Table Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W - Z
Index
A
active calls
backup 133
restore 136
addressing remote messages 176
administration
CLI 17
GU and CLI 33
GUI 17
Administration via Telephone 104
Administration viaTelephone system
configuring 67
administrative privilege 104
administrator, Cisco CME 19
administrator, Cisco Unity Express 19
administrator, web 19
AIM module
usage 88
wear 88
alternate welcome greeting 12, 28
application command 158
applications
deleting 81
atrace.log file 89
auto attendant
AvT 73
configuring 67
GMS 13
maximum retries 69
maximum sessions 69
operator extension 69
recording a greeting 13, 69, 73, 75
telephone number 69
uploading greeting file 74, 75
auto-provisioning 14
AVT 104
AvT 67
recording a greeting 73
B
backup
active calls 133
command 131
FTP server 129
numbering scheme 133
offline mode 129
parameters 131
procedure 133
revision number 129
backup category command 133
backup history report 143
blind addressing 176
broadcast messaging restrictions 14
broadcast privilege 104
bulk provisioning 6
C
call
displaying by application 123
displaying by route 125
implementation ID 127
call agent 18
capacity
configuring 84
ccn application command 65, 69, 87, 154
ccn call terminate command 127
ccn engine command 152
ccn subsystem sip command 62
centralized message storage 14
Cisco CME
description 18
Cisco CME router 18
Cisco Unity Express
description 18
Cisco Unity Express prompt 162
Cisco Unity Express software website 42, 46, 51, 54
CiscoWorks configmaker 15
clean installation, definition 44
clock timezone command 172
CNS/SNAP 14
command
application 158
backup 131
backup category 133
ccn application 65, 69, 87, 154
ccn call terminate 127
ccn engine 152
ccn subsystem sip 62
clock timezone 172
continue 133
copy ftp 139
copy running-config 105, 111, 139
copy startup-config 138
copy tftp 140
enabled
enabled command 69
expiration 116
gateway address 62
gateway port 62
greeting 116
groupname
config mode 111
EXEC mode 111
hostname 162
idletimeout 159
interface Service-Engine 30
ip address 30
ip domain-name 164
ip name-server 164
ip unnumbered 30
locale 159
log trace 88
mailbox size 116
maxsessions 65, 69, 76, 154, 159
maxsteps 152
message size 116
mwi refresh 122
no ccn application 81
no parameter 159
parameters
voicemail 65
reload 136
restore id 136
script 154
session 32
show backup 131
show backup server 136
show backup server command 133
show ccn applicable 65
show ccn application 70, 81, 154
show ccn call application 123
show ccn call route 125
show ccn engine 152
show ccn subsystem sip 62
show ccn trigger 76, 79, 81, 159
show clock detail 172
show group detail groupname 111
show groups 111
show hosts 162
show interface ide 0 88
show ip route 164
show ntp configuration 166, 168
show user detail username 105
show users 105
show voicemail 116
telnet 31
troubleshooting
log 147
show 147
trace 147
username
config mode 105
EXEC mode 105
voice mailbox unlock 121
voicemail capacity time 85
voicemail default 85
voicemail mailbox 116
voicemail operator telephone 85
voicemail recording time 85
command environment 31
communication link to Cisco CallManager 29
configuration 146
running 139
startup 138
TFTP 140
configuration mode
backup commands 129
definition 31
configurations, copying 138
configuring
Administration via Telephone 67
auto attendant 67
capacity 84
DNS server 164
expiration date 84
host name 162
IP addresses 29
language 84
mailbox size 84
message length 84
multiple triggers 158
MWI lights 87
NTP server 166
operator extension
parameters
operator extension 1
recording time 84
script steps 152
system parameters 152
voice mail 64
configuring time zone 172
connectivity to Cisco CallManager 29
console display, system messages 170
continue command 133
copy ftp command 139
copy running-config command 105, 111, 139
copy startup-config command 138
copy tftp command 140
copying
configurations 138
copying log files, troubleshooting 146
creating users and telephones 12, 27
D
databases
date and time restrictions 13
daylight savings time 145
default gateway 29
default values
system-wide 84
deleing messages 115
deleting applications 81
deleting triggers 81
deployment
Cisco Unity 18
Cisco Unity Express 18
description command 69, 116, 154
differences
differences in voice applications 19
distribution lists restrictions 14
DNS server
resolving host name to IP address 166
DNS server, configuring 164
downloading license files 42
E
editor for scripts 13
EXEC mode, definition 31
expiration command 116
expiration date
configuring 84
expired messages 115
expiry timer 115
extension
group 110
external syslog server 170
F
factory-set system limits 15
Fast Ethernet ports 14
file
atrace.log 89
file size
messages.log 89
prompt 73
script 75
Flash memory 139
log and trace 88
flash memory 31
Flash memory module
wear 88
FTP
server 42
FTP configuration 139
FTP server 7
backup and restore 129
G
G.711 U-law 13
G711 ulaw 73
gateway address command 62
gateway port command 62
GDM 115
general delivery mailboxes 115
GMS
telephone numbers 67
GMS, recording a greeting 13
greeting
greeting command 116
greeting types 116
greetings
greetings restrictions 14
group
definition 110
mailbox 110
owner 110
groupname command
config mode 111
EXEC mode 111
groups
extension 110
H
hard disk
replacing restrictions 14
host name 62
host name configuration 162
hostname command 162
I
idletimeout 158
idletimeout command 159
implementation ID 127
initialization wizard 33
installer file 42
installing
integration
Cisco Unity Express and Cisco CME 19
interaction
Cisco Unity Express and Cisco CME 18
interface Service-Engine command 30
IP
communication link 29
default-gateway 145
unnumbered 145
ip address command 30
IP address, Cisco Unity Express module 12, 28
ip domain-name command 164
ip name-server command 164
IP network access 6
IP path for Cisco CME 10, 11, 26
ip unnumbered command 30
J
JTAPI route point 158
L
language
configuring 84
language restrictions 14
license
SKUs 6
license files 42
downloading 42
installling 43
Linux software 5
Linux system access 14
locale command 159
location spoken name, uploading and downloading 184, 193
log files
system 7
log trace command 88
loop, voice mail 85
lost data, troubleshooting 146
LRU
maximum capacity 199
M
mailbox
zerooutnumber 116
mailbox size
configuring 84
mailbox size command 116
mailboxes 115
expiration time 116
general delivery 115
greetings 116
group 110
limitations 115
message size 116
number supported 104
personal 115
storage size 115
storage stize 115
telephones supported 115
types 115
unlocking 121
ManagePrompts privilege 104
ManagePublicList privilege 104
maximum retries
auto attendant 69
auto attendant 69
maximum steps 152
maximum users
voice mail 64
maxsessions command 65, 69, 76, 154, 159
maxsteps command 152
maxsteps parameter 152
members of a group
definition 110
message
tutorial 116
message length
configuring 84
message size command 116
message storage
restrictions 14
messages
expired 115
messages.log, file size 89
modes, EXEC and configuration 31
modules restrictions 14
MWI lights
configuring 87
off extension 87
on extension 87
refresh 87
refreshing 122
troubleshooting 147
mwi refresh command 122
N
NDR 175
network module
restrictions 14
spare 6
network module card
processor 6
software 5
networked configurations 175
networking 17
no ccn application command 81
no parameter command 159
Non Deliver Record 175
NTP server
hostname 166
IP address 166
removing 168
NTP server, configuring 166
number of
number of concurrent administrators 13
number of concurrent users 13
numbering scheme, backup files 133
O
backup commands 129
OIR
restrictions 14
troubleshooting 145
online insertion and replacement
restrictons 14
operator extension
auto attendant 69
configuring 85
owner of a group 110
P
parameters
backup 131
capacity 84
expiration date 84
language 84
mailbox size 84
maxsteps 152
message length 84
recording time 84
system-wide
configuring 84
parameters command
voicemail 65
passwords
characters allowed 19, 105, 106, 108
personal mailboxes 115
pinging internal address 145
port, implementation ID 127
ports
Fast Ethernet 14
restrictions 14
privilege
administrative 104
broadcast 104
ManagePrompts 104
ManagePublicList 104
superuser 104
ViewPrivateList 104
prompt
file size 73
prompt, formation 162
provisioning
bulk 6
proxy server 62
R
rebooting network module 144
rebooting router 144
recording
AvT 73
recording a greeting 69
GMS 13
recording time
configuring 84
reload command 136
removing an NTP server 168
reports
backup 143
call history 143
CPU usage 143
mailbox 143
mailbox size 143
memory 143
message status 143
restore 143
system 7
system hardware 143
resolving host name to IP address 166
restore
active calls 136
FTP server 129
procedure 136
selective 14
restore history report 143
restore id command 136
restrictions
administrators 13
auto-provisioning with CNS/SNAP 14
backups 14
broadcast messaging 14
centralized message storage 14
CiscoWorks configmaker 15
date and time 13
distribution lists 14
greetings 14
language 14
Linux system access 14
managing with SNMP 14
modules 14
OIR 14
replacing hard disk 14
restores 14
selective backup 14
selective restore 14
users 13
router
call agent 18
router, Cisco CME 18
S
saving data, troubleshooting 146
script
file size 75
script command 154
script steps 152
scripts
creating 13
editor software 13
file size 13
selective backup restrictions 14
selective restore restrictionsbackup
selective 14
server
syslog 170
service-module, troubleshooting 145
session command 32
setting daylight savings time 145
severity level, system messages 170
show backup command 131
show backup history command 133, 136
show backup server command 136
show ccn applicable 65
show ccn application command 70, 81, 154
show ccn call application command 123
show ccn call route command 125
show ccn engine command 152
show ccn scripts command 65, 70, 154
show ccn subsystem sip command 62
show ccn trigger command 76, 79, 81, 159
show clock detail command 172
show group detail groupname command 111
show groups command 111
show hosts command 162
show interface ide 0 command 88
show ip route command 164
show ntp configuration command 166, 168
show ntp status command 166, 168
show user detail username command 105
show users command 105
show voicemail command 116
SIP proxy server 62
hostname 62
ports 62
SIP triggers 76
deleting 79
SNMP 14
installer 42
license 42
software image, installing 45, 54
software image, upgrading 50
spare network modules 6
speed of internal line 145
spoken name
confirmation 187
recording 187
remote user 188
vCard 195
Startup configuration 138
steps
configuring 152
maximum number 152
superuser privilege 104
synchronization of databases 12, 27
syslog server 170
system access using IP network 6
system limits
factory set 15
system log files 7
system messages
console display 170
severity 170
system parameters
configuring 152
system-wide
default values 84
system-wide parameters
configuring 84
T
Table
Table 4 Configuration Task Sequence 34
TCP port 62
telephone number
auto attendant 69
telephone numbers
auto attendant 69
GMS 67
voice mail 64
telephones supported for voice mail 115
telnet command 31
Telnet session 31
terminating a call 127
TFTP configuration 140
time zone
configuring 172
timeout 158
triggers
auto attendant 76
configuring multiple 158
timeout 158
voice mail 76
troubleshooting
access to GUI 144
copying log files 146
IP address 145
IP unnumbered 145
IP, default-gateway 145
log files 144
lost data 146
MWI lights 147
OIR 145
opening a session 145
pinging internal address 145
rebooting network module 144
rebooting router 144
saving data 146
service-module status 145
speed of terminal line 145
unknown caller 147
user password 144
user PIN 144
users and groups 144
voice mail 147
TUI
recording a greeting 73
TUI, recording a greeting 13
tutorial command 116
U
UDP port 62
uninterruptible power supply 10, 26
unknown caller
troubleshooting 147
unlocking a mailbox 121
upgrading
software image 50
usage
Flash memory 88
user IDs
characters allowed 19, 105, 106, 108
user password, troubleshooting 144
user PIN, troubleshooting 144
username command
config mode 105
EXEC mode 105
users
adding 104
modifying 104
number supported 104
V
vCard
spoken name 195
ViewPrivateList privilege 104
voice mail
configuring 64
conflicting extensions 85
networking 17
supported telephones 115
telephone numbers 64
telephones supported 115
troubleshooting 147
voice mail loop 85
voice mailbox unlock command 121
Voice Profile for Internet Mail protocol 175
voicemail
maximum users 64
voicemail capacity time command 85
voicemail default command 85
voicemail mailbox command 116
voicemail operator telephone command 85
voicemail recording time command 85
VPIM 175
W
wear
Flash memory 88
web admiinistrator 19
Z
zerooutnumber command 116