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This chapter includes information about installing and configuring Cisco HCM-F. The Cisco HCM-F installation integrates some services or components that previously ran on standalone virtual machines such as Platform Manager, and Service Inventory Manager into the Cisco HCM-F platform (virtual machine).
Review all installation instructions carefully before you begin the installation procedures.
This chapter contains sections on the following topics:
•System Requirements for Installation
•Frequently Asked Questions About the Installation
•Resetting Administrator and Security Passwords
Table 2-1 lists the server requirements for the Cisco HCM-F platform.
Before you proceed with the installation, consider the following requirements and recommendations:
•Make sure that you enable Network Time Protocol (NTP) on the Cisco HCM-F server. To verify the NTP status, log in to the Cisco HCM-F command line interface, and enter utils ntp status.
•Make sure that both Cisco HCM-F and CUOM are in the same time zone and are synchronized to NTP. This prevents a time out failure to the DMA-CUOM subscription.
•Be aware that when you install on an existing server, the hard drive gets formatted and all existing data on the drive gets overwritten.
•Configure Cisco HCM-F by using static IP addressing to ensure that the Cisco HCM-F obtains a fixed IP address.
•You must enable Domain Network Server (DNS) and configure NTP during installation.
•Do not attempt to perform any configuration tasks during the installation.
•Do not install any Cisco-verified applications until you complete the installation.
•Carefully read the information that follows before you proceed with the installation.
The following section contains commonly asked questions and responses. Review this section carefully before you begin the installation. The section includes the following topics:
•How Much Time Does the Installation Require?
•What Usernames and Passwords Do I Need to Specify?
•What Is the Cisco Unified Communications Answer File Generator?
•Can I Install Other Software on the Server?
The entire installation process, excluding pre- and post-installation tasks, takes 20 to 30 minutes.
Note The system checks your passwords for strength. For guidelines on creating a strong passwords, see the "What Is a Strong Password?" section.
During the installation, you must specify the following usernames and passwords:
•Administrator account username and password
•Security password
Administrator Account Username and Password
You use the Administrator account username and password to log in to the following areas:
•Disaster Recovery System
•Command Line Interface
To specify the Administrator account username and password, follow these guidelines:
•Administrator account username—The Administrator account username must start with an alphabetic character and can contain alphanumeric characters, hyphens, and underscores.
•Administrator account password—The Administrator account password must be at least six characters long and can contain alphanumeric characters, hyphens, and underscores.
You can change the Administrator account password or add a new Administrator account by using the command line interface. For more information, see the "Command Line Interface for Cisco HCM-F" section on page 10-1.
Security Password
The Security password must be at least six characters long and can contain alphanumeric characters, hyphens, and underscores.
The Installation wizard checks to ensure that you enter a strong password. To create a strong password, follow these recommendations:
•Mix uppercase and lowercase letters.
•Mix letters and numbers.
•Include hyphens and underscores.
•Remember that longer passwords are stronger and more secure than shorter ones.
Avoid the following types of passwords:
•Do not use recognizable words, such as proper names and dictionary words, even when combined with numbers.
•Do not invert recognizable words.
•Do not use word or number patterns, such as aaabbb, qwerty, zyxwvuts, 123321, and so on.
•Do not use recognizable words from other languages.
•Do not use personal information of any kind, including birthdays, postal codes, names of children or pets, and so on.
Cisco Unified Communications Answer File Generator, a web application, generates answer files for unattended installations of Cisco HCM-F. Individual answer files get copied to the root directory of a floppy disk and are used in addition to the Cisco HCM-F DVD during the installation process.
The web application provides:
•Syntactical validation of data entries
•Online help and documentation
•Support for fresh installations (but does not support upgrades)
You can access the Cisco Unified Communications Answer File Generator at the following URL:
http://www.cisco.com/web/cuc_afg/index.html
The Cisco Unified Communications Answer File Generator supports Internet Explorer version 6.0 or higher and Mozilla version 1.5 or later.
Cisco requires that you use virtual floppy image (.flp) that is compatible with Linux 2.4. Cisco recommends that you use virtual floppy that is preformatted to be compatible with Linux 2.4 for the configuration file. These virtual floppies use a W95 FAT32 format.
SFTP servers are used for backups and restores, upgrades, service inventory, platform manager, and troubleshooting. Cisco allows you to use any SFTP server product but recommends SFTP products that have been certified with Cisco through the Cisco Technology Developer Partner program (CTDP). CTDP partners, such as GlobalSCAPE, certify their products with specified versions of Cisco Unified Communications Manager. For information on which vendors have certified their products with your version of Cisco Unified Communications Manager, see the following URL:
http://www.cisco.com/pcgi-bin/ctdp/Search.pl
For information on using GlobalSCAPE with supported Cisco Unified Communications versions, see the following URL:
http://www.globalscape.com/gsftps/cisco.aspx
Cisco uses the following servers for internal testing. You may use one of the servers, but you must contact the vendor for support:
•Open SSH (refer to http://sshwindows.sourceforge.net/)
•Cygwin (refer to http://www.cygwin.com/)
•Titan (refer to http://www.titanftp.com/)
Note For issues with third-party products that have not been certified through the CTDP process, contact the third-party vendor for support.
You must perform all software installations and upgrades by using the CLI. The system can upload and process only software that Cisco approved. You cannot install or use unapproved third-party software applications.
Table 2-2 contains a list of preinstallation tasks that you need to perform to ensure that you can successfully install Cisco HCM-F.
Additional Information
This section describes the minimum required ports that need to be configured to support Cisco HCM-F server. Table 2-3 provides a summary of the ports that need to be configured on a corporate firewall. The port configurations shown in this table are based on default settings. If you change the default settings, you need to update these configurations.
If you have other servers/ports required on your network, you need to allow for that traffic.
Additional Information
Cisco provides a VM template for you to download and transfer to your virtual host. Use this template to create the VMs for Cisco HCM-F platform installation.
Before you deploy the template and create VMs, you should have the VM name, VLAN, hostname, and the IP address allocated for each new VM.
Follow these steps to create a VM and to prepare the Cisco HCM-F installation on it:
Procedure
Step 1 Download the VM template for your application. Go to http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29
Step 2 Download the template to a location on your PC or at a designated URL.
Step 3 Deploy the template file using vSphere Client. Enter the following information for the new VM:
•hostname
•datastore—Select datastore
•Provisioning type—thick or thin
•target VLAN
Step 4 Make sure that you perform a thick provisioning of the virtual hard disk.
Step 5 Make sure that you complete the procedure to create the VM.
At this point a new VM is created with the correct amount of RAM, number of CPUs, size and number of disks for the intended application.
This section provides information on how to set up a virtual machine.
Procedure
Step 1 Open the Open Virtualization Format (OVF) or OVA Template from File > Deployed OVF Template...
Step 2 Use the Browse option to find the location of the OVA file.
Note The OVA file can be located on the PC or at an URL address.
Step 3 Follow the wizard to complete the OVA installation process.
Use Table 2-4 to record the information about Cisco HCM-F. You may not need to obtain all the information; gather only the information that is pertinent to your system and network configuration.
Note Because some of the fields are optional, they may not apply to your configuration.
Additional Information
This section describes how to install Cisco HCM-F. You install the operating system and Cisco HCM-F by running one installation program.
For information on how to navigate within the installation wizard, see Table 2-5.
This section provides information on how to install the Cisco HCM-F.
Procedure
Step 1 Insert the Cisco HCS ISO disk into the DVD drive of the virtual machine.
Step 2 Reboot and start the virtual machine.
Note An installation screen appears to start the installation of the Cisco HCM-F.
Step 3 Follow the wizard installation as shown in Table 2-6.
|
|
|
---|---|---|
Step 1 |
Media Check Screen |
Click No to skip the media check, or click Yes if media check is required. |
Step 2 |
Product Deployment Selection |
Click OK. |
Step 3 |
Override Previous Installation |
Select Yes or No. |
Note If there is a previous VM installation on the hard drive, the installation prompts you to override the previous installation. If no previous VM installation exists on the hard drive, the installation prompts you to install a new VM version on your hard drive. |
||
Step 4 |
Platform Installation Wizard |
Select Proceed. |
Step 5 |
Basic Installation |
Select Continue. |
Step 6 |
Timezone Configuration |
Select the time zone from the drop-down list, and click OK. |
Step 7 |
Auto Negotiation Configuration |
Select Continue. |
Step 8 |
MTU Configuration |
Select No for no change, or Yes to enter new values. |
Note The virtual machine must be able to reach the gateway that is entered for the static configuration, or else the installation gives an error and does not proceed. Note For the DNS option, if the virtual machine cannot reach the DNS and the hostname of the Cisco HCM-F server is not resolvable using that DNS server then the installation gives an error and does not proceed. |
||
Step 9 |
DHCP Configuration |
The IP address is hardcoded. Select Yes for no change. Select No for DHCP. |
Step 10 |
Static Network Configuration |
Fill the fields Host Name, IP Address, IP Mask, Gateway Address. Click OK. |
Step 11 |
DNS Client Configuration |
If you select Yes to DNS client configuration, perform Step 12. If you select No, perform Step 13. |
Step 12 |
DNS Client Configuration |
Select Primary DNS, Secondary DNS, or Domain. |
Step 13 |
Administrator Login Configuration |
Fill the fields Administrator ID, Password, and Confirm Password. Click OK. |
Step 14 |
Certificate Information |
Enter the appropriate information in each field. Click OK. |
Step 15 |
Network Time Protocol Client Configuration |
Enter the appropriate information in each field. Click OK. |
Step 16 |
Security Configuration |
Fill the fields Security Password and Confirm Password. Click OK. |
Step 17 |
Platform Configuration Confirmation |
Click OK to start the installation. |
Step 4 When the installation process is complete, you get prompted to log in by using the Administrator account and password.
Step 5 Complete the post-installation tasks in the "Post-Installation Tasks" section.
Additional Information
After installing Cisco HCM-F, you must complete the post-installation tasks listed in Table 2-7.
If you lose the Administrator password or security password, use the following procedure to reset these passwords.
To perform the password reset process, you must connect to the system through the system console; that is, you must connect to the server with a keyboard and monitor. You cannot reset a password when you connect to the system through a secure shell session.
Note During this procedure, you must remove and then insert a valid CD or DVD in the disk drive to prove that you have physical access to the system.
Procedure
Step 1 Log in to the system with the following username and password:
•Username: pwrecovery
•Password: pwreset
The Welcome to platform password reset window appears.
Step 2 Press any key to continue.
Step 3 If you have a CD or DVD in the disk drive, remove it now.
Step 4 Press any key to continue.
The system tests to ensure that you have removed the CD or DVD from the disk drive.
Step 5 Insert a valid CD or DVD into the disk drive.
Note For this test, you must use a data CD, not a music CD.
The system tests to ensure that you have inserted the disk.
Step 6 After the system verifies that you have inserted the disk, you get prompted to enter one of the following options to continue:
•Enter a to reset the Administrator password.
•Enter s to reset the security password.
•Enter q to quit.
Step 7 Enter a new password of the type that you chose.
Step 8 Reenter the new password.
The password must contain at least six characters. The system checks the new password for strength. If the password does not pass the strength check, you get prompted to enter a new password.
Step 9 After the system verifies the strength of the new password, the password gets reset. You get prompted to press any key to exit the password reset utility.
Additional Information
This section applies to upgrades after you install Cisco HCM-F in Cisco HCS 8.6(2). Do not use this procedure to upgrade from Cisco HCS 8.6(1) or earlier releases.
Before you begin the upgrade process, you must obtain the appropriate upgrade file from Cisco.com. If you are performing an upgrade, you must obtain a DVD by using the Product Upgrade Tool (PUT) or by purchasing the upgrade from Cisco Sales.
To use the PUT, go to https://tools.cisco.com/gct/Upgrade/jsp/index.jsp. You must enter your Cisco contract number (Smartnet, SASU or ESW) and request the DVD/DVD set. If you do not have a contract for Cisco HCM-F, you must purchase the upgrade from Cisco Sales.
Use the following procedure to upgrade the Cisco HCM-F platform software:
Procedure
Step 1 Obtain the upgrade media to upgrade the Cisco HCM-F platform.
If you downloaded the software executable from Cisco.com, do one of the following:
•Prepare to upgrade from a local directory by performing the following steps:
–Copy the Cisco HCM-F upgrade file to a temporary directory on your local hard drive.
–Create an upgrade disk by burning the upgrade file that you downloaded onto a DVD as an ISO image.
Note If you copy the .iso file to the DVD but do not create an ISO image, you cannot upgrade your server from that DVD. Most commercial disk-burning applications can create ISO image disks.
–Open an SFTP client and connect to the Cisco HCM-F server by using the adminsftp user and the Administrator password that you set up during installation.
–Navigate to the upgrade directory by entering cd upgrade and copy the license file to that directory.
–Type put <upgrade filename>, where <upgrade filename> specifies the upgrade file name that you downloaded from Cisco.com or obtained on a DVD.
•Put the upgrade file on an FTP or SFTP server that the server that you are upgrading can access.
If you have a Cisco-provided upgrade disk, copy the contents of the disk to the remote server.
If you downloaded the upgrade files, copy the files you downloaded to the remote server.
Step 2 After you have inserted the DVD into the server or uploaded the upgrade file to the remote server or local directory, log in to the Cisco HCM-F CLI and enter utils system upgrade initiate.
Step 3 Choose the source from which you want to upgrade:
•1—Remote Filesystem via SFTP
•2—Remote Filesystem via FTP
•3—Local DVD/CD
•4—Local Upload Directory
Step 4 Follow the system prompts for the upgrade option that you chose.
Step 5 The system prompts you when the upgrade process is complete. If you did not choose the option to automatically switch versions, enter utils system switch-version and enter yes to confirm that you want to reboot the server and switch to the new software version.
Step 6 After the installation completes, log in to the Cisco HCM-F CLI and verify the following:
•Perform an admin: show version active to verify that the current version is the one that was upgraded to.
•Perform an admin: utils service list to verify that the appropriate services are up and running.
Additional Information
•Frequently Asked Questions About the Installation
•Resetting Administrator and Security Passwords