当路由器连接关闭时，Unified Contact Center Dialer Detail Records缓存到文件

简介

本文档介绍活动管理器如何缓存记录，直至达到配置的记录数或超过配置的超时时间。  然后，记录将发送到路由器。 

作者：Senthil Kumar Sankar，思科TAC工程师。

先决条件

要求

Cisco 建议您了解以下主题：

• 思科UCCE 
• 思科营销活动经理

使用的组件

本文档中的信息都是基于特定实验室环境中的设备编写的。本文档中使用的所有设备最初均采用原始（默认）配置。如果您使用的是真实网络，请确保您已经了解所有命令的潜在影响。

问题

 当路由器不可用时，活动管理器会将记录写入磁盘，直到路由器再次可用。

· DialerDetailBufferSize:缓冲区中缓存的Dialer Detail记录的最大数量。  默认值为20。
· DialerDetailBufferTimeout:刷新空闲拨号程序详细信息记录的超时秒数。  默认值为5。

这些变量的配置值可以在注册表项中找到：

     HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems， Inc.\ICM\ucce\LoggerA\BlendedAgent\CurrentVersion

Campaign Manager将在名为DialerDetail.bin的文件中存储DialerDetail记录，可从路径<drive>:\icm\<instance>\la\bin\DialerDetail.bin找到该记录

日志片段：

从活动经理日志中，我们应能看到记录写入了内部文件

   

14:12:14:221 la-CampaignManager Trace: MDS is out of service and in the Internal file [1] records are written 
    14:12:27:425 la-CampaignManager Trace: MDS is out of service and in the Internal file [1] records are written 
    14:12:30:253 la-CampaignManager Trace: MDS is out of service and in the Internal file [1] records are written 

路由器连接启动后，记录将发送到路由器，然后发送到记录器

    

14:35:13:236 la-CampaignManager Connection to MDS process established. 
     14:35:13:236 la-CampaignManager Reconnection to MDS process completed successfully. 
     14:35:13:236 la-CampaignManager Trace: MDS is in service 

     14:35:13:736 la-CampaignManager Trace: Data message [DialerDetail] sent to the router 
     14:35:13:736 la-CampaignManager Trace: Data Message [1] records are send to the router 
     14:35:13:736 la-CampaignManager Trace: Data message [DialerDetail] sent to the router
     14:35:13:736 la-CampaignManager Trace: Data Message [1] records are send to the router
     14:35:13:736 la-CampaignManager Trace: Data message [DialerDetail] sent to the router 
     14:35:13:736 la-CampaignManager Trace: Data Message [1] records are send to the router 
     14:35:13:736 la-CampaignManager Trace: No record in Internal file send to router 
     14:35:13:736 la-CampaignManager Trace: From internal file [3] records are send to router