简介
本文档介绍如何删除WebEx联系中心中的入口点或队列。
先决条件
要求
思科建议您了解以下主题:
使用的组件
注意:本文档面向已将Webex联系中心部署到其网络基础设施的客户和合作伙伴。
创建入口点和队列的步骤
步骤1.通过https://portal.ccone.net登录门户,然后点击Provisioning。
步骤2.在Provisioning下配置入口点(EP)和队列。分别点击New Entry Point和New Queue选项卡。
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-00.png)
注意:入口点 — Cisco_Test_EP和队列 — Cisco_Test_Q已创建
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-01.png)
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-02.png)
将路由策略分配给入口点和队列的步骤
将路由策略分别分配给EP和队列
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-03.png)
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-04.png)
删除路由策略的步骤
删除Cisco_Test_Q的路由策略,并尝试删除队列 — Cisco_Test_Q
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-05.png)
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-06.png)
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-07.png)
问题
Cisco_Test_Q的路由策略已删除,但是当我们尝试删除队列 — Cisco_Test_Q时,会显示错误“无法停用 — 虚拟团队被其他实体引用”
单击上述错误中显示的“i”图标
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-08.png)
注意:系统的设计是将删除的路由策略保留在“删除策略”下,以避免人为错误或需要重新激活路由策略,因此队列删除操作失败,出现“系统中存在的路由策略”错误
解决方案:
步骤1.转至Portal >>Click on Deleted Strategies >> Select the Queue - Cisco_Test_Q下的Routing Strategy。参考路由策略可用
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-09.png)
步骤2.删除“已删除策略”下的路由策略“Cisco_Test_Q_RS”
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-10.png)
步骤3.转到Provisioning >> Queue >>选择“Cisco_Test_Q”,单击Delete,操作成功
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-11.png)
删除Cisco_Test_EP的路由策略,并尝试删除队列 — Cisco_Test_EP。
Cisco_Test_EP的路由策略已删除,但当我们尝试删除队列 — Cisco_Test_EP时,在引用路由策略时,会显示“无法停用 — 虚拟团队被其他实体引用”错误。(见下文)
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-12.png)
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-13.png)
按照步骤1到步骤3删除入口点。
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-14.png)
![](/c/dam/en/us/support/docs/contact-center/webex-contact-center/215784-how-to-delete-an-entry-point-or-queue-15.png)