The following official courses help candidates to prepare for this exam.
Administering Advanced Cisco Contact Center Enterprise (CCEAA)
Overview
Advanced Administration and Reporting of Contact Center Enterprise (500-443 CCEAAR) is a 90-minute exam that tests a candidate's knowledge of Cisco Packaged Contact Center Enterprise (PCCE) architecture and components, advance scripting and data exchange, CUCM initiated call flows, advanced configuration, tools, and reporting.