The Reporting and Analytics module controls access to Analyzer. You use the Management Portal to configure the Reporting and
Analytics module.
You configure the access privileges (view, edit, or none) to the Analyzer utilities (Folders, Visualizations, and Dashboards)
in the Reports and Dashboard Permissions area under .
You can configure access privileges to other entities also, as summarized in the following table.
Configurable Items
|
Configurable Entities
|
Remarks
|
User Profiles > Access Rights |
Entry Points , Queues, Sites, Teams |
If the site is restricted, you can choose only Teams.
|
Agent Profiles > Agent Viewable Statistics |
Queues, Teams |
You must apply the restrictions manually in accordance with the restrictions that are configured for the User Profiles.
|
User > Agent Settings |
Site, Teams |
Agent access privileges cannot be greater than those of the selected Site.
|
For more information about configuring access privileges, see Provisioning in the Cisco Webex Contact Center Setup and Administration Guide.
When you create or edit a visualization, the record type you choose produces results based on restrictions applied to specific
entities, as shown in the following table.
Record Type
|
Applied Entity Restrictions
|
Customer Activity Record
|
Entry Points, Queues, Sites, Teams
|
Customer Session Record
|
Entry Points, Queues, Sites, Teams
|
Agent Activity Record
|
Queues, Sites, Teams
|
Agent Session Record
|
Sites, Teams
|
For more information on the type of records, see Type of Records Available in Each Repository.
The following table lists the resources on which the access privileges apply, and describes how restrictions apply based on
roles.
Resources
|
Roles
|
Restrictions
|
|
Administrators and supervisors with Cisco Contact Center disabled or with no associated Agent Profiles
|
Restrictions applied are based on the User Profiles
|
|
Administrators, supervisors with associated Agent Profiles and all agents
|
Restrictions applied for:
-
Entry Points are based on the User Profiles
-
Queues are based on the Agent Profiles
-
Sites are based on the Agent Settings
-
Teams are based on the Agent Profiles
|
|
All administrators and supervisors
|
Restrictions applied are based on the User Profiles
|
Note
|
SPP admin user isn't supported.
|