Partner Architecture Specializations

Our specializations portfolio continues to evolve in response to shifts in the market, customer needs, and technology innovation. As part of this evolution, we’ve launched Solution Specializations.

Solution Specializations are lightweight, lower cost, offer more flexibility and they count toward Select, Premier and Gold level requirements. Visit the Solution Specializations page for the full list of specializations available as well as more details on the benefits and how to get specialized.

Specialize to help your customers better connect with their customers, partners, and suppliers. With this specialization, you show you are an expert in the collaboration architecture. This portfolio includes unified communications, conferencing, customer care, and collaboration endpoints.

The Collaboration Architecture Specialization satisfies a requirement for Premier and Gold levels.

You can also:

• Get bigger deals through a solution-based sales approach.
• Take part in incentives.
• Migrate your customers' installed base through trade-in programs and promotions.
• Promote your best-in-class capabilities and relationship with Cisco.
• Find and sell our tested, validated collaboration solutions at special price points.

Reach the highest level for Cisco collaboration solutions. Deliver voice and unified communications solutions to help your customers communicate quickly and effectively. Improve customer service and save time and money.

You can also:

• Boost your profits with unique incentives, rebates, and co-marketing funds.
• Become an expert in delivering end-to-end voice and unified communications solutions.
• Get early exposure to unified communications solution roadmaps.
• Use a distinct Master Partner logo to position your best-in-class skills.
• Access support resources.
• Find and sell our tested, validated collaboration solutions at special price points.

The Unified Contact Center Express Specialization is available to all Advanced Collaboration Architecture Specialized partners, providing more flexibility in terms of which collaboration solutions to invest in.

The Cisco Contact Center portfolio now includes three specializations: Unified Contact Center Express Specialization (small to mid-market); Unified Contact Center Enterprise Specialization (enterprise market); and Webex Contact Center Specialization (cloud).

With the Unified Contact Center Express Specialization, you can:

• Build and promote your brand as a trusted Cisco specialized partner, able to deliver Cisco Contact Center.
• Gain recognition on the Cisco Partner Locator.
• Differentiate your Contact Center Express capabilities from non-specialized partners.

To learn more, contact your partner account manager.

Provide intelligent call routing, network-to-desktop computer telephony integration, and contact management solutions to enterprise agents over an IP-based network.

To apply for this specialization you must be associated with an Advanced Unified Contact Center Enterprise Specialization partner from another business entity of the same parent company and within the same Cisco-defined theater. The Unified Contact Center Enterprise Specialization partner must be a separate business entity from their fully qualified Advanced Unified Contact Center Enterprise Specialization partner and from another country within the same theater.

With the Unified Contact Center Enterprise Specialization, you can:

• Market and sell UCCE solutions in countries within the theater that are outside of the country where the Advanced Unified Contact Center Enterprise Specialization qualification is held.
• Identify, qualify, train, enable, and promote country-based presales teams to build market share in that theater.
• Ensure high-level, end-to-end global project management for total customer engagement.
• Ensure excellence in customer satisfaction with the UCCE solution.

This specialization is by invitation only. To learn more, contact your partner account manager.

Provide intelligent call routing, network-to-desktop computer telephony integration, and contact management solutions to enterprise agents over an IP-based network.

If you have expertise in legacy TDM and PBX phone systems, IP-based telephony, and IP-based contact center solutions, then this program is for you. You must also hold an Advanced Collaboration Architecture Specialization.

With the Advanced Unified Contact Center Enterprise Specialization you can:

• Provide enhanced call control, platform management, and reporting services.
• Deliver a high-performance solution for enterprise-level contact centers.
• Offer world-class customer service.
• Increase customer satisfaction and overall business profitability.

This specialization is invitation-only. To learn more, contact your partner account manager.

The Webex Contact Center Specialization enables select partners to sell, implement and support the Cisco Webex Contact Center offer to mid-market customers.

The Webex Contact Center accelerates the Cisco Contact Center Flexible Deployment Strategy. Combined with Cisco's strong foundation with meetings and messaging and the acquisition of BroadSoft, the platform offers a complete collaboration portfolio with flexible deployment options (cloud, on premise, or hybrid) to meet customer needs.

With the Webex Contact Center Specialization, you can:

• Build and promote your brand as a trusted, Cisco specialized partner, able to deliver Cisco Contact Center.
• Build long-term, strategic relationships with your customers via a SaaS solution that encourages ongoing dialogue to ensure customers are leveraging solution features.
• Take advantage of VIP rebates as part of the Collaboration Annuity track.

This specialization is invitation-only. To learn more, contact your partner account manager.

Our specializations portfolio continues to evolve in response to shifts in the market, customer needs, and technology innovation. As part of this revolution, we’ve launched the SASE, XDR, Secure Networking and Secure Network Management Solution Specializations.

Solution Specializations are lightweight, lower cost, offer more flexibility and they count toward Select, Premier and Gold level requirements. Visit the Solution Specializations page for the full list of specializations available as well as more details on the benefits and how to get specialized.

Our specializations portfolio continues to evolve in response to shifts in the market, customer needs, and technology innovation. As part of this revolution, we’ve launched the SASE, XDR, Secure Networking and Secure Network Management Solution Specializations.

Solution Specializations are lightweight, lower cost, offer more flexibility and they count toward Select, Premier and Gold level requirements. Visit the Solution Specializations page for the full list of specializations available as well as more details on the benefits and how to get specialized.

Our specializations portfolio continues to evolve in response to shifts in the market, customer needs, and technology innovation. As part of this revolution, we’ve launched the SASE, XDR, Secure Networking and Secure Network Management Solution Specializations.

Solution Specializations are lightweight, lower cost, offer more flexibility and they count toward Select, Premier and Gold level requirements. Visit the Solution Specializations page for the full list of specializations available as well as more details on the benefits and how to get specialized.

Today's internet infrastructures are being attacked multiple times a day, every day. To get ahead of these attacks and prevent them from happening, customers need to be able to quickly detect threats such as malware and phishing before it reaches their network and endpoints. To do this, they need to build an intelligent network to be proactive and block these malicious attacks.

Our Managed Security Service Providers (MSSP) can now get access to a cloud security service that gives customers a first line of defense. Our Cisco Umbrella service protects end users on-network and off-network by blocking malware, phishing, and command and control callbacks. With this service, customers can stop threats before they ever reach an organization's network or endpoints.

To sell this service, you'll need to:

• Be a specialized Cisco partner.
• Have two system engineers complete the Cisco Umbrella MSSP training and Level 2 COLT exams.
• Provide frontline support.
• Preferably have an operational SOC and an API developer or team.

Our specializations portfolio continues to evolve in response to shifts in the market, customer needs, and technology innovation. As part of this revolution, we’ve launched the Internet Infrastructure for Enterprises and Internet Infrastructure for Providers specializations.

Solution Specializations are lightweight, lower cost, offer more flexibility and they count toward Select, Premier and Gold level requirements. Visit the Solution Specializations page for the full list of specializations available as well as more details on the benefits and how to get specialized.

Our specializations portfolio continues to evolve in response to shifts in the market, customer needs, and technology innovation. As part of this revolution, we’ve launched the Internet Infrastructure for Enterprises and Internet Infrastructure for Providers specializations.

Solution Specializations are lightweight, lower cost, offer more flexibility and they count toward Select, Premier and Gold level requirements. Visit the Solution Specializations page for the full list of specializations available as well as more details on the benefits and how to get specialized.