Features Supported in Cisco Webex Contact Center for Zendesk
Cisco Webex Contact Center for Zendesk offers the following benefits:
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Allows you to place, answer, and control telephone calls from the Cisco Webex Contact Center for Zendesk client.
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Logs the activity details in the Zendesk ticket after the call ends.
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Retrieves logged-activity details from the Zendesk ticket while interacting with customers.