Ce document fournit des codes d'erreur de périphérique générés pour la passerelle d'accès aux périphériques (PG) Cisco CallManager. Vous pouvez utiliser ces messages d'erreur pour résoudre des problèmes dans un environnement IPCC (Internet Protocol Contact Center). L'utilitaire de ligne de commande check vous permet d'afficher tous les codes d'erreur connus de Cisco CallManager PG. Cet utilitaire fait partie de CallManager PG dans Cisco Intelligent Contact Management (ICM) Version 4.6.1 et ultérieure. L'outil capture en détail les messages de suivi de premier, deuxième et troisième niveaux et indique lequel de ces processus génère l'erreur :
PIM (Peripheral Interface Manager)
Passerelle JTAPI (Java Telephony Application Programming Interface)
Cisco CallManager
Un message d'erreur de périphérique de symbole signale sur le téléphone logiciel. Une brève description s'affiche avec le message d'erreur et indique le processus qui a généré l'erreur et l'événement qui s'est produit. Ce tableau présente des exemples :
Erreur | Indique . . . |
---|---|
PEER_TELDRIVE | La couche pilote de téléphonie a généré l'erreur. |
PEER_JTCLIENT | Le client JTAPI a généré l'erreur. |
JTAPPLAY_HOMOLOGUE | La couche application JTAPI a généré l'erreur. |
PEER_GW_E | La passerelle JTAPI a généré l'erreur. |
CM_HOMOLOGUE | Cisco CallManager a généré l'erreur. |
Cisco vous recommande de prendre connaissance des rubriques suivantes :
Dépannage et prise en charge de Cisco ICM PG
Les informations contenues dans ce document sont basées sur les versions de matériel et de logiciel suivantes :
Cisco ICM versions 4.6.2 et ultérieures
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Pour plus d'informations sur les conventions utilisées dans ce document, reportez-vous à Conventions relatives aux conseils techniques Cisco.
Remarque : certaines de ces valeurs sont affichées sur deux lignes en raison des limites d'espace.
-1 PAIR_INCONNU
1st Level Text = 'Unknown Peripheral Error' 2nd Level Text = 'The Peripheral error specified does not exist' 3rd Level Text = ''
-1 PAIR_INCONNU
1st Level Text = 'Unknown Peripheral Error' 2nd Level Text = 'The Peripheral error specified does not exist' 3rd Level Text = ''
10001 PEER_TELDRIVE_LOCKTPSERVICES
1st Level Text = 'A logic error occurred prior to Locking TP Services' 2nd Level Text = 'The TP Services cannot be locked by the thread since it is already locked. This is a serious logic condition and should be reported/resolved' 3rd Level Text = ''
10002 PEER_TELDRIVE_LOCKINSTANCE
1st Level Text = 'A logic error occurred prior to Locking the Client Instance' 2nd Level Text = 'The Client Instance cannot be locked by the thread since it is already locked. This is a serious logic condition and should be reported/resolved' 3rd Level Text = ''
10003 PEER_TELDRIVE_LOCKTELDRIVELAYER
1st Level Text = 'A logic error occurred prior to Locking the Telephony Driver Layer' 2nd Level Text = 'The Telephony Driver Layer cannot be locked by the thread since it is already locked. This is a serious logic condition and should be reported/resolved' 3rd Level Text = ''
10004 PEER_TELDRIVE_NOINSTRUMENTFOREXTENSION
1st Level Text = 'The extension number specified is not associated with any known instrument' 2nd Level Text = 'An instrument with the number specified cannot be found for any instrument. Perhaps an invalid extension was specified.' 3rd Level Text = ''
10101 PEER_TELDRIVE_AGENTALREADYLOGGEDOUT
1st Level Text = 'The agent is already LOGGED out' 2nd Level Text = 'An attempt was made to logout an agent who is already logged out. This attempt failed' 3rd Level Text = ''
10102 PEER_TELDRIVE_AGENTALREADYSIGNEDON
1st Level Text = 'The agent is already LOGGED ON' 2nd Level Text = 'An attempt was made to login an agent that is already logged in. This attempt failed' 3rd Level Text = ''
10103 PEER_TELDRIVE_AGENTAVAILORWORK
1st Level Text = 'The requested function cannot be performed since the agent is AVAILABLE or in a CALL WORK State' 2nd Level Text = 'This can occur when an agent tries to make a call from an AVAILABLE, or WORK state' 3rd Level Text = ''
10104 PEER_TELDRIVE_AGENTCANTGOUNVAILABLE
1st Level Text = 'The Agent cannot go UNAVAILABLE due to possible calls' 2nd Level Text = 'When this error occurs, the ROUTER did not approve the agent going unavailable. Typically retrying this will make it succeed.' 3rd Level Text = ''
10105 PEER_TELDRIVE_AGENTNOTINATEAM
1st Level Text = 'Agent is not a TEAM member - cannot make supervisor call' 2nd Level Text = 'The agent is trying to make a supervisor assist call but is not a member of a team.' 3rd Level Text = ''
10106 PEER_TELDRIVE_AGENTRESERVED
1st Level Text = 'Agent is RESERVED - cannot make call' 2nd Level Text = 'This error occurs when the agent is trying to make a call or consult call but is currently RESERVED for an incoming call' 3rd Level Text = ''
10107 PEER_TELDRIVE_AGENTEAMNOTFOUND
1st Level Text = 'Internal Logic Error - Agent Team not found' 2nd Level Text = 'The agent team specified in the agent object cannot be found. This indicates an internal error that should be reported and resolved.' 3rd Level Text = ''
10108 PEER_TELDRIVE_BADSTATETRANSITION
1st Level Text = 'The state transition is invalid from the current state' 2nd Level Text = 'The routine ValidateAgentPrevalentStateTransition determined that the desired transition was illegal from the current state' 3rd Level Text = ''
10109 PEER_TELDRIVE_CALLTYPENOTVALIDFORDIALPLAN
1st Level Text = 'The agent is attempting to make a call that is not valid for their defined call plan' 2nd Level Text = 'The call type that the call was classified into is not allowed for the dialed Number Plan used' 3rd Level Text = ''
10110 PEER_TELDRIVE_CANNOTENTERWRAPWITHNOCAL
1st Level Text = 'Cannot enter Wrapup Mode - No Call' 2nd Level Text = 'Transitioning to work mode cannot be done without an active call' 3rd Level Text = ''
10111 PEER_TELDRIVE_CANTGOREADYFROMCURRENTSTATE
1st Level Text = 'Cannot transition to READY from current state' 2nd Level Text = 'Based upon transition rules, the agent cannot go READY. Examples: You can't go READY from TALKING' 3rd Level Text = ''
10112 PEER_TELDRIVE_CANTLOGOUTFROMCURRENTSTATE
1st Level Text = 'The agent cannot log out from the current state' 2nd Level Text = 'The agent needs to be NOT READY in order to log out' 3rd Level Text = ''
10113 PEER_TELDRIVE_CLIENTCONFIGUREFAILED
1st Level Text = 'ClientInstance Configuration Failed - Login Failed' 2nd Level Text = 'Within CSTASetAgentState, ConfigureClientInstance failed. This caused the Login to fail' 3rd Level Text = ''
10114 PEER_TELDRIVE_CLIENTFAILURECALLBACK
1st Level Text = 'No client was found associated with a response' 2nd Level Text = 'This can happen when a CTI Client disconnects prior to a requested operation completing.' 3rd Level Text = ''
10115 PEER_TELDRIVE_CREATEINSTANCEFAILED
1st Level Text = 'CreateNewClientInstance Failed - Login Failed' 2nd Level Text = 'Within CSTASetAgentState, CreateNewCLientInstance failed. This caused the Login to fail. This could indicate an internal error condition' 3rd Level Text = ''
10116 PEER_TELDRIVE_DEVICEINUSE
1st Level Text = 'Device is already in use by another agent' 2nd Level Text = 'This happened due to an agent logging into a device that already has an agent logged in' 3rd Level Text = ''
10117 PEER_TELDRIVE_ILLEGALDIALSTRING
1st Level Text = 'Invalid DTMF Dial string.' 2nd Level Text = 'The dial string specified in the request contains invalid DTMF characters. This is due to failing the default validation, or the specific validation defined in the Device Target config' 3rd Level Text = ''
10118 PEER_TELDRIVE_INSTRUMENTNOTONPERIPHERAL
1st Level Text = 'Instrument is not on THIS peripheral' 2nd Level Text = 'An attempt was made to log in an agent to an instrument that is not on this peripheral.' 3rd Level Text = ''
10119 PEER_TELDRIVE_INVALIDLOGINDEVICEIPADDRESS
1st Level Text = 'The IP Address specified in the Device Target does not match this agent.' 2nd Level Text = 'The IP Address specified in the Device Target did not match the IP address of the agent requesting agent' 3rd Level Text = ''
10120 PEER_TELDRIVE_INVALIDPASSWORD
1st Level Text = 'Invalid Agent Password Specified' 2nd Level Text = '' 3rd Level Text = ''
10121 PEER_TELDRIVE_LOGOUTPENDING
1st Level Text = 'A logout is pending - cannot change state' 2nd Level Text = 'The agent state cannot be changed because a logout is pending for the agent' 3rd Level Text = ''
10122 PEER_TELDRIVE_LOGOUTREASONREQUIRED
1st Level Text = 'A reason code is required to log out' 2nd Level Text = 'Due to agent desk settings a reason code is required in order to log out.' 3rd Level Text = ''
10123 PEER_TELDRIVE_NOAGENTFORSKILLTARGET
1st Level Text = 'An agent could not be found for the Skill target referenced. Possible Internal Error' 2nd Level Text = 'An agent with the skill target specified in either the device target, or in the private data of a QueryDevice Agent state message cannot be found. This could indicate a logic error' 3rd Level Text = ''
10124 PARAMÈTRES DE NOEUDS PEER_TELDRIVE
1st Level Text = 'The agent has no desk settings - Configuration Error' 2nd Level Text = 'The agent's desk setting ID is not set, indicating that the agent has no desk settings configured.' 3rd Level Text = ''
10125 PEER_TELDRIVE_NODEVICETARGETFORNETTARGETID
1st Level Text = 'The device target specified does not exists. Internal or configuration error' 2nd Level Text = 'A device target with the network target ID specified cannot be found. This could indicate either an internal error or a configuration error' 3rd Level Text = ''
10126 PEER_TELDRIVE_NODIALEDNUMBERFORID_AT
1st Level Text = 'No dialed number for the dialed number ID specified in the Dialed Number Plan' 2nd Level Text = 'The number does not correlate to any known dialed number. This indicates either a configuration or internal error' 3rd Level Text = ''
10127 PEER_TELDRIVE_NODIALEDNUMBERFORID_DNP
1st Level Text = 'No dialed number for the dialed number ID specified in the Dialed Number Plan' 2nd Level Text = 'The number specified does not correlate to any known dialed number. This indicates either a configuration or internal error' 3rd Level Text = ''
10128 PEER_TELDRIVE_NOSKILLGROUPS
1st Level Text = 'CONFIG Error - Cannot Log in - No Skill groups defined for agent' 2nd Level Text = 'The agent attempting a login attempt is not associated with any skill groups. At least one skill group must be defined for the agent' 3rd Level Text = ''
10129 PEER_TELDRIVE_NOTAGENTSDEVICE
1st Level Text = 'Cannot log in - Device is in use by another agent' 2nd Level Text = 'The agent is attempting to log into a device that another agent is already logged into' 3rd Level Text = ''
10130 PEER_TELDRIVE_REASONCODEREQUIREDFORLOGOUT
1st Level Text = 'A reason code is required to log out' 2nd Level Text = 'The agent is configured to require a logout reason and none was specified.' 3rd Level Text = ''
10131 PEER_TELDRIVE_REASONCODEREQUIREDFORNOTREADY
1st Level Text = 'A reason code is required to go NOT READY' 2nd Level Text = 'The agent is configured to require a reason code to go NOT READY and none was specified' 3rd Level Text = ''
10132 PEER_TELDRIVE_UKNOWNDEVICE
1st Level Text = 'Unknown Instrument or Extension number specified' 2nd Level Text = 'The device specified in the third party or Route select request is not associated with any client' 3rd Level Text = ''
10133 PEER_TELDRIVE_UNAVAILABLEREQUESTPENDING
1st Level Text = 'State change failed - Pending Unavailable request' 2nd Level Text = 'The requested state change failed because a state change to unavailable is pending.' 3rd Level Text = ''
10134 PEER_TELDRIVE_UNKNOWNACTIVEDEVICE
1st Level Text = 'Unknown ACTIVE device specified' 2nd Level Text = 'The active device specified in the request is not associated with any client. The connection ID is invalid' 3rd Level Text = ''
10135 PEER_TELDRIVE_UNKNOWNAGENTID
1st Level Text = 'Unknown agent id specified' 2nd Level Text = 'The agent id specified on the LOGIN or Associate data request is not a known agent' 3rd Level Text = ''
10136 PEER_TELDRIVE_UNKNOWNCALLINGDEVICE
1st Level Text = 'Unknown Calling Device' 2nd Level Text = 'The calling device specified in the MakeCall or MakePredictiveCall function is unknown' 3rd Level Text = ''
10138 PEER_TELDRIVE_UNKNOWNHELDDEVICE
1st Level Text = 'Unknown HELD device' 2nd Level Text = 'The HELD device specified in the RetrieveCall function is unknown' 3rd Level Text = ''
10139 PEER_TELDRIVE_UNKNOWNINSTANCE
1st Level Text = 'No client could be found for the request' 2nd Level Text = 'A client for the Set State or ClearConnection request could not be found by any of multiple methods.' 3rd Level Text = ''
10140 PEER_TELDRIVE_UNKNOWNSUPERVISORDEVICE
1st Level Text = 'Unknown supervisor device' 2nd Level Text = 'The device specified in the SupervisorCall request is not valid' 3rd Level Text = ''
10141 PEER_TELDRIVE_WRAPUPDATA_REQUIRED
1st Level Text = 'Wrapup Data is required (first)' 2nd Level Text = 'The attempted transition to READY or NOT READY cannot be completed until wrapup data is entered' 3rd Level Text = ''
10142 PEER_TELDRIVE_WRAPUPNOTALLOWED
1st Level Text = 'Wrap up not allowed' 2nd Level Text = 'Wrapup is not allowed due to agent desk settings' 3rd Level Text = ''
11001 PEER_JTCLIENT_NOJTAPIAPPPROTO
1st Level Text = 'No JTAPI Application Protocol is defined for the Peripheral' 2nd Level Text = 'No JTAPI Application Protocol layer could be found for the peripheral' 3rd Level Text = ''
11002 PEER_JTCLIENT_ERRORSENDINGTOGW
1st Level Text = 'An error occurred sending the request to the Gateway application protocol' 2nd Level Text = 'This could be an indication of a serious error and should be investigated' 3rd Level Text = ''
11003 PEER_JTCLIENT_UNKNOWNCALLID
1st Level Text = 'Unknown Call ID' 2nd Level Text = 'The call ID specified in the request is unknown' 3rd Level Text = ''
11004 PEER_JTCLIENT_NODEVICETARGETFORNETTARGETID
1st Level Text = 'Internal Error - No Device Target found for Network Target ID' 2nd Level Text = 'This is a potential internal error on an operation, an attempt to lookup a device target by it's network target ID failed.' 3rd Level Text = ''
11005 PEER_JTCLIENT_NOAGENTFORSKILLTARGETID
1st Level Text = 'Internal Error - Agent not found for Skill Target ID' 2nd Level Text = 'This is a potential internal error on an operation, an attempt to lookup an agent by a skill target ID failed.' 3rd Level Text = ''
11006 PEER_JTCLIENT_UNKNOWNINSTRUMENT
1st Level Text = 'Unknown Instrument' 2nd Level Text = 'The Instrument specified in a request was not found' 3rd Level Text = ''
12001 PEER_JTAPPLAY_ERRORSENDINGTOGW
1st Level Text = 'Internal Error - Error on ProcmonSendMsg' 2nd Level Text = 'An error occurred sending the message to the gateway' 3rd Level Text = ''
12002 PEER_JTAPPLAY_REQUESTNOTFOUND
1st Level Text = ' Request Not found - No client' 2nd Level Text = 'A response was received for a client handle that is no longer there. Possibly the client disconnected/logged out' 3rd Level Text = ''
12003 PEER_JTAPPLAY_NOINVOCATIONDATA
1st Level Text = 'Internal Error - No invocation data' 2nd Level Text = 'A response for a tracked request was received however, no invocation data for that request exists' 3rd Level Text = ''
13000 PEER_GW_E_NO_ERROR
1st Level Text = 'JTAPI Gateway - No error' 2nd Level Text = '' 3rd Level Text = ''
13001 PEER_GW_E_INVALID_VERSION
1st Level Text = 'JTAPI Gateway - Incorrect CallManager version - BRAVO required during protocol negotiation with the CallManager, the CallManager version was detected and is not BRAVO' 2nd Level Text = '' 3rd Level Text = ''
13002 PEER_GW_E_SESSION_ALREADY_ACTIVE
1st Level Text = 'JTAPI Gateway - CM Session already active' 2nd Level Text = '' 3rd Level Text = ''
13003 PEER_GW_E_VRU_OFFLINE
1st Level Text = 'JTAPI Gateway - Undescribed error' 2nd Level Text = '' 3rd Level Text = ''
13004 PEER_GW_E_SESSION_NOT_ACTIVE
1st Level Text = 'JTAPI Gateway - Undescribed error' 2nd Level Text = '' 3rd Level Text = ''
13005 PEER_GW_E_INVALID_DIALED_NUMBER
1st Level Text = 'JTAPI Gateway - CM - Invalid Dialed Number' 2nd Level Text = '' 3rd Level Text = ''
13006 PEER_GW_E_EVENTS_NOT_SUPPORTED
1st Level Text = 'JTAPI Gateway - Events not supported' 2nd Level Text = '' 3rd Level Text = ''
13008 PEER_GW_E_ROUTING_NOT_SUPPORTED
1st Level Text = 'JTAPI Gateway - Routing not supported' 2nd Level Text = '' 3rd Level Text = ''
13009 PEER_GW_E_TIME_SYNCH_NOT_SUPPORTED
1st Level Text = 'JTAPI Gateway - Time Sync Not supported' 2nd Level Text = '' 3rd Level Text = ''
13010 PEER_GW_E_TIMEOUT
1st Level Text = 'JTAPI Gateway - Time-out Error' 2nd Level Text = '' 3rd Level Text = ''
13011 PEER_GW_E_PG_OFFLINE
1st Level Text = 'JTAPI Gateway - PG is off-line' 2nd Level Text = '' 3rd Level Text = ''
13012 PEER_GW_E_REQUEST_REFUSED
1st Level Text = 'JTAPI Gateway - Request Refused' 2nd Level Text = '' 3rd Level Text = ''
13013 PEER_GW_E_ROUTING_NOT_AVAILABLE
1st Level Text = 'JTAPI Gateway - Routing Not Available' 2nd Level Text = '' 3rd Level Text = ''
13014 PEER_GW_E_ROUTE_NOT_ACCEPTED
1st Level Text = 'JTAPI Gateway - Route Not accepted' 2nd Level Text = '' 3rd Level Text = ''
13015 PEER_GW_E_UNSPECIFIED_FAILURE
1st Level Text = 'JTAPI Gateway - Unspecified Failure' 2nd Level Text = '' 3rd Level Text = ''
13016 PEER_GW_E_INVALID_INVOKEID
1st Level Text = 'JTAPI Gateway - Invalid Invoke ID' 2nd Level Text = '' 3rd Level Text = ''
13017 PEER_GW_E_SERVICE_CTRL_NOT_SUPPORTED
1st Level Text = 'JTAPI Gateway - Service Control Not Supported' 2nd Level Text = '' 3rd Level Text = ''
13018 PEER_GW_E_NO_SCRIPT
1st Level Text = 'JTAPI Gateway - No Script' 2nd Level Text = '' 3rd Level Text = ''
13019 PEER_GW_E_CALL_VARIABLE1
1st Level Text = 'JTAPI Gateway - Error Call Variable 1' 2nd Level Text = '' 3rd Level Text = ''
13020 PEER_GW_E_CALL_VARIABLE2
1st Level Text = 'JTAPI Gateway - Error Call Variable 2' 2nd Level Text = '' 3rd Level Text = ''
13021 PEER_GW_E_CALL_VARIABLE3
1st Level Text = 'JTAPI Gateway - Error Call Variable 3' 2nd Level Text = '' 3rd Level Text = ''
13022 PEER_GW_E_CALL_VARIABLE4
1st Level Text = 'JTAPI Gateway - Error Call Variable 4' 2nd Level Text = '' 3rd Level Text = ''
13023 PEER_GW_E_CALL_VARIABLE5
1st Level Text = 'JTAPI Gateway - Error Call Variable 5' 2nd Level Text = '' 3rd Level Text = ''
13024 PEER_GW_E_CALL_VARIABLE6
1st Level Text = 'JTAPI Gateway - Error Call Variable 6' 2nd Level Text = '' 3rd Level Text = ''
13025 PEER_GW_E_CALL_VARIABLE7
1st Level Text = 'JTAPI Gateway - Error Call Variable 7' 2nd Level Text = '' 3rd Level Text = ''
13026 PEER_GW_E_CALL_VARIABLE8
1st Level Text = 'JTAPI Gateway - Error Call Variable 8' 2nd Level Text = '' 3rd Level Text = ''
13027 PEER_GW_E_CALL_VARIABLE9
1st Level Text = 'JTAPI Gateway - Error Call Variable 9' 2nd Level Text = '' 3rd Level Text = ''
13028 PEER_GW_E_CALL_VARIABLE10
1st Level Text = 'JTAPI Gateway - Error Call Variable 10' 2nd Level Text = '' 3rd Level Text = ''
13029 PEER_GW_E_INVALID_SCRIPT
1st Level Text = 'JTAPI Gateway - Error Invalid Script' 2nd Level Text = '' 3rd Level Text = ''
13030 PEER_GW_E_INVALID_CALLID
1st Level Text = 'JTAPI Gateway - Error Invalid Call ID' 2nd Level Text = '' 3rd Level Text = ''
13032 PEER_GW_E_INVALID_MESSAGE
1st Level Text = 'JTAPI Gateway - Error Invalid Message' 2nd Level Text = '' 3rd Level Text = ''
13034 PEER_GW_E_OPERATION_CANCELED
1st Level Text = 'JTAPI Gateway - Operation Cancelled' 2nd Level Text = '' 3rd Level Text = ''
13035 PEER_GW_E_OPERATION_NOT_CANCELED
1st Level Text = 'JTAPI Gateway - Operation Not Cancelled' 2nd Level Text = '' 3rd Level Text = ''
13036 PEER_GW_E_JTAPIOBJ_PERFORMANSWERCALL_NO_TERMINAL_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on ANSWER operation' 2nd Level Text = 'The routine performAnswerCall in class JTapiObj got a null connection from a call to 'findTerminalConnection' 3rd Level Text = ''
13037 PEER_GW_E_JTAPIOBJ_PERFORMHOLDCALL_NO_TERMINAL_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on HOLD operation' 2nd Level Text = 'The routine performHoldCall in class JTapiObj got a null connection from a call to 'findTerminalConnection' 3rd Level Text = ''
13038 PEER_GW_E_JTAPIOBJ_PERFORMREDIRECTCALL_INVALID_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on REDIRECT operation - Invalid Connection' 2nd Level Text = 'The routine performRedirectCall in class JTapiObj got a null connection from a call to 'findConnection' 3rd Level Text = ''
13039 PEER_GW_E_JTAPIOBJ_PERFORMRETRIEVECALL_NO_TERMINAL_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on RETRIEVE operation' 2nd Level Text = 'The routine performRetrieveCall in class JTapiObj got a null connection from a call to 'findTerminalConnection' 3rd Level Text = ''
13040 PEER_GW_E_THREADANSWEREXCEPTION_RÉPONSE_APPEL
1st Level Text = 'JTAPI Gateway - Error on ANSWER operation - Exception' 2nd Level Text = 'The routine run in object ThreadAnswerCall got an exception (Not of type CiscoJTapiException) on a call to 'answer' 3rd Level Text = ''
13041 PEER_GW_E_THREADCLEARCALL_CALL_NOT_CONTROLLED
1st Level Text = 'JTAPI Gateway - Error on CLEAR CALL operation - Uncontrolled Call' 2nd Level Text = 'The call specified is not a controlled call' 3rd Level Text = ''
13042 PEER_GW_E_THREADCLEARCALL_DROP_EXCEPTION
1st Level Text = 'JTAPI Gateway - Error on CLEAR CALL operation - Exception' 2nd Level Text = 'The routine run in object ThreadClearCall got an exception (Not of type CiscoJTapiException) on a call to 'drop'' 3rd Level Text = ''
13043 PEER_GW_E_THREADCLEARCALL_UNKNOWN_CALLID
1st Level Text = 'JTAPI Gateway - Error on CLEAR CALL operation - Unknown Call ID' 2nd Level Text = '' 3rd Level Text = ''
13044 PEER_GW_E_THREADCLEARCONNECTION_UNKNOWN_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on CLEARCONNECTION operation - Unknown connection ID' 2nd Level Text = '' 3rd Level Text = ''
13045 PEER_GW_E_THREADCONFERENCECALL_ACTIVE_CONN_NOT_TALKING
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation - ACTIVE connection not in proper state' 2nd Level Text = 'The connection specified in the active connection is not in the TALKING state' 3rd Level Text = ''
13046 PEER_GW_E_THREADCONFERENCECALL_BAD_ACTIVE_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation - ACTIVE connection not found' 2nd Level Text = '' 3rd Level Text = ''
13047 PEER_GW_E_THREADCONFERENCECALL_BAD_HELD_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation - HELD connection not found' 2nd Level Text = '' 3rd Level Text = ''
13048 PEER_GW_E_THREADCONFERENCECALL_CREATECALL_NULL_CALL
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got a null call returned from 'createcall'.' 3rd Level Text = ''
13049 PEER_GW_E_THREADCONFERENCECALL_EXCEPTION_ADDPARTY
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'addparty'' 3rd Level Text = ''
13050 PEER_GW_E_THREADCONFERENCECALL_EXCEPTION_CONFERENCE_NEW
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'conference' for the NEW call' 3rd Level Text = ''
13051 PEER_GW_E_THREADCONFERENCECALL_EXCEPTION_CONFERENCE_HELD
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'conference' for the HELD call' 3rd Level Text = ''
13052 PEER_GW_E_THREADCONFERENCECALL_EXCEPTION_CONSULT
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'consult'' 3rd Level Text = ''
13053 PEER_GW_E_THREADCONFERENCECALL_EXCEPTION_CREATECALL
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'consult'' 3rd Level Text = ''
13054 PEER_GW_E_THREADCONFERENCECALL_EXCEPTION_SETCONFERENCEENABLE
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'setconferenceenable'' 3rd Level Text = ''
13055 PEER_GW_E_THREADCONFERENCECALL_EXCEPTION_SETTRANSFERCONTROLLER
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'settransfercontroller'' 3rd Level Text = ''
13056 PEER_GW_E_THREADCONFERENCECALL_HELD_CONN_NOT_HELD
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation - HELD connection not HELD' 2nd Level Text = 'The connection passed for the held connection is not in the HELD state' 3rd Level Text = ''
13057 PEER_GW_E_THREADCONFERENCECALL_NULL_DIALED_NUMBER
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation - Invalid Dialed Number' 2nd Level Text = 'A NULL dialed number was specified for the consultation number' 3rd Level Text = ''
13058 PEER_GW_E_THREADCONSULTATIONCALL_CREATECALL_NULL_CALL
1st Level Text = 'JTAPI Gateway - Operation error on CONSULT operation' 2nd Level Text = 'The routine run in object ThreadConsultationCall got a null call returned from 'createcall'.' 3rd Level Text = ''
13059 PEER_GW_E_THREADCONSULTATIONCALL_EXCEPTION_CONSULT
1st Level Text = 'JTAPI Gateway - Error on CONSULT operation' 2nd Level Text = 'The routine run in object ThreadConsultationCall got an exception on a call to 'settransfercontroller'' 3rd Level Text = ''
13060 PEER_GW_E_THREADCONSULTATIONCALL_EXCEPTION_CREATECALL
1st Level Text = 'JTAPI Gateway - Error on CONSULT operation' 2nd Level Text = 'The routine run in object ThreadConsultationCall got an exception on a call to 'createCall'' 3rd Level Text = ''
13061 PEER_GW_E_THREADCONSULTATIONCALL_EXCEPTION_SETCONFERENCEENABLE
1st Level Text = 'JTAPI Gateway - Error on CONSULT operation' 2nd Level Text = 'The routine run in object ThreadConsultationCall got an exception on a call to 'setConferenceEnable'' 3rd Level Text = ''
13062 PEER_GW_E_THREADCONSULTATIONCALL_INVALID_CONSULT_TYPE
1st Level Text = 'JTAPI Gateway - Error on CONSULT operation - Invalid Consult type ' 2nd Level Text = 'The type specified is not TRANSFER or CONFERENCE' 3rd Level Text = ''
13063 PEER_GW_E_THREADCONSULTATIONCALL_NO_ACTIVE_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on CONSULT operation - No Active Connection' 2nd Level Text = 'The ACTIVE connection specified in the request does not exist' 3rd Level Text = ''
13064 PEER_GW_E_THREADESCAPESERVICE_CREATECALL_NULL_CALL1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation ' 2nd Level Text = 'Got a NULL call returned from 'createCall'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13065 PEER_GW_E_THREADESCAPESERVICE_CREATECALL_NULL_CALL2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got a NULL call returned from 'createCall'(method 'CreateConsultCall' in class ThreadEscapeService )' 3rd Level Text = ''
13066 PEER_GW_E_THREADESCAPESERVICE_CREATECALL_NULL_CALL3
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got a NULL call returned from 'createCall'(method 'CreateBlindConferenceCall' in class ThreadEscapeService )' 3rd Level Text = ''
13067 PEER_GW_E_THREADESCAPESERVICE_EXCEPTION_CONFERENCE
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'conference'(method 'CreateBlindConferenceCall' in class ThreadEscapeService )' 3rd Level Text = ''
13068 PEER_GW_E_THREADESCAPESERVICE_EXCEPTION_CONNECT
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'connect'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13069 PEER_GW_E_THREADESCAPESERVICE_EXCEPTION_CONSULT1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'consult'(method 'CreateConsultCall' in class ThreadEscapeService )' 3rd Level Text = ''
13070 PEER_GW_E_THREADESCAPESERVICE_EXCEPTION_CONSULT2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'consult'(method 'CreateBlindConferenceCall' in class ThreadEscapeService )' 3rd Level Text = ''
13071 PEER_GW_E_THREADESCAPESERVICE_EXCEPTION_CREATECALL1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'createCall'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13072 PEER_GW_E_THREADESCAPESERVICE_EXCEPTION_CREATECALL2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'createCall'(method 'CreateConsultCall' in class ThreadEscapeService )' 3rd Level Text = ''
13073 PEER_GW_E_THREADESCAPESERVICE_EXCEPTION_CREATECALL3
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'createCall'(method 'CreateBlindConferenceCall' in class ThreadEscapeService )' 3rd Level Text = ''
13074 PEER_GW_E_THREADESCAPESERVICE_EXCEPTION_GETADDRESS
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'getAddress'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13075 PEER_GW_E_THREADESCAPESERVICE_EXCEPTION_GETTERMINALS
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'getTerminals'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13076 PEER_GW_E_THREADESCAPESERVICE_EXCEPTION_SETCONFERENCEENABLE1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'setConferenceEnable'(method 'CreateConsultCall' in class ThreadEscapeService )' 3rd Level Text = ''
13077 PEER_GW_E_THREADESCAPESERVICE_EXCEPTION_SETCONFERENCEENABLE2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'setConferenceEnable'(method 'CreateBlindConference' in class ThreadEscapeService )' 3rd Level Text = ''
13078 PEER_GW_E_THREADESCAPESERVICE_INVALID_EMERGENCY_ALERT_TYPE
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation - Invalid Alert Type' 2nd Level Text = 'The Alert type specified was not CONSULT or BLIND_CONFERENCE' 3rd Level Text = ''
13079 PEER_GW_E_THREADESCAPESERVICE_INVALID_SUPERVISOR_ASSIST_TYPE
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation - Invalid Alert Type' 2nd Level Text = 'The Alert type specified was not CONSULT or BLIND_CONFERENCE' 3rd Level Text = ''
13080 PEER_GW_E_THREADESCAPESERVICE_NO_TERMINAL_LIST
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got a NULL terminal list from 'getTerminals'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13081 PEER_GW_E_THREADHOLDCALL_CALL_NOT_CONTROLLED
1st Level Text = 'JTAPI Gateway - Error on HOLD operation - Uncontrolled Call' 2nd Level Text = 'The call specified is not a controlled call' 3rd Level Text = ''
13082 PEER_GW_E_THREADHOLDCALL_EXCEPTION_HOLD
1st Level Text = 'JTAPI Gateway - Error on HOLD operation - Exception' 2nd Level Text = 'Got an exception on a call to 'hold'(method 'run' in class ThreadHoldCall )' 3rd Level Text = ''
13083 PEER_GW_E_THREADMAKECALL_CREATECALL_NULL_CALL
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation - Can't create call' 2nd Level Text = 'Got a NULL call returned from 'createCall'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13084 PEER_GW_E_THREADMAKECALL_CREATE_CALL_FAILURE
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation - Can't create call' 2nd Level Text = 'Got an exception on a call to 'createCall'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13085 PEER_GW_E_THREADMAKECALL_GENERIC_CM_ERROR
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation - Exception' 2nd Level Text = 'Got an exception on a call to 'connect'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13086 PEER_GW_E_THREADMAKECALL_NULL_TERMINAL_LIST
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation' 2nd Level Text = 'Got a NULL terminal list returned from 'getTerminals'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13087 PEER_GW_E_THREADMAKECALL_PROVIDER_GETADDRESS
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation' 2nd Level Text = 'Got an exception on a call to 'getAddress'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13088 PEER_GW_E_THREADMAKECALL_PROVIDER_GETTERMINAL
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation' 2nd Level Text = 'Got an exception on a call to 'getTerminals'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13089 PEER_GW_E_THREADREDIRECTCALL_EXCEPTION_REDIRECT
1st Level Text = 'JTAPI Gateway - Error on REDIRECT operation - Exception' 2nd Level Text = 'Got an exception on a call to 'redirect'(method 'run' in class ThreadRedirectCall )' 3rd Level Text = ''
13090 PEER_GW_E_THREADRETRIEVECALL_CALL_NOT_CONTROLLED
1st Level Text = 'JTAPI Gateway - Error on RETRIEVE operation - Uncontrolled Call' 2nd Level Text = 'The call specified is not a controlled call' 3rd Level Text = ''
13091 PEER_GW_E_THREADRETRIEVECALL_EXCEPTION_UNHOLD
1st Level Text = 'JTAPI Gateway - Error on RETRIEVE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'unhold'(method 'run' in class ThreadRetrieveCall )' 3rd Level Text = ''
13092 PEER_GW_E_THREADSENDDTMF_EXCEPTION_GENERATEDTMF
1st Level Text = 'JTAPI Gateway - Error on SEND DTMF operation - Exception' 2nd Level Text = 'Got an exception on a call to 'generateDTMF'(method 'run' in class ThreadSendDTMF )' 3rd Level Text = ''
13093 PEER_GW_E_THREADSENDDTMF_INVALID_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on SEND DTMF operation - Invalid Connection ID' 2nd Level Text = 'The method 'run' in class ThreadSendDTMF got a null connection from a call to 'findTerminalConnection'' 3rd Level Text = ''
13094 PEER_GW_E_THREADSENDDTMF_NOT_MEDIATERMINALCONNECTION
1st Level Text = 'JTAPI Gateway - Error on SEND DTMF operation - No Media Termination' 2nd Level Text = '' 3rd Level Text = ''
13095 PEER_GW_E_THREADSUPERVISECALL_ACTIVE_CONN_NOT_TALKING
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - ACTIVE connection not in proper state' 2nd Level Text = 'The connection specified in the active connection is not in the TALKING state' 3rd Level Text = ''
13096 PEER_GW_E_THREADSUPERVISECALL_ALREADY_BARGED_IN
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Cannot Barge in, already barged into' 2nd Level Text = 'The call specified on the barge in request has already been barged into' 3rd Level Text = ''
13097 PEER_GW_E_THREADSUPERVISECALL_CREATECALL_NULL_CALL
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Can't create call' 2nd Level Text = 'The routine run in object ThreadSuperviseCall got a null call returned from 'createcall'.' 3rd Level Text = ''
13098 PEER_GW_E_THREADSUPERVISECALL_EXCEPTION_ANSWER1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'answer'(method 'DirectSupervisorBargeIn' in class ThreadSuperviseCall)' 3rd Level Text = ''
13099 PEER_GW_E_THREADSUPERVISECALL_EXCEPTION_ANSWER2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'answer'(method 'BargeInBlindConferenceCall' in class ThreadSuperviseCall)' 3rd Level Text = ''
13100 PEER_GW_E_THREADSUPERVISECALL_EXCEPTION_CONFERENCE1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'conference'(method 'SupervisorBargeInCall' in class ThreadSuperviseCall)' 3rd Level Text = ''
13101 PEER_GW_E_THREADSUPERVISECALL_EXCEPTION_CONFERENCE2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'conference'(method 'DirectSupervisorBargeIn' in class ThreadSuperviseCall)' 3rd Level Text = ''
13102 PEER_GW_E_THREADSUPERVISECALL_EXCEPTION_CONSULT
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'conference'(method 'DirectSupervisorBargeIn' in class ThreadSuperviseCall)' 3rd Level Text = ''
13103 PEER_GW_E_THREADSUPERVISECALL_EXCEPTION_CREATECALL
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'createCall'(method 'DirectSupervisorBargeIn' in class ThreadSuperviseCall)' 3rd Level Text = ''
13104 PEER_GW_E_THREADSUPERVISECALL_EXCEPTION_DISCONNECT1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'disconnect'(method 'DropSupervisorCall' in class ThreadSuperviseCall)' 3rd Level Text = ''
13105 PEER_GW_E_THREADSUPERVISECALL_EXCEPTION_DISCONNECT2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'disconnect'(method 'InterceptCall' in class ThreadSuperviseCall)' 3rd Level Text = ''
13106 PEER_GW_E_THREADSUPERVISECALL_EXCEPTION_SETCONFERENCEENABLE
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'disconnect'(method 'DirectSupervisorBargeIn' in class ThreadSuperviseCall)' 3rd Level Text = ''
13107 PEER_GW_E_THREADSUPERVISECALL_HELD_CONN_NOT_HELD1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - HELD connection is not HELD' 2nd Level Text = 'The connection specified for the HELD call is not in the held state (method 'BargInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13108 PEER_GW_E_THREADSUPERVISECALL_HELD_CONN_NOT_HELD2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - HELD connection is not HELD' 2nd Level Text = 'The connection specified for the HELD call is not in the held state (method 'DirectSupervisorBargeIn' class ThreadSuperviseCall)' 3rd Level Text = ''
13109 PEER_GW_E_THREADSUPERVISECALL_INVALID_ACTION
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid action. The action specified was not CLEAR, BARGE_IN or INTERCEPT' 2nd Level Text = '' 3rd Level Text = ''
13110 PEER_GW_E_THREADSUPERVISECALL_INVALID_ACTIVE_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - No ACTIVE connection' 2nd Level Text = 'The connection specified in the active connection doesn't exist' 3rd Level Text = ''
13111 PEER_GW_E_THREADSUPERVISECALL_INVALID_AGENT_CALLID1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Bad Call ID' 2nd Level Text = 'The call id in the agent object is invalid (method 'BargeInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13112 PEER_GW_E_THREADSUPERVISECALL_INVALID_AGENT_CALLID2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Bad Call ID' 2nd Level Text = 'The call id in the agent object is invalid (method 'DirectSupervisorBargeIn' class ThreadSuperviseCall)' 3rd Level Text = ''
13113 PEER_GW_E_THREADSUPERVISECALL_INVALID_AGENT_CONNECTION1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Bad Connection ID' 2nd Level Text = 'The connection id in the agent object is invalid (method 'BargeInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13114 PEER_GW_E_THREADSUPERVISECALL_INVALID_AGENT_CONNECTION2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Bad Connection ID' 2nd Level Text = 'The connection id in the agent object is invalid (method 'InterceptCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13115 PEER_GW_E_THREADSUPERVISECALL_INVALID_HELD_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid HELD connection' 2nd Level Text = 'The connection id in the agent object is invalid (method 'BargeInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13116 PEER_GW_E_THREADSUPERVISECALL_INVALID_SUPERVISOR_CONNECTION1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid Supervisor connection' 2nd Level Text = 'The connection id in the agent object is invalid (method 'DropSupervisorCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13117 PEER_GW_E_THREADSUPERVISECALL_INVALID_SUPERVISOR_CONNECTION2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid Supervisor connection' 2nd Level Text = 'The connection id in the agent object is invalid (method 'BargeInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13118 PEER_GW_E_THREADSUPERVISECALL_INVALID_SUPERVISOR_CONNECTION3
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid Supervisor connection' 2nd Level Text = 'The connection id in the agent object is invalid (method 'DirectSupervisorBargeIn' class ThreadSuperviseCall)' 3rd Level Text = ''
13119 PEER_GW_E_THREADSUPERVISECALL_INVALID_SUPERVISOR_CONNECTION4
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid Supervisor connection' 2nd Level Text = 'The connection id in the agent object is invalid (method 'BargeInBlindTransferCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13120 PEER_GW_E_THREADSUPERVISECALL_SUPERVISOR_NOT_TALKING
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Supervisor Connection not TALKING' 2nd Level Text = 'The supervisor's connection is not in the talking state (method 'DirectSupervisorBargeIn' class ThreadSuperviseCall)' 3rd Level Text = ''
13121 PEER_GW_E_THREADTRANSFERCALL_ACTIVE_CONN_NOT_TALKING
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Connection not TALKING' 2nd Level Text = 'The connection is not in the talking state (method 'BargeInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13122 PEER_GW_E_THREADTRANSFERCALL_EXCEPTION_SETTRANSFERCONTROLLER
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'method 'run' in class ThreadTransferCall Got an exception on a call to 'setTransferController'' 3rd Level Text = ''
13123 PEER_GW_E_THREADTRANSFERAPPEL_EXCEPTION_TRANSFERT1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'method 'run' in class ThreadTransferCall Got an exception on a call to 'transfer' with the HELD call specified' 3rd Level Text = ''
13124 PEER_GW_E_THREADTRANSFERCALL_EXCEPTION_TRANSFER2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'transfer' with the ACTIVE call specified' 3rd Level Text = '(method 'run' in class ThreadTransferCall)'
13125 PEER_GW_E_THREADTRANSFERCALL_HELD_CONN_NOT_HELD
1st Level Text = 'JTAPI Gateway - Error on TRANSFER operation HELD connection not HELD' 2nd Level Text = 'The connection passed for the held connection is not in the HELD state' 3rd Level Text = ''
13126 PEER_GW_E_THREADTRANSFERCALL_INVALID_ACTIVE_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on TRANSFER operation - No ACTIVE connection' 2nd Level Text = 'The connection specified in the active connection doesn't exist' 3rd Level Text = ''
13127 PEER_GW_E_THREADTRANSFERCALL_INVALID_HELD_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on TRANSFER operation Invalid HELD connection' 2nd Level Text = 'The connection id in the agent object is invalid' 3rd Level Text = ''
20000 PEER_CM_UNSPECIFIED
1st Level Text = 'An unspecifiedCall Manager - error occurred on the operation' 2nd Level Text = '' 3rd Level Text = ''
20001 PEER_CM_TIMEOUT
1st Level Text = 'A time-out CallManager - occurred on the operation' 2nd Level Text = 'An operation exceeded the time limit that was configured/allocated for that operation' 3rd Level Text = ''
20002 PEER_CM_NO_ACTIVE_DEVICE_FOR_THIRDPARTY
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20003 PEER_CM_EXISTING_FIRSTPARTY
1st Level Text = 'CallManager - Line was specified that was not found on the device' 2nd Level Text = '' 3rd Level Text = ''
20004 PEER_CM_ILLEGAL_HANDLE
1st Level Text = 'CallManager - Handle is unknown to the system.' 2nd Level Text = '' 3rd Level Text = ''
20005 PEER_CM_UNDEFINED_LINE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20006 PEER_CM_ILLEGAL_CALLINGPARTY
1st Level Text = 'CallManager - Attempt to originate call using a calling party that is not on the device.' 2nd Level Text = '' 3rd Level Text = ''
20007 PEER_CM_CALL_ALREADY_EXISTS
1st Level Text = 'CallManager - Another call already exists on the line' 2nd Level Text = '' 3rd Level Text = ''
20008 PEER_CM_LINECONTROL_FAILURE
1st Level Text = 'CallManager - Line control refuses to let a new call because of it's state (probably bug)' 2nd Level Text = '' 3rd Level Text = ''
20009 PEER_CM_ILLEGAL_CALLSTATE
1st Level Text = 'CallManager - Line is not in a legal state to invoke the command' 2nd Level Text = '' 3rd Level Text = ''
20010 PERER_CM_CALLHANDLE_NOTINCOMINGCALL - CallManager
1st Level Text = 'Attempt to answer a call that either does not exist or is not in the correct state' 2nd Level Text = '' 3rd Level Text = ''
20011 PEER_CM_TRANSFERFAILED_DESTINATION_UNALLOCATED
1st Level Text = 'CallManager - Attempt to transfer to a directory number that is not registered' 2nd Level Text = '' 3rd Level Text = ''
20013 PEER_CM_TRANSFERFAILED_DESTINATION_BUSY
1st Level Text = 'CallManager - Attempt to transfer to a busy destination' 2nd Level Text = '' 3rd Level Text = ''
20014 PEER_CM_TRANSFERFAILED
1st Level Text = 'CallManager - Transfer failed' 2nd Level Text = '(probable cause is one of the call legs was hung up or disconnected from the far end)' 3rd Level Text = ''
20015 PEER_CM_HOLDFAILED
1st Level Text = 'CallManager - Hold was rejected by line control or call control' 2nd Level Text = '' 3rd Level Text = ''
20017 PEER_CM_RETRIEVEFAILED
1st Level Text = 'CallManager - Retrieve was rejected by line control or call control' 2nd Level Text = '' 3rd Level Text = ''
20018 PEER_CM_DB_NO_MORE_DEVICES
1st Level Text = 'CallManager - Error No longer used' 2nd Level Text = '' 3rd Level Text = ''
20020 PEER_CM_DB_ILLEGAL_DEVICE_TYPE
1st Level Text = 'CallManager - Error No longer used' 2nd Level Text = '' 3rd Level Text = ''
20021 PEER_CM_DB_ERROR
1st Level Text = 'CallManager - Device query contained an illegal device type' 2nd Level Text = '' 3rd Level Text = ''
20022 PEER_CM_CANNOT_TERMINATE_MEDIA_ON_PHONE
1st Level Text = 'CallManager - Media cannot be terminated by an application when the device has a physical phone (the phone always terminates the media)' 2nd Level Text = '' 3rd Level Text = ''
20025 PEER_CM_UNKNOWN_GLOBAL_CALL_HANDLE
1st Level Text = 'CallManager - Error no longer used' 2nd Level Text = '' 3rd Level Text = ''
20026 PEER_CM_DEVICE_NOT_OPEN
1st Level Text = 'CallManager - Command issued on a line that must be open' 2nd Level Text = '' 3rd Level Text = ''
20027 PEER_CM_ASSOCIATED_LINE_NOT_OPEN
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20028 PEER_CM_SSAPI_NOT_REGISTERED
1st Level Text = 'CallManager - Redirect command was issued when the internal supporting interface was not initialized' 2nd Level Text = '' 3rd Level Text = ''
20029 PEER_CM_REDIRECT_CALL_DOES_NOT_EXIST
1st Level Text = 'CallManager - Attempt to redirect a call that does not exist or is no longer active' 2nd Level Text = '' 3rd Level Text = ''
20048 PEER_CM_REDIRECT_CALLINFO_ERR
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20049 PEER_CM_REDIRECT_ERR
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20050 PEER_CM_REDIRECT_CALL_TABLE_FULL
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20051 PEER_CM_REDIRECT_CALL_PROTOCOL_ERROR
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20052 PEER_CM_REDIRECT_CALL_UNKNOWN_DESTINATION
1st Level Text = 'CallManager - Attempt to redirect to an unknown destination' 2nd Level Text = '' 3rd Level Text = ''
20053 PEER_CM_REDIRECT_CALL_DIGIT_ANALYSIS_TIMEOUT
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20054 PEER_CM_REDIRECT_CALL_MEDIA_CONNECTION_FAILED
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20055 PEER_CM_REDIRECT_CALL_PARTY_TABLE_FULL
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20056 PEER_CM_REDIRECT_CALL_ORIGINATOR_ABANDONED
1st Level Text = 'CallManager - Far end hung up on the call being redirected' 2nd Level Text = '' 3rd Level Text = ''
20057 PEER_CM_REDIRECT_CALL_UNKNOWN_PARTY
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20058 PEER_CM_REDIRECT_CALL_INCOMPATIBLE_STATE
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20059 PEER_CM_REDIRECT_CALL_PENDING_REDIRECT_TRANSACTION
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20060 PEER_CM_REDIRECT_CALL_UNKNOWN_ERROR
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20061 PEER_CM_REDIRECT_CALL_NORMAL_CLEARING
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20062 PEER_CM_REDIRECT_CALL_UNRECOGNIZED_MANAGER
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20063 PEER_CM_REDIRECT_CALL_DESTINATION_BUSY
1st Level Text = 'CallManager - Redirect destination is busy' 2nd Level Text = '' 3rd Level Text = ''
20064 PEER_CM_REDIRECT_CALL_DESTINATION_OUT_OF_ORDER
1st Level Text = 'CallManager - Redirect destination is out of order' 2nd Level Text = '' 3rd Level Text = ''
20065 PEER_CM_CANNOT_OPEN_DEVICE
1st Level Text = 'CallManager - Device open failed because the associated device is shutting down (unregistering)' 2nd Level Text = '' 3rd Level Text = ''
20066 PEER_CM_TRANSFERFAILED_OUTSTANDING_TRANSFER
1st Level Text = 'CallManager - Existing transfer still in progress' 2nd Level Text = '' 3rd Level Text = ''
20067 PEER_CM_TRANSFERFAILED_CALLCONTROL_TIMEOUT
1st Level Text = 'CallManager - Expected response from call control not received during a transfer' 2nd Level Text = '' 3rd Level Text = ''
20068 PEER_CM_CALLHANDLE_UNKNOWN_TO_LINECONTROL
1st Level Text = 'CallManager - Attempt to redirect call that was unknown to line control' 2nd Level Text = '' 3rd Level Text = ''
20069 PEER_CM_OPERATION_NOT_AVAILABLE_IN_CURRENT_STATE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20070 PEER_CM_CONFERENCE_FULL
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20071 PEER_CM_MAX_NUMBER_OF_CTI_CONNECTIONS_REACHED
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20080 PEER_CM_INCOMPATIBLE_PROTOCOL_VERSION
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20081 PEER_CM_UNRECOGNIZABLE_PDU
1st Level Text = 'CallManager - QBE protocol error (bug)' 2nd Level Text = '' 3rd Level Text = ''
20082 PEER_CM_ILLEGAL_MESSAGE_FORMAT
1st Level Text = 'CallManager - QBE protocol error (bug)' 2nd Level Text = '' 3rd Level Text = ''
20094 PEER_CM_DIRECTORY_TEMPORARY_UNAVAILABLE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20095 PEER_CM_DIRECTORY_LOGIN_NOT_ALLOWED
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20096 PEER_CM_DIRECTORY_LOGIN_FAILED
1st Level Text = 'CallManager - Login to the directory server failed when opening the provider' 2nd Level Text = '' 3rd Level Text = ''
20097 PEER_CM_PROVIDER_NOT_OPEN
1st Level Text = 'CallManager - Attempt to issue a CTI command before the provider was open' 2nd Level Text = '' 3rd Level Text = ''
20098 PEER_CM_PROVIDER_ALREADY_OPEN
1st Level Text = 'CallManager - Attempt to reopen a provider' 2nd Level Text = '' 3rd Level Text = ''
20099 PEER_CM_NOT_INITIALIZED
1st Level Text = 'CallManager - Attempt to open a provider before CTI initialization completes' 2nd Level Text = '' 3rd Level Text = ''
20100 PEER_CM_CLUSTER_LINK_FAILURE
1st Level Text = 'CallManager - Link failed to one of the call managers in the cluster (network error)' 2nd Level Text = '' 3rd Level Text = ''
20101 PEER_CM_LINE_INFO_DOES_NOT_EXIST
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20102 PEER_CM_DIGIT_GENERATION_ALREADY_IN_PROGRESS
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20103 PEER_CM_DIGIT_GENERATION_WRONG_CALL_HANDLE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20104 PEER_CM_DIGIT_GENERATION_WRONG_CALL_STATE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20105 PEER_CM_DIGIT_GENERATION_CALLSTATE_CHANGED
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20112 PEER_CM_RETRIEVEFAILED_ACTIVE_CALL_ON_LINE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20113 PEER_CM_INVALID_LINE_HANDLE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20114 PEER_CM_LINE_NOT_PRIMARY
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20115 PEER_CM_CFWDALL_ALREADY_SET
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20116 PEER_CM_CFWDALL_DESTN_INVALID
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20117 PEER_CM_CFWDALL_ALREADY_OFF
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20119 PEER_CM_DEVICE_OUT_OF_SERVICE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20120 PEER_CM_MSGWAITING_DESTN_INVALID
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20121 PEER_CM_DARES_INVALID_REQ_TYPE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20122 PEER_CM_CONFERENCE_FAILED
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20123 PEER_CM_CONFERENCE_INVALID_PARTICIPANT
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20124 PEER_CM_CONFERENCE_ALREADY_PRESENT
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20125 PEER_CM_CONFERENCE_INACTIVE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20126 PEER_CM_TRANSFER_INACTIVE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20153 PEER_CM_COMMAND_NOT_IMPLEMENTED_ON_DEVICE
1st Level Text = 'CallManager - Device does not support the command' 2nd Level Text = 'Undescribed Error' 3rd Level Text = ''
20512 PEER_CM_PROVIDER_CLOSED
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20513 PEER_CM_PROTOCOL_TIMEOUT
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
24095 PEER_CM_GENERAL
1st Level Text = 'CallManager - Unknown CallManager Failure on Operation' 2nd Level Text = 'An error response was received for a request issued to the call manager, but no error code could be extracted. This will ALWAYS be the case in the Encore Release. Please refer to the JTAPI log for more information' 3rd Level Text = ''
Le PIM prend en charge une variété de niveaux de traçage via la commande procmon. Ce graphique répertorie tous les bits de suivi pris en charge par le PIM et le mot clé correspondant. Ces bascules prennent effet immédiatement et restent actives jusqu'à ce qu'elles soient désactivées. Ces paramètres ne sont pas volatils et sont conservés lors des redémarrages et redémarrages.
Remarque : Ce tableau répertorie uniquement les indicateurs spécifiques à PIM et n'inclut pas ceux standard pour tous les PIM.
Mot-Clé De Basculement Procmon | Description |
---|---|
préappeler | Permet de suivre toutes les informations relatives aux indications avant appel, aux annulations, etc. Suit également les messages de sélection de route et de fin de route. |
call_match_timing | Suit toutes les informations, y compris les secondes en attente lorsqu'un appel est offert sur un périphérique. |
periph_agent_messages | Suit les transitions d'état des agents. |
quête optique | Effectue le suivi de toutes les manipulations de la table de requêtes OPC (Open Peripheral Controller). Ils sont utilisés pour les demandes de routage et potentiellement d'autres choses. |
lock_opcrequest | Suit le verrouillage et le déverrouillage de la table OPCRequest. |
jtapi_gw_session | Suit les tentatives de connexion par la passerelle JTAPI. |
jtapi_gw_heartbeat | Affiche les messages de pulsation envoyés et reçus par le client JTAPI à partir du processus de passerelle. |
événement_appel_jtapi | Suit les messages d'événement d'appel reçus par le client JTAPI depuis la passerelle. |
jtapi_opc_heartbeat | Effectue le suivi des messages du client JTAPI à destination et en provenance de l'OPC. |
jtapi_dialed_number_registration | Suit les messages qui ont trait aux moniteurs de périphériques et à l'enregistrement de rappel de numéro de répertoire (DN). |
application_jtapi_verrou | Suit les verrous de la couche application par un client JTAPI particulier (verrou d'appel). |
calque_jtapi_verrou | Trace les verrous de calque JTAPI. |
jtapi_op_error | Suit les erreurs opérationnelles qui se produisent dans le client JTAPI. |
teld_état_agent | Suit les messages d'état et les transitions de l'agent dans la couche pilote de téléphonie. |
lock_teldrive_layer | Suit le verrouillage et le déverrouillage de la couche pilote de téléphonie. |
instance_teldrive_verrou | Suit le verrouillage et le déverrouillage de l'instance du pilote de téléphonie. |
teld_config_error | Suit les erreurs de configuration dans la couche pilote de téléphonie. |
Teld_op_error | Suit les erreurs opérationnelles qui se produisent dans la couche pilote de téléphonie. |
teld_universal_failure | Suit les erreurs de défaillance universelle et leurs codes d'erreur de périphérique (texte également) qui se produisent dans la couche pilote de téléphonie. |
teld_universal_failure_seclvl | Suit le texte de deuxième et troisième niveaux associé au code d'erreur du périphérique en cas d'erreurs de suivi universel. |
Révision | Date de publication | Commentaires |
---|---|---|
1.0 |
06-Aug-2002 |
Première publication |