Probleemoplossing voor Jabber voor Windows automatisch bijwerken via MRA

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Bijgewerkt:4 oktober 2017
Document-id:212180

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Cisco heeft dit document vertaald via een combinatie van machine- en menselijke technologie om onze gebruikers wereldwijd ondersteuningscontent te bieden in hun eigen taal. Houd er rekening mee dat zelfs de beste machinevertaling niet net zo nauwkeurig is als die van een professionele vertaler. Cisco Systems, Inc. is niet aansprakelijk voor de nauwkeurigheid van deze vertalingen en raadt aan altijd het oorspronkelijke Engelstalige document (link) te raadplegen.

    Inleiding

    Dit document beschrijft hoe u problemen kunt oplossen met de automatische update van Jabber Windows via MRA van 11.7(x) tot 11.8.

    Probleem: Upgradeprobleem via MRA van 11.7.0 tot 11.8.x

    U probeert de Jabber-client automatisch via MRA te upgraden van 11.7.0 naar 11.8.x. Het mislukt echter ook al verschijnt er een update. Waar de auto-upgrade van 11,6 naar 11,8 goed werkt.

    Problemen oplossen

    Log analyse op basis van het niet-werkscenario:

    • URL van het bestand autoupdate.xml:
    DEBUG [0x00001f14] [tutils\adapters\EdgeUtilsAdapter.cpp(39)] [csf.netutils.adapters] [csf::netutils::adapters::EdgeUtilsAdapter::transformRequest] - About to transformRequest with Url [http://10.106.108.146:6970/Autoupdate.xml]
DEBUG [0x00001f14] [ls\src\edge\GlobalEdgeStateImpl.cpp(780)] [csf.edge] [csf::edge::GlobalEdgeStateImpl::checkPrecondition] - Acquired scoped lock (visibilityMutex_)
    • Bijgewerkt getransformeerde URL:
    DEBUG [0x00001f14] [tutils\adapters\EdgeUtilsAdapter.cpp(63)] [csf.netutils.adapters] [csf::netutils::adapters::EdgeUtilsAdapter::transformRequest] - Transformed Urls:https://vcse-test.ucis.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/Autoupdate.xml https://vcse-mum.hpcl.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/Autoupdate.xml
 
    DEBUG [0x000014e8] [ntrol\FeatureSetEventManagerImpl.cpp(87)] [IMPServices-PresenceAdapter.FeatureSetEventManager] [CSFUnified::FeatureSetEventManagerImpl::flushQueue] - Adding 0 deferred events to the service dispatcher
INFO  [0x0000162c] [onstabs\generaltab\src/AutoStart.cpp(34)] [AutoStart] [AutoStart::DetermineExecutablePath] - The executable path for the client is C:\Program Files\Cisco Systems\Cisco Jabber\CiscoJabber.exe
    • Upgradeinformatie met de downloadlink:
    DEBUG [0x0000162c] [erupgradeplugin\UpgradesListener.cpp(80)] [JabberUpgradePlugin] [UpgradesListener::OnUpdateChecked] - Received update information. Version number: 11.8.2 Build number: 50390 Download link: http://10.106.108.146:6970/CiscoJabberSetup.msi Upgrade rule:  UpgradeAvailable: 1 UpgradeMandatory: 0
INFO  [0x00000b20] [\cpve\src\main\connectionfactory.cpp(46)] [cpve] [CSF::media::rtp::ConnectionFactoryImpl::ConnectionFactoryImpl] - Created a new ConnectionFactory 0x099f7ef8.
 
    • Dialoogvenster upgrade:
    DEBUG [0x0000162c] [gradeplugin\JabberUpgradeDialog.cpp(591)] [JabberUpgradePlugin] [JabberUpgradeDialog::OnUpdateInformationReceived] - Received update information. Version number: 11.8.2 Build number: 50390 Download link: http://10.106.108.146:6970/CiscoJabberSetup.msi Upgrade rule:  UpgradeMandatory: 0 AllowUpdatesOverEdge: 0

 
DEBUG [0x0000162c] [gradeplugin\JabberUpgradeDialog.cpp(314)] [JabberUpgradePlugin] [JabberUpgradeDialog::DownloadInstaller] - Temporary filename is: C:\Users\SACHIN~1\AppData\Local\Temp\CiscoJabberSetup.msi.temp
    • Jabber heeft de download-link voor de msi-installateur niet getransformeerd:
    DEBUG [0x00001b64] [ls\src\http\BasicHttpClientImpl.cpp(136)] [csf.httpclient] [csf::http::BasicHttpClientImpl::AsyncTask::execute] - Edge policy enforced successfully with transformed Url:http://10.106.108.146:6970/CiscoJabberSetup.msi for request #28
 
DEBUG [0x00001b64] [etutils\src\http\HttpRequestData.cpp(73)] [csf.httpclient] [csf::http::HttpRequestData::consumeEasyCURLConnection] - Acquired lock (_easyCurlConnectionMutex)
 
DEBUG [0x0000162c] [facade\IJabberToolbarEventsImpl.cpp(285)] [PluginRuntime] [IJabberToolbarEventsImpl::onToolbarContextChanged] - Enqueuing event - CallerPluginID=105
 
DEBUG [0x00001b64] [etutils\src\http\HttpRequestData.cpp(82)] [csf.httpclient] [csf::http::HttpRequestData::consumeEasyCURLConnection] - Releasing lock (_easyCurlConnectionMutex)
    • Verzenden van de MSI installateur-URL rechtstreeks naar de TFTP-server, maar dit mislukt.

    INFO [0x00001b64] [etutils\src\http\CurlHttpUtils.cpp(1088)] [csf.httpclient] [csf::http::CurlHttpUtils::configureEasyRequest] - ** Aanvraag #28 GET http://10.106..108.146:6970/CiscoJabberSetup.msi

    •  Jabber client krijgt HTTP respons 0 voor het verzoek en host onbereikbare fout:
    INFO  [0x00001b64] [ls\src\http\BasicHttpClientImpl.cpp(452)] [csf.httpclient] [csf::http::executeImpl] - *-----* HTTP response code 0 for request #28 to http://10.106.108.146:6970/CiscoJabberSetup.msi
ERROR [0x00001b64] [ls\src\http\BasicHttpClientImpl.cpp(457)] [csf.httpclient] [csf::http::executeImpl] - There was an issue performing the call to curl_easy_perform for request #28: HOST_UNREACHABLE_ERROR

    Werkscenario:

    •  jabber-instellingen downloaden:
    DEBUG [0x0000253c] [erupgradeplugin\UpgradesListener.cpp(43)] [JabberUpgradePlugin] [UpgradesListener::OnUpdateChecked] - Received update information. Version number: 11.8.2 Build number: 50390 Download link: http://10.106.108.146:6970/CiscoJabberSetup.msi Upgrade rule:  UpgradeAvailable: 1 UpgradeMandatory: 0
 
DEBUG [0x0000253c] [gradeplugin\JabberUpgradeDialog.cpp(554)] [JabberUpgradePlugin] [JabberUpgradeDialog::OnUpdateInformationReceived] - Received update information. Version number: 11.8.2 Build number: 50390 Download link: http://10.106.108.146:6970/CiscoJabberSetup.msi Upgrade rule:  UpgradeMandatory: 0
INFO  [0x0000253c] [win\src\ceb\src\trident/trident.cpp(218)] [ceb.trident] [trident::CTrident::stopNavigation] - Attempting to call stop on the browser - checking if the browser is navigating
 
DEBUG [0x0000253c] [gradeplugin\JabberUpgradeDialog.cpp(275)] [JabberUpgradePlugin] [JabberUpgradeDialog::DownloadInstaller] - Starting download
2017-03-27 15:53:31,554 DEBUG [0x0000253c] [gradeplugin\JabberUpgradeDialog.cpp(289)] [JabberUpgradePlugin] [JabberUpgradeDialog::DownloadInstaller] - Temporary filename is: C:\Users\Abhishek\AppData\Local\Temp\CiscoJabberSetup.msi.temp
 
 
DEBUG [0x00002540] [tutils\adapters\EdgeUtilsAdapter.cpp(39)] [csf.netutils.adapters] [csf::netutils::adapters::EdgeUtilsAdapter::transformRequest] - About to transformRequest with Url [http://10.106.108.146:6970/CiscoJabberSetup.msi]
2017-03-27 15:53:31,555 DEBUG [0x00002540] [ls\src\edge\GlobalEdgeStateImpl.cpp(774)] [csf.edge] [csf::edge::GlobalEdgeStateImpl::checkPrecondition] - Acquired scoped lock (visibilityMutex_
 
DEBUG [0x00002540] [tutils\adapters\EdgeUtilsAdapter.cpp(63)] [csf.netutils.adapters] [csf::netutils::adapters::EdgeUtilsAdapter::transformRequest] - Transformed Urls:https://vcse-test1.ucis.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi https://vcse-hyd.hpcl.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi
 
DEBUG [0x00002540] [tutils\adapters\EdgeUtilsAdapter.cpp(63)] [csf.netutils.adapters] [csf::netutils::adapters::EdgeUtilsAdapter::transformRequest] - Transformed Urls:https://vcse-test1.ucis.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi https://vcse-hyd.hpcl.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi
DEBUG [0x00002540] [\common\ScopedWinSockInitialiser.cpp(50)] [csf.netutils.common] [csf::ip::ScopedWinSockInitialiser::ScopedWinSockInitialiser] - Winsock.dll details - Description: WinSock 2.0, System Status: Running.
 
DEBUG [0x00002540] [ls\src\http\BasicHttpClientImpl.cpp(132)] [csf.httpclient] [csf::http::BasicHttpClientImpl::AsyncTask::execute] - Edge policy enforced successfully with transformed Url:https://vcse-test1.ucis.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi for request #101
 
DEBUG [0x00002540] [etutils\src\http\HttpRequestData.cpp(73)] [csf.httpclient] [csf::http::HttpRequestData::consumeEasyCURLConnection] - Acquired lock (_easyCurlConnectionMutex)
 
DEBUG [0x00002540] [etutils\src\http\HttpRequestData.cpp(82)] [csf.httpclient] [csf::http::HttpRequestData::consumeEasyCURLConnection] - Releasing lock (_easyCurlConnectionMutex)
INFO  [0x00002540] [etutils\src\http\CurlHttpUtils.cpp(1087)] [csf.httpclient] [csf::http::CurlHttpUtils::configureEasyRequest] - *-----* Configuring request #101 GET https://vcse-test1.ucis.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi
 
INFO  [0x00002540] [etutils\src\http\CurlHttpUtils.cpp(1732)] [csf.httpclient] [csf::http::CurlHeaders::CurlHeaders] - Number of Request Headers : 1
2017-03-27 15:53:31,556 DEBUG [0x00002540] [etutils\src\http\CurlHttpUtils.cpp(1143)] [csf.httpclient] [csf::http::CurlHttpUtils::configureEasyRequest] - Successfully test-opened file with write option C:\Users\Abhishek\AppData\Local\Temp\CiscoJabberSetup.msi.temp
 
DEBUG [0x00002540] [tutils\src\http\HttpRequestData.cpp(111)] [csf.httpclient] [csf::http::HttpRequestData::switchToNextUrl] - switching to next url: https://vcse-test.ucis.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi
    • Verzenden van het verzoek voor MSI-installateur.
    INFO  [0x00002540] [etutils\src\http\CurlHttpUtils.cpp(1087)] [csf.httpclient] [csf::http::CurlHttpUtils::configureEasyRequest] - *-----* Configuring request #101 GET https://vcse-test.ucis.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi
 
INFO  [0x00002540] [etutils\src\http\CurlHttpUtils.cpp(1732)] [csf.httpclient] [csf::http::CurlHeaders::CurlHeaders] - Number of Request Headers : 1
DEBUG [0x00002540] [etutils\src\http\CurlHttpUtils.cpp(1143)] [csf.httpclient] [csf::http::CurlHttpUtils::configureEasyRequest] - Successfully test-opened file with write option C:\Users\Abhishek\AppData\Local\Temp\CiscoJabberSetup.msi.temp
DEBUG [0x00002540] [netutils\src\http\CurlHttpUtils.cpp(986)] [csf.httpclient] [csf::http::CurlHttpUtils::closeFile] - Closing file

    Oplossing

    Deze parameter moet in het jabber-uploadbestand onder Jabberupdate-parameter uitdrukkelijk in jabber versie 11.7 worden toegevoegd voor een succesvolle automatische upgrade via MRA. Tot Jabber versie 11.6 is deze standaard ingeschakeld:

     <AllowUpdateViaExpressway>ware</AllowUpdateViaExpressway>

    Dit documentdefect wordt hier ook geopend:

    http://cdets.cisco.com/apps/dumpcr?content=summary&format=html&identifier=CSCvd85090

    TAC Authored

    Bijgedragen door Cisco-engineers

    • Pooja Gupta
      Cisco TAC-ingenieur

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