The table below is for convenience and is a snapshot summary
only. When in doubt or if there is a conflict, check
the product details page by clicking on the product name.
For a given application, this table only summarizes the
indicated version (which is usually the latest version in a
Unified Communications System Release Set).
For older versions or unlisted versions, check
the product details page by clicking on the product name.
IMPORTANT: The Nexus 1000v and other Cisco distributed virtual switches based on the Nexus 1000v are not compatible with ESXi 6.5.
ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.
*The RAM reservations for Live Data have changed since 12.5 FCS, and what is captured on this virtualization page currently are the most up-to-date hardware resource requirements.
IMPORTANT: The Nexus 1000v and other Cisco distributed virtual switches based on the Nexus 1000v are not compatible with ESXi 6.5.
ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.
|
||||||||||
Component and Capacity Point
VM Configuration Requirements (see OVA details of each component page for details) |
Supported Hardware (Latest) | |||||||||
---|---|---|---|---|---|---|---|---|---|---|
UCS Tested Reference Configurations | UCS or 3rd-party Specs-based on Intel Xeon | |||||||||
VCPU | vRAM | vDisk | vNIC | BE6000S XS TRC | BE6000M S TRCs | BE6000H S+TRCs | BE7000M M TRCs | BE7000H L TRCs | Full UC Perf. CPUs | Restricted UC Perf. CPUs |
Cisco Unified Communications Manager1 |
No | No | No | No | Yes | Yes (see details) |
No | |||
Cisco Unified Contact Center Enterprise |
No | No | No | No |
Yes |
Yes (see details) |
No | |||
Cisco Unified Intelligence Center |
No | No | No | No | Yes | Yes | No | |||
Cisco Unified Customer Voice Portal |
No | No | No | No | Yes | Yes | No | |||
Cisco Virtualized Voice Browser |
No | No | No | No | Yes | Yes | No | |||
Cisco MediaSense
|
No | No | No | No | Yes | Yes | No | |||
Cisco
SocialMiner |
No | No | No | No | Yes | Yes | No | |||
Cisco Finesse |
No | No | No | No | Yes | Yes | No | |||
Cisco
Enterprise Chat and Email |
No | No | No | No | Yes | Yes | No | |||
Avaya PG |
No | No | No | No | Yes | Yes | No | |||
Cisco
Prime Collaboration Assurance |
No | No | No | No | Yes | Yes | No | |||
Cisco Contact Center Domain Manager |
No | No | No | No | Yes | Yes | No | |||
Extra Large Live Data Server See notes |
No | No | No | No | Yes | Yes | No | |||
Large Live Data Server See notes |
No | No | No | No | Yes | Yes | No | |||
Small Live Data Server See notes |
No | No | No | No | Yes | Yes | No | |||
Cisco Identity Service (IdS) Server See notes |
No | No | No | No | Yes | Yes | No |
1.HCS for CC 12.0 only supports CUCM 11.5.
IMPORTANT: The Nexus 1000v and other Cisco distributed virtual switches based on the Nexus 1000v are not compatible with ESXi 6.5.
ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.
|
||||||||||
Component and Capacity Point
VM Configuration Requirements (see OVA details of each component page for details) |
Supported Hardware (Latest) | |||||||||
---|---|---|---|---|---|---|---|---|---|---|
UCS Tested Reference Configurations | UCS or 3rd-party Specs-based on Intel Xeon | |||||||||
VCPU | vRAM | vDisk | vNIC | BE6000S XS TRC | BE6000M S TRCs | BE6000H S+TRCs | BE7000M M TRCs | BE7000H L TRCs | Full UC Perf. CPUs | Restricted UC Perf. CPUs |
Cisco Unified Communications Manager1 |
No | No | No | No | All except HX220c M5SX TRC#1 | Yes (see details) |
No | |||
Cisco Unified Contact Center Enterprise |
No | No | No | No |
All except HX220c M5SX TRC#1 |
Yes (see details) |
No | |||
Cisco Unified Intelligence Center |
No | No | No | No | All except HX220c M5SX TRC#1 | Yes | No | |||
Cisco Unified Customer Voice Portal |
No | No | No | No | All except HX220c M5SX TRC#1 | Yes | No | |||
Cisco Virtualized Voice Browser |
No | No | No | No | All except HX220c M5SX TRC#1 | Yes | No | |||
Cisco Media Sense
|
No | No | No | No | All except HX220c M5SX TRC#1 | Yes | No | |||
Cisco
SocialMiner |
No | No | No | No | All except HX220c M5SX TRC#1 | Yes | No | |||
Cisco Finesse |
No | No | No | No | All except HX220c M5SX TRC#1 | Yes | No | |||
Cisco
Enterprise Chat and Email |
No | No | No | No | All except HX240c M5SX TRC#1 | Yes | No | |||
Remote Silent Monitoring |
No | No | No | No | All except HX220c M5SX TRC#1 | Yes | No | |||
Avaya PG |
No | No | No | No | All except HX220c M5SX TRC#1 | Yes | No | |||
Cisco
Prime Collaboration Assurance |
No | No | No | No | All except HX220c M5SX TRC#1 | Yes | No | |||
Cisco Contact Center Domain Manager |
No | No | No | No | All except HX220c M5SX TRC#1 | Yes | No | |||
Large Live Data Server See notes |
No | No | No | No | All except HX220c M5SX TRC#1 | Yes | No | |||
Small Live Data Server See notes |
No | No | No | No | All except HX220c M5SX TRC#1 | Yes | No | |||
Cisco Identity Service (IdS) Server See notes |
No | No | No | No | All except HX220c M5SX TRC#1 | Yes | No |
1.HCS for CC 11.6 only supports CUCM 11.5.
|
||||||||||
Component and Capacity Point
VM Configuration Requirements (see OVA details of each component page for details) |
Supported Hardware (Latest) | |||||||||
---|---|---|---|---|---|---|---|---|---|---|
UCS Tested Reference Configurations | UCS or 3rd-party Specs-based on Intel Xeon | |||||||||
VCPU | vRAM | vDisk | vNIC | BE6000S XS TRC | BE6000M S TRCs | BE6000H S+TRCs | BE7000M M TRCs | BE7000H L TRCs | Full UC Perf. CPUs | Restricted UC Perf. CPUs |
Cisco Unified Communications Manager |
No | No | No | No | Yes | Yes (see details) |
No | |||
Cisco Unified Contact Center Enterprise |
No | No | No | No |
Yes |
Yes (see details) |
No | |||
Cisco Unified Intelligence Center |
No | No | No | No | Yes | Yes | No | |||
Cisco Unified Customer Voice Portal |
No | No | No | No | Yes | Yes | No | |||
Cisco Virtualized Voice Browser |
No | No | No | No | Yes | Yes | No | |||
Cisco MediaSense
|
No | No | No | No | Yes | Yes | No | |||
Cisco SocialMiner |
No | No | No | No | Yes | Yes | No | |||
Cisco Finesse |
No | No | No | No | Yes | Yes | No | |||
Cisco
Enterprise Chat and Email |
No | No | No | No | Yes | Yes | No | |||
Remote Silent Monitoring |
No | No | No | No | Yes | Yes | No | |||
Avaya PG |
No | No | No | No | Yes | Yes | No | |||
Cisco
Prime Collaboration Assurance |
No | No | No | No | Yes | Yes | No | |||
Cisco Contact Center Domain Manager |
No | No | No | No | Yes | Yes | No | |||
Cisco Identity Service (IdS) Server See notes |
No | No | No | No | Yes | Yes | No |
HCS for Contact Center solution supports the following softswitches:
Softswitch | Support |
VMware vNetwork Standard Switch (vSS or vSwitch) | Y(C) |
VMware vNetwork Distributed Switch (vDS) | Y(C) |
Cisco Nexus 1000V | Y(C) |
Cisco Application Virtual Switch (AVS) | N |
Y(C) means that the softswitch is supported with caveats. HCS for Contact Center has High Availability requirements for network communications that must be met by the chosen softswitch, as follows:
Follow these guidelines for enabling Quality of Service (QoS) in Unified CCE:
Cisco announces end of sale and end of life for:
When the hardware support is specified as "Yes (See details)", the following exception exists, as applicable to the TRC or Specs-based policy referenced:
In 11.x and 12.x releases, Cisco HCS for Contact Center reference designs supports virtual machine vCPU oversubscription (virtual CPU to physical Core). For complete details and limitations, see the Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center.
For more information on how to use the MHz information specified in this document, see the Virtual Machines Resource Provisioning Policy section in the Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center.
You must install the VMware Tools on each of the VMs, and you must use all of the VMware Tools default settings. Please refer to VMware documentation for instructions on installing or upgrading VMware Tools on the VM with the Windows operating system.
Follow the instructions provided in the VMware Knowledge Base article VMware KB: Timekeeping best practices for Windows.
For more details about time synchronization, see the relevant section in the Cisco Unified Contact Center Enterprise Design Guide.
You must comply with the requirements described in the System Performance Monitoring section of the Unified Contact Center Enterprise Design Guide and in the Performance Counters section in the Serviceability Best Practices Guide for Unified ICM/Contact Center Enterprise.