Build Number for 12.6
Version |
Build Number |
---|---|
Cisco JVDI Agent 12.6 |
12.6.0.281218 |
Cisco JVDI Client 12.6 |
12.6.0.281218 |
Cisco JVDI Agent 12.6(1) |
12.6.1.34405 |
Cisco JVDI Client 12.6(1) |
12.6.1.34405 |
Cisco Jabber Softphone for VDI Copyright
Copyright © 2018–2020 Cisco or its affiliated entities. All Rights Reserved.
What's New in Cisco Jabber Softphone for VDI—Windows 12.6(2)
Cisco Jabber Support
What's New in Cisco Jabber Softphone for VDI—Windows 12.6(1)
Cisco Jabber Support
Cisco Jabber Softphone for VDI supports the following new Cisco Jabber features:
-
Support for Cisco Headsets
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Display Cisco Headset Version
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Reset Cisco Headset to Default Settings
-
-
Keypad Support Enhancements
For more information about the new Cisco Jabber features, see Release Notes for Cisco Jabber for Windows: https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-release-notes-list.html.
For a list of Cisco Jabber features that are not supported with Cisco Jabber Softphone for VDI, see Jabber Features.
What's New in Cisco Jabber Softphone for VDI—Windows 12.6
Binary Floor Control Protocol Support
Jabber Softphone for VDI supports Binary Floor Control Protocol (BFCP) screen sharing. Cisco Unified Communications Manager controls this feature and handles the BFCP packets that are transmitted during BFCP screen sharing. During BFCP screen sharing, the thin client screen is shared.
Remote screen control is not supported with this feature.
Cisco Jabber Support
This release adds support for Cisco Jabber for Windows Release 12.6.
Cisco Jabber Softphone for VDI supports the following new Cisco Jabber features:
-
Accessory Call Control (adjust call volume, answer or end phone calls, and mute audio) for the following accessories:
-
Cisco
-
Jabra
-
Logitech
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Plantronics
-
Sennheiser
-
-
ActiveControl Support Over the MRA Expressway
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Hide Persistent Chat Room Members
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High Contrast Mode
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Interoperability for Jabber and Webex Teams
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Jabber Team Messaging Mode
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Keypad Support
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Meeting Controls for Video Device-Enabled Meetings
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Offline Messaging for Interoperability Users
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Save Chat History to Office 365
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SPAM Prevention
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Support for Cisco Headsets
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Cisco Headset Management
-
New Audio Controls for Cisco Headsets
-
-
Support for Special Characters
-
UDS Failover
For more information about the new Cisco Jabber features, see the Release Notes for Cisco Jabber for Windows: https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-release-notes-list.html.
For a list of Cisco Jabber features that are not supported with Cisco Jabber Softphone for VDI, see Jabber Features.
Connection Status
The Connection Status window for Cisco Jabber for Windows includes information for Cisco Jabber Softpone for VDI. A green checkmark indicates a successful connection. You can display more information by clicking JVDI Details.
Meeting Controls for Cisco Meeting Server Meetings
Jabber Softphone for VDI users can use ActiveControl to participate in their meetings on the Cisco Meeting Server. ActiveControl provides enhanced conferencing features, including the following management functions:
-
Choose the video layout.
-
Record calls.
-
Mute and unmute yourself and others.
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Lock conference calls.
You set up ActiveControl in Cisco Meeting Server 2.3 or later and need Cisco Unified Communications Manager 10.5 or later.
Support for Cisco Expressway for Mobile and Remote Access
Jabber Softphone for VDI supports the use of Expressway for Mobile and Remote Access (MRA) to connect to the corporate network. Jabber Softphone for VDI supports Citrix NetScaler Gateway.
For supported versions, see the documentation for your version of Cisco Jabber for Windows.
![]() Attention |
We recommend VCS-E version X8.11.2. Earlier versions do not support CTI initial JOIN operations and cannot merge multiple calls into a meeting. |
For more information, see the Mobile and Remote Access via Cisco Expressway Deployment Guide for your release:
Version Support Strategy
The Cisco Jabber for Windows and Cisco JVDI Agent versions must always match. However, the JVDI Client version can be the same, or up to two releases earlier (N-2 support). For example, the following version combinations are supported:
-
Cisco Jabber for Windows Release 12.6, Cisco JVDI Agent Release 12.6, and Cisco JVDI Client Release 12.6
-
Cisco Jabber for Windows Release 12.6, Cisco JVDI Agent Release 12.6, and Cisco JVDI Client Release 12.5
-
Cisco Jabber for Windows Release 12.6, Cisco JVDI Agent Release 12.6, and Cisco JVDI Client Release 12.1
![]() Important |
The limitations and restrictions for the earlier JVDI Client release apply. The available features are limited to those available for the earlier release. For more information, see the , for the earlier release. For example, if your JVDI Client Release is 12.1, see the release notes document for Release 12.1. |
Windows 64-bit Support
You can install the 64–bit version of Cisco Jabber Softphone for VDI on thin clients running Windows 64-bit operating systems.
If you plan to install the 32–bit version of Jabber Softphone for VDI, see the "VMware Installation—Required Setting" section of the deployment guide.
Requirements
![]() Important |
Each of the components listed in the following table must meet the requirements. Use of unsupported components can result in a nonfunctional deployment. Only the components, versions, and minimum hardware requirements listed in the table are supported. |
Component |
Requirements |
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---|---|---|---|---|---|
Microsoft Windows-based thin client hardware |
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Microsoft Windows-based thin client OS |
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Windows Embedded Standard-based thin client hardware |
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Windows Embedded Standard-based thin client OS |
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Hosted virtual desktop OS (server-side) |
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VCRUNTIME140.dll and MSVCP140.dll |
Visual Studio C++ 2012 Redistributable Update 4 or later versions |
||||
Connection broker for the hosted virtual desktop 1 |
|
||||
Citrix Receiver, Citrix Workspace App, or VMware Horizon Client 2(Installed on the thin client) |
|
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Cisco Unified Communications client on the hosted virtual desktop: Cisco Jabber for Windows. |
Cisco Jabber for Windows 12.6 running on the hosted virtual desktop (HVD). Cisco Jabber Softphone for VDI is compatible with all future 12.6(x) Cisco Jabber for Windows versions. For complete information about virtual environment compatibility, see the documentation for Cisco Jabber. |
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Cisco Unified Communications Manager |
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Accessories |
For a complete listing of supported audio and video accessories, see Unified Communications Endpoint and Client Accessories, at http://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.html.
|
A connection broker is software that creates connections to hosted virtual desktops. A connection broker performs a number of tasks that include
-
Validating the username and providing a connection for the user.
-
Allowing the user to connect to a specific virtual desktop.
The Citrix Workspace app or VMware Horizon Client provides a user interface for the corresponding connection broker.
Limitations and Restrictions
Accessory Call Control
Accessory call control (adjust call volume, answer or end phone calls, and mute audio) is supported for compatible headsets. Some other headsets provide basic functionality, but the accessory call control features do not work with Cisco Jabber Softphone for VDI. For a complete list of compatible headsets and other accessories, see https://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.html.
Call Preservation Mode
Cisco Jabber Softphone for VDI does not support Call Preservation, also known as "survivability". If a network interruption occurs and Cisoc Jabber goes into Call Preservation mode, the calls drop for VDI users.
Changes to Your Connection Method
You must always install Citrix or VMware before you install the JVDI Client. Therefore, you must reinstall the JVDI Client after one of the following changes:
Linux platforms
-
Upgrading Citrix or VMware
-
Switching from Citrix to VMware, or from VMware to Citrix
Windows and Mac platforms
-
Switching from Citrix to VMware, or from VMware to Citrix
Cisco Unified Communications Manager Failover
When a failover from one Cisco Unified Communications Manager to another occurs, Cisco Jabber for Windows retains phone functionality. However, with Cisco Jabber Softphone for VDI, phone functionality is lost. This issue occurs because CTI failover is not supported in the virtual environment.
Citrix Virtual Apps and Desktops Support
Citrix Virtual Apps and Desktops was formerly known as XenApp and XenDesktop.
Citrix XenApp Support
Citrix XenApp Published Application is not supported in full-screen mode. You can disable full-screen mode in the Citrix Receiver > Connection Center, on the thin client.
HDX RealTime Webcam with Citrix
Cisco Jabber Softphone for VDI does not support HDX Plug-n-Play for cameras. Citrix recommends using HDX Webcam for camera interactions.
Jabber Features
Cisco Jabber Softphone for VDI Release 12.6 supports all Cisco Jabber for Windows Release 12.6 features, except the following:
-
Audio device selection from the Hub Menu
-
Cisco Unified Survivable Remote Site Telephony (SRST)
-
Device Selection menu on the Call Conversation window
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Far End Camera Control (FECC)
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Federal Information Processing Standard, Publication 140-2 (FIPS 140-2) and Information Assurance (IA) Compliance
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Improved Video Resolution (New in Jabber for Windows Release 12.6)
-
Jabber to Jabber Call
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Jabber desk phone video (display of video on the desktop when the thin client is connected to the user's desk phone)
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Kerberos and Common Access Card (CAC) with Single Sign On (SSO)
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Multiline
Only the first line of a multiline account is available. If a second call comes in, while the first line is in use, the second line rings, but no incoming call notification appears.
-
PreferP2PDesktopShare (configuration parameter to prioritize person to person screen sharing over video sharing in the Jabber configuration file)
-
Wireless Screen Sharing (New in Jabber for Windows Release 12.6)
Remote Display Protocol Support
Cisco Jabber Softphone for VDI supports only PC-over-IP (PCoIP) for VMware and ICA for Citrix.
SIP Profiles
When you create a Cisco Unified Client Services Framework (CSF) device, you specify a SIP Profile for the device. SIP profiles provide specific SIP information for the phone, such as registration and keepalive timers, media ports, and Do Not Disturb control.
You can use Certificate Authority Proxy Function (CAPF) to manage the phone certificates for the hosted desktop versions of Jabber for Windows. When you change the CAPF Certificate Operation from No Pending Operation to Install/Upgrade, the users must reset Jabber for Windows and sign in to complete the certificate installation.
![]() Important |
Do not choose Authentication Mode By Null string when using the Certificate Authority Proxy Function (CAPF). This setting breaks Cisco Jabber Softphone for VDI registration to Cisco Unified Communications Manager. |
USB Camera Redirection Not Supported with VMware View
USB camera redirection is not supported with VMware View.
Performance and Behavior Notes
Adjust Settings for Jabra Bluetooth Devices
Most Jabra Bluetooth devices introduce a short delay in bringing up the audio path (about 1 to 3 seconds). For supported Jabra Bluetooth devices, you can eliminate the delay by changing the device settings in Jabra Direct. For more information, visit the Jabra website.
Before you begin
Jabra Direct must be installed.
Procedure
Step 1 |
Open Jabra Direct. |
Step 2 |
Click the Jabra device for which you want to modify the settings. |
Step 3 |
Click Settings. |
Step 4 |
Click to expand Softphone (PC). |
Step 5 |
From the Preferred softphone list, select Cisco Jabber. |
Step 6 |
Set Open phone line to On. |
Step 7 |
Set PC audio to Off. |
Step 8 |
Click Apply. |
Camera Hot Swap
Cisco Jabber Softphone for VDI establishes video quality at the start of a call. If you start a call with one of the supported HD cameras, and then switch to a standard-definition camera, video quality is affected. We recommend that you switch cameras between calls.
Cisco Jabber Installed on the Thin Client
We recommend that you do not install Cisco Jabber on the thin clients. If you do install Cisco Jabber on the thin clients, ensure that users sign out of Cisco Jabber before they sign in to their hosted virtual desktops. Cisco Jabber Softphone for VDI works only with Cisco Jabber installed on the HVD.
Echo Cancellation
Echo cancellation is enabled only for audio calls.
Display Settings
For optimal video performance, use the recommended settings for Citrix or VMware.
With Citrix XenDesktop and VMware, only full-screen mode is supported on the Linux-based platforms:
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Cisco Virtualization Experience Client—HP Thin Pro and Ubuntu
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Cisco Virtualization Experience Client—SUSE Linux
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Cisco Virtualization Experience Client—Unicon eLux
Citrix XenApp Published Application is supported only on Cisco Virtualization Experience Client—Windows, in windows mode only.
Citrix
Cisco Virtualization Experience Client supports only the display option.
VMware
Have users check their VMware options to ensure that the Allow Display Scaling option is unchecked.
Jabra Firmware
Ensure that all Jabra devices are running the latest firmware. You can use Jabra Direct to update the firmware. For more information, visit the Jabra website.
Caveats
Bug Severity Levels
Known defects, or bugs, have a severity level that indicates the priority of the defect. These release notes include the following bug types:
-
All severity level 1 or 2 bugs
-
Significant severity level 3 bugs
-
All customer-found bugs except severity level 6 enhancement requests
Severity Level |
Description |
---|---|
1 Catastrophic |
Reasonably common circumstances cause the entire system to fail, or a major subsystem to stop working, or other devices on the network to be disrupted. No workarounds exist. |
2 Severe |
Important functions are unusable and workarounds do not exist. Other functions and the rest of the network is operating normally. |
3 Moderate |
Failures occur in unusual circumstances, or minor features do not work at all, or other failures occur but low-impact workarounds exist. This is the highest level for documentation bugs. |
4 Minor |
Failures occur under very unusual circumstances, but operation essentially recovers without intervention. Users do not need to install any workarounds and performance impact is tolerable. |
5 Cosmetic |
Defects do not cause any detrimental effect on system functionality. |
6 Enhancement |
Requests for new functionality or feature improvements. |
Search for Bugs
To search for bugs not listed here, use the Bug Search Tool.
Procedure
Step 1 |
To access the Bug Search Tool, go to https://tools.cisco.com/bugsearch/search. |
Step 2 |
Sign in with your Cisco.com user ID and password. |
Step 3 |
To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter. Alternatively, you can search by product and release. For more information, select Help at the top right of the Bug Search page. |
Open Caveats in Release 12.6(2)
Resolved Caveats in Release 12.6(2)
Open Caveats in Release 12.6(1)
There are no open caveats (bugs) for this maintenance release.
Resolved Caveats in Release 12.6(1)
The following table lists caveats (bugs) that are fixed for this maintenance release.
Caveat ID Number |
Severity |
Description |
---|---|---|
2 |
JVDI user can't see fat client video when they share on webex. Video goes black |
|
2 |
DTMF digits not transferred in time (within 50ms) |
|
3 |
Jabber a split second of video from previous call is seen |
|
3 |
JVDI is not working after VDI reset |
|
3 |
ringer "all device" settings not sticking |
Closed Caveats in Release 12.6
There are no closed caveats (bugs) for this release.
Open Caveats in Release 12.6
There are no open caveats for this release.
Resolved Caveats in Release 12.6
The following table lists caveats (bugs) that are fixed for this release.
Caveat ID |
Severity |
Heading |
---|---|---|
CSCvn31572 | 3 | Jabber softphone not registering in Virtual Environment |
CSCvn73837 | 3 | JVDI 12.1.X - Volume changes after unplugging the headset |
CSCvo11181 | 3 | J4W:Network change breaks registration |
CSCvo31711 | 3 | Saved ringer volume does not take effect |
CSCvo33026 | 3 | Jabber 12.5 on VMWare VDI crashing while on calls |
CSCvo41918 | 3 | Jabber VXME calling wrong API to distinguish between Citrix published desktop and published app |
CSCvo51948 | 3 | Jabber for Windows has incorrect verification process for VXME mode |
CSCvo61811 | 3 | Jabber soft phone would not register after being idle for some time |