Integrator
Integrators build solutions that solve business problems using their unique expertise.
Provider
Providers deliver as-a-service and managed solutions with flexible consumption options, powered by Cisco.
Developer
Developers build unique solutions and applications on Cisco platforms to deliver customer-specific business outcomes.
Advisor
Advisors provide expert market and business consulting services.
Learning
Learning partners enable end-user success through training and education.
Consultants
Consultants provides business and technology consulting capabilities well before the systems integration phase.
Digital solutions integrators
DSIs are niche consulting companies with specialized focus on workflows for industries/critical business processes. They specialize in making digital business transformation a reality. They help integrate digital capabilities across all business operations and are experts at driving those conversations with customers in new buying centers and line-of-business.
Global industry partners
GIPs lead Cisco’s market penetration into industry verticals through their RTM by integrating Cisco technologies into their operational technology solution platforms.
Independent hardware vendors
IHVs specialize in hardware-based solutions. The hardware might be combined with Cisco platforms to provide customers with integrated systems or appliance stack. Typically, this is a meet-in-the-channel model.
Independent software vendors
ISVs specialize in developing and selling software solutions. The software might be integrated with Cisco platforms to enable more capabilities for customers, or it could be that Cisco features are part of the ISV application modernization and re-architecting roadmap. Some ISVs are on the Cisco GPL, but most meet in the channel.
IT resellers
IT resellers partner with a resale contract agreement with Cisco to resell Cisco technology and services.
Service providers
SPs specialize in large-scale deployment of communications and technology solutions built on Cisco platforms.
Systems integrators
SIs create complex information systems that may include designing or building a customized architecture or application, integrating it with new or existing hardware, packaged and custom software, and communications.
Cisco portfolio for hospitality: What can we help you solve today?
Front of house
Back of house
Safety, security, and compliance
Intelligent operations
- Explore the use cases
- Explore the architectures
- __________
-
Front of house
-
Back of house
-
Safety, security, and compliance
-
Intelligent operations
Mobile engagement
Enable guests to communicate with the property whenever, wherever, and however they want.
Business overview
-
Industry drivers
- Guests have become accustomed to communicating whenever they want from wherever they happen to be
- Personalized offers increase spend and create moments that matter
- Consumers don't care that issues arise; how the issues are fixed is what makes the difference
- Loyalty rewards and perceived value should be at guest fingertips
-
Business needs
- Delivering information, products, and services wherever and however customers want to receive them
- Tailoring experiences with personal and contextual information to increase brand affinity
- Timely response from the correct department is a differentiator
- Providing visibility to tier levels and next steps to achievement
-
Capabilities
- Understanding presence, proximity, and location of guests and associates in all locations
- Personalized offers sent in the guests' preference will increase adoption
- Securely connecting guests to information and enabling timely responses will increase guest satisfaction
- Rewards for loyalty and the ability to achieve tiers will increase guest affinity
-
Business outcomes
- Increased bookings
- Increased revenue
- Reduced labor costs
- Improved customer experience scores
- Increased wallet share
- Increased brand affinity and loyalty
-
Stakeholders
- Chief digital officer
- Chief marketing officer
- VP of hotel operations
- General manager
- Chief revenue officer
- Chief financial officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Digital signage |
Wipro VisionEDGE |
|
Messaging platform |
Webex CPaaS |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Full-Stack Observability: Application Dependency Monitoring |
|
|
Full-Stack Observability: Application Security |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Full-Stack Observability: Hybrid Application Monitoring |
|
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Dynamic digital signage
- Overview
- Business overview
- Products and services
- __________
Engage guests with a dynamic solution combining high-definition video delivery and state-of-the-art digital signage.
Business overview
-
Industry drivers
- Deliver media-centric experiences that today’s guests expect in a luxury setting
- Respond to operational changes in real time
- Provide new opportunities for sponsors to engage with guests in meaningful ways
-
Business needs
- Deliver promotions that are focused and relevant to guests when and where they are offered
- Dynamically update video displays in real time in response to guest behavior or inventory (e.g., lobby, retail, or food and beverage outlets)
-
Capabilities
- Centralized point of command for all screens throughout a property to allow for real-time adjustments
- Dynamically program every area of the property and take a customized approach for each screen as desired or needed
- Allow the property to function as a dynamic media platform
-
Business outcomes
- Increased guest satisfaction and loyalty
- Greater operational efficiency through real-time decision making
-
Stakeholders
- Chief marketing officer
- Chief digital officer
- VP of hotel operations
- Security
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform |
|
Switching |
Cisco Catalyst 9000 Series Switches |
|
Wireless |
Cisco Catalyst IW9167 Heavy Duty Series Access Points Cisco Catalyst 9160 Series Access Points Cisco Catalyst 9130AXE-STA Access Point (third‑generation stadium antenna) Cisco Catalyst 9130 Series Access Points Cisco Catalyst 9120 Series Access Points |
|
Cameras |
Meraki MV Smart Cameras |
|
Compute |
Cisco Compute Hyperconverged with Nutanix Cisco Unified Computing System (UCS) |
|
Security Special offers above |
Cisco Duo Cisco HyperShield Cisco Identity Services Engine (ISE) Cisco Secure Firewall (Firepower 9300/4200/4100/3100 Series) Cisco Secure Malware Analytics Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise |
|
Digital media control |
Wipro VisionEDGE |
|
Digital media players |
Cisco Vision CV-UHD3/UHD2 Digital Media Players Cisco Vision CV-HD3/HD2 Digital Media Players |
|
Location and IoT services |
Cisco Spaces |
|
Application performance |
Cisco AppDynamics Cisco Catalyst Center Assurance Cisco ThousandEyes |
|
Integration services |
Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Intelligent contact center
Whether in a contact center or working from home, equip associates with the information and capabilities they need to improve customer experience, enhance brand loyalty, reduce operating costs, and support more sustainable business practices.
Business overview
-
Industry drivers
- Analytics and AI are delivering new ways to automate customer service and present order information
- Hoteliers want to know the history of every guest at all touchpoints of the journey to provide the best responses in the moments that matter
- Call centers have traditionally been focused on issue resolution, reservations, and service recovery, but properties are looking for new ways to leverage these investments for proactive customer engagement
- Contact centers are the new sales hubs for the properties, offering the ability to cross-sell, up-sell, and market in any language and format the guest desires
-
Business needs
- Turn data-driven insights into actions that improve resource allocation
- Delivery of information, products, and services whenever and in the format the guests wishes to receive them
- Heightened situational awareness of all activity for each guest and order
- Consolidate secure messaging and voice platforms
- Reduce the cost of each guest interaction while improving customer satisfaction
- Accommodate flexible workstyles for contact center associates
-
Capabilities
- Delivering personalized and contextual product and service information
- Personalize guest engagements through workflows that activate both digital and in-person resources
- Leverage understanding of guest digital channel activity to inform property interactions
- Enable seamless cross-channel guest experiences
- Divert phone traffic for centralized reception and management
- Allow contact center associates to work from any location, in any time zone, and in many languages
-
Business outcomes
- Reduced associate labor costs
- Better issue resolution times
- Quantified results from guest service initiatives
- Improved guest experience scores
- Increased wallet share
- Increased brand affinity and loyalty
- Better associate morale
- Lower real estate costs
- Reduced agent travel can result in lower carbon footprint for travel-related emissions
-
Stakeholders
- Chief digital officer
- Chief marketing officer
- Chief sustainability officer
- VP of call center
- VP of guest service
- VP of hotel operations
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Calling and contact center |
Webex Calling Webex Contact Center |
|
Messaging platform |
Webex CPaaS |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Full-Stack Observability: Application Dependency Monitoring |
|
|
Full-Stack Observability: Application Security |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Full-Stack Observability: Hybrid Application Monitoring |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Technology-enabled guest room
- Overview
- Business overview
- Products and services
- __________
A technology-enabled guest room seamlessly integrates smart devices and automation systems to enhance convenience, comfort, and personalized experiences for property guests.
Business overview
-
Industry drivers
- Guests increasingly expect personalized experiences, from room settings to entertainment options.
- Technology can streamline operations, reduce labor costs, and improve service delivery (examples include automated room service, smart thermostats, and energy management systems)
- Integrating technology with loyalty programs can enhance guest engagement and retention
- There is a heightened focus on health and safety; contactless check-in, digital room keys, and voice-activated controls reduce physical touchpoints
- Technology can help meet accessibility standards, providing better experiences for guests with disabilities
-
Business needs
- Increasing demand for seamless, personalized, and convenient experiences driven by technology-savvy travelers
- Automation and smart technologies reduce labor costs, cut energy consumption, and streamline operations
- Advanced amenities attracts technology-savvy guests and enhances brand reputation
- Data collected from smart devices and IOT sensors allows for improved service personalization
- Touchless technologies and enhanced cleaning protocols along with air quality sensors driven by health concerns
-
Capabilities
- Smart climate and room controls
- AI assistance via voice control
- Keyless entry
- IOT sensors (air quality, occupancy, smoke detection)
- Personalized entertainment via bring-your-own-content
- Energy management
- PoE lighting, smart mirrors, and interactive TVs
- Advanced security features
-
Business outcomes
- Enhanced guest satisfaction
- Increased revenue
- Operational efficiency
- Energy savings
- Competitive differentiation
- Improved data insights
- Enhanced safety and hygiene
- Brand reputation
- Higher occupancy rates
-
Stakeholders
- Owners
- Management
- VP of IT
- VP of maintenance
- Hotel general manager
- Chief marketing officer
- Chief financial officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Digital signage |
Wipro VisionEDGE |
|
Messaging platform |
Webex CPaaS |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Navigation and wayfinding
- Overview
- Business overview
- Products and services
- __________
Property navigation refers to the technology that guides guests through a property, providing directions and information to ensure they easily find their way to various facilities, rooms, and services within the property.
Business overview
-
Industry drivers
- Personalized navigation can guide guests to their rooms, amenities, or specific events, improving their stay
- For properties hosting conferences and events, effective wayfinding ensures smooth flow and timely attendance, enhancing the event experience
- Wayfinding solutions can be designed to assist guests with disabilities, ensuring compliance with accessibility regulations and enhancing safety for all guests
- Digital wayfinding reduces the need for printed maps and signage, contributing to sustainability efforts and reducing waste
- Wayfinding systems can collect data on guest movements and preferences, providing valuable insights for optimizing layout, services, and marketing strategies
-
Business needs
- Reducing frustration and time spent finding property amenities
- Streamlined guest flow reduces congestion and associate burden
- Compliance with regulations to provide accessible routes for all guests
- Aid in quick evacuations and responses
- Direct guests to conference rooms, event spaces, and meeting areas
-
Capabilities
- AI-generated interactive maps
- Turn-by-turn directions
- Indoor positioning systems
- Voice-activated assistance
- Accessible routes
- Multilingual support
- Customizable points of interest via QR codes or RFID
- Integration with property apps
-
Business outcomes
- Enhanced guest satisfaction
- Increased revenue
- Operational efficiency
- Accessibility compliance
- Event management optimization
- Safety and security
- Competitive differentiation
-
Stakeholders
- Hotel owners and investors
- Hotel general manager
- VP of marketing
- VP of compliance
- Chief financial officer
- Front desk manager
- Housekeeping manager
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Associate mobile communications
- Overview
- Business overview
- Products and services
- __________
Associate mobile communications involve the use of handheld devices or smartphones to facilitate real-time interaction and coordination among hotel staff, enhancing service efficiency and guest experience.
Business overview
-
Industry drivers
- Guests expect a quick response; faster communication among staff leads to a quicker response time, enhancing overall guest satisfaction
- Mobile communication tools enable instant messaging and real-time updates, allowing staff to respond quickly to guest requests and operational needs
- Staff can promptly report and document incidents, maintenance issues, or security concerns using mobile devices
- Integration of IOT and AI
-
Business needs
- The need for efficient workflows and reduced response times to guest requests
- A desire to provide personalized and prompt service to meet guest expectations
- The necessity for instant communication between staff members to handle operational tasks effectively
- The requirement for collecting and analyzing data to make informed decisions and improve service quality
- Ensuring that communication methods meet industry regulations and protect guest privacy
-
Capabilities
- Instant messaging: Enables real-time text communication between staff members for quick information-sharing and problem-solving
- Task management: Allows for the assignment, tracking, and updating of tasks among hotel staff, ensuring accountability and efficiency
- Alerts and notifications: Sends out timely alerts for new assignments, changes in schedules, or urgent issues that need immediate attention
- Guest service requests: Facilitates the logging and tracking of guest requests, ensuring they are addressed promptly and satisfactorily
- Mobile check-in/check-out: Offers guests the convenience of checking in or out via mobile devices, streamlining front desk operations
- Staff scheduling: Integrates with workforce management systems to manage staff schedules, availability, and shift swaps on the go
- Language translation: Assists in overcoming language barriers with guests or among multicultural staff by providing translation capabilities
- Contactless services: Supports the provision of contactless guest interactions, such as digital room keys and contactless payments
-
Business outcomes
- Increased efficiencies
- Improved guest satisfaction
- Higher revenue
- Reduced labor costs
- Data-driven decisions
- Improved communication
- Enhanced safety and security
- Agility in crisis management
-
Stakeholders
- Chief digital officer
- Chief marketing officer
- Hotel general manager
- VP of hotel operations
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Full-Stack Observability: Application Dependency Monitoring |
|
|
Full-Stack Observability: Application Security |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Full-Stack Observability: Hybrid Application Monitoring |
|
|
Pop-Up Site Advise and Implement Services |
|
|
Security Services for ISE, Segmentation, and NAC (Network Access Control) |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Associate engagement
Hotel associate engagement refers to the strategies and practices implemented to motivate staff, foster a positive work environment, and encourage active participation and commitment to the hotel's success.
Business overview
-
Industry drivers
- Providing up-to-date technology and tools can make employees' jobs easier and more efficient, leading to higher job satisfaction
- Offering flexible work schedules can help associates balance their professional and personal lives, reducing burnout and increasing job satisfaction
- Regular recognition and rewards for good performance can boost morale and encourage continued excellence
- Offering competitive salaries and benefits packages is fundamental to attracting and retaining engaged employees
- Mobile communication tools can enhance collaboration and streamline operations, making associates feel more connected and informed
-
Business needs
- Talent attraction and retention
- Developing and delivering training content in a way that is easily consumed and incorporated into associate workflow
- Providing tools that simplify and enhance the experience of being an employee
- High quality guest services: The demand for exceptional and consistent guest experiences that require an engaged and motivated team
- Compliance with labor standards: Ensuring adherence to labor laws and ethical practices that affect employee satisfaction and engagement
-
Capabilities
- Communication platforms: Tools that facilitate open and transparent communication between management and staff at all levels
- Workforce analytics: Data-driven insights to monitor engagement levels, understand workforce trends, and identify areas for improvement
- Health and well-being programs: Support for employee physical and mental health, including wellness programs and access to resources
- Leveraging wireless, video, and other data sources to deliver personalized and contextual property information
-
Business outcomes
- Reduced labor costs
- Improved customer experience scores
- Increased brand affinity and loyalty
- Reduced staff turnover
- Reduced onboarding and training costs
- Improved staff morale leading to reduced turnover
-
Stakeholders
- Hotel general manager
- VP of hotel operations
- VP of supply chain
- Owner and investor
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Full-Stack Observability: Application Dependency Monitoring |
|
|
Full-Stack Observability: Application Security |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Full-Stack Observability: Hybrid Application Monitoring |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Application optimization
- Overview
- Business overview
- Products and services
- __________
Hotel application optimization involves refining and enhancing software applications used in hospitality settings to improve functionality, user experience, and operational efficiency, ultimately contributing to better guest services and business performance.
Business overview
-
Industry drivers
- Expectation of anywhere, anytime access
- Increased demand for personalized guest experiences
- Demand for a reliable and secure infrastructure that enhances the capabilities of services offered
- Increased compliance and regulatory requirements
- Rapid adoption of remote work access environments
- Reduction of dependency on complex, aging, legacy property systems while mitigating operational risk
- Managing rapid increase of data consumption and storage requirements
-
Business needs
- Secure and scalable applications to better-serve the community and enterprise
- Seamlessly migrate existing applications to hybrid cloud-based solutions
- Provide a secure and scalable platform for remote work access
- Build modern applications that offer innovative ways to meet the needs of the business
- Increase business efficiencies and reduce costs
- Reduce complexity of operating in a hybrid or multi-cloud environment
- Compliance and security
-
Capabilities
- Provide secure and flexible infrastructure solutions that are scalable and financially sustainable
- Increase productivity to gain competitive advantages
- Efficiencies in managing hybrid cloud integration and data center aggregation
- Improve application performance and availability/reliability, decrease latency, improve bandwidth utilization, and bolster security
- Continuously identify applications on the network, ensuring acceptable business-critical application performance while controlling or eliminating non-critical applications
- See, understand, and fix the source of any network interruptions
-
Business outcomes
- Maximize infrastructure value and performance while minimizing costs
- Flexible and secure remote work access platform that scales to meet future needs
- Minimize risk while maintaining high uptime and performance
- Data-driven insights to ensure excellent guest experiences
- Reduce costs, improve operational efficiency, and ensure compliance with regulatory requirements
- Secure applications, data, and infrastructure
- Enable seamless integration of legacy and modern systems
-
Stakeholders
- Property general manager
- CISO
- Chief financial officer
- VP of marketing
- VP of human resources
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Application security |
Cisco Secure Workload |
|
Application performance |
Cisco AppDynamics |
|
Real-time Internet visibility |
Cisco ThousandEyes |
|
Location-based services |
Cisco Spaces |
|
Integration services |
Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Full-Stack Observability: Application Dependency Monitoring |
|
|
Full-Stack Observability: Application Security |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Compliance
- Overview
- Business overview
- Products and services
- __________
Hotel technology for safety, security, and compliance includes advanced tools and systems to protect guests, secure assets, and ensure adherence to legal and industry regulations.
Business overview
-
Industry drivers
- Guests now demand higher service levels, personalized experiences, and advanced amenities, pushing hotels to adopt innovative technologies and practices
- Hotels must comply with stringent regulations for protecting guest data and physical security, ensuring sensitive information is safeguarded and the property is secure
- Effective crisis management plans and response strategies are essential for hotels to handle emergencies, ensuring guest and staff safety while minimizing operational disruptions
- Maintaining a positive reputation is crucial for hotels, requiring proactive management of feedback, online reviews, and public relations to build and sustain guest trust
-
Business needs
- Guest protection: Ensuring the physical safety of guests and their belongings to maintain trust and satisfaction
- Data security: Safeguarding sensitive guest information to prevent data breaches and comply with privacy regulations
- Regulatory compliance: Meeting legal requirements related to safety, security, and data protection to avoid penalties and legal issues
- Crisis response: Being equipped to handle emergencies efficiently to minimize harm and resume normal operations quickly
- Asset protection: Securing hotel property from theft, vandalism, and other risks that could impact financial stability
- Operational continuity: Ensuring that safety or security incidents do not disrupt hotel operations and services
- Liability reduction: Minimizing the risk of legal action due to safety or security incidents
- Technological integration: Ensuring that safety and security systems can integrate seamlessly with other hotel management systems for a unified approach
-
Capabilities
- Surveillance systems
- Staff training modules
- Cybersecurity
- Emergency communications
- Incident reporting
- Video analytics
- Air quality and IOT sensors
-
Business outcomes
- Enhanced guest confidence: Guests feel more secure and are more likely to return or recommend the hotel, knowing that their safety is a priority
- Reduced liability: Lower risk of legal issues and financial losses due to accidents, data breaches, or non-compliance with regulations
- Crisis resilience: The ability to effectively manage and quickly recover from emergencies minimizes downtime and operational disruption
- Data-driven insights: Analytics from security systems can provide valuable insights into guest behavior and operational vulnerabilities
- Regulatory compliance: Adherence to legal standards helps avoid fines, penalties, and operational restrictions
-
Stakeholders
- VP of security
- VP of compliance
- Property general manager
- VP of human resources
- Property management
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Compute |
Cisco Compute Hyperconverged with Nutanix Cisco Unified Computing System (UCS) |
|
Wireless |
Cisco Catalyst IW9167 Heavy Duty Series Access Points Cisco Catalyst 9160 Series Access Points Cisco Catalyst 9130 Series Access Points Cisco Catalyst 9120 Series Access Points |
|
Cameras |
Meraki MV Smart Cameras |
|
Application performance |
Cisco AppDynamics Cisco Catalyst Center Assurance Cisco ThousandEyes |
|
Security Special offers above |
Cisco Duo Cisco HyperShield Cisco Identity Services Engine (ISE) Cisco Secure Firewall (Firepower 9300/4200/4100/3100 Series) Cisco Secure Malware Analytics Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise |
|
Location and IoT services |
Cisco Spaces |
|
Integration services |
Cisco DevNet |
|
Compliance services |
Third-party compliance system |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Threat detection and incident response
- Overview
- Business overview
- Products and services
- __________
Threat detection and incident response encompasses specialized systems and software from the world's leading security provider designed to identify potential security risks in real time and facilitate a swift and effective reaction to mitigate any impact on guests, staff, and hotel operations.
Business overview
-
Industry drivers
- Robust security measures due to increased global security concerns
- Proliferation of advanced cybersecurity threats
- Immediate and effective crisis management
- Maintaining guest trust and safety
- Brand reputation
- Regulatory requirements
-
Business needs
- Technological adaptability: Ensuring security systems are adaptable to evolving threats and can integrate with existing hotel technologies
- Guest experience: Integrating security measures in a way that is non-intrusive to the guest experience
- Operational stability: Maintaining stable and uninterrupted hotel operations despite potential threats
- Crisis management: Managing and mitigating the impact of crises to ensure business continuity and recovery
- Real-time threat detection: The necessity to identify and assess security threats as they arise to prevent potential incidents
- Rapid incident response: The need for quick and coordinated action in the face of security events to minimize harm and disruption
- Brand integrity: Protecting the hotel's brand from the negative consequences of security lapses
- Staff training and readiness: Equipping employees with the knowledge and tools to respond effectively to security incidents
-
Capabilities
- Cybersecurity solutions: Software to protect against malware, ransomware, phishing, andother cyber threats
- Network security monitoring: Continuous scanning of the hotel's network for unusual activity or vulnerabilities
- Deploy one secure, flexible, resilient, and scalable network across the entire footprint of a property and enterprise
- Mobile security applications: Apps that allow staff and guests to report suspicious activity and receive safety alerts on their devices
-
Business outcomes
- Reduced impact of cyber attacks
- Enhanced guest safety
- Brand protection
- Cost reduction
- Data security
-
Stakeholders
- Chief digital officer
- Chief security officer
- Chief information officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform |
|
Switching |
Cisco Catalyst 9000 Series Switches |
|
Wireless |
Cisco Catalyst IW9167 Heavy Duty Series Access Points Cisco Catalyst 9160 Series Access Points Cisco Catalyst 9130AXE-STA Access Point (third‑generation stadium antenna) Cisco Catalyst 9130 Series Access Points Cisco Catalyst 9120 Series Access Points |
|
Cisco Ultra-Reliable Wireless Backhaul (Cisco URWB) |
Cisco FM4500 Fiber/Mobi Cisco FM3500 Endo Cisco FM3200 Base Cisco FM1200 Volo |
|
SD-WAN |
Cisco Catalyst 8000 Series Edge Platform Cisco Catalyst SD-WAN |
|
Compute |
Cisco Compute Hyperconverged with Nutanix Cisco Unified Computing System (UCS) |
|
Security Special offers above |
Cisco Duo Cisco HyperShield Cisco Identity Services Engine (ISE) Cisco Secure Firewall (Firepower 9300/4200/4100/3100 Series) Cisco Secure Malware Analytics Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk IT Service Intelligence Splunk Observability Cloud Splunk Security Portfolio |
|
Application performance |
Cisco AppDynamics Cisco Catalyst Center Assurance Cisco ThousandEyes |
|
Integration services |
Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Full-Stack Observability: Application Security |
|
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Secure connectivity and optimization
Secure connectivity and optimization refers to the integration of advanced network solutions and cybersecurity measures that ensure reliable, high-speed Internet access for guests and staff while enhancing operational efficiency and protecting data integrity.
Business overview
-
Industry drivers
- Consumers are using publicly-available Wi-Fi more than ever, impacting operational bandwidth requirements and security posture
- Proliferation of technology is accelerating in corporate, home, and mobile environments, driving new bandwidth and security considerations
- Threat actors are constantly changing tactics and methods
- Increase demand for cloud-based services including streaming content and IOT devices
-
Business needs
- Reliable guest Wi-Fi: Providing high-speed and uninterrupted Internet access to meet guest expectations for connectivity
- Data security: Ensuring the protection of guest and operational data from cyber threats and breaches
- Network efficiency: Optimizing network resources to handle high traffic volumes and bandwidth demands
- Seamless integration: Facilitating the integration of various hotel systems and applications for streamlined operations
- Scalable infrastructure: Building a network that can easily expand to accommodate growth and new technologies
- Compliance with regulations: Adhering to data protection laws and industry standards for cybersecurity
- Real-time data access: Enabling instant access to data for improved decision-making and guest services
- Guest personalization: Leveraging data analytics to offer personalized services and experiences to guests
-
Capabilities
- High-speed Internet access: Providing secure, robust, and high-bandwidth Wi-Fi or wired Internet connections for guests and staff
- Mitigating cybersecurity risk, detecting attacks, and reducing the impact of breaches
- Deploying a secure, flexible, resilient, and scalable network between the properties, corporate locations, and the cloud
- Enabling point-to-point, multi-cast, and broadcast distribution of information
-
Business outcomes
- Reduced operational costs
- Compliance with regulations and corporate policies
- Reduced impact of cyber attacks
- Reduced physical device footprint and consequential reduction in power utilization
-
Stakeholders
- Chief digital officer
- Chief information officer
- Chief security officer
- VP of property operations
- Hotel management
- Hotel owners and investors
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Multicloud Foundational Services |
|
|
Pop-Up Site Advise and Implement Services |
|
|
Security Services for ISE, Segmentation, and NAC (Network Access Control) |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Public safety
- Overview
- Business overview
- Products and services
- __________
Public safety encompasses a range of systems and solutions designed to protect guests, staff, and property by preventing, detecting, and responding to emergencies and potential threats within the hotel premises.
Business overview
-
Industry drivers
- Increased guest expectations of secure accommodations
- Regulatory compliance for emergency preparedness
- Rapid response to incidents
- Public warning systems
- Emergency notifications and calling
- Demand for always-on connectivity of interagency collaboration
-
Business needs
- Real-time information to best assess and address emergency situations
- Secure, reliable collaboration in the field for public safety teams
- Public warning systems that can broadcast large-scale incidents
- Guest protection: Ensuring the physical safety and security of guests throughout their stay
- Operational continuity: Ensuring that safety incidents have minimal impact on hotel operations
- Guest confidence: Building trust with guests by demonstrating a commitment to their safety
- Reduce costs and increase efficiency
-
Capabilities
- Secure video conferencing—anytime, anywhere
- Automated mobile reporting
- Easy-to-access dashboards to best understand situational data
- Virtual engagement with integration to existing scheduling systems
- Secure collaboration and communication across multiple agencies
- Performance and scale for any deployment
- Secure, resilient, and redundant connectivity for field operations
- Evacuation procedures: Clear and well-communicated plans for the safe and orderly evacuation of guests and staff
-
Business outcomes
- Increased guest safety: Enhanced protection measures result in a safer environment for guests, which can improve satisfaction and loyalty
- Staff confidence: A well-prepared workforce is more confident in their ability to handle emergencies, leading to better performance and morale
- Enhanced decision making: Access to safety-related data and analytics supports informed decisions about security investments and policies
- Market leadership: Setting a high standard for public safety can position a hotel as a leader in the hospitality industry
-
Stakeholders
- Property operations
- Property management
- Owners and investors
- VP of compliance
- VP of human resources
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Data center |
Cisco Application Centric Infrastructure (ACI) Cisco HyperFlex Cisco Nexus Switches Portfolio Cisco Unified Computing System (UCS) |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Management |
Cisco Catalyst Center |
|
Security |
Cisco Duo Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Secure Firewall Cisco Umbrella |
|
Collaboration |
Cisco collaboration endpoints Webex |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Wireless and video analytics
Wireless and video analytics leverages advanced wireless networking and video surveillance data to provide insights into guest behavior, optimize operational efficiency, and enhance overall security and service quality within the hospitality environment.
Business overview
-
Industry drivers
- Increased demand for personalized guest experiences
- Sophisticated security monitoring
- Optimize operational workflows
- IOT and smart technology integration
- Gain competitive advantage from data-driven decision making
- Analytics and AI are delivering new ways to improve efficiency and drive increased profitability
-
Business needs
- Enhanced guest experience: Utilizing analytics to understand guest preferences and behaviors for personalized service delivery
- Improved security: Leveraging video surveillance to monitor and secure hotel premises and ensure guest safety
- Marketing insights: Gaining valuable data on guest demographics and engagement for targeted marketing and promotions
- Contactless interactions: Supporting the implementation of contactless technologies for guest convenience and health considerations
-
Capabilities
- Network health monitoring: Continuously assessing the wireless network's performance to ensure optimal functionality and uptime
- Contactless service enablement: Supporting technologies like mobile keys and contactless check-in through reliable wireless connectivity
- Customized reporting: Generating tailored reports that provide insights into operational performance and guest behavior
- Integration with PMS: Linking analytics data with property management systems for a unified view of guest information and preferences
- High-density Wi-Fi: Robust wireless networks that support many simultaneous connections for guests and IoT devices
-
Business outcomes
- More accurate guest monitoring
- Reduced wait times
- Increased guest satisfaction
- Reduced labor costs
- Personalized guest offers
- Communication in the format of the guest preference
-
Stakeholders
- Chief digital officer
- Chief marketing officer
- VP of loyalty
- VP of property operations
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Equipment monitoring
Ensure efficient operation of equipment throughout the enterprise.
Business overview
-
Industry drivers
- The use of proactive monitoring and process automation is increasing
- Proliferation of technology is accelerating in corporate, home, and mobile environments, driving new bandwidth and security considerations
- Analytics and AI are delivering new ways to improve efficiency and drive increased profitability
-
Business needs
- Connecting and monitoring IoT and other devices
- Understanding all activity on property
-
Capabilities
- Proactively identifying potential equipment performance issues or failures through:
- Monitoring equipment with network-connected IoT sensors to ensure operation within expected parameters
- Triggering workflow to address equipment issues and potential impact to operations
- Proactively identifying potential equipment performance issues or failures through:
-
Business outcomes
- Compliance with regulations and corporate policies
- Reduced labor costs
- Reduced operational costs
-
Stakeholders
- VP of property operations
- Chief financial officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Sensors |
Cisco Industrial Asset Vision and LoRaWAN sensors Meraki MT Sensors Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Cisco LoRaWAN Gateways Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Security Services for ISE, Segmentation, and NAC (Network Access Control) |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Smart and sustainable facilities
Reduce costs and support more sustainable building management.
Business overview
-
Industry drivers
- Stakeholders' sustainability goals
- Reduce and optimize the ongoing cost and operation of buildings
- Public funding supporting sustainability
- Analytics and AI are delivering new ways to improve efficiency and drive increased profitability
- Develop solutions that can support sustainability goals
-
Business needs
- Careful selection of construction materials and systems
- Reduce greenhouse gas (GHG) emissions
- Waste reduction
- Support energy monitoring with sensors and data collection systems
- Support transition to regenerative, circular models
- Connecting and monitoring IoT and other devices
- Properties are looking for ways to reduce operating costs across all physical facilities
- Accommodate consumers' continued adoption of electric vehicles (EV)
- Support on-site EV charging infrastructure
-
Capabilities
- Proactively identifying potential equipment performance issues
- Monitoring equipment with network-connected IoT sensors to ensure operation within expected parameters
- Triggering workflow to address equipment issues and potential impact to operations
- Providing a safe and compliant environment
- Power over Ethernet (PoE) can support reduction in energy consumption
- Smart buildings and renewable energy integration
- EV charging infrastructure
-
Business outcomes
- Reduced construction costs
- Reduced operational costs
- Improved guest experience scores
- Compliance with regulations and corporate policies
- Support sustainability goals related to energy consumption, water usage, and waste
- Balance energy needs by integrating on-site renewable energy
- Build consumer loyalty by providing EV charging on site
- Understand space occupancy and utilization
- Provide wayfinding
-
Stakeholders
- Chief marketing officer
- Chief sustainability officer
- VP of property operations
- VP of finance
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Sensors |
Cisco Industrial Asset Vision and LoRaWAN sensors Meraki MT Sensors Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Cisco LoRaWAN Gateways Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Digital signage |
Wipro VisionEDGE |
|
Messaging platform |
Webex CPaaS |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
No filter appliedHospitality architecture
