Sign In to the Agent Desktop
Before you begin
Ensure that your phone is ready to receive calls.
Procedure
Step 1 |
In the address bar of your browser, enter the URL provided by your administrator. |
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Step 2 |
Enter your username and click Next.
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Step 3 |
Enter your password and click Sign In. |
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Step 4 |
Enter a Dial Number to be used for inbound and outbound calls. Choose the dial number format from the following:
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Step 5 |
(Optional) If you are using a Webex Calling device, select the Extension tab and enter the Webex Calling extension that is configured by your administrator.
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Step 6 |
Select your team from the Team drop-down list.
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Step 7 |
Click Submit.
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Responsiveness
Agent Desktop supports a responsive view that enables easy reading and navigation across small (< 640 pixels), medium (641 to 1007 pixels), and large (> 1008 pixels) screen resolutions. The recommended display size for using the Agent Desktop is 500 x 400 pixels (width x height) or higher.
Based on the progressive screen sizes, orientation, and viewing areas of the device being used, the Agent Desktop interface adjusts automatically. Agent Desktop is responsive in supported browser versions, irrespective of the device used to access the Agent Desktop. For example, Agent Desktop works similarly on a mobile phone, tablet, laptop, or an iPad if you access Agent Desktop using Google Chrome (V76.0.3809 or later). For more information on supported browser versions, see Agent Desktop Requirements.
The Agent Desktop demonstrates responsive behavior as follows:
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Horizontal Header—If there are more custom widgets or icons on the horizontal header, the More (
) icon appears.
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When you click the icon, the drop-down list displays the custom widgets and icons.
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When you resize the screen, the custom widgets and icons are displayed on the horizontal header as expected, without the
icon.
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Navigation Bar—The left navigation bar will be collapsed into the horizontal header in small viewing areas. When you click the Menu (
) icon, the sliding bar appears along with the icons.
Note
The title and logo are not displayed when the viewing area is less than 736 pixels wide. Increase the width to 737 pixels or more to view the logo and the title.
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Task List, Agent Interaction History, and Auxiliary Information panes—The panes will be overlayed on the Workspace. By default, the panes will be in the collapsed state in small viewing areas.
When you click the
(expand) icon of each pane, the sliding pane displays the details. When you expand one pane, other expanded panes are collapsed, so that the workspace is not hidden.
In the Auxiliary Information pane, the More option appears if there are additional tabs to be displayed in the view.
The Agent Desktop can be installed as an application. The responsive behavior here is the same as in the browser-based Agent Desktop.
![]() Note |
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