Features
Application Partitioning
Cisco Remote Expert Mobile now supports application partitioning. This feature enables you to pause and resume the co-browse session.
Horizontal Scroll Buttons
This feature provides sideways scroll buttons to change the area viewed in the window, when the co-browse area extends beyond the viewable window.
IE/Edge Touch Support
Cisco Remote Expert Mobile supports the desktop version of Opera.
Note |
Cisco Remote Expert Mobile does not support the mobile version of Opera. |
Opera Browser Support
Cisco Remote Expert Mobile supports touch gestures in Internet Explorer and Edge browsers.
Zoom Feature
The Agent Consoles now have a zoom feature to enable them to magnify their view of the customer's desktop.
Consumer Shadow Pointer
The mouse pointer on the customer's screen is now displayed on the Agent Console during co-browse.
Disabling Agent Features
You can now disable the Specific Expert Assist features in the Exper Assist Configuration.
Audio-Only Calls
Applications can now make audio-only or video-only calls by setting the appropriate flags when making the call.