Data#3 excels in customer success with Cisco CX

Discover how Data#3 is driving renewals and business outcomes through a lifecycle approach.

Contact Cisco

  • Get a call from Sales
  • Call Sales:
  • 1-800-553-6387
  • US/CAN | 5am-5pm PT
  • Product / Technical Support
  • Training & Certification

Story highlights

Opportunities

  • Data#3 has over 45 years of experience helping customers harness the power of technology for a better future
  • The Australian-based Cisco partner has fully embraced a lifecycle model and a customer success practice over the past few years
  • The partnership with Cisco played a key role in enabling Data#3 to deliver excellence in customer experience

Solutions

  • Close alignment with Cisco and creation of a robust national customer success practice
  • Success Tracks and the PX Cloud telemetry, providing an outcome-focused and proactive solution support
  • Lifecycle Incentives (LCI) program and Lifecycle Advantage (LCA) to accelerate software adoption and maximize recurring revenue

Outcomes

  • Recognized as the Cisco Global Software Partner of the Year and Cisco Customer Experience Partner of the Year for APAC in 2023
  • Assigning Customer Success Managers has increased renewal rates by 20 points in certain accounts
  • Data#3 is committed to continuous investments in customer success and the partnership with Cisco

The story

“We are focused on driving customer business outcomes and a lifecycle approach to our solutions. We’ll continue to look at ways to expand this even further, and how Data#3 and Cisco can be better together.”

John Tan, Chief Customer Officer, Data#3

“Success Tracks and cloud initiatives have redefined the way that Data#3 supports its services. For instance, the Data#3 team uses the Cisco PX Cloud platform as a single pane of glass to manage their Cisco customers.”

Emma Crome, Success Programs Manager, Cisco

Find out how partners like Data#3 sees and manages contract renewals, the customers’ adoption journey and much more directly from the PX Cloud. View our interactive demo.

“We are driven by a life cycle approach and take full advantage of all the Cisco tools and resources available to us. We pay particular attention to Success Tracks and PX Cloud, the LCA portal, and the LCI adoption program.”

David Impellizzeri, Customer Success Team Lead, Data#3

 

Industry: Services and solutions provider

Company size: 1,200 employees

Headquarters: Brisbane, Australia

Cisco solutions used:

Explore related customer stories

Logicalis Group

Driving sustainability through CX and managed services

Atea ASA

Creating value through services with Cisco CX

ePlus

ePlus and Cisco CX maximize customer value in providing Partner Advanced Support