Hybrid Work Index

Methodology

The Hybrid Work Index is based on Cisco’s collaboration, networking, and security platform data. Analyzing millions of records of customer telemetry data – aggregated and anonymized – has uncovered insights and trends for this era of hybrid work. This includes:

• Cisco Webex: Collaboration usage behaviors
• Cisco Umbrella: Evolving cyber-threats and mitigation
• Cisco Secure Access by Duo: Remote access authentication
• Cisco Meraki: Network usage patterns and teleworker traffic trends​
• ThousandEyes: Network outages and application monitoring

Platform telemetry data insights are supported by third-party research and employee data, including: 

• Commissioned Global Survey: Global survey of 39,880 CIOs, IT Decision Makers and office workers in 34 global markets, commissioned by Cisco and deployed by Censuswide in August 2021 to uncover evolving perceptions around the future of work, connectivity, and the modern enterprise.
• Cisco Employee Data: Team Space weekly check-ins and internal survey on work preferences and engagement.