이 문서에서는 Cisco CallManager 주변 장치 게이트웨이(PG)에 대해 생성된 주변 장치 오류 코드를 제공합니다. 이러한 오류 메시지를 사용하여 IPCC(Internet Protocol Contact Center) 환경의 문제를 해결할 수 있습니다. check 명령줄 유틸리티를 사용하면 알려진 모든 Cisco CallManager PG 오류 코드를 볼 수 있습니다. 이 유틸리티는 Cisco ICM(Intelligent Contact Management) 버전 4.6.1 이상의 CallManager PG에 포함되어 있습니다. 이 툴은 1차, 2차, 3차 추적 메시지를 자세히 캡처하며 이러한 프로세스 중 어떤 프로세스에서 오류가 발생하는지 나타냅니다.
PIM(Peripheral Interface Manager)
JTAPI(Java Telephony Application Programming Interface) 게이트웨이
Cisco CallManager
소프트폰에서 주변 장치 오류 메시지 기호 보고 오류 메시지와 함께 어떤 프로세스에서 오류가 발생했는지, 어떤 이벤트가 발생했는지에 대한 간략한 설명이 표시됩니다. 이 표에서는 예를 보여 줍니다.
오류 | 를 나타냅니다. . . |
---|---|
PERERR_TELDRIVE | 텔레포니 드라이버 계층에서 오류가 발생했습니다. |
PERERR_JTCLIENT | JTAPI 클라이언트에서 오류가 발생했습니다. |
PERERR_JTAPLAY | JTAPI 응용 프로그램 레이어에서 오류가 발생했습니다. |
PERERR_GW_E | JTAPI 게이트웨이에서 오류가 발생했습니다. |
PERERR_CM | Cisco CallManager에서 오류가 발생했습니다. |
다음 주제에 대한 지식을 보유하고 있으면 유용합니다.
Cisco ICM PG 문제 해결 및 지원
이 문서의 정보는 다음 소프트웨어 및 하드웨어 버전을 기반으로 합니다.
Cisco ICM 버전 4.6.2 이상
이 문서의 정보는 특정 랩 환경의 디바이스를 토대로 작성되었습니다. 이 문서에 사용된 모든 디바이스는 초기화된(기본) 컨피그레이션으로 시작되었습니다. 현재 네트워크가 작동 중인 경우, 모든 명령어의 잠재적인 영향을 미리 숙지하시기 바랍니다.
문서 규칙에 대한 자세한 내용은 Cisco 기술 팁 표기 규칙을 참고하십시오.
참고: 이러한 값 중 일부는 공간 제한으로 인해 두 줄에 걸쳐 표시됩니다.
-1 PERERR_UNKNOWN
1st Level Text = 'Unknown Peripheral Error' 2nd Level Text = 'The Peripheral error specified does not exist' 3rd Level Text = ''
-1 PERERR_UNKNOWN
1st Level Text = 'Unknown Peripheral Error' 2nd Level Text = 'The Peripheral error specified does not exist' 3rd Level Text = ''
10001 PERERR_TELDRIVE_LOCKTPSERVICES
1st Level Text = 'A logic error occurred prior to Locking TP Services' 2nd Level Text = 'The TP Services cannot be locked by the thread since it is already locked. This is a serious logic condition and should be reported/resolved' 3rd Level Text = ''
10002_TELDRIVE_LOCKINSTANCE
1st Level Text = 'A logic error occurred prior to Locking the Client Instance' 2nd Level Text = 'The Client Instance cannot be locked by the thread since it is already locked. This is a serious logic condition and should be reported/resolved' 3rd Level Text = ''
10003 PERERR_TELDRIVE_LOCKTELDRIVELLAYER
1st Level Text = 'A logic error occurred prior to Locking the Telephony Driver Layer' 2nd Level Text = 'The Telephony Driver Layer cannot be locked by the thread since it is already locked. This is a serious logic condition and should be reported/resolved' 3rd Level Text = ''
10004 PERERR_TELDRIVE_NOINSTRUMENTFOREXTENSION
1st Level Text = 'The extension number specified is not associated with any known instrument' 2nd Level Text = 'An instrument with the number specified cannot be found for any instrument. Perhaps an invalid extension was specified.' 3rd Level Text = ''
10101 PERERR_TELDRIVE_AGENTALREADYLOGGEDOUT
1st Level Text = 'The agent is already LOGGED out' 2nd Level Text = 'An attempt was made to logout an agent who is already logged out. This attempt failed' 3rd Level Text = ''
10102 PERERR_TELDRIVE_AGENTALREADYSIGNEDON
1st Level Text = 'The agent is already LOGGED ON' 2nd Level Text = 'An attempt was made to login an agent that is already logged in. This attempt failed' 3rd Level Text = ''
10103 PERERR_TELDRIVE_AGENTAVAILABILORWORK
1st Level Text = 'The requested function cannot be performed since the agent is AVAILABLE or in a CALL WORK State' 2nd Level Text = 'This can occur when an agent tries to make a call from an AVAILABLE, or WORK state' 3rd Level Text = ''
10104 PERERR_TELDRIVE_AGENTCANTGOUNAVAILABLE
1st Level Text = 'The Agent cannot go UNAVAILABLE due to possible calls' 2nd Level Text = 'When this error occurs, the ROUTER did not approve the agent going unavailable. Typically retrying this will make it succeed.' 3rd Level Text = ''
10105 PERERR_TELDRIVE_AGENTNOTINAVTEAM
1st Level Text = 'Agent is not a TEAM member - cannot make supervisor call' 2nd Level Text = 'The agent is trying to make a supervisor assist call but is not a member of a team.' 3rd Level Text = ''
10106_TELDRIVE_AGENTRESERVED
1st Level Text = 'Agent is RESERVED - cannot make call' 2nd Level Text = 'This error occurs when the agent is trying to make a call or consult call but is currently RESERVED for an incoming call' 3rd Level Text = ''
10107 PERERR_TELDRIVE_AGENTTEAMNOTFOUND
1st Level Text = 'Internal Logic Error - Agent Team not found' 2nd Level Text = 'The agent team specified in the agent object cannot be found. This indicates an internal error that should be reported and resolved.' 3rd Level Text = ''
10108 PERERR_TELDRIVE_BADSTATETRANSITION
1st Level Text = 'The state transition is invalid from the current state' 2nd Level Text = 'The routine ValidateAgentPrevalentStateTransition determined that the desired transition was illegal from the current state' 3rd Level Text = ''
10109 PERERR_TELDRIVE_CALLTYPENOTVALIDFORDIALPLAN
1st Level Text = 'The agent is attempting to make a call that is not valid for their defined call plan' 2nd Level Text = 'The call type that the call was classified into is not allowed for the dialed Number Plan used' 3rd Level Text = ''
10110 PERERR_TELDRIVE_CANNOTENTERWRAPWITHNOCAL
1st Level Text = 'Cannot enter Wrapup Mode - No Call' 2nd Level Text = 'Transitioning to work mode cannot be done without an active call' 3rd Level Text = ''
10111 PERERR_TELDRIVE_CANTGOREADYFROMCURRENTSTATE
1st Level Text = 'Cannot transition to READY from current state' 2nd Level Text = 'Based upon transition rules, the agent cannot go READY. Examples: You can't go READY from TALKING' 3rd Level Text = ''
10112 PERERR_TELDRIVE_CANTLOGOUTFROMCURRENTSTATE
1st Level Text = 'The agent cannot log out from the current state' 2nd Level Text = 'The agent needs to be NOT READY in order to log out' 3rd Level Text = ''
10113 PERERR_TELDRIVE_CLIENTCONFIGUREFILED
1st Level Text = 'ClientInstance Configuration Failed - Login Failed' 2nd Level Text = 'Within CSTASetAgentState, ConfigureClientInstance failed. This caused the Login to fail' 3rd Level Text = ''
10114 PERERR_TELDRIVE_CLIENTFAILURECALLBACK
1st Level Text = 'No client was found associated with a response' 2nd Level Text = 'This can happen when a CTI Client disconnects prior to a requested operation completing.' 3rd Level Text = ''
10115 PERERR_TELDRIVE_CREATEINSTANCEFAILED
1st Level Text = 'CreateNewClientInstance Failed - Login Failed' 2nd Level Text = 'Within CSTASetAgentState, CreateNewCLientInstance failed. This caused the Login to fail. This could indicate an internal error condition' 3rd Level Text = ''
10116 PERERR_TELDRIVE_DEVICEINUSE
1st Level Text = 'Device is already in use by another agent' 2nd Level Text = 'This happened due to an agent logging into a device that already has an agent logged in' 3rd Level Text = ''
10117 PERERR_TELDRIVE_ILLEGALDIALSTRING
1st Level Text = 'Invalid DTMF Dial string.' 2nd Level Text = 'The dial string specified in the request contains invalid DTMF characters. This is due to failing the default validation, or the specific validation defined in the Device Target config' 3rd Level Text = ''
10118 PERERR_TELDRIVE_INSTRUMENTNORTONPERIPHERAL
1st Level Text = 'Instrument is not on THIS peripheral' 2nd Level Text = 'An attempt was made to log in an agent to an instrument that is not on this peripheral.' 3rd Level Text = ''
10119 PERERR_TELDRIVE_INVALIDLOGINDEVICEIP주소
1st Level Text = 'The IP Address specified in the Device Target does not match this agent.' 2nd Level Text = 'The IP Address specified in the Device Target did not match the IP address of the agent requesting agent' 3rd Level Text = ''
10120_TELDRIVE_INVALIDPASSWORD 입력
1st Level Text = 'Invalid Agent Password Specified' 2nd Level Text = '' 3rd Level Text = ''
10121 PERERR_TELDRIVE_LOGOUTPENDING
1st Level Text = 'A logout is pending - cannot change state' 2nd Level Text = 'The agent state cannot be changed because a logout is pending for the agent' 3rd Level Text = ''
10122 PERERR_TELDRIVE_LOGOUTREASONREQUIRED
1st Level Text = 'A reason code is required to log out' 2nd Level Text = 'Due to agent desk settings a reason code is required in order to log out.' 3rd Level Text = ''
10123 PERERR_TELDRIVE_NOAGENTFORSKILLTARGET
1st Level Text = 'An agent could not be found for the Skill target referenced. Possible Internal Error' 2nd Level Text = 'An agent with the skill target specified in either the device target, or in the private data of a QueryDevice Agent state message cannot be found. This could indicate a logic error' 3rd Level Text = ''
10124_TELDRIVE_NODESKSETTINGS
1st Level Text = 'The agent has no desk settings - Configuration Error' 2nd Level Text = 'The agent's desk setting ID is not set, indicating that the agent has no desk settings configured.' 3rd Level Text = ''
10125 PERERR_TELDRIVE_NODEVICETARGETFORNETTARGETID
1st Level Text = 'The device target specified does not exists. Internal or configuration error' 2nd Level Text = 'A device target with the network target ID specified cannot be found. This could indicate either an internal error or a configuration error' 3rd Level Text = ''
10126_TELDRIVE_NODIALEDNUMBERFORID_AT
1st Level Text = 'No dialed number for the dialed number ID specified in the Dialed Number Plan' 2nd Level Text = 'The number does not correlate to any known dialed number. This indicates either a configuration or internal error' 3rd Level Text = ''
10127 PERERR_TELDRIVE_NODIALEDNUMBERFORID_DNP
1st Level Text = 'No dialed number for the dialed number ID specified in the Dialed Number Plan' 2nd Level Text = 'The number specified does not correlate to any known dialed number. This indicates either a configuration or internal error' 3rd Level Text = ''
10128 PERERR_TELDRIVE_NOSKILLGROUPS
1st Level Text = 'CONFIG Error - Cannot Log in - No Skill groups defined for agent' 2nd Level Text = 'The agent attempting a login attempt is not associated with any skill groups. At least one skill group must be defined for the agent' 3rd Level Text = ''
10129 PERERR_TELDRIVE_NOTAGENTSDEVICE
1st Level Text = 'Cannot log in - Device is in use by another agent' 2nd Level Text = 'The agent is attempting to log into a device that another agent is already logged into' 3rd Level Text = ''
10130 PERERR_TELDRIVE_REASONCODEREQUIREDFORLOGOUT
1st Level Text = 'A reason code is required to log out' 2nd Level Text = 'The agent is configured to require a logout reason and none was specified.' 3rd Level Text = ''
10131 PERERR_TELDRIVE_REASONCODEREQUIREDFORNOTREADY
1st Level Text = 'A reason code is required to go NOT READY' 2nd Level Text = 'The agent is configured to require a reason code to go NOT READY and none was specified' 3rd Level Text = ''
10132 PERERR_TELDRIVE_UKNOWNDEVICE
1st Level Text = 'Unknown Instrument or Extension number specified' 2nd Level Text = 'The device specified in the third party or Route select request is not associated with any client' 3rd Level Text = ''
10133 PERERR_TELDRIVE_UNAVAILABLEREQUESTPENDING
1st Level Text = 'State change failed - Pending Unavailable request' 2nd Level Text = 'The requested state change failed because a state change to unavailable is pending.' 3rd Level Text = ''
10134 PERERR_TELDRIVE_UNKNOWNACTIVEDEVICE
1st Level Text = 'Unknown ACTIVE device specified' 2nd Level Text = 'The active device specified in the request is not associated with any client. The connection ID is invalid' 3rd Level Text = ''
10135 PERERR_TELDRIVE_UNKNOWNAGENTID
1st Level Text = 'Unknown agent id specified' 2nd Level Text = 'The agent id specified on the LOGIN or Associate data request is not a known agent' 3rd Level Text = ''
10136 PERERR_TELDRIVE_UNKNOWNCALLINGDEVICE
1st Level Text = 'Unknown Calling Device' 2nd Level Text = 'The calling device specified in the MakeCall or MakePredictiveCall function is unknown' 3rd Level Text = ''
10138 PERERR_TELDRIVE_UNKNOWNHELDDEVICE
1st Level Text = 'Unknown HELD device' 2nd Level Text = 'The HELD device specified in the RetrieveCall function is unknown' 3rd Level Text = ''
10139_TELDRIVE_UNKNOWNINSTANCE
1st Level Text = 'No client could be found for the request' 2nd Level Text = 'A client for the Set State or ClearConnection request could not be found by any of multiple methods.' 3rd Level Text = ''
10140 PERERR_TELDRIVE_UNKNOWNSUPERVISORDEVICE
1st Level Text = 'Unknown supervisor device' 2nd Level Text = 'The device specified in the SupervisorCall request is not valid' 3rd Level Text = ''
10141 PERERR_TELDRIVE_WRAPUDATA_REQUIRED
1st Level Text = 'Wrapup Data is required (first)' 2nd Level Text = 'The attempted transition to READY or NOT READY cannot be completed until wrapup data is entered' 3rd Level Text = ''
10142 PERERR_TELDRIVE_WRAPUPNOTALLOWED
1st Level Text = 'Wrap up not allowed' 2nd Level Text = 'Wrapup is not allowed due to agent desk settings' 3rd Level Text = ''
11001 PERERR_JTCLIENT_NOJTAPIPPROTO
1st Level Text = 'No JTAPI Application Protocol is defined for the Peripheral' 2nd Level Text = 'No JTAPI Application Protocol layer could be found for the peripheral' 3rd Level Text = ''
11002 PERERR_JTCLIENT_ERRORSENDINGTOGW
1st Level Text = 'An error occurred sending the request to the Gateway application protocol' 2nd Level Text = 'This could be an indication of a serious error and should be investigated' 3rd Level Text = ''
11003 PERERR_JTCLIENT_UNKNOWNCALLID
1st Level Text = 'Unknown Call ID' 2nd Level Text = 'The call ID specified in the request is unknown' 3rd Level Text = ''
11004 PERERR_JTCLIENT_NODEVICETARGETFORNETTARGETID
1st Level Text = 'Internal Error - No Device Target found for Network Target ID' 2nd Level Text = 'This is a potential internal error on an operation, an attempt to lookup a device target by it's network target ID failed.' 3rd Level Text = ''
11005 PERERR_JTCLIENT_NOAGENTFORSKILLTARGETID
1st Level Text = 'Internal Error - Agent not found for Skill Target ID' 2nd Level Text = 'This is a potential internal error on an operation, an attempt to lookup an agent by a skill target ID failed.' 3rd Level Text = ''
11006 PERERR_JTCLIENT_UNKNOWNINSTRUMENT
1st Level Text = 'Unknown Instrument' 2nd Level Text = 'The Instrument specified in a request was not found' 3rd Level Text = ''
12001 PERERR_JTAPPAY_ERRORSENDINGTOGW
1st Level Text = 'Internal Error - Error on ProcmonSendMsg' 2nd Level Text = 'An error occurred sending the message to the gateway' 3rd Level Text = ''
12002_JTAPPAY_REQUESTNOTFOUND
1st Level Text = ' Request Not found - No client' 2nd Level Text = 'A response was received for a client handle that is no longer there. Possibly the client disconnected/logged out' 3rd Level Text = ''
12003 PERERR_JTAPPAY_NOINVOCATIONDATA
1st Level Text = 'Internal Error - No invocation data' 2nd Level Text = 'A response for a tracked request was received however, no invocation data for that request exists' 3rd Level Text = ''
13000 PERER_GW_E_NO_ERROR
1st Level Text = 'JTAPI Gateway - No error' 2nd Level Text = '' 3rd Level Text = ''
13001_GW_E_INVALID_VERSION
1st Level Text = 'JTAPI Gateway - Incorrect CallManager version - BRAVO required during protocol negotiation with the CallManager, the CallManager version was detected and is not BRAVO' 2nd Level Text = '' 3rd Level Text = ''
13002_GW_E_SESSION_ALREADY_ACTIVE
1st Level Text = 'JTAPI Gateway - CM Session already active' 2nd Level Text = '' 3rd Level Text = ''
13003_GW_E_VRU_OFFLINE
1st Level Text = 'JTAPI Gateway - Undescribed error' 2nd Level Text = '' 3rd Level Text = ''
13004_GW_E_SESSION_NOT_ACTIVE
1st Level Text = 'JTAPI Gateway - Undescribed error' 2nd Level Text = '' 3rd Level Text = ''
13005_GW_E_INVALID_DIALED_NUMBER
1st Level Text = 'JTAPI Gateway - CM - Invalid Dialed Number' 2nd Level Text = '' 3rd Level Text = ''
13006_GW_E_EVENTS_NOT_SUPPORTED
1st Level Text = 'JTAPI Gateway - Events not supported' 2nd Level Text = '' 3rd Level Text = ''
13008_GW_E_ROUTING_NOT_SUPPORTED
1st Level Text = 'JTAPI Gateway - Routing not supported' 2nd Level Text = '' 3rd Level Text = ''
13009_GW_E_TIME_SYNCH_NOT_SUPPORTED
1st Level Text = 'JTAPI Gateway - Time Sync Not supported' 2nd Level Text = '' 3rd Level Text = ''
13010_GW_E_TIMEOUT
1st Level Text = 'JTAPI Gateway - Time-out Error' 2nd Level Text = '' 3rd Level Text = ''
13011 PERERR_GW_E_PG_OFFLINE
1st Level Text = 'JTAPI Gateway - PG is off-line' 2nd Level Text = '' 3rd Level Text = ''
13012 PERERR_GW_E_REQUEST_REFUSED
1st Level Text = 'JTAPI Gateway - Request Refused' 2nd Level Text = '' 3rd Level Text = ''
13013_GW_E_ROUTING_NOT_AVAILABLE
1st Level Text = 'JTAPI Gateway - Routing Not Available' 2nd Level Text = '' 3rd Level Text = ''
13014_GW_E_ROUTE_NOT_ACCEPTED
1st Level Text = 'JTAPI Gateway - Route Not accepted' 2nd Level Text = '' 3rd Level Text = ''
13015_GW_E_UNSPECIFIED_FAILURE
1st Level Text = 'JTAPI Gateway - Unspecified Failure' 2nd Level Text = '' 3rd Level Text = ''
13016 PERERR_GW_E_INVALID_INVOKEID
1st Level Text = 'JTAPI Gateway - Invalid Invoke ID' 2nd Level Text = '' 3rd Level Text = ''
13017_GW_E_SERVICE_CTRL_NOT_SUPPORTED
1st Level Text = 'JTAPI Gateway - Service Control Not Supported' 2nd Level Text = '' 3rd Level Text = ''
13018 PERERR_GW_E_NO_SCRIPT
1st Level Text = 'JTAPI Gateway - No Script' 2nd Level Text = '' 3rd Level Text = ''
13019_GW_E_CALL_VARIABLE1
1st Level Text = 'JTAPI Gateway - Error Call Variable 1' 2nd Level Text = '' 3rd Level Text = ''
13020_GW_E_CALL_VARIABLE2
1st Level Text = 'JTAPI Gateway - Error Call Variable 2' 2nd Level Text = '' 3rd Level Text = ''
13021_GW_E_CALL_VARIABLE3
1st Level Text = 'JTAPI Gateway - Error Call Variable 3' 2nd Level Text = '' 3rd Level Text = ''
13022_GW_E_CALL_VARIABLE4 입력
1st Level Text = 'JTAPI Gateway - Error Call Variable 4' 2nd Level Text = '' 3rd Level Text = ''
13023_GW_E_CALL_VARIABLE5
1st Level Text = 'JTAPI Gateway - Error Call Variable 5' 2nd Level Text = '' 3rd Level Text = ''
13024_GW_E_CALL_VARIABLE6
1st Level Text = 'JTAPI Gateway - Error Call Variable 6' 2nd Level Text = '' 3rd Level Text = ''
13025_GW_E_CALL_VARIABLE7
1st Level Text = 'JTAPI Gateway - Error Call Variable 7' 2nd Level Text = '' 3rd Level Text = ''
13026 PERERR_GW_E_CALL_VARIABLE8
1st Level Text = 'JTAPI Gateway - Error Call Variable 8' 2nd Level Text = '' 3rd Level Text = ''
13027_GW_E_CALL_VARIABLE9
1st Level Text = 'JTAPI Gateway - Error Call Variable 9' 2nd Level Text = '' 3rd Level Text = ''
13028_GW_E_CALL_VARIABLE10
1st Level Text = 'JTAPI Gateway - Error Call Variable 10' 2nd Level Text = '' 3rd Level Text = ''
13029_GW_E_INVALID_SCRIPT
1st Level Text = 'JTAPI Gateway - Error Invalid Script' 2nd Level Text = '' 3rd Level Text = ''
13030_GW_E_INVALID_CALLID
1st Level Text = 'JTAPI Gateway - Error Invalid Call ID' 2nd Level Text = '' 3rd Level Text = ''
13032 PERER_GW_E_INVALID_MESSAGE
1st Level Text = 'JTAPI Gateway - Error Invalid Message' 2nd Level Text = '' 3rd Level Text = ''
13034_GW_E_OPERATION_CANCELLED
1st Level Text = 'JTAPI Gateway - Operation Cancelled' 2nd Level Text = '' 3rd Level Text = ''
13035_GW_E_OPERATION_NOT_CANCELLED
1st Level Text = 'JTAPI Gateway - Operation Not Cancelled' 2nd Level Text = '' 3rd Level Text = ''
13036_GW_E_JTAPIOBJ_PERFORMANSWERCALL_NO_TERMINAL_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on ANSWER operation' 2nd Level Text = 'The routine performAnswerCall in class JTapiObj got a null connection from a call to 'findTerminalConnection' 3rd Level Text = ''
13037_GW_E_JTAPIOBJ_PERFORMANCEHOLDCALL_NO_TERMINAL_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on HOLD operation' 2nd Level Text = 'The routine performHoldCall in class JTapiObj got a null connection from a call to 'findTerminalConnection' 3rd Level Text = ''
13038_GW_E_JTAPIOBJ_PERFORMANREDIRECTCALL_INVALID_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on REDIRECT operation - Invalid Connection' 2nd Level Text = 'The routine performRedirectCall in class JTapiObj got a null connection from a call to 'findConnection' 3rd Level Text = ''
13039 PERERR_GW_E_JTAPIOBJ_PERFORMANCECALL_NO_TERMINAL_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on RETRIEVE operation' 2nd Level Text = 'The routine performRetrieveCall in class JTapiObj got a null connection from a call to 'findTerminalConnection' 3rd Level Text = ''
13040_GW_E_THREADANSWERCALL_ANSWER_EXCEPTION
1st Level Text = 'JTAPI Gateway - Error on ANSWER operation - Exception' 2nd Level Text = 'The routine run in object ThreadAnswerCall got an exception (Not of type CiscoJTapiException) on a call to 'answer' 3rd Level Text = ''
13041 PERERR_GW_E_THREADCLEARCALL_CALL_NOT_CONTROLLED
1st Level Text = 'JTAPI Gateway - Error on CLEAR CALL operation - Uncontrolled Call' 2nd Level Text = 'The call specified is not a controlled call' 3rd Level Text = ''
13042_GW_E_THREADCLEARCALL_DROP_EXCEPTION
1st Level Text = 'JTAPI Gateway - Error on CLEAR CALL operation - Exception' 2nd Level Text = 'The routine run in object ThreadClearCall got an exception (Not of type CiscoJTapiException) on a call to 'drop'' 3rd Level Text = ''
13043_GW_E_THREADCLEARCALL_UNKNOWN_CALLID
1st Level Text = 'JTAPI Gateway - Error on CLEAR CALL operation - Unknown Call ID' 2nd Level Text = '' 3rd Level Text = ''
13044_GW_E_THREADCLEARCONNECTION_UNKNOWN_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on CLEARCONNECTION operation - Unknown connection ID' 2nd Level Text = '' 3rd Level Text = ''
13045_GW_E_THREADCONFERENCECALL_ACTIVE_CONN_NOT_TALKING
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation - ACTIVE connection not in proper state' 2nd Level Text = 'The connection specified in the active connection is not in the TALKING state' 3rd Level Text = ''
13046_GW_E_THREADCONFERENCECALL_BAD_ACTIVE_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation - ACTIVE connection not found' 2nd Level Text = '' 3rd Level Text = ''
13047_GW_E_THREADCONFERENCECALL_BAD_HELD_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation - HELD connection not found' 2nd Level Text = '' 3rd Level Text = ''
13048 PERERR_GW_E_THREADCONFERENCECALL_CREATECALL_NULL_CALL
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got a null call returned from 'createcall'.' 3rd Level Text = ''
13049 PERERR_GW_E_THREADCONFERENCECALL_EXCEPTION_ADDPARTY
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'addparty'' 3rd Level Text = ''
13050 PERERR_GW_E_THREADCONFERENCECALL_EXCEPTION_CONFERENCE_NEW
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'conference' for the NEW call' 3rd Level Text = ''
13051 PERERR_GW_E_THREADCONFERENCECALL_EXCEPTION_CONFERENCE_HELD
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'conference' for the HELD call' 3rd Level Text = ''
13052 PERERR_GW_E_THREADCONFERENCECALL_EXCEPTION_CONSULT
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'consult'' 3rd Level Text = ''
13053 PERERR_GW_E_THREADCONFERENCECALL_EXCEPTION_CREATECALL
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'consult'' 3rd Level Text = ''
13054_GW_E_THREADCONFERENCECALL_EXCEPTION_SETCONFERENCEENABLE
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'setconferenceenable'' 3rd Level Text = ''
13055 PERERR_GW_E_THREADCONFERENCECALL_EXCEPTION_SETTRANSFERCONTROLLER
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'settransfercontroller'' 3rd Level Text = ''
13056 PERERR_GW_E_THREADCONFERENCECALL_HELD_CONN_NOT_HELD
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation - HELD connection not HELD' 2nd Level Text = 'The connection passed for the held connection is not in the HELD state' 3rd Level Text = ''
13057_GW_E_THREADCONFERENCECALL_NULL_DIALED_NUMBER
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation - Invalid Dialed Number' 2nd Level Text = 'A NULL dialed number was specified for the consultation number' 3rd Level Text = ''
13058 PERERR_GW_E_THREADCONSULTATIONCALL_CREATECALL_NULL_CALL
1st Level Text = 'JTAPI Gateway - Operation error on CONSULT operation' 2nd Level Text = 'The routine run in object ThreadConsultationCall got a null call returned from 'createcall'.' 3rd Level Text = ''
13059 PERERR_GW_E_THREADCONSULTATIONCALL_EXCEPTION_CONSULT
1st Level Text = 'JTAPI Gateway - Error on CONSULT operation' 2nd Level Text = 'The routine run in object ThreadConsultationCall got an exception on a call to 'settransfercontroller'' 3rd Level Text = ''
13060 PERERR_GW_E_THREADCONSULTATIONCALL_EXCEPTION_CREATECALL
1st Level Text = 'JTAPI Gateway - Error on CONSULT operation' 2nd Level Text = 'The routine run in object ThreadConsultationCall got an exception on a call to 'createCall'' 3rd Level Text = ''
13061 PERERR_GW_E_THREADCONSULTATIONCALL_EXCEPTION_SETCONFERENCEENABLE
1st Level Text = 'JTAPI Gateway - Error on CONSULT operation' 2nd Level Text = 'The routine run in object ThreadConsultationCall got an exception on a call to 'setConferenceEnable'' 3rd Level Text = ''
13062 PERERR_GW_E_THREADCONSULTATIONCALL_INVALID_CONSULT_TYPE
1st Level Text = 'JTAPI Gateway - Error on CONSULT operation - Invalid Consult type ' 2nd Level Text = 'The type specified is not TRANSFER or CONFERENCE' 3rd Level Text = ''
13063 PERERR_GW_E_THREADCONSULTATIONCALL_NO_ACTIVE_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on CONSULT operation - No Active Connection' 2nd Level Text = 'The ACTIVE connection specified in the request does not exist' 3rd Level Text = ''
13064 PERERR_GW_E_THREADECAPESERVICE_CREATECALL_NULL_CALL1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation ' 2nd Level Text = 'Got a NULL call returned from 'createCall'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13065 PERERR_GW_E_THREADECAPESERVICE_CREATECALL_NULL_CALL2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got a NULL call returned from 'createCall'(method 'CreateConsultCall' in class ThreadEscapeService )' 3rd Level Text = ''
13066 PERERR_GW_E_THREADECAPESERVICE_CREATECALL_NULL_CALL3
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got a NULL call returned from 'createCall'(method 'CreateBlindConferenceCall' in class ThreadEscapeService )' 3rd Level Text = ''
13067 PERERR_GW_E_THREADECAPESERVICE_EXCEPTION_CONFERENCE
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'conference'(method 'CreateBlindConferenceCall' in class ThreadEscapeService )' 3rd Level Text = ''
13068 PERERR_GW_E_THREADECAPESERVICE_EXCEPTION_CONNECT
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'connect'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13069 PERERR_GW_E_THREADECAPESERVICE_EXCEPTION_CONSULT1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'consult'(method 'CreateConsultCall' in class ThreadEscapeService )' 3rd Level Text = ''
13070 PERERR_GW_E_THREADECAPESERVICE_EXCEPTION_CONSULT2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'consult'(method 'CreateBlindConferenceCall' in class ThreadEscapeService )' 3rd Level Text = ''
13071 PERERR_GW_E_THREADECAPESERVICE_EXCEPTION_CREATECALL1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'createCall'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13072 PERERR_GW_E_THREADECAPESERVICE_EXCEPTION_CREATECALL2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'createCall'(method 'CreateConsultCall' in class ThreadEscapeService )' 3rd Level Text = ''
13073 PERERR_GW_E_THREADECAPESERVICE_EXCEPTION_CREATECALL3
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'createCall'(method 'CreateBlindConferenceCall' in class ThreadEscapeService )' 3rd Level Text = ''
13074 PERERR_GW_E_THREADECAPESERVICE_EXCEPTION_GETADDRESS
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'getAddress'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13075 PERERR_GW_E_THREADECAPESERVICE_EXCEPTION_GETTERMINALS
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'getTerminals'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13076 PERERR_GW_E_THREADECAPESERVICE_EXCEPTION_SETCONFERENCEENABLE1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'setConferenceEnable'(method 'CreateConsultCall' in class ThreadEscapeService )' 3rd Level Text = ''
13077 PERERR_GW_E_THREADECAPESERVICE_EXCEPTION_SETCONFERENCEENABLE2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'setConferenceEnable'(method 'CreateBlindConference' in class ThreadEscapeService )' 3rd Level Text = ''
13078_GW_E_THREADECAPESERVICE_INVALID_EMERGENCY_ALERT_TYPE
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation - Invalid Alert Type' 2nd Level Text = 'The Alert type specified was not CONSULT or BLIND_CONFERENCE' 3rd Level Text = ''
13079_GW_E_THREADECAPESERVICE_INVALID_SUPERVISOR_ASSIST_TYPE
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation - Invalid Alert Type' 2nd Level Text = 'The Alert type specified was not CONSULT or BLIND_CONFERENCE' 3rd Level Text = ''
13080 PERERR_GW_E_THREADECAPESERVICE_NO_TERMINAL_LIST
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got a NULL terminal list from 'getTerminals'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13081 PERERR_GW_E_THREADHOLDCALL_CALL_NOT_CONTROLLED
1st Level Text = 'JTAPI Gateway - Error on HOLD operation - Uncontrolled Call' 2nd Level Text = 'The call specified is not a controlled call' 3rd Level Text = ''
13082 PERERR_GW_E_THREADHOLDCALL_EXCEPTION_HOLD
1st Level Text = 'JTAPI Gateway - Error on HOLD operation - Exception' 2nd Level Text = 'Got an exception on a call to 'hold'(method 'run' in class ThreadHoldCall )' 3rd Level Text = ''
13083 PERERR_GW_E_THREADMAKECALL_CREATECALL_NULL_CALL
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation - Can't create call' 2nd Level Text = 'Got a NULL call returned from 'createCall'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13084_GW_E_THREADMAKECALL_CREATE_CALL_FAILURE
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation - Can't create call' 2nd Level Text = 'Got an exception on a call to 'createCall'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13085 PERER_GW_E_THREADMAKECALL_GENERIC_CM_ERROR
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation - Exception' 2nd Level Text = 'Got an exception on a call to 'connect'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13086_GW_E_THREADMAKECALL_NULL_TERMINAL_LIST
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation' 2nd Level Text = 'Got a NULL terminal list returned from 'getTerminals'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13087 PERERR_GW_E_THREADMAKECALL_PROVIDER_GETADDRESS
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation' 2nd Level Text = 'Got an exception on a call to 'getAddress'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13088_GW_E_THREADMAKECALL_PROVIDER_GETTERMINAL
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation' 2nd Level Text = 'Got an exception on a call to 'getTerminals'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13089_GW_E_THREADREDIRECTCALL_EXCEPTION_REDIRECT
1st Level Text = 'JTAPI Gateway - Error on REDIRECT operation - Exception' 2nd Level Text = 'Got an exception on a call to 'redirect'(method 'run' in class ThreadRedirectCall )' 3rd Level Text = ''
13090_GW_E_THREADRETRIEVECALL_CALL_NOT_CONTROLLED
1st Level Text = 'JTAPI Gateway - Error on RETRIEVE operation - Uncontrolled Call' 2nd Level Text = 'The call specified is not a controlled call' 3rd Level Text = ''
13091 PERERR_GW_E_THREADRETRIEVECALL_EXCEPTION_UNHOLD
1st Level Text = 'JTAPI Gateway - Error on RETRIEVE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'unhold'(method 'run' in class ThreadRetrieveCall )' 3rd Level Text = ''
13092 PERERR_GW_E_THREADSENDDTMF_EXCEPTION_GENERATEDTMF
1st Level Text = 'JTAPI Gateway - Error on SEND DTMF operation - Exception' 2nd Level Text = 'Got an exception on a call to 'generateDTMF'(method 'run' in class ThreadSendDTMF )' 3rd Level Text = ''
13093 PERERR_GW_E_THREADSENDDTMF_INVALID_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on SEND DTMF operation - Invalid Connection ID' 2nd Level Text = 'The method 'run' in class ThreadSendDTMF got a null connection from a call to 'findTerminalConnection'' 3rd Level Text = ''
13094 PERERR_GW_E_THREADSENDDTMF_NOT_MEDIATERMINALCONNECTION
1st Level Text = 'JTAPI Gateway - Error on SEND DTMF operation - No Media Termination' 2nd Level Text = '' 3rd Level Text = ''
13095_GW_E_THREADSUPERVISECALL_ACTIVE_CONN_NOT_TALKING
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - ACTIVE connection not in proper state' 2nd Level Text = 'The connection specified in the active connection is not in the TALKING state' 3rd Level Text = ''
13096_GW_E_THREADSUPERVISECALL_ALREADY_BARGED_IN
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Cannot Barge in, already barged into' 2nd Level Text = 'The call specified on the barge in request has already been barged into' 3rd Level Text = ''
13097 PERERR_GW_E_THREADSUPERVISECALL_CREATECALL_NULL_CALL
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Can't create call' 2nd Level Text = 'The routine run in object ThreadSuperviseCall got a null call returned from 'createcall'.' 3rd Level Text = ''
13098_GW_E_THREADSUPERVISECALL_EXCEPTION_ANSWER1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'answer'(method 'DirectSupervisorBargeIn' in class ThreadSuperviseCall)' 3rd Level Text = ''
13099_GW_E_THREADSUPERVISECALL_EXCEPTION_ANSWER2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'answer'(method 'BargeInBlindConferenceCall' in class ThreadSuperviseCall)' 3rd Level Text = ''
13100 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_CONFERENCE1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'conference'(method 'SupervisorBargeInCall' in class ThreadSuperviseCall)' 3rd Level Text = ''
13101 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_CONFERENCE2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'conference'(method 'DirectSupervisorBargeIn' in class ThreadSuperviseCall)' 3rd Level Text = ''
13102 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_CONSULT
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'conference'(method 'DirectSupervisorBargeIn' in class ThreadSuperviseCall)' 3rd Level Text = ''
13103 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_CREATECALL
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'createCall'(method 'DirectSupervisorBargeIn' in class ThreadSuperviseCall)' 3rd Level Text = ''
13104 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_DISCONNECT1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'disconnect'(method 'DropSupervisorCall' in class ThreadSuperviseCall)' 3rd Level Text = ''
13105 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_DISCONNECT2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'disconnect'(method 'InterceptCall' in class ThreadSuperviseCall)' 3rd Level Text = ''
13106_GW_E_THREADSUPERVISECALL_EXCEPTION_SETCONFERENCEENABLE
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'disconnect'(method 'DirectSupervisorBargeIn' in class ThreadSuperviseCall)' 3rd Level Text = ''
13107 PERERR_GW_E_THREADSUPERVISECALL_HELD_CONN_NOT_HELD1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - HELD connection is not HELD' 2nd Level Text = 'The connection specified for the HELD call is not in the held state (method 'BargInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13108 PERERR_GW_E_THREADSUPERVISECALL_HELD_CONN_NOT_HELD2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - HELD connection is not HELD' 2nd Level Text = 'The connection specified for the HELD call is not in the held state (method 'DirectSupervisorBargeIn' class ThreadSuperviseCall)' 3rd Level Text = ''
13109_GW_E_THREADSUPERVISECALL_INVALID_ACTION
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid action. The action specified was not CLEAR, BARGE_IN or INTERCEPT' 2nd Level Text = '' 3rd Level Text = ''
13110_GW_E_THREADSUPERVISECALL_INVALID_ACTIVE_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - No ACTIVE connection' 2nd Level Text = 'The connection specified in the active connection doesn't exist' 3rd Level Text = ''
13111_GW_E_THREADSUPERVISECALL_INVALID_AGENT_CALLID1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Bad Call ID' 2nd Level Text = 'The call id in the agent object is invalid (method 'BargeInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13112_GW_E_THREADSUPERVISECALL_INVALID_AGENT_CALLID2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Bad Call ID' 2nd Level Text = 'The call id in the agent object is invalid (method 'DirectSupervisorBargeIn' class ThreadSuperviseCall)' 3rd Level Text = ''
13113_GW_E_THREADSUPERVISECALL_INVALID_AGENT_CONNECTION1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Bad Connection ID' 2nd Level Text = 'The connection id in the agent object is invalid (method 'BargeInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13114_GW_E_THREADSUPERVISECALL_INVALID_AGENT_CONNECTION2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Bad Connection ID' 2nd Level Text = 'The connection id in the agent object is invalid (method 'InterceptCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13115 PERERR_GW_E_THREADSUPERVISECALL_INVALID_HELD_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid HELD connection' 2nd Level Text = 'The connection id in the agent object is invalid (method 'BargeInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13116_GW_E_THREADSUPERVISECALL_INVALID_SUPERVISOR_CONNECTION1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid Supervisor connection' 2nd Level Text = 'The connection id in the agent object is invalid (method 'DropSupervisorCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13117_GW_E_THREADSUPERVISECALL_INVALID_SUPERVISOR_CONNECTION2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid Supervisor connection' 2nd Level Text = 'The connection id in the agent object is invalid (method 'BargeInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13118_GW_E_THREADSUPERVISECALL_INVALID_SUPERVISOR_CONNECTION3
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid Supervisor connection' 2nd Level Text = 'The connection id in the agent object is invalid (method 'DirectSupervisorBargeIn' class ThreadSuperviseCall)' 3rd Level Text = ''
13119_GW_E_THREADSUPERVISECALL_INVALID_SUPERVISOR_CONNECTION4
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid Supervisor connection' 2nd Level Text = 'The connection id in the agent object is invalid (method 'BargeInBlindTransferCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13120_GW_E_THREADSUPERVISECALL_SUPERVISOR_NOT_TALKING
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Supervisor Connection not TALKING' 2nd Level Text = 'The supervisor's connection is not in the talking state (method 'DirectSupervisorBargeIn' class ThreadSuperviseCall)' 3rd Level Text = ''
13121_GW_E_THREADTRANSFERCALL_ACTIVE_CONN_NOT_TALKING
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Connection not TALKING' 2nd Level Text = 'The connection is not in the talking state (method 'BargeInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13122 PERERR_GW_E_THREADTRANSFERCALL_EXCEPTION_SETTRANSFERCONTROLLER 컨트롤러
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'method 'run' in class ThreadTransferCall Got an exception on a call to 'setTransferController'' 3rd Level Text = ''
13123 PERERR_GW_E_THREADTRANSFERCALL_EXCEPTION_TRANSFER1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'method 'run' in class ThreadTransferCall Got an exception on a call to 'transfer' with the HELD call specified' 3rd Level Text = ''
13124 PERERR_GW_E_THREADTRANSFERCALL_EXCEPTION_TRANSFER2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'transfer' with the ACTIVE call specified' 3rd Level Text = '(method 'run' in class ThreadTransferCall)'
13125 PERERR_GW_E_THREADTRANSFERCALL_HELD_CONN_NOT_HELD
1st Level Text = 'JTAPI Gateway - Error on TRANSFER operation HELD connection not HELD' 2nd Level Text = 'The connection passed for the held connection is not in the HELD state' 3rd Level Text = ''
13126_GW_E_THREADTRANSFERCALL_INVALID_ACTIVE_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on TRANSFER operation - No ACTIVE connection' 2nd Level Text = 'The connection specified in the active connection doesn't exist' 3rd Level Text = ''
13127 PERERR_GW_E_THREADTRANSFERCALL_INVALID_HELD_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on TRANSFER operation Invalid HELD connection' 2nd Level Text = 'The connection id in the agent object is invalid' 3rd Level Text = ''
20000_CM_UNSPECIFIED
1st Level Text = 'An unspecifiedCall Manager - error occurred on the operation' 2nd Level Text = '' 3rd Level Text = ''
20001_CM_TIMEOUT
1st Level Text = 'A time-out CallManager - occurred on the operation' 2nd Level Text = 'An operation exceeded the time limit that was configured/allocated for that operation' 3rd Level Text = ''
20002 PERERR_CM_NO_ACTIVE_DEVICE_FOR_THIRDPARTY
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20003_CM_EXISTING_FIRSTPARTY
1st Level Text = 'CallManager - Line was specified that was not found on the device' 2nd Level Text = '' 3rd Level Text = ''
20004 PERERR_CM_INLEGAL_HANDLE
1st Level Text = 'CallManager - Handle is unknown to the system.' 2nd Level Text = '' 3rd Level Text = ''
20005_CM_UNDEFINED_LINE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20006 PERERR_CM_INLEGAL_CALLINGPARTY
1st Level Text = 'CallManager - Attempt to originate call using a calling party that is not on the device.' 2nd Level Text = '' 3rd Level Text = ''
20007_CM_CALL_ALREADY_EXISTS
1st Level Text = 'CallManager - Another call already exists on the line' 2nd Level Text = '' 3rd Level Text = ''
20008_CM_LINECONTROL_FAILURE
1st Level Text = 'CallManager - Line control refuses to let a new call because of it's state (probably bug)' 2nd Level Text = '' 3rd Level Text = ''
20009 PERERR_CM_INVALID_CALLSTATE
1st Level Text = 'CallManager - Line is not in a legal state to invoke the command' 2nd Level Text = '' 3rd Level Text = ''
20010 PERERR_CM_CALLHANDLE_NOTINCOMINGCALL - CallManager
1st Level Text = 'Attempt to answer a call that either does not exist or is not in the correct state' 2nd Level Text = '' 3rd Level Text = ''
20011_CM_TRANSFERFAILED_DESTINATION_UNALLOCATED
1st Level Text = 'CallManager - Attempt to transfer to a directory number that is not registered' 2nd Level Text = '' 3rd Level Text = ''
20013_CM_TRANSFERFAILED_DESTINATION_BUSY
1st Level Text = 'CallManager - Attempt to transfer to a busy destination' 2nd Level Text = '' 3rd Level Text = ''
20014_CM_TRANSFERFAILED
1st Level Text = 'CallManager - Transfer failed' 2nd Level Text = '(probable cause is one of the call legs was hung up or disconnected from the far end)' 3rd Level Text = ''
20015_CM_HOLDFAILED
1st Level Text = 'CallManager - Hold was rejected by line control or call control' 2nd Level Text = '' 3rd Level Text = ''
20017 PERERR_CM_RETRIEVEFAILED
1st Level Text = 'CallManager - Retrieve was rejected by line control or call control' 2nd Level Text = '' 3rd Level Text = ''
20018_CM_DB_NO_MORE_DEVICES 입력
1st Level Text = 'CallManager - Error No longer used' 2nd Level Text = '' 3rd Level Text = ''
20020_CM_DB_INLEGATED_DEVICE_TYPE
1st Level Text = 'CallManager - Error No longer used' 2nd Level Text = '' 3rd Level Text = ''
20021 PERERR_CM_DB_ERROR
1st Level Text = 'CallManager - Device query contained an illegal device type' 2nd Level Text = '' 3rd Level Text = ''
20022_CM_CANNOT_TERMINATE_MEDIA_ON_PHONE
1st Level Text = 'CallManager - Media cannot be terminated by an application when the device has a physical phone (the phone always terminates the media)' 2nd Level Text = '' 3rd Level Text = ''
20025 PERERR_CM_UNKNOWN_GLOBAL_CALL_HANDLE
1st Level Text = 'CallManager - Error no longer used' 2nd Level Text = '' 3rd Level Text = ''
20026_CM_DEVICE_NOT_OPEN
1st Level Text = 'CallManager - Command issued on a line that must be open' 2nd Level Text = '' 3rd Level Text = ''
20027_CM_ASSOCIATED_LINE_NOT_OPEN
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20028_CM_SSAPI_NOT_REGISTERED
1st Level Text = 'CallManager - Redirect command was issued when the internal supporting interface was not initialized' 2nd Level Text = '' 3rd Level Text = ''
20029_CM_REDIRECT_CALL_DOES_NOT_EXIST
1st Level Text = 'CallManager - Attempt to redirect a call that does not exist or is no longer active' 2nd Level Text = '' 3rd Level Text = ''
20048_CM_REDIRECT_CALLINFO_ERR
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20049_CM_REDIRECT_ERR
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20050_CM_REDIRECT_CALL_CALL_TABLE_FULL
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20051_CM_REDIRECT_CALL_PROTOCOL_ERROR
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20052_CM_REDIRECT_CALL_UNKNOWN_DESTINATION
1st Level Text = 'CallManager - Attempt to redirect to an unknown destination' 2nd Level Text = '' 3rd Level Text = ''
20053_CM_REDIRECT_CALL_DIGIT_ANALYSIS_TIMEOUT
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20054_CM_REDIRECT_CALL_MEDIA_CONNECTION_FAILED
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20055_CM_REDIRECT_CALL_PARTY_TABLE_FULL
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20056 PERERR_CM_REDIRECT_CALL_ORIGINATOR_ABANDED
1st Level Text = 'CallManager - Far end hung up on the call being redirected' 2nd Level Text = '' 3rd Level Text = ''
20057_CM_REDIRECT_CALL_UNKNOWN_PARTY
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20058_CM_REDIRECT_CALL_INCOMPATIBLE_STATE
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20059_CM_REDIRECT_CALL_PENDING_REDIRECT_TRANSACTION
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20060 PERERR_CM_REDIRECT_CALL_UNKNOWN_ERROR
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20061 PERERR_CM_REDIRECT_CALL_NORMAL_CLEARING
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20062_CM_REDIRECT_CALL_UNRECOGNIZED_MANAGER
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20063_CM_REDIRECT_CALL_DESTINATION_BUSY
1st Level Text = 'CallManager - Redirect destination is busy' 2nd Level Text = '' 3rd Level Text = ''
20064_CM_REDIRECT_CALL_DESTINATION_OUT_OF_ORDER
1st Level Text = 'CallManager - Redirect destination is out of order' 2nd Level Text = '' 3rd Level Text = ''
20065_CM_CANNOT_OPEN_DEVICE
1st Level Text = 'CallManager - Device open failed because the associated device is shutting down (unregistering)' 2nd Level Text = '' 3rd Level Text = ''
20066_CM_TRANSFERFAILED_OUTSTANDING_TRANSFER
1st Level Text = 'CallManager - Existing transfer still in progress' 2nd Level Text = '' 3rd Level Text = ''
20067 PERERR_CM_TRANSFERFAILED_CALLCONTROL_TIMEOUT
1st Level Text = 'CallManager - Expected response from call control not received during a transfer' 2nd Level Text = '' 3rd Level Text = ''
20068_CM_CALLHANDLE_UNKNOWN_TO_LINECONTROL
1st Level Text = 'CallManager - Attempt to redirect call that was unknown to line control' 2nd Level Text = '' 3rd Level Text = ''
20069_CM_OPERATION_NOT_AVAILABLE_IN_CURRENT_STATE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20070_CM_CONFERENCE_FULL
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20071_CM_MAX_NUMBER_OF_CTI_CONNECTIONS_REACHED
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20080_CM_INCOMPATIBLE_PROTOCOL_VERSION
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20081_CM_UNRECOGNIZABLE_PDU 입력
1st Level Text = 'CallManager - QBE protocol error (bug)' 2nd Level Text = '' 3rd Level Text = ''
20082_CM_INLEGAL_MESSAGE_FORMAT
1st Level Text = 'CallManager - QBE protocol error (bug)' 2nd Level Text = '' 3rd Level Text = ''
20094_CM_DIRECTORY_TEMPORARY_UNAVAILABLE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20095_CM_DIRECTORY_LOGIN_NOT_ALLOWED
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20096 PERERR_CM_DIRECTORY_LOGIN_FAILED
1st Level Text = 'CallManager - Login to the directory server failed when opening the provider' 2nd Level Text = '' 3rd Level Text = ''
20097_CM_PROVIDER_NOT_OPEN
1st Level Text = 'CallManager - Attempt to issue a CTI command before the provider was open' 2nd Level Text = '' 3rd Level Text = ''
20098_CM_PROVIDER_ALREADY_OPEN
1st Level Text = 'CallManager - Attempt to reopen a provider' 2nd Level Text = '' 3rd Level Text = ''
20099_CM_NOT_INITIALIZED
1st Level Text = 'CallManager - Attempt to open a provider before CTI initialization completes' 2nd Level Text = '' 3rd Level Text = ''
20100 PERERR_CM_CLUSTER_LINK_FAILURE
1st Level Text = 'CallManager - Link failed to one of the call managers in the cluster (network error)' 2nd Level Text = '' 3rd Level Text = ''
20101_CM_LINE_INFO_DOES_NOT_EXIST
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20102_CM_DIGIT_GENERATION_ALREADY_IN_PROGRESS
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20103_CM_DIGIT_GENERATION_WRONG_CALL_HANDLE 입력
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20104_CM_DIGIT_GENERATION_WRONG_CALL_STATE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20105_CM_DIGIT_GENERATION_CALLSTATE_CHANGED
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20112 PERERR_CM_RETRIEVEFAILED_ACTIVE_CALL_ON_LINE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20113_CM_INVALID_LINE_HANDLE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20114_CM_LINE_NOT_PRIMARY
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20115_CM_CFWDALL_ALREADY_SET
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20116_CM_CFWDALL_DESTN_INVALID
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20117_CM_CFWDALL_ALREADY_OFF
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20119_CM_DEVICE_OUT_OF_SERVICE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20120_CM_MSGWAITING_DESTN_INVALID
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20121_CM_DARES_INVALID_REQ_TYPE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20122_CM_CONFERENCE_FAILED 오류
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20123_CM_CONFERENCE_INVALID_PARTICIPANT
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20124_CM_CONFERENCE_ALREADY_PRESENT
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20125_CM_CONFERENCE_INACTIVE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20126_CM_TRANSFER_INACTIVE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20153_CM_COMMAND_NOT_IMPLEMENTED_ON_DEVICE
1st Level Text = 'CallManager - Device does not support the command' 2nd Level Text = 'Undescribed Error' 3rd Level Text = ''
20512_CM_PROVIDER_CLOSED
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20513_CM_PROTOCOL_TIMEOUT
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
24095_CM_GENERAL
1st Level Text = 'CallManager - Unknown CallManager Failure on Operation' 2nd Level Text = 'An error response was received for a request issued to the call manager, but no error code could be extracted. This will ALWAYS be the case in the Encore Release. Please refer to the JTAPI log for more information' 3rd Level Text = ''
PIM은 procmon 명령을 통해 다양한 추적 레벨을 지원합니다. 이 차트는 PIM이 지원하는 모든 추적 비트 및 해당 키워드를 나열합니다. 이러한 전환은 즉시 적용되며 해제될 때까지 유효합니다. 이러한 설정은 비휘발성이며 재부팅 및 재시작 시 유지됩니다.
참고: 이 차트에는 PIM 관련 플래그만 나열되며 모든 PIM에 대한 표준은 포함되지 않습니다.
Procmon 토글 키워드 | 설명 |
---|---|
앞쪽 | 통화 전 표시, 취소 등에 대한 모든 정보를 추적합니다. 또한 경로 선택 및 경로 종료 메시지를 추적합니다. |
call_match_timing | 디바이스에서 통화가 제공될 때 보류 중인 시간(초)을 포함하는 모든 정보를 추적합니다. |
주변 장치_에이전트_메시지 | 에이전트 상태 전환을 추적합니다. |
opcrequest | 모든 OPC(Open Peripheral Controller)Request 테이블 조작을 추적합니다. 이러한 로드는 요청 및 기타 잠재적 사항을 라우팅하는 데 사용됩니다. |
잠금_opcrequest | OPCRequest 테이블의 잠금 및 잠금 해제를 추적합니다. |
jtapi_gw_session | JTAPI 게이트웨이에서 연결 시도를 추적합니다. |
jtapi_gw_heartbeat | 게이트웨이 프로세스에서 JTAPI 클라이언트가 보내고 받은 하트비트 메시지를 표시합니다. |
jtapi_call_event | 게이트웨이에서 JTAPI 클라이언트가 수신한 통화 이벤트 메시지를 추적합니다. |
jtapi_opc_heartbeat | JTAPI 클라이언트에서 OPC와 주고받는 메시지를 추적합니다. |
jtapi_dialed_number_registration | 주변 장치 모니터 및 DN(디렉토리 번호) 콜백 등록과 관련된 메시지를 추적합니다. |
lock_jtapi_application | 특정 JTAPI 클라이언트에 의해 애플리케이션 레이어 잠금을 추적합니다(호출 잠금). |
lock_jtapi_layer | JTAPI 레이어 잠금을 추적합니다. |
jtapi_op_error | JTAPI 클라이언트에서 발생하는 운영 오류를 추적합니다. |
텔드 상담원 상태 | 텔레포니 드라이버 레이어에서 에이전트 상태 메시지 및 전환을 추적합니다. |
lock_teldrive_layer | 텔레포니 드라이버 레이어의 잠금 및 잠금 해제를 추적합니다. |
lock_teldrive_instance | 텔레포니 드라이버 인스턴스의 잠금 및 잠금 해제를 추적합니다. |
teld_config_error | 텔레포니 드라이버 레이어에서 컨피그레이션 오류를 추적합니다. |
teld_op_error | 텔레포니 드라이버 계층에서 발생하는 운영 오류를 추적합니다. |
teld_universal_failure | 텔레포니 드라이버 계층에서 발생하는 범용 오류 오류와 주변 장치 오류 코드(텍스트도)를 추적합니다. |
teld_universal_failure_seclvl | 추적 범용 오류가 있을 경우 주변 장치 오류 코드와 연결된 두 번째 및 세 번째 수준 텍스트를 추적합니다. |
개정 | 게시 날짜 | 의견 |
---|---|---|
1.0 |
06-Aug-2002 |
최초 릴리스 |