Cisco Collaboration Systems Release 11.0(1) for Contact Center

Tested Functionality

Feature Testing

Upgrade Paths

New and Changed Features

System Requirements

End-of-Sale Components

Deployment Considerations

Latest Software Upgrades and Licenses

Components Versions

Related Documentation

System Documentation

Product Documentation

Limitations and Restrictions

Important Notes

Random ARM Reset on PVDM4 During Heavy Load

Open Caveats

Troubleshooting

Documentation Changes

Documentation and Service Requests

Copyright Page

Cisco Collaboration Systems Release 11.0(1) Release Notes for Contact Center

First Published: September 10, 2015

Last Updated: February 18, 2016

Cisco Collaboration Systems Release 11.0(1) for Contact Center

As part of its standard methodology, Cisco Systems performs system-wide testing of Cisco Collaboration components to supplement the product-level testing performed on each Cisco Collaboration product.

A major deliverable of the Cisco Collaboration Systems Release is a recommendation of compatible software releases that have been verified by the system testing teams. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the products.

For information about component software releases for Cisco Collaboration Systems Release 11.0(1), see System Requirements. Software compatibility data for this release is available from the new Cisco Collaboration Systems Compatibility Matrix.

Note

Software compatibility data for all Cisco Collaboration Systems Releases prior to 10.5(1) is available from the Cisco Collaboration Systems Compatibility Tool.

This document focuses on the Contact Center products of Cisco Collaboration Systems testing. Information about collaboration system components that were tested for Cisco Collaboration Systems Release 11.0(1) is available at: Click Here

Note

Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads.

This document provides release notes for the testing conducted on a Contact Center system including the following types of components:

- Call control components, such as Cisco Unified Communications Manager (Unified CM), and Cisco Unified Communications Manager IM and Presence Service.

- Contact center components, such as Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Unified Contact Center Express (Unified CCX), Cisco Unified Intelligence Center (Unified Intelligence Center), Cisco MediaSense (MediaSense), Cisco Finesse, and Cisco Unified Customer Voice Portal (Unified CVP).

- Conferencing component such as Cisco TelePresence MCU.

- Enterprise Edge components such as Cisco TelePresence Video Communication Server, Cisco Unified Border Element (CUBE), and Cisco Expressway Series.

- Devices (Endpoints), such as Cisco DX Series (DX Series), Cisco TelePresence System EX Series (EX Series), Cisco IP Phone 7800/8800 Series (IP Phone 7800/8800 Series), Cisco Jabber for Windows (Jabber for Windows), Cisco Virtualization Experience Media Engine (VXME) for Windows, and Cisco Jabber Guest (Jabber Guest).

- Communications gateway components such as Cisco Integrated Services Routers (ISR).

Tested Functionality

Feature Testing

The system-wide testing of Contact Center functionality for Cisco Collaboration Systems Release 11.0(1) included the following features.

Cisco Unified Contact Center Enterprise (Unified CCE)

- Outbound call through Cisco Unified SIP Proxy (Unified SIP Proxy)

- Cisco Remote Expert Mobile

- Virtualized Unified SIP Proxy (Cisco UCS B-Series Blade Servers, Cisco UCS E-Series Servers on ISR-G2)

- Citrix Load Balancer qualification on Unified Intelligence Center

- DX70/80 and IP Phone7800/8800 Series qualification

- Courtesy Call Back (CCB) in Cisco Unified Communications Manager Session Management Edition (Unified CM SME) Unified SIP Proxy deployment

- Cisco 4000 Series Integrated Services Routers (Cisco 4000 Series ISR) qualification in Contact Center deployment (SIP-GW/CUBE)

- Cisco Jabber for Mac with Cisco Finesse Agent

Cisco Unified Contact Center Express (Unified CCX)

- Email integration through SocialMiner

- Cisco Finesse Cisco IP Phone Agent

- Cisco 4000 Series ISR qualification in Unified CCX deployment (SIP-GW/CUBE)

- DX70/80 and IP Phone7800/8800 Series qualification

- VXME VMware View

- Unified Intelligence Center standalone deployment

- Unified Intelligence Center Live data

- Binary Floor Control Protocol (BFCP) in Jabber Guest

Upgrade Paths

The system-wide testing of Contact Center functionality for Cisco Collaboration Systems Release 11.0(1) included the following upgrade path.

- Single-stage upgrade of Contact Center components from Cisco Collaboration Systems Release 10.6(1) to Cisco Collaboration Systems Release 11.0(1). For a list of the base Cisco Collaboration Systems Release 10.6(1) versions, see the Cisco Collaboration Systems Compatibility Matrix.

New and Changed Features

For details about what is new for Cisco Collaboration Systems Release 11.0(1) and 11.1, see the Solution Overview.

For details about new and changed product features, access individual product release notes from Product Documentation.

System Requirements

This section provides information about system requirements for Cisco Collaboration Systems Release 11.0(1) for Contact Center.

End-of-Sale Components

The following components have reached end-of-sale (EOS) status but are still supported.

- Cisco Unified IP Phone 8941, End-of-Sale and End-of-Life Announcement.

The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. Another process, the end-of-life (EOL) cycle, guides the final business operations associated with the product.

The EOL process consists of a series of technical and business milestones and activities that, when completed, make a product obsolete. After a product becomes obsolete, it is not sold, manufactured, improved, repaired, maintained, or supported.

For information about recommended replacements and a comprehensive list of announcements, see Products & Services End-of-Sale and End-of-Life Products.

For information about specific products, go to Click Here . Then click End-of-Sale and End-of-Life and select products or technologies from the lists to the right.

Go to End-of-Life Policy for more information about Cisco's EOL policy.

Deployment Considerations

This section lists deployment considerations for Cisco Collaboration Systems Release 11.0(1). Not every rebuild is tested as part of the Cisco Collaboration Systems testing. Therefore, more regression testing in a customer or Cisco-specific certification lab is recommended before deployment.

When deploying Cisco Collaboration Systems in a customer environment, remember the following:

- At the minimum, customers should deploy the software release recommended in:

Cisco Collaboration Systems Release Compatibility Matrix

Note

For compatibility information prior to Collaboration Systems Release 10.5, refer to the Compatibility Tool: Click Here .

- For CSA, customers should use the latest engine and policy release. CSA software is available at:

Click Here

- For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:

Click Here

- If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.

- Before deploying a release, examine the open caveats in the chosen release to determine if any affect your implementation. Open caveats can be viewed through the Bug Search tool, located at:

Click Here

- Deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving to a production environment.

Latest Software Upgrades and Licenses

The following are links to the latest software upgrades and licenses for Cisco Collaboration Systems 11.0(1) components.

To launch the Product Upgrade Tool, go to:

Click Here

To access the Cisco Agent Desktop web licensing site, go to:

Click Here

To download the latest software for all other components, go to:

Click Here

Components Versions

For current Cisco Collaboration Systems Release 11.0(1) compatible component versions, refer to the new Cisco Collaboration Systems Release Compatibility Matrix.

Note

For compatibility information prior to Collaboration Systems Release 10.5, refer to the Compatibility Tool: Click Here .

Note

Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads.

Note

You can set up a virtualized environment by running Collaboration applications on a virtual machine on a Unified Computing System (UCS). For more details, including UCS hardware information and third-party requirements, see:

Click Here .

Note

Product-specific compatibility documents provide complete compatibility information between components.

Note

Cisco Hosted Collaboration Solution (Cisco HCS) is a hosted solution that includes various Cisco Collaboration Systems Release components. For more information about Cisco HCS, see: Cisco Hosted Collaboration Solution and Cisco HCS Product Support.

Related Documentation

System Documentation

For high-level information about the Cisco Collaboration Systems, see Cisco Collaboration Systems Documentation.

For more information about specific hardware recommendations or bills of material for each product, see System Requirements.

Product Documentation

The following table provides links to product documentation for the major Collaboration Systems Release 11.0(1) components. The table provides links to:

- Product Release Notes

- Product Support pages, from which you can access technical documentation such as design, installation, configuration, and troubleshooting guides.

- Product Information pages, from which you can access marketing material such as product data sheets.

Note

For details about component versions, see Components Versions.

Component Resources Documentation

Component

Links

Call Control

Cisco Unified Communications Manager

- Release Notes

- Support

- Product Information

Cisco Unified Communications Manager IM and Presence Service

- Release Notes

- Support

- Product Information

Contact Center

Cisco Unified Contact Center Enterprise

- Release Notes

- Support

- Product Information

Cisco Unified Contact Center Express

- Release Notes

- Support

- Product Information

Cisco Unified Intelligence Center

- Release Notes

- Support

- Product Information

Cisco MediaSense

- Release Notes

- Support

- Product Information

Cisco Finesse

- Release Notes

- Support

- Product Information

Cisco Unified Customer Voice Portal

- Release Notes

- Support

- Product Information

Cisco Remote Expert Mobile

- Release Notes

- Support

- Product Information

Conferencing

Cisco TelePresence Conductor

- Release Notes

- Support

- Product Information

Cisco TelePresence MCU 5300 Series

- Release Notes

- Support

- Product Information

Enterprise Edge

Cisco TelePresence Video Communication Server

- Release Notes

- Support

- Product Information

Cisco Expressway Series

- Release Notes

- Support

- Product Information

Cisco Unified Border Element

- Support

- Product Information

Endpoints

Cisco DX Series

- Release Notes

- Support

- Product Information

Cisco TelePresence System EX Series

- Release Notes

- Support

- Product Information

Cisco Unified IP Phone 6901

- Release Notes

- Support

- Product Information

Cisco Unified IP Phone 6911

- Release Notes

- Support

- Product Information

Cisco Unified IP Phone 6921, 6941, 6945, 6961

- Release Notes

- Support

- Product Information

Cisco IP Phone 7800 Series

- Release Notes

- Support

- Product Information

Cisco Unified IP Phone 7931G, 7941G, 7961G, 7942, 7945, 7962, 7965, 7975

- Release Notes

- Support

- Product Information

Cisco IP Phone 8800 Series

- Release Notes

- Support

- Product Information

Cisco Unified IP Phone 8941

- Release Notes

- Support

- Product Information

Cisco Unified IP Phone 8945

- Release Notes

- Support

- Product Information

Cisco Unified IP Phone 8961

- Release Notes

- Support

- Product Information

Cisco Unified IP Phone 9900 Series

- Release Notes

- Support

- Product Information

Cisco Jabber for Mac

- Release Notes

- Support

- Product Information

Cisco Jabber for Windows

- Release Notes

- Support

- Product Information

Cisco Virtualization Experience Media Engine for Windows

- Release Notes

- Support

- Product Information

Cisco Virtualization Experience Media Engine for SUSE Linux

- Release Notes

- Support

- Product Information

Cisco Jabber Guest

- Release Notes

- Support

- Product Information

Communication Gateways

Cisco Unified SIP Proxy

- Release Notes

- Support

- Product Information

Cisco 2900 Series Integrated Services Routers

- Support

- Product Information

Cisco 3900 Series Integrated Services Routers

- Support

- Product Information

Cisco 4400 Series Integrated Services Routers

- Release Notes

- Support

- Product Information

Limitations and Restrictions

If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Search tool to find caveats of any severity for any release. Access Bug Search at: Click Here .

Cisco offers a Cisco Notification Service that allows you to set up one or more profiles. These profiles enable you to receive email notification of new Field Notices, Product Alerts, or End of Sale information for the products that you have selected. The Product Alert Tool is available at: Click Here

Note

Not all caveats documented in this section are applicable to the Contact Center environment or deployment scenarios. They have been included for information purposes only.

Important Notes

This section includes important notes related to the testing of Cisco Collaboration Systems Release 11.0(1) and 11.1 for Contact Center.

Random ARM Reset on PVDM4 During Heavy Load

During a heavy load on PVDM4, Host GIGE ack failed and timeout messages may appear on the router console and the PVDM4 is reset. This results in call failures where DSP resources are getting used.

To avoid this, put a lighter load on the PVDM4.

For more information see, CSCuw40772.

Open Caveats

This table lists known caveats, grouped by severity, related to Contact Center components tested in Cisco Collaboration Systems Release 11.0(1). The table may also include caveats found in previous releases, which were not resolved at the time this document was written.

For more information about each defect, click the linked caveat number in the Identifier column in the table.

Open Caveats in Cisco Collaboration Systems Release 11.0(1)

Identifier

Headline

Severity 2-3 Caveats

CSCuv86022

recovery process assets generating minidump during longevity load

For information about a defect not listed in the table, go to Bug Search Tool.

Troubleshooting

For important troubleshooting information, tips, and recommendations related to Cisco Collaboration Systems Release for Contact Center, see the Troubleshooting information at: Introduction to Troubleshooting

Documentation Changes

Cisco Collaboration Systems Release 11.0(1) Documentation Changes

Document

Date

Change

Cisco Collaboration Systems Release Compatibility Matrix

Feb 18, 2016

Updated recommended product versions for:

- Cisco Unified Border Element

- For Cisco 2900 & 3900 Series ISR: From 15.5(3)M1 to 15.5(3)M2

- For Cisco 4300 & 4400 Series ISR: From IOS-XE 3.16.1S to IOS-XE 3.16.2S

- For Cisco ASR Series: From IOS-XE 3.16.1S to IOS-XE 3.16.2S

- Cisco Prime Collaboration (Provisioning) from 11.0 to 11.1

- Cisco 2900 and 3900 Series Integrated Services Routers from

- Cisco 4321, 4331, 4351, 4431, and 4451-X Integrated Services Router from IOS-XE 3.16.1S to IOS-XE 3.16.2S

Collaboration System Release Notes for Cisco Collaboration Systems Release 11.0(1)

Feb 8, 2016

Correction in Feature Testing topic:

- Changed Multiparty Media 820 to Multiparty Media 410V

- Removed Next Generation Encryption

Collaboration Test Bed for Collaboration Systems Release 11.0(1) Test Bed Topology

Feb 8, 2016

Correction in Topology: added two 3945 in SFO.

Cisco Collaboration Systems Release Compatibility Matrix

January 22, 2016

Updated recommended product versions for:

- Cisco Unified Communications Manager from 11.0(1a) to 11.0(1a)SU1

- Cisco TelePresence Management Suite from 15.0(1) to 15.1

- Cisco TelePresence Management Suite Provisioning Extension from 1.5 to 1.6

- Cisco TelePresence Management Suite Extension for Microsoft Exchange from 5.0 to 5.1

- Cisco TelePresence Server, Cisco TelePresence Server on Virtual Machine, Cisco TelePresence Server on Multiparty Media 820, and Cisco Multiparty Media 400v 4.2 to 4.2MR1

- Cisco TelePresence Content Server from 6.2(1) to 7.0

- Cisco TelePresence Conductor from XC4.0 to XC4.1

- Cisco Expressway Series from X8.6 to X8.7

- Cisco Unified Border Element

- For Cisco 2900 & 3900 Series ISR: To 15.5(3)M1

- For Cisco 4300 & 4400 Series ISR: To IOS-XE 3.16.1S

- For Cisco ASR Series: To IOS-XE 3.16.1S

- Cisco DX70, Cisco DX80, Cisco DX650 from 10.2(4.99) to 10.2(5)

- Cisco TelePresence IX5000 from 8.0.6(7R) to 8.1

- Cisco TelePresence MX and SX Series from TC 7.3 to CE 8.0

- Cisco IP Phone 7800 Series 10.3(1) to 11.0

- Cisco IP Phone 8841, 8851, 8861, 8811 from to 10.3(1) to 11.0

- Cisco IP Phone 8845, 8865 from 10.3(2) to 11.0

- Cisco Jabber for Android, iOS, Mac from 11.1 to 11.5

- Cisco Virtualization Experience Media Engine for SUSE Linux and VXME for Windows from 11.0(1) to 11.5

- Cisco Jabber Software Development Kit from 10.6(7) to 11.0

- Cisco 2900 and 3900 Series Integrated Services Routers from 15.5(3)M to 15.5(3)M1

- Cisco 4300 and 4400 Series Integrated Services Routers to IOS-XE 3.16.1S

- Operating System for Collaboration from VMWare ESXi 5.5 to VMWare ESXi 6.0

Collaboration System Release Notes for Cisco Collaboration Systems Release 11.0(1)

January 22, 2016

Added new important notes based on: CSCuw84283, CSCux67076, CSCuu34247, CSCuw43942, CSCuw35989, and CSCux06538.

Removed fixed and terminated caveats: CSCuu39087, CSCuv04851, CSCuv25900, and CSCuv58938.

System Release Notes for Contact Center: Cisco Collaboration Systems Release 11.0(1)

January 22, 2016

Removed important note for fixed caveat: CSCuo53568.

Added important note for CSCuw40772.

Removed caveat: CSCuv91316.

Collaboration Test Bed for Collaboration Systems Release 11.0(1) Test Bed Topology

January 22, 2016

Minor updates.

Cisco Collaboration Systems Release Compatibility Matrix

October 7, 2015

Updated CSR 11.0 product versions for:

- Cisco WebEx Meeting Center for Cisco Collaboration Meeting Rooms (CMR) Cloud

- Cisco WebEx Meeting Center for Cisco Collaboration Meeting Rooms (CMR) Hybrid

- Cisco WebEx Meeting Center

- Cisco TelePresence IX5000

- Cisco Jabber for Android

- Cisco Jabber for iPad and iPhone

- Cisco Jabber for Mac

- Cisco Jabber for Windows

- Cisco Prime Collaboration (Assurance)

- Cisco Unified SIP Proxy

Cisco Collaboration Systems Release Compatibility Matrix

September 10, 2015

Updated CSR 11.0 product versions for:

- Cisco Business Edition

- Cisco Unified Communications Manager Express

- Cisco Unified Survivable Remote Site Telephony

- Contact Center products

- Cisco TelePresence Management Suite Provisioning Extension

- Cisco TelePresence Server

- Cisco TelePresence Server on Virtual Machine

- Cisco TelePresence Server on Multiparty Media 820

- Cisco Multiparty Media 400v

- Cisco TelePresence Conductor

- Cisco Unified Border Element

- Cisco Unified Attendant Console Advanced

- Cisco DX Series

- Cisco TelePresence IX5000

- Cisco Unified SIP Proxy

- Cisco ASR 1000 Series Aggregation Services Routers

- Cisco 2900 and 3900 Series Integrated Services Routers

- Cisco 4300 and 4400 Series Integrated Services Routers

Collaboration System Release Notes for Cisco Collaboration Systems Release 11.0(1)

September 10, 2015

Added new tested features:

- Support for new Cisco TelePresence Server on Multiparty Media 820 hardware platform

- Support for MRA with the DX Series (10.2(4.99))

Collaboration System Release Notes for Cisco Collaboration Systems Release 11.0(1)

September 10, 2015

Added new important note for CSCuv12544.

Collaboration System Release Notes for Cisco Collaboration Systems Release 11.0(1)

September 10, 2015

Added new open, severity 1-3 caveats:

- CSCuv12544

Removed fixed and terminated caveats

Cisco Collaboration Systems Release Compatibility Matrix

August 12, 2015

Updated some CSR 11.0 product versions

Collaboration System Release Notes for Cisco Collaboration Systems Release 11.0(1)

August 12, 2015

Added new tested feature:

- Support for H.265, and Opus over MRA

Collaboration System Release Notes for Cisco Collaboration Systems Release 11.0(1)

August 12, 2015

Updated open, severity 1-3 caveats.

Removed fixed and terminated caveats.

Documentation and Service Requests

For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation.

Subscribe to What's New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.