Chapter 1. System Release Notes for Contact Center: Cisco Collaboration Systems Release 10.6(1)

Overview

Documentation Changes

Tested Functionality

Feature Testing

Upgrade Paths

New and Changed Features

Cisco Unified Communications Manager

Cisco Unified Contact Center Enterprise

Cisco Unified Contact Center Express

Cisco Unified Intelligence Center

Cisco MediaSense

Cisco Finesse

Cisco Unified Customer Voice Portal

Cisco TelePresence MCU 5300 Series

Cisco TelePresence Video Communication Server (VCS)

Cisco Expressway Series

Cisco Desktop Collaboration Experience DX650

Cisco TelePresence Integrator C/System EX/MX/SX Series

Cisco Unified IP Phone Support

Cisco Jabber for Windows

Cisco Virtualization Experience Media Engine

Cisco Jabber Guest

Cisco Unified SIP Proxy

System Requirements

End-of-Sale Components

Deployment Considerations

Latest Software Upgrades and Licenses

Components Versions

Related Documentation

System Documentation

Product Documentation

Limitations and Restrictions

Important Notes

During Failover Video in Queue Does Not Play and Calls Hang

Open Caveats

Troubleshooting

Documentation and Service Requests

Copyright Page

Chapter 1. System Release Notes for Contact Center: Cisco Collaboration Systems Release 10.6(1)

- Overview

- Documentation Changes

- Tested Functionality

- New and Changed Features

- System Requirements

- Components Versions

- Related Documentation

- Limitations and Restrictions

- Troubleshooting

- Documentation and Service Requests

Overview

As part of its standard methodology, Cisco Systems performs system-wide testing of Cisco Collaboration components to supplement the product-level testing performed on each Cisco Collaboration product.

A major deliverable of the System Release and Cisco Collaboration Systems testing is a recommendation of compatible software releases that have been verified by the testing teams. T he recommendations are not exclusive and are in addition to interoperability recommendations for each of the products.

For information about component software releases for Cisco Collaboration Systems Release 10.6(1), see System Requirements. Software compatibility data for this release is available from the new Cisco Collaboration Systems Compatibility Matrix.

Note

Software compatibility data for all Cisco Collaboration Systems releases prior to 10.5(1) is available from the Cisco Collaboration Systems Compatibility Tool.

This document focuses on the Contact Center products of Cisco Collaboration Systems testing. Information about collaboration system components that were tested for Cisco Collaboration Systems Release 10.6(1) is available at: Click Here

Note

Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads.

This document provides release notes for the testing conducted on a Contact Center system including the following types of components:

- Call control components, such as Cisco Unified Communications Manager (Unified CM), and Cisco Unified Communications Manager IM and Presence Service.

- Contact center components, such as Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Unified Contact Center Express (Unified CCX), Cisco Unified Intelligence Center (Unified Intelligence Center), Cisco MediaSense (MediaSense), Cisco Finesse (Finesse), and Cisco Unified Customer Voice Portal (Unified CVP).

- Conferencing component such as Cisco TelePresence MCU.

- Enterprise Edge components such as Cisco TelePresence Video Communication Server, Cisco Unified Border Element, and Cisco Expressway Series.

- Devices (Endpoints), such as Cisco Desktop Collaboration Experience DX650, Cisco TelePresence System EX Series, Cisco Unified IP Phone 8961, Cisco Jabber for Windows (Jabber for Windows), Cisco Virtualization Experience Media Engine (VXME) for Windows, and Cisco Jabber Guest.

- Communications gateway components such as Cisco Integrated Services Routers (ISR).

Documentation Changes

The following updates have been made to Cisco Collaboration Systems Release 10.6(1) documentation.

Document

Date

Change

Collaboration System Release Notes for Cisco Collaboration Systems Release 10.6(1)

Feb 11, 2015

Added new open caveat: CSCus77286.

Collaboration System Release Notes for Cisco Collaboration Systems Release 10.6(1)

January 30, 2015

Added new open caveat: CSCus68609.

Collaboration System Release Notes for Cisco Collaboration Systems Release 10.6(1)

January 27, 2015

Added new features tested. Updated new and changed feature details for components with new release versions.
Note:
See the Collaboration Systems Compatibility Matrix for the latest 10.6 component versions.

Added new open caveat: CSCus30693 and removed fixed caveat: CSCur79657.

System Release Notes for Contact Center: Cisco Collaboration Systems Release 10.6(1)

January 27, 2015

Added new open caveats.

Tested Functionality

- Feature Testing

- Upgrade Paths

Feature Testing

The system-wide testing of Contact Center functionality for Cisco Collaboration Systems Release 10.6(1) included the following features.

Cisco Unified Contact Center Enterprise (Unified CCE)

- Cisco Unified Communications Manager Session Management Edition (Unified CM SME) qualification with Unified CVP and Unified SIP Proxy

- Cisco Unified Border Element Outbound

- Cisco VXME for Windows

Cisco Unified Contact Center Express (Unified CCX)

- Cisco Unified Border Element Outbound

Upgrade Paths

The system-wide testing of Contact Center functionality for Cisco Collaboration Systems Release 10.6(1) included the following upgrade paths:

- Single-stage upgrade of Contact Center components from Cisco Collaboration Systems Release 10.5(1) to Cisco Collaboration Systems Release 10.6(1). For a list of the base Release 10.5(1) versions, see System Release Notes for Contact Center: Cisco Collaboration Systems, Release 10.5(1) at:

Click Here

New and Changed Features

Cisco Collaboration Systems Release 10.6(1) integrates telephony, conferencing (voice and web), messaging, and Contact Center products for enterprise IP customers in a variety of deployment models using SIP and SCCP phones over IP networks. The Contact Center system is a part of the end-to-end system release for enterprise Cisco Collaboration Systems, which is centered on the latest Cisco Unified Communications Manager release.

The following sections provide brief overviews of new and enhanced features, and links to release note documentation, for Cisco Collaboration Systems Release 10.6(1) major components.

- Cisco Unified Communications Manager

- Cisco Unified Contact Center Enterprise

- Cisco Unified Contact Center Express

- Cisco Unified Intelligence Center

- Cisco MediaSense

- Cisco Finesse

- Cisco Unified Customer Voice Portal

- Cisco TelePresence MCU 5300 Series

- Cisco TelePresence Video Communication Server (VCS)

- Cisco Expressway Series

- Cisco Desktop Collaboration Experience DX650

- Cisco TelePresence Integrator C/System EX/MX/SX Series

- Cisco Unified IP Phone Support

- Cisco Jabber for Windows

- Cisco Virtualization Experience Media Engine

- Cisco Jabber Guest

- Cisco Unified SIP Proxy

Cisco Unified Communications Manager

Cisco Unified Communications Manager Release 10.5(2) and IM and Presence Service includes new features and changes to functionality in the following areas:

- Information Assurance Features

- Update to Default Threshold for Failed Logon Attempts

- Control of Security Status

- Touchless Installation for Virtual Machine

- IM and Presence Service Integration

- CLI Commands

- Single Sign-On Updates

- Increased Capacity of IP Voice Media Streaming Application and Expanded MOH Audio Source

- AES 256 Encryption Support for TLS and SIP SRTP

- IM and Presence Service Stream Management

- IM and Presence Service Managed File Transfer

For detailed information about changes, see Release Notes for Cisco Unified Communications Manager, Release 10.5(2).

Cisco Unified Contact Center Enterprise

Cisco Unified Contact Center Enterprise, Release 10.5(1) includes the following new features.

- Supervisor Access to Unified CCE Administration Tools

- Dynamic Selection of Precision Queue in IF Node

- Cisco Unified Contact Center Management Portal Enhancements

- Support for Active Directory Windows Server 2012

- Required Microsoft Hotfix for AD 2012

- Support for 64-bit SNMP Extension Agents

- Update in Number of Syslog Destinations

- Administration Client Support

- SNMP and Syslog Configuration Through REST APIs

Cisco Unified Contact Center Enterprise, Release 10.5(1) includes the following changes to functionality.

- Precision Routing Improvements

- Precision Queue Limit Enhancements

- Usability Change to the Precision Queue Node in the Internet Script Editor

- Precision Queue Configuration Updates Management

- Wait Option for Router in Precision Queue Properties

- Database Changes

- New Parameter for the show tech-support Command

- Automatic Update Statistics Turned Off for the AW Database

- SIP Dialer Enhancements

- Mobile Agent with Agent Greeting

- Unified CCE Data Collector Set Template

- OVA Template Changes Since Release 10.0(x)

- Large Generic and Small Generic PG Options

For information about features and functionality, see Cisco Unified Contact Center Enterprise Release Notes at:

Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(1)

Cisco Unified Contact Center Express

Cisco Unified Contact Center Express Release 10.6(1) consists of the following new features:

- Cisco Finesse-Based Email

- Historical Reports

- Unified CCX Configuration API

- RTMT Alerts

Cisco Unified Contact Center Express Release 10.6(1) consists of the following change to functionality:

- Live Data Reports

For detailed information about the new and changed features, see Cisco Unified Contact Center Express Release Notes at:

Click Here

Cisco Unified Intelligence Center

Cisco Unified Intelligence Center Release 10.5(1) includes the following new features and updates to functionality:

- Live Data Gadget Failover

- SQL Queries Character Enhancement

Cisco Unified Intelligence Center Release 10.5(1) does not support the following features for Live Data reporting:

- Grouping

- Scheduling

- Exporting to Excel

- Print

- Drilldown

- Customizing Live Data reports

- Gauge and Charts for Live Data reports

- XML and Excel permalinks

- Live Data reports does not support horizontal scrolling. Cisco recommends that you remove few columns from the report using the column selector icon or resize the columns manually.

For information about features and functionality, see Cisco Unified Intelligence Center Release Notes at:

Release Notes for Cisco Unified Intelligence Center, Release 10.5(1)

Cisco MediaSense

Cisco MediaSense Release 10.5(1) includes the following new features:

- Call Association

- Archival

- Unified Communications Manager Network-based Recording (NBR)

Cisco MediaSense Release 10.5(1) includes the following updates to functionality:

- With MediaSense 10.5(1), there are two more options to choose from the Action drop-down list on the Add Incoming Call Rule or Edit Incoming Call Rule windows. The options are:

- Record Audio only

- Record Audio and Video

For detailed information about features and functionality, see Cisco MediaSense Release Notes at:

Click Here

Cisco Finesse

Cisco Finesse Release 10.5(1) includes the following new features:

- Multiline Support

- Call and Agent State Timers

- Multiple Column Support

- Scheduled Callbacks

- Browser and Operating System Support for Finesse Clients

- Extension Mobility Support

- Finesse Container Timer

- Maximize for Third-Party Gadgets

- New APIs

Cisco Finesse Release 10.5(1) includes the following updates to functionality:

- Cisco Finesse Notification Service Upgrade

- Team Performance Gadget Enhancements

- Reason Code Changes

- Workflow Changes for Outbound

- Optional Tabs and Gadgets in the Desktop Layout

- New Jabberwerx Library

For information about features and functionality, see Cisco Finesse Release Notes at:

Click Here

Cisco Unified Customer Voice Portal

Cisco Unified Customer Voice Portal Release 10.5(1) includes the following new features and changes to functionality:

- Call Studio Feature Enhancement

- Event Handler

- Subflows

- Debugger Enhancement

- Breakpoints

- Speech Integration

- Event Logging in Debugger

- SNMP Logging

- CVP REST API for SNMP V3

- JRE Upgrade

For information about features and functionality, see Release Notes for Cisco Unified Customer Voice Portal Release 10.5(1) at:

Release Notes for Cisco Unified Customer Voice Portal Release 10.5(1) .

Cisco TelePresence MCU 5300 Series

Cisco TelePresence MCU 5300 Series 4.5(1.45) includes the following new features and changes to functionality:

- Cisco ClearPath support

- Separate content channel support for encrypted SIP participants

- SIP configuration improvements

- Disconnection of inactive calls

- TMMBR support

- Cisco Call Home support

- Isolated media processor reboot

- Improved diagnostic logging

- New console commands to return additional system information

- New/improved methods for feature key configuration

- Online Help format updated

For information about features and functionality, see Cisco TelePresence MCU Software Release Notes 4.5

Cisco TelePresence Video Communication Server (VCS)

Cisco TelePresence Video Communication Server (VCS) X8.5 includes the following new features and changes to functionality:

- New endpoint support over edge

- Single sign-on over edge

- Improved line-side SIP capabilities

- Multiple deployments for partitioning mobile and remote access to Unified Communications services

- Serviceability improvements

For a complete list and detailed information, see Cisco TelePresence Video Communication Server (VCS) Release Notes.

Cisco Expressway Series

Cisco Expressway Series Release X8.5 includes the following new features and changes to functionality.

- New endpoint support over edge

- Single sign-on over edge

- Improved line-side SIP capabilities

- Multiple deployments for partitioning mobile and remote access to Unified Communications services

- Serviceability improvements

For a complete list and detailed information, see Cisco Expressway Series Release Notes.

Cisco Desktop Collaboration Experience DX650

Cisco Desktop Collaboration Experience DX650 Release 10.2(3) includes the following new features and updates to functionality:

- Problem Report Tool Upload Enhancement

For information about features and functionality, see Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.2(3).

Cisco TelePresence Integrator C/System EX/MX/SX Series

Cisco TelePresence Integrator C, System EX, SX and MX Series Release TC 7.3 includes new features and changes to functionality.

For detailed information about features and functionality of Cisco TelePresence Integrator C Series Release TC 7.3, see Cisco Telepresence Integrator C Series Release Notes.

For detailed information about features and functionality of Cisco TelePresence System EX Series Release TC 7.3, see Cisco TelePresence System EX Series Release Notes.

For detailed information about features and functionality of Cisco TelePresence MX Series Release TC 7.3, see Cisco Telepresence MX Series Release Notes.

For detailed information about features and functionality of Cisco TelePresence SX Series Release TC 7.3, see Cisco Telepresence MX Series Release Notes.

Cisco Unified IP Phone Support

- Cisco Unified SIP Phone 3900 Series features

Cisco Unified SIP Phone 3905 has the following new feature as part of the firmware release 9.4(1)SR1.

- Call Admission Control

For more information, see the Release Notes at Click Here .

- Cisco Unified IP Phone 6900 Series features
No features have been introduced to the Cisco Unified IP Phones 6901 and 6911.

No features have been introduced to the Cisco Unified IP Phone 6945.

Cisco Unified IP Phones 6921, 6941, and 6961 have the following new features as part of the Firmware Release 9.4(1)SR1.

- Rate Limit for Multicast and Broadcast Traffic

For more information, see the Release Notes at Click Here

- Cisco IP Phone 7800 Series features

No new features were added to the Cisco IP Phone 7800 Series for Firmware Release 10.2(1)SR1.

For more information, see the Release Notes at Click Here .

- Cisco Unified IP Phone 7900 Series features
For information on new features added to the Cisco Unified IP Phone 7900 Series as part of the firmware release 9.3(1)SR4, see Click Here .

- Cisco IP Phone 8800 Series

The Cisco IP Phone 8800 Series are business-class collaboration endpoints that combine high-fidelity, reliable, secure, and scalable voice communications. Some of the phones support Cisco Intelligent Proximity, which provides telephony integration for personal mobile devices to support midsize to large enterprise businesses.

For the new features added to the Cisco IP Phone 8800 Series endpoints for Firmware Release 10.2(1),see the Release Notes at: Click Here .

- Cisco Unified IP Phones 8941 and 8945 features

Cisco Unified IP Phones 8941 and 8945 have the following new features as part of the Firmware Release 9.4(2).

- Configurable Font Size

- DetectUnified CommunicationsManager Connection Failure

- Extension Mobility Size Safe and Feature Safe

For more information, see the Release Notes at: Click Here

- Cisco Unified IP Phones 8961, 9951, and 9971 features

Cisco Unified IP Phones 8961, 9951 and 9971 have the following new features as part of the Firmware Release 9.4(2).

- Audio Parameter Enhancement

- Call Transfer Notification

- Privacy Setting Enhancements

For more information, see the Release Notes at: Click Here

Cisco Jabber for Windows

Cisco Jabber for Windows Release 10.6 includes the following new features.

- Chat and Presence

- Alert When Available

- Locations

- Spell Check

- Print Chat

- AutoSave Chat

- Client Behavior at Start Up

- Remove Group Chat Participants

- Conversation Tab Reordering

- Conversation Tab Switching Shortcut

- Chat Security Labels

- Passwords for Persistent Chat Rooms (on-premises deployments only)

- Save Chat History to Outlook Folder

- Sharing

- Share Menu

- Size Limit for File Transfers

- File Transfer enhancements (on-premises deployments only, prerequisite: Cisco Unified Communications Manager 10.5(2))

- Voice and Video

- Do Not Disturb

- Call Notifications on Other Device

- Mute Before Answer

- Audio Device Selection

- Ring on All Devices

- Call Stats

- Japanese Language

- Improved Japanese localization

- User Management

- Single Sign On for Expressway for Mobile and Remote Access

- Mandatory Upgrade Support

- Flexible Jabber ID

- Multiple Presence Domains

- US Federal Government Requirements

- FIPS 140-2

For detailed information about the new features and changes to functionality of Cisco Jabber for Windows, Release 10.6, see Cisco Jabber for Windows Release Notes

Cisco Jabber for Windows Release 10.5 includes the following new features.

- User Management

- Single Sign On

- Reset Jabber

- Telemetrics

- Calling Features

- Personal Ringtone

- Hunt Groups

- Call Pickup

- Video Call Quality

- Audio Call Quality

- Plantronics Call Control

- Self-view

- IM & Presence

- Screen Sharing

- Remote Desktop Control

- IM Notifications

- IM Do Not Disturb

- Spellcheck (Windows 8)

- New Emoticons

- Persistent Chat Rooms

- Persistent Chat Room Administration and Moderation

- Persistent Chat Room Message Search

- Persistent Chat Room Notifications

- Telephony

- Conversation Window Control in Deskphone Control Mode

- Call Statistics

- IM Protocol Handler Enhancement

Cisco Jabber for Windows Release 10.5 includes the following changes to functionality.

- Documentation update on Cisco Jabber Deployment and Installation Guide

- Required Upgrade for Cisco WebEx Meeting Center Compliance

For detailed information about the new features and changes to functionality of Cisco Jabber for Windows, Release 10.5, see Cisco Jabber for Windows Release Notes.

Cisco Virtualization Experience Media Engine

Cisco Virtualization Experience Media Engine for Windows

Cisco Virtualization Experience Media Engine for Windows Release 10.5 supports the following features and functionality:

- Cisco Jabber for Windows Release 10.5

- Cisco Unified Contact Center solution

- Windows Embedded Standard (WES) 7 and WES 8

- Plantronics call control

- Support for Citrix XenDesktop and XenApp 7.5

- Support for VMware View 6.0

Cisco Virtualization Experience Media Engine for Windows Release 10.5 supports the following changes to functionality:

- The Device Selector layout aligns with Cisco Jabber device management. Users can now select devices from the Speaker, Microphone and Ringer/Alerts device categories.

- The layout of the Audio tab (File > Options > Audio in the VXME virtual environment is now the same as in a non-virtual environment.

- The G.722 wideband audio codec is the new default codec for calls to Cisco IP Phones and other endpoints. The G.722 wideband codec provides a superior call experience, but you can select another codec on the Cisco Unified Communications Manager.

For more information on Cisco Virtualization Experience Media Engine for Windows, see Release Notes for Cisco Virtualization Experience Media Engine for Windows Release 10.5.

Cisco Virtualization Experience Media Engine for SUSE Linux

For information on Cisco Virtualization Experience Media Engine for SUSE Linux features and functionality, see Release Notes, Cisco Virtualization Experience Media Engine for SUSE Linux.

Cisco Jabber Guest

Cisco Jabber Guest lets you connect with visitors through your website or mobile application to talk with one or more of your employees via instant-on, real-time voice and video. They can also watch videos about products and talk with subject-matter experts from the device they prefer-tablet, computer, or smartphone.

Cisco Jabber Guest Release 10.5 consists of the following new features and changes to functionality:

- Cisco Jabber Guest supports destination devices registered with Cisco Unified Communications Manager and Cisco VCS

- NPAPI Plug-in Replacement for Google Chrome

- Mobile Preferences

- Cisco Jabber Guest for iOS Enhancements

- Support HD video transmission for compatible iOS devices

- Ability to disable HD support in the device Settings under Jabber Guest

- Ability to configure detailed logging in the device Settings under Jabber Guest

- Additional user experience refinement

For detailed information about features and functionality, see Cisco Jabber Release Notes for Release 10.5.

Cisco Unified SIP Proxy

Cisco Unified SIP Proxy Release 8.5.8 has the following new features and changes to functionality:

- Added an webex enhancement to control certificate verification on Cisco Unified SIP Proxy for TLS connections.

- Included the ability to increase the logsize from 200MB to 5GB and also to dynamically configure the file count for trace files.

For information about features and functionality of Cisco Unified SIP Proxy Release 8.5.8, see the trace logsize CLI command description in the CLI Command Reference for Cisco Unified SIP Proxy Release 8.5.

System Requirements

This section provides information about system requirements for Cisco Collaboration Systems Release 10.6(1) for Contact Center.

- End-of-Sale Components

- Deployment Considerations

- Latest Software Upgrades and Licenses

End-of-Sale Components

The following components have reached end-of-sale (EOS) status but are still supported.

- Cisco Unified IP Phone 6911, End-of-Sale and End-of-Life Announcement.

- Cisco Unified IP Phone 6921, 6941, 6945, and 6961, End-of-Sale and End-of-Life Announcement .

- Cisco Unified IP Phone 7931G, 7941G, 7961G, End-of-Sale and End-of-Life Announcement.

- Cisco Unified IP Phone 8941, End-of-Sale and End-of-Life Announcement.

The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. Another process, the end-of-life (EOL) cycle, guides the final business operations associated with the product.

The EOL process consists of a series of technical and business milestones and activities that, when completed, make a product obsolete. After a product becomes obsolete, it is not sold, manufactured, improved, repaired, maintained, or supported.

For information about recommended replacements and a comprehensive list of announcements, see Products & Services End-of-Sale and End-of-Life Products.

For information about specific products, go to Click Here . Then click End-of-Sale and End-of-Life and select products or technologies from the lists to the right.

Go to End-of-Life Policy for more information about Cisco's EOL policy.

Deployment Considerations

This section lists deployment considerations for Cisco Collaboration Systems Release 10.6(1). Note that not every rebuild is tested as part of the Cisco Collaboration Systems testing. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.

When deploying Cisco Collaboration Systems in a customer environment, remember the following:

- At the minimum, customers should deploy the software release recommended in:

Collaboration Systems Compatibility Matrix

Note

For compatibility information prior to Collaboration Systems Release 10.5, refer to the Compatibility Tool: Click Here .

- For CSA, customers should use the latest engine and policy release. CSA software is available at:

Click Here

- For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:

Click Here

- If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.

- Before deploying a release, examine the open caveats in the chosen release to determine if any will affect your implementation. Open caveats can be viewed through the Bug Search tool, located at:

Click Here

- Deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving to a production environment.

Latest Software Upgrades and Licenses

The following are links to the latest software upgrades and licenses for Cisco Collaboration Systems 10.6(1) components.

To launch the Product Upgrade Tool, go to:

Click Here

To access the Cisco Agent Desktop Web licensing site, go to:

Click Here

To download the latest software for all other components, go to:

Click Here

Components Versions

For current Cisco Collaboration Systems Release 10.6(1) compatible component versions, refer to the new Cisco Collaboration Systems Compatibility Matrix.

Note

For compatibility information prior to Collaboration Systems Release 10.5, refer to the Compatibility Tool: Click Here .

Note

Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads.

Note

You can set up a virtualized environment by running Collaboration applications on a virtual machine on a Unified Computing System (UCS). For additional details, including UCS hardware information and third-party requirements, see:

Click Here .

Note

Product specific compatibility documents provide complete compatibility information between components.

Note

Cisco Hosted Collaboration Solution (Cisco HCS) is a hosted solution that includes various Cisco Collaboration Systems release components. For more information about Cisco HCS see: Cisco Hosted Collaboration Solution and Cisco HCS Product Support.

Related Documentation

- System Documentation

- Product Documentation

System Documentation

For high-level information about the Cisco Collaboration Systems, see Cisco Collaboration Systems Documentation.

For additional information about specific hardware recommendations or bills of material for each product, see System Requirements.

Product Documentation

The following table provides links to the main support page for various Cisco Collaboration Systems components, from which you can access individual documents such as Release Notes and Installation Guides. The table also includes links to product information pages, from which you can access product data sheets.

Component Resources Documentation

Component

Links

Call Control

Cisco Unified Communications Manager

- Support

- Product Information

Cisco Unified Communications Manager IM and Presence Service

- Support

- Product Information

Contact Center

Cisco Unified Contact Center Enterprise

- Support

- Product Information

Cisco Unified Contact Center Express

- Support

- Product Information

Cisco Unified Intelligence Center

- Support

- Product Information

Cisco MediaSense

- Support

- Product Information

Cisco Finesse

- Support

- Product Information

Cisco Unified Customer Voice Portal

- Support

- Product Information

Conferencing

Cisco TelePresence MCU 5300 Series

- Support

- Product Information

Enterprise Edge

Cisco TelePresence Video Communication Server

- Support

- Product Information

Cisco Expressway Series

- Support

- Product Information

Cisco Unified Border Element

- Support

- Product Information

Endpoints

Cisco Desktop Collaboration Experience DX650

- Support

- Product Information

Cisco TelePresence System EX Series

- Support

- Product Information

Cisco Unified IP Phone 6901

- Support

- Product Information

Cisco Unified IP Phone 6911

- Support

- Product Information

Cisco Unified IP Phone 6921, 6941, 6945, 6961

- Support

- Product Information

Cisco IP Phone 7800 Series

- Support

- Product Information

Cisco Unified IP Phone 7931G, 7941G, 7961G, 7942, 7945, 7962, 7965, 7975

- Support

- Product Information

Cisco Unified IP Phone 8941

- Support

- Product Information

Cisco Unified IP Phone 8945

- Support

- Product Information

Cisco Unified IP Phone 8961

- Support

- Product Information

Cisco Unified IP Phone 9900 Series

- Support

- Product Information

Cisco Jabber for Windows

- Support

- Product Information

Cisco Virtualization Experience Media Engine for Windows

- Support

- Product Information

Cisco Virtualization Experience Media Engine for SUSE Linux

- Support

- Product Information

Cisco Jabber Guest

- Support

- Product Information

Communication Gateways

Cisco Unified SIP Proxy

- Support

- Product Information

Cisco 2900 Series Integrated Services Routers

- Support

- Product Information

Cisco 3900 Series Integrated Services Routers

- Support

- Product Information

Limitations and Restrictions

If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Search tool to find caveats of any severity for any release. Access Bug Search at: Click Here

Cisco offers a Cisco Notification Service that allows you to set up one or more profiles that enable you to receive email notification of new Field Notices, Product Alerts, or End of Sale information for the products that you have selected. The Product Alert Tool is available at: Click Here

Note

Not all caveats documented in this section are applicable to the Contact Center environment or deployment scenarios. They have been included for information purposes only.

- Important Notes

- Open Caveats

Important Notes

This section includes important notes related to the testing of Cisco Collaboration Systems Release 10.6(1) for Contact Center:

- During Failover Video in Queue Does Not Play and Calls Hang

During Failover Video in Queue Does Not Play and Calls Hang

If Unified CM failover occurs Video in Queue (ViQ) from MediaSense will not play, and all current customer calls registered on same Sub2 will hang.

Open Caveats

The table below lists known caveats, grouped by severity, related to the testing of Contact Center components in Cisco Collaboration Systems Release 10.6(1) and previous releases, which were not resolved at the time this document was written.

For additional information about each defect, click the linked caveat number in the Identifier column in the following table.

Open Caveats in Cisco Collaboration Systems Release 10.6(1)

Identifier

Headline

Severity 2-3 Caveats

CSCup66801

Record CPA Not Working for CUBE Outbound Calls (Early Update Call Flow)

CSCup77281

MediaSense Call Recording Not Working Correctly with ASR CUBE Forking

CSCuq21737

Record CPA Not Working when CUBE sends SDP(Answer) in 200Ok

CSCuq90344

Agent Greeting(BIB) Feature Not Working in Jabber 10.5 for Windows

CSCuq96076

CLONE - In CC, Call gets dropped on completing the transfer/Conference

CSCup61126

IVR--Live Customer record is update as 21 instead of 10 in Dialer Detail

CSCur94768

After SME failure, the call is not getting cleared from CTIOS desktop

CSCur87389

IVR prompt getting looped (broken) & agent state toggles when SME fail

CSCun79324

Jtapi exits on starting the PG after the upgrade to 10.5 build

For information about a defect not listed in the table, go to Bug Search Tool.

Troubleshooting

For important troubleshooting information, tips, and recommendations related to Cisco Collaboration Systems Release for Contact Center, see the Troubleshooting information at: Introduction to Troubleshooting

Documentation and Service Requests

For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation.

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