Chapter 1. System Release Notes for Contact Center: Cisco Collaboration Systems Release 10.0(1)

Overview

Tested Functionality

Feature Testing

Upgrade Paths

New and Changed Features

Cisco Unified Contact Center Express

Cisco Unified Contact Center Enterprise

Cisco Prime Collaboration

Cisco Unified Customer Voice Portal

Cisco Unified Intelligence Center

Cisco Finesse

Cisco MediaSense

Cisco SocialMiner

Cisco TelePresence MCU MSE Series

Cisco Unity Connection

Cisco TelePresence System EX Series

Cisco Desktop Collaboration Experience DX650

Cisco Jabber for Windows

Cisco Unified IP Phone Support

Computing System B-Series Servers (Unified Communications Virtualization)

Cisco Unified Computing System C-Series Rack Server

System Requirements

End-of-Sale Components

Deployment Considerations

Latest Software Upgrades and Licenses

Software Version Matrix

Related Documentation

System Documentation

Product Documentation

Limitations and Restrictions

Important Notes

Video on Hold

Critical Caveats

Call Hold Failure After Cisco Unified Border Element Failover

Open Caveats

Troubleshooting

Documentation and Service Requests

Copyright Page

Chapter 1. System Release Notes for Contact Center: Cisco Collaboration Systems Release 10.0(1)

Note

From Release 10.0 onward, Cisco Unified Communications System is re-branded to Cisco Collaboration Systems to better reflect the Collaboration products included in the solution.

Note

Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Click Here .

- Overview

- Tested Functionality

- New and Changed Features

- System Requirements

- Software Version Matrix

- Related Documentation

- Limitations and Restrictions

- Troubleshooting

- Documentation and Service Requests

Overview

As part of its standard methodology, Cisco Systems performs system-wide testing of Cisco Collaboration components to supplement the product-level testing performed on each Cisco Collaboration product.

A major deliverable of the System Release and Cisco Collaboration Systems testing is a recommendation of compatible software releases that have been verified by the testing teams. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual voice application or voice infrastructure products.

For information about component software releases for Cisco Collaboration Systems Release 10.0(1), see System Requirements. Software compatibility data for all Cisco Collaboration Systems releases, as well as updated compatibility information for this release, is available from the Cisco Unified Communications Compatibility Tool at:

Click Here

This document focuses on the Contact Center products of Cisco Collaboration Systems testing. Information about IP Telephony (IPT) components that were tested for Cisco Collaboration Systems Release 10.0(1) is available at: Click Here

This document is the Cisco Collaboration Systems release notes on the testing conducted on voice systems including the following major components:

- Call control components, such as Cisco Unified Communications Manager (Unified Communications Manager)

- Contact center components, such as Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Unified Intelligent Contact Management Enterprise (Unified ICME), Cisco Unified IP Interactive Voice Response (Unified IP IVR), Cisco Unified Call Services, Universal Edition (Unified Call Services), Cisco MediaSense (MediaSense), Cisco SocialMiner (SocialMiner), Cisco Finesse (Finesse), and Cisco Unified Contact Center Express (Unified CCX), Cisco Unified Intelligence Center (Unified Intelligence Center), and Remote Video Expert

- IP Phones and clients, such as Jabber for Windows, IP Phone 7800 Series, Cisco Unified IP Phones 6900, 7900, 8900, and 9900 Series, and Cisco Desktop Collaboration Experience DX650 Phones

- Communications infrastructure devices such as Cisco Aggregation Services Routers (Cisco ASR), Cisco Unified Border Element (Unified Border Element), Cisco routers, gateways, and switches

Note

For a more complete list of Contact Center components that are included in Cisco Collaboration Systems Release 10.0(1), see Software Version Matrix.

Tested Functionality

- Feature Testing

- Upgrade Paths

Feature Testing

The system-wide testing of Contact Center functionality for Cisco Collaboration Systems Release 10.0(1) included the following features:

- Cisco Unified Contact Center Enterprise

- G711 A-law support

- SIP dialer with TCP support

- Video Remote Expert

- Jabber 9.6 for Windows support

- Caller Specific Music on Hold (MoH)

- Cisco Unified Contact Center Express

- Unified CCX phone support for new models, video and VPN over WAN (EX60, EX90)

- IP PhoneAgent using an IP phone with in-built VPN client

- Cisco Agent Desktop monitoring and recording with G711A- law support

- Remote silent monitoring with G711A-law support

- IP IVR ASR/TTS (Nuance) with G711A-law support

- IVR outbound calls to customers over PSTN

- End-to-end tests with IM and Presence Service, Unity Connection

- Unified CCX deployment clustering over WAN

- Unified CCX High-Availability contact center email support

- Unified CCX Finesse Integration for Desktops (Advanced call control)

- Unified CCX: E164 support for Finesse Agents support

- Extend and Connect support

- Jabber client as agent device for media termination for Unified CCX 9.0(2) release

- Jabber IM Federation integration with Unified CCX 9.0(2). Agent chat functionality similar to IM and Presence Service

- Unified Border Element with inbound scenarios

- Cisco Unified Intelligence Center

- Tested Cisco Unified Intelligence Center (Unified Intelligence Center) with Unified CCE deployment

- Cisco Unified Customer Voice Portal

- G711 A-law support

- Cisco Finesse

- Cisco Unified Communications Manager-based Silent Monitoring

- Single step transfer

- Support for outbound dialing

- Jabber 9.6 for Windows support

- Cisco MediaSense

- Include the following points under Cisco MediaSense

- Video on Hold and playback in µ-law audio Codec

- Unified Border Element and Unified CM-based MediaSense recording and playback in A-law Codec

- Cisco SocialMiner

- Agent and customer chat with SocialMiner in the DMZ in the Unified CCX deployment

- Voice Call Back — Distributed model in the Unified CCE deployment

- Tested with Unified CCX

- Remote Video Expert

- Remote Video Expert testing with Unified Border Element-based MediaSense recording

Upgrade Paths

The system-wide testing of Contact Center functionality for Cisco Collaboration Systems Release 10.0(1) included the following upgrade paths:

- Single-stage upgrade of Contact Center components from Cisco Unified Communications System Release 9.0(1) to Cisco Collaboration Systems Release 10.0(1). For a list of the base Release 9.0(1) versions, see System Release Notes for Contact Center: Cisco Unified Communications System, Release 9.0(1) at:

Click Here

New and Changed Features

Cisco Collaboration Systems Release 10.0(1) integrates telephony, conferencing (voice and web), messaging, and Contact Center products for enterprise IP customers in a variety of deployment models using SIP and SCCP phones over IP networks. The Contact Center system is a part of the end-to-end system release for enterprise Cisco Collaboration Systems, which is centered on the latest Unified Communications Manager release.

The following sections provide brief overviews of new and enhanced features, and links to release note documentation, for Cisco Collaboration Systems Release 10.0(1) major components.

- Cisco Unified Contact Center Express

- Cisco Unified Contact Center Enterprise

- Cisco Prime Collaboration

- Cisco Unified Customer Voice Portal

- Cisco Unified Intelligence Center

- Cisco Finesse

- Cisco MediaSense

- Cisco SocialMiner

- Cisco TelePresence MCU MSE Series

- Cisco Unity Connection

- Cisco TelePresence System EX Series

- Cisco Desktop Collaboration Experience DX650

- Cisco Jabber for Windows

- Cisco Unified IP Phone Support

- Computing System B-Series Servers (Unified Communications Virtualization)

- Cisco Unified Computing System C-Series Rack Server

Cisco Unified Contact Center Express

Cisco Unified Contact Center Express 10.0(1) includes the following new features and changes to functionality:

- Cisco Finesse

- Live Data Reports

- Unified CCX Home Agent

- Unified Contact Center Express Configuration API

- E.164 Support - Plus Sign Support to Dial an International Number

- Caller ID Support

- New CLI Commands

- Make REST Call Step in Unified CCX Editor

- SSL HTTPS Connection

- Hostname Change Support

- OVA Template Changes

- Licensing Changes

- Java Telephony Application Programming Interface (JTAPI) Logging

- Enhanced Security API (ESAPI)

- Upgrade Simplification

- Virtual Only Deployments

- Deprecation of Historical Reporting Client

For information about features and functionality, see Release Notes for Cisco Unified Contact Center Express Release 10.0(1) at:

Click Here

Cisco Unified Contact Center Enterprise

Cisco Unified Intelligent Contact Management Enterprise Release 10.0(1) includes the following new features and changes to functionality:

- Increase in the Maximum Number of Monitor Mode Connections for the CTI OS Server to six

- Support to CTI OS Server Upgrade 10.0(1)

- External Authorization Server for Internet Script Editor (scripting authorization separated by user, group, or role)

- Access to Scripts, Labels, or Dialed Numbers by User

- Agent Request (allows you to initiate a request from the Web to receive a return call from a Unified CCE agent

- Service-level Reporting for Agent Request

- Accept Pipe Delimiter in Import File

- Limited Shared Line Support for One Agent

- CallingLineID Support in Script Editor and ISE

- Deprecation of /LOAD configuration parameter

- Replication of Config_Message_Log Table in AW Database

- Removal of ISE Language Pack

- Caller Specific Music On Hold Feature

- E164 - Plus Sign Support to Dial an International Number

- Unified CCE support with Unified CM

- Support for A-law Codec

- Virtualization support for SPAN-based silent monitoring

- Updates to the Database Schema

- ESXi 5.0 Software Requirements (In a Windows Server 2008 environment, disabling the LRO in ESXi 5.0 (and later) is no longer a requirement.)

- PGs with Virtualized ICM (Virtualization with more than 12,000 agents and/or the use of NIC, SIGTRAN supports up to 150 PGs.)

- Duplex PGs per ICM Instance (The maximum number of duplex PGs per ICM instance for greater than 450 but less than or equal to 12,000 agents is 150.)

- Removed Language Pack Installer from the Unified CCE DVD

- Router Full Dump Enabled by Default (router full dump is enabled by default after a new install or upgrade to 10.0(1))

- Router/PG Recovery (the enabled side is determined dynamically after a failed Router or PG)

- Uninstall of Unified CCE (can be uninstalled using the Uninstall option in Add/Remove Programs)

- Reload Button for ISE Configuration

- QoS for SM Server (no longer Supported)

- Unified CCE 10.0(1) Supports SQL Server2k8 SP1 and SP2

- No Access to Script Editor for Department Administrators of PCCE Deployments

- Siebel Supported on Win2k8

- Enhanced Database Performance

For configuration options, and for information about features and functionality, see Release Notes for Cisco Unified Contact Center Enterprise Release 10.0(1) at:

Click Here

Cisco Prime Collaboration

Cisco Prime Collaboration Release 10.0(1) includes the following new features and changes to functionality:

- Cisco Prime Collaboration Assurance

- Cisco Prime Collaboration Provisioning

For more information about features and functionality, see Release Notes for Cisco Prime Collaboration Release 10.0(1) at:

Click Here

Cisco Unified Customer Voice Portal

Cisco Unified Customer Voice Portal Release 10.0(1) includes the following new features and changes to functionality:

- Cisco Unified Customer Voice Portal Operating System — Win2008 R2 SP1

For information about features and functionality, see Release Notes for Cisco Unified Customer Voice Portal Release 10.0(1) at:

Click Here .

Cisco Unified Intelligence Center

Cisco Unified Intelligence Center Release 10.0(1) includes the following new features and changes to functionality:

For information about features and functionality, see Release Notes for Cisco Unified Intelligence Center Release 10.0(1) at:

Click Here

Cisco Finesse

Cisco Finesse Release 10.0(1) includes the following new features and changes to functionality:

- Localization for agent desktop

- Cisco Security Agent

- Desktop sign in with agent ID or username

For information about features and functionality, see Release Notes for Cisco Finesse Release 10.0(1) at:

Click Here

Cisco MediaSense

Cisco MediaSense Release 10.0(1) includes the following new features and changes to functionality:

- Video on Hold with Cisco Communications Manager 10.0(1) and later

- Video in Queue with Remote Expert Solution 1.9 and later

- Video Greetings with Cisco Unity Connection 10.0(1) and later

- Search and Play enhanced to perform advanced compound searches

- Cisco Finesse gadget for Searching and Playback of recordings in the Cisco Unified Contact Center Express installations

- New 4 vCPU OVA for mid size installs

For more information about features and functionality, see Release Notes for Cisco MediaSense Release 10.0(1) at:

Click Here

Cisco SocialMiner

Cisco SocialMiner Release 10.0(1) includes the following new features and changes to functionality:

For information about features and functionality, see Release Notes for Cisco SocialMiner Release 10.0 at:

Click Here

Cisco TelePresence MCU MSE Series

The Cisco TelePresence MCU MSE Series offers an all-in-one multipoint control unit (MCU), ISDN gateway and serial gateway solution with a versatile, easy-to-use management interface.

The Cisco TelePresence MCU MSE 8510 provides:

- 80-port SD capability on a single blade,one of the industry's highest-density, highest-capacity video conferencing bridges

- Two mode choices: full high-definition (HD) 1080p, HD 720p, or 80-port SD

For information about features and functionality, see Cisco TelePresence MCU MSE Series Release Notes:

Click Here

Cisco Unity Connection

For information about features and functionality, see Release Notes for Cisco Unity Connection Release 10.0(1) at:

Click Here

Cisco TelePresence System EX Series

The Cisco TelePresence EX Series is a family of personal telepresence systems for the desktop.

The Cisco TelePresence System EX Series offers:

- Full HD video

- Wideband audio

- High-fidelity Speakers

- Document camera

- PC connectivity

- Tablet and smartphone connectivity

- The Cisco TelePresence EX60 has a 21.5-inch PC Screen with clear 1920 x 1080 resolution.

- The Cisco TelePresence EX90 has a 24-inch PC Screen with crisp 1920 x 1200 resolution.

For information about features and functionality, see Cisco TelePresence System EX Series Release Notes at:

Click Here

Cisco Desktop Collaboration Experience DX650

With the Cisco Desktop Collaboration Experience DX600 Series, midsize and enterprise companies can introduce new ways of communicating and collaborating throughout their organizations. The DX600 Series can help simplify workflows and boost the efficiency and productivity of employees.

The Cisco Desktop Collaboration Experience DX650 brings:

- Always-on, highly secure, comprehensive communications delivered by Cisco Unified Communications Manager and Business Edition 6000, or Hosted Collaboration Solution

- Integrated collaboration real-time web conferencing, video, and viewing of shared documents with Cisco WebEx

- Cloud access for Cisco and third-party cloud applications and services, such as Cisco Finesse through an Android web browser

- Complies with Android OS compatibility test suite to access third-party applications and develop applications

- Centralize management in the same way as Cisco Unified IP Phones

For information about features and functionality, see Release notes for Cisco Desktop Collaboration Experience DX650 release 10.1(1)SR at:

Click Here

Cisco Jabber for Windows

Cisco Jabber for Windows Release 9.6 includes the following new features and changes to functionality:

- Alert on available

- Group chat user experience

For more information about features and functionality, see Release Notes for Cisco Jabber for Windows Release 9.6 at:

Click Here

Cisco Unified IP Phone Support

- Cisco Unified SIP Phone 3905 features

- Multiple Date Display Formats

- Paging Support on Cisco Unified Communications Manager

- Paging Support on Cisco Unified Communications Manager Express

- SIP MD5 Digest Authentication

For more information, see the Release Notes at Click Here .

- Cisco Unified IP Phone 6900 Series features

- Configurable Maximum Number of Calls and Busy Trigger

- Web Access Disabled by Default

- Call Waiting Ring

- Debug Phone

- HTTPS

- Show Calling ID and Calling Number

- Electronic Hookswitch

- Minimum Ring Volume

- Secure EMCC

- TVS and Security by Default

- E-SRST Service Improvements

- Peer Firmware Sharing

- PSTN Mode

- Save Volume Change

- Serviceability for SIP Endpoints

- Show Call Duration in Call History

For more information, see the Release Notes at Click Here .

- Cisco IP Phone 7800 Series features

- High-quality, full-featured voice communications

- High-resolution, graphical, pixel-based, white-backlit grayscale displays, and context-sensitive soft keys

- Dedicated fixed keys for common functions such as conference, messaging, and directory, and a two-way navigation button

- Full wideband capability throughout the handset, headset, and speakerphone for clear audio

- Choice of models with 2, 4, or 16 programmable line keys

For more information, see the Release Notes at Click Here .

- Cisco Unified IP Phone 7900 Series features

- Hardware Updates

- Firmware Release 9.3(1)SR3 Security Enhancements

For more information, see the Release Notes at Click Here .

- Cisco Unified Wireless IP Phone 792x Series features

- Clear Call History Confirmation

- 7926G J2ME Memory Increase

- 792x USB Driver Support for Microsoft Windows

- Dock Icon Support for Cisco Unified Wireless IP Phone 7925G Desktop Charger

- Timezone Support

- XSI Audio Path Control

- MIDlet Minimize to Background When Power On

For more information, see the Release Notes at Click Here .

- Cisco Unified IP Conference Phone 8831 features
The Cisco Unified IP Conference Phone 8831 is a full-featured single line conference station that provides:

- Voice Communication Over an IP Network

- Access to Network Data, XML Applications, and Web-based Services.

- Online Customizing of Conference Station Features and Services from the User Options Web Pages

- Seamless Firmware Upgrade

For more information, see Release Notes at Click Here .

- Cisco Unified IP Phones 8941 and 8945 features

- Audio Only Lock Icon

- Enhanced Message Waiting Indicator

- HTTPS Support

- One Click to Home Screen

- User Experience Enhancements

- VPN Client Support

- XSI Component API Support

- Cisco Unified IP Phones 8961, 9951, and 9971 features

- Actionable Incoming Call Alert

- Call History Display Enhancement for Call Window

- Custom Line filters

- New Hardware Models

- Prompt for Barge

- Audio-Only Lock Icon

- Configurable DF Bit

- CGI CallInfo and LineInfo

- Conference and Transfer Enhancement

- Configurable Font Size

- Hide Softkeys in Full Screen Video Mode

- Hold or Resume Toggle from Hard Key

- One Button to Access Call History

- Unique cBarge Call Instance ID

- Cisco IP Manager Assistant Support

- Separate Audio and Video Mute

- Softkey Template

- URI Dialing Enhancement

- Assured Services for SIP

- Call IDDisplay Consistency for cBarge across Shared Line

- CGI ModelInfo

- Confidential Access Level

- Configurable RTP/SRTP Port Range

- Configurable TLS Resumption Timer

- CTL and ITL Status Display and Report

- E-SRST Service Improvements

- FIPS 140-2 Level 1 Compliance

- Gateway Recording For SIP

- Hide Wi-Fi UI Setting

- Line State Display Enhancement

- RTCP Always On

- Separate Video and Audio Port Range configuration

- Serviceability for SIP Endpoints

- Unified Font Size Enhancement

For more information, see the Release Notes at the Click Here

For a detailed description of SIP Firmware Release 9.4(1) features and functionality, see Cisco Unified IP Phone 8961, 9951, and 9971 Release Notes for Firmware Release 9.4(1) at:

Click Here

Computing System B-Series Servers (Unified Communications Virtualization)

Cisco supports virtualization of Unified Communications components running on Unified Computing System B-Series Servers.

For more information about Unified Communications on Unified Computing System (Virtualization), see Click Here .

Cisco Unified Computing System C-Series Rack Server

Cisco supports virtualization of Unified Communications components running on Unified Computing System C-Series Rack Servers.

For information about features and functionality, see Cisco UCS C-Series Rack Servers Release Notes , see Click Here .

System Requirements

This section provides information about system requirements for Cisco Collaboration Systems Release 10.0(1) for Contact Center.

- End-of-Sale Components

- Deployment Considerations

- Latest Software Upgrades and Licenses

End-of-Sale Components

The following components have reached end-of-sale (EOS) status but are still supported.

- Cisco Unified Video Advantage, End-of-Sale and End-of-Life Announcement

- Cisco Unified IP Phone Expansion Module 7914, End-of-Sale and End-of-Life Announcement

- Cisco IP Video Phone E20, End-of-Sale and End-of-Life Announcement

- Cisco Unified Videoconferencing 3545 System, End-of-Sale and End-of-Life Announcement

The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. Another process, the end-of-life (EOL) cycle, guides the final business operations associated with the product.

The EOL process consists of a series of technical and business milestones and activities that, when completed, make a product obsolete. After a product becomes obsolete, it is not sold, manufactured, improved, repaired, maintained, or supported.

For information about recommended replacements, see the comprehensive list of announcements at End-of-Life and End-of-Sale Products at the following URL:

Click Here

For information about specific products, choose a product from the following URL:

Click Here .

Then click on the End-of-Sale and End-of-Life Products link in the Select a category box.

For an overview of the Products and Services EOL policy, see the information at the following URL:

Click Here

Deployment Considerations

This section lists deployment considerations for Cisco Collaboration Systems Release 10.0(1). Note that not every rebuild is tested as part of the Cisco Collaboration Systems testing. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.

When deploying Cisco Collaboration Systems in a customer environment, remember the following:

- At the minimum, customers should deploy the software release recommended in:

Software version matrix

- For CSA, customers should use the latest engine and policy release. CSA software is available at:

Click Here

- For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:

Click Here

- If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.

- Before deploying a release, examine the open caveats in the chosen release to determine if any will affect your implementation. Open caveats can be viewed through the Bug Search, located at:

Click Here

- Deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving to a production environment.

Latest Software Upgrades and Licenses

The following are links to the latest software upgrades and licenses for Cisco Collaboration Systems Release 10.0(1) components.

To launch the Product Upgrade Tool, go to:

Click Here

To access the Cisco Agent Desktop Web licensing site, go to:

Click Here

To download the latest software for all other components, go to:

Click Here

Software Version Matrix

The following table lists the software release versions of Collaboration components in the Contact Center test environment. For links to the latest software upgrades and licenses for Cisco Collaboration Systems Release 10.0(1) components, see Latest Software Upgrades and Licenses.

Note

You can set up a virtualized environment by running Collaboration applications on a virtual machine on a Unified Computing System (UCS). For additional details, including UCS hardware information and third-party requirements, see:

Click Here .

Note

For current Cisco Collaboration Systems Release 10.0(1) compatible component versions, refer to the Cisco Collaboration Compatibility Tool: Click Here .

Software Versions for Contact Center Components in Cisco UC Release 10.0(1)

Category

Component

Release 10.0(1)

Call Control

Cisco Unified Communications Manager [1]

10.0(1)

Contact Center

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise

10.0(1)

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise Operating System

Win2008 R2 SP1

Cisco Unified Contact Center Express

10.0(1)

Cisco Unified IP IVR

10.0(1)

Cisco Unified Contact Center Express/Unified IP IVR Operating System

Bundled with Software

Cisco Unified Customer Voice Portal

10.0(1)

Cisco Unified Customer Voice Portal Operating System

Win2008 R2 SP1

Cisco Unified Intelligence Center

10.0(1)

Cisco Finesse

10.0(1)

Cisco MediaSense

10.0(1)

Cisco SocialMiner

10.0(1)

Server Applications

Cisco Unified Communications Manager IM and Presence Service

10.0(1)

Cisco Unified SIP Proxy with version

8.5(5)

Conferencing

Cisco TelePresence MCU MSE Series

4.4(3.57)

Cisco Voice Conferencing for ISR G2 Routers

15.2(4)M5

Voicemail and Unified Messaging

Cisco Unity Connection

10.0(1)

Devices (Endpoints)

Cisco TelePresence System EX90 and Cisco TelePresence System EX60

TC7.0.1

Cisco Unified IP Phones 6900 Series: 6921, 6941 6961, 6945

Firmware 9.4(1)

Cisco Unified IP Phones 7900 Series: 7962, 7941, 7942, 7961, 7962, 7965, 7971, 7975

Firmware 9.3(1)SR3

Cisco Unified IP Phones 7821,7841,7861

Firmware 10.1(1)

Cisco Unified IP Phones models 8961, 9951, 9971

Firmware 9.4(1)

Cisco Jabber for Windows

9.6

Cisco Desktop Collaboration Experience DX650

Firmware 10.1(1)

Licensing

Cisco Prime License Manager

10.0(1)

Cisco Prime Collaboration Provisioning, Assurance and Deployment

10.0(1)

Communications Infrastructure

Cisco IOS Extended Maintenance Deployment

15.1(4)M7

[2]
15.2(4)M5 [3]

Cisco Unified Computing System B200 M2, C200 M2, and C210 M2 (Unified Communications Virtualization)

VMware 5.1

Cisco UCS B-Series Blade Servers

2.0(3c)

Cisco UCS C-Series Rack-Mount Servers

1.4(3k)

Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)

15.1(4)M7

Cisco 3900 Series Routers (Unified CVP VXML, voice/data, SIP, IOS-based Transcoders and Conference Bridges, and Unified Border Element gateways)

15.2(4)M5

Cisco Unified Border Element Enterprise Edition for Cisco ISR Series

15.2(4)M5

15.2(4)M5

Cisco Unified Border Element Enterprise Edition for Cisco ASR 1000 Series

3.11.0S

Cisco SRE 910 Service Module

15.2(4)M5

Cisco Catalyst 6506-E (WS-SUP720-3BXL)

15.1(2)SY

Cisco Catalyst 6503-E (WS-SUP720-3BXL)

15.1(2)SY

Cisco Catalyst 3750 (WS-C3750E-24PD)

15.0.2SE2

RSVP Agent (on 38xx platforms)

15.1(4)M7

Cisco 881 router

15.2(4)Mx

Cisco 891 router

15.2(4)Mx

Cisco Catalyst 3750 (access switch)

12.2(53)SE2

[1] Beginning with Cisco Collaboration Systems Release 10.0, Cisco is migrating from non-virtualized hardware servers to virtualized servers only. Cisco 7800 Series Media Convergence Servers are end-of-sale (EOS) as of October 30, 2013, and are not supported for new Installations of 10.0 or upgrades/migrations to 10.0. Virtual Machines are the only supported platform for Cisco Unified Communications Manager 10.0, running on either a Cisco Unified Computing System or 3rd-party server.

[2] Only for ISR-G1 devices.

[3] For ISR-G2 devices.

Note

Product specific compatibility documents provide complete compatibility information between components.

Related Documentation

- System Documentation

- Product Documentation

System Documentation

For high-level information about the Cisco Collaboration Systems, see Cisco Collaboration Systems Documentation at: Click Here

See this content for additional information about the components tested and links to relevant product documentation for installation and configuration procedures.

The Cisco Collaboration Systems Description provides an overview of Cisco Collaboration Systems. It describes the Cisco Collaboration system-level approach, lists key features of the Cisco Collaboration components, and illustrates the various Cisco Collaboration deployment models.

For additional information about specific hardware recommendations or bills of material for each product, see System Requirements.

Product Documentation

The following table provides links to the main page for documentation on various Cisco Collaboration Systems components, from which you can navigate to individual documents.

Component Resources Documentation

Category

Component

Documentation URLs

Call Control

Cisco Unified Communications Manager

Click Here

Click Here

Contact Center

Cisco Unified Intelligent Contact Management Enterprise

Cisco Unified Contact Center Express

Click Here

Cisco Unified IP IVR

Click Here

Cisco Unified Customer Voice Portal

Click Here

Cisco Unified Intelligence Center

Click Here

Cisco Finesse

Click Here

Cisco MediaSense

Click Here

Cisco SocialMiner

Click Here

Server Applications

Cisco Unified Communications Manager

Click Here

Cisco Unified SIP Proxy

Click Here

Devices (Endpoints) and Client Applications

Cisco Unified IP Phone 6900 Series

Click Here

Cisco Unified IP Phone 7900 Series

Click Here

Cisco Unified IP Phone 8900 Series

Click Here

Cisco Unified IP Phone 9900 Series

Click Here

Jabber for Windows

Click Here

Cisco IP Phone 7800 Series

Click Here

Cisco Desktop Collaboration Experience DX650

Click Here

Communications Infrastructure

Cisco IOS Software Release 15.1

Click Here

Cisco 3800 Series Integrated Services Routers

Click Here

Cisco Unified Border Element

Click Here

Cisco 800 Series Services Routers

Click Here

Cisco Catalyst 3750 Series Switches

Click Here

Cisco Catalyst 6500 Series Switches

Click Here

Unified Computing

Cisco Unified Computing System

Click Here

Cisco UCS B-Series Blade Servers

Click Here

Cisco UCS C-Series Rack Servers

Click Here

Limitations and Restrictions

If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Toolkit to find caveats of any severity for any release. Access Bug Search at: Click Here

Cisco offers a Cisco Notification Service that allows you to set up one or more profiles that enable you to receive email notification of new Field Notices, Product Alerts, or End of Sale information for the products that you have selected. The Product Alert Tool is available at: Click Here

Note

Not all caveats documented in this section are applicable to the Contact Center environment or deployment scenarios. They have been included for information purposes only.

- Important Notes

- Critical Caveats

- Open Caveats

Important Notes

This section includes important notes related to the testing of Cisco Collaboration Systems Release 10.0(1) for Contact Center and includes the following issues:

- Video on Hold

Video on Hold

Video on Hold

In a Unified CCE with Unified CVP post routed deployment for MediaSense Video on Hold functionality, Media Resource Group List (MRGL) of SIP Trunk runs between Unified CM and Unified CVP should contain the Video on Hold server. To allocate Video on Hold resources in the SIP trunk that runs between Unified CM and Unified CVP, refer to: CSCuh95198.

Critical Caveats

Critical caveats are intended to address those defects that can adversely impact operations if customers are not aware of the situations and conditions where specific issues can arise.

- Call Hold Failure After Cisco Unified Border Element Failover

Call Hold Failure After Cisco Unified Border Element Failover

A call hold attempt fails after the active Unified Border Element has failed over to standby in High Availability Mode in a Unified CCE/Unified CVP contact center. The caller is dropped when the agent attempts to hold the call, and the call is stale in the CTI-OS agent desktop. The hold attempt results in the following errors:

- Error 20001 Operation failed due to timeout - Please try again

- The Call has failed because of a network interruption

For more information, see CSCtx02390.

Open Caveats

The table below lists known caveats, grouped by severity, related to the testing of Contact Center components in Cisco Collaboration Systems Release 10.0(1) and previous releases, which were not resolved at the time this document was written.

For additional information about each defect, click on the linked caveat number in the Identifier column in the following table to go to the Bug Toolkit.

Open Caveats in Cisco Collaboration Systems Release 10.0(1)

Identifier

Headline

Severity 2-3 Caveats

CSCuh71539

Under load, Gateway is not forwarding the received 200 ok

CSCui31390

Under Load Gateway is not sending out received 486 to other Gateway

CSCui49410

Active CUBE brought down reloads and throws checkpoint 140,141,217 error

CSCui89778

CCE: Hold/Retrieve operations takes long time intermittently in finesse

CSCuj58090

RSM PhoneSim not getting restarted after scheduling via config manager

CSCuj62593

MALLOCFAIL during mrcp calls load

CSCul24465

CPA not happening intermittently on gateway

CSCul58154

OPC crash seen during the DataCenter failover scenario

CSCul64896

Syslog core dump on CUP subscriber node

CSCul65216

Host not found err for services opened in RT phones placed behind VPN

CSCul66489

Agent gets logged out immediately after 5 sec.

Troubleshooting

For important troubleshooting information, tips, and recommendations related to Cisco Collaboration Systems Release for Contact Center, see the Troubleshooting information at: Click Here

Documentation and Service Requests

For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

Click Here

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