Change History
This table lists changes made to this guide. Most recent changes appear at the top.
Change |
See |
Date |
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Edge Chromium (Microsoft Edge) updates |
Set Up CA Certificate for Chrome and Edge Chromium (Microsoft Edge) Browsers |
Dec, 2020 |
Added Media Server and FTP configuration details. |
Add Media Server as External Machine Add and Maintain Main Site in 4000 Agents or 12000 Agents Deployment Type Add and Maintain Peripheral Set System Inventory for Packaged CCE 2000 Agents Deployment |
July 2019 |
Added information on the new Third-party Integration feature. |
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Added configuration details for Avaya. |
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Added configuration details for ICM-to-ICM Gateway. |
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Appended the list of tools and added Avaya, ICM-to-ICM Gateway information. |
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Added additional nodes in Script Editor and information to route contacts. |
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Added CVP and CVP Reporting statistics. |
May 2019 |
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Updated the table with CVP and CVP Reporting Statistics information. |
System Inventory for Packaged CCE 2000 Agents Deployment System Inventory for Packaged CCE 4000 Agents and 12000 Agents Deployment |
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Initial Release of Document for Release 12.0(1) | January 2019 | |
Added post installation components configuration sections for 2000, 4000, and 12000 agents deployments. |
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Restructured sections as per the new Unified CCE Administration interface. |
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Support for Pacakged CCE 4000 and 12000 Agents deployment has been added in the CCE administration |
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Added Business Hours, Email and Chat, Device Configuration, SIP Server Group, Campaigns, Routing Pattern, Location Configuration, Courtest Callback, Resources, File Transfer features. |
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Added CA and Self-Signed certification and CVP Graceful Shutdown sections. |