Cisco Webex Experience Management (formerly CloudCherry)
Take customer experience to new heights
Improve employee and customer experiences and gain greater insight across your customer journeys across all touchpoints.
Contact Cisco
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Call Sales:
- 1-800-121-3117
- 9:00am-6:00pm
Customer success stories
See first-hand how Puma increased overall Net Promoter Score by 20%.
Bob Mills Furniture increases NPS
Bob Mills Furniture increased its Net Promoter Score (NPS) by 10 points in just six months with Webex Experience Management.
Growing member relationships
Clearview Federal Credit Union achieved a 6.6% growth in Average Member Relationship.
Achieve customer experience success
Your Voice of the Customer (VoC) program needs structure and follow-through to be effective in driving customer experience improvements. Learn how to achieve CX success from industry experts at Forrester.
Features
Predictive analytics
Make informed decisions on how to improve employee and customer experiences that will create positive business outcomes.
Seamless integrations
Understand the full customer journey by breaking down data silos from your business applications and bringing all the data about your customers into meaningful human stories.
Integrated with contact center
Empower your contact center agents with full visibility of customer feedback, metrics, and previous customer journey experiences.
Financial analysis
Get access to boardroom-ready, one-page financial analysis to obtain executive buy-in and budget approval for customer experience initiatives.
Journey path analysis
Untangle the attributes that impact customer experience and financial metrics to get superior results.
Theme analysis
Advanced text analytics using artificial intelligence (AI) and machine learning (ML) provides up to 95 percent accuracy of both theme and sentiment of the customer's unstructured data.
Ticketing
Close the loop with your customer, with real-time alerts to notify frontline employees and keep stakeholders at all levels in the loop.
Webex Experience Management University
Learn about Webex Experience Management, understand product features and benefits, and see best practices for making the most out of Cisco's first customer experience management (CEM) solution.
For partners
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View partner enablement activities for Webex Contact Center.