简介
本文档介绍如何重新启动和查看邮件安全设备(ESA)或云邮件安全(CES)上服务引擎的状态。
背景信息
启动Async OS 11.1.x及更高版本后，ESA允许具有对设备SSH的管理访问权限的用户在需要时查看和重新启动某些服务。请参阅此处的版本说明。
警告：在排除特定已知问题时，服务应仅作为故障排除的一部分重新启动，如有疑问，请联系Cisco TAC。
先决条件
要求
- 运行异步OS 11.1或更高版本的ESA
- 对设备的管理SSH访问
- 熟悉通过Secure Shell(SSH)执行命令
使用的组件
本文档中的信息基于 所有支持的ESA硬件型号和运行Async OS 11.x或更高版本的虚拟设备。
要从CLI验证设备的版本信息，请输入version命令。在GUI中，选择“监控”>“系统状态”。
本文档中的信息都是基于特定实验室环境中的设备编写的。本文档中使用的所有设备最初均采用原始（默认）配置。如果您使用的是真实网络，请确保您已经了解所有命令的潜在影响。
重新启动并查看ESA/CES上启用的服务引擎的状态
1.使用SSH连接到ESA。
2.输入命令diagnostic，然后输入子命令服务
3.通过键入其名称（不区分大小写）来选择列出的服务之一。
4.某些服务可能具有子命令，根据已安装的设备许可证（如McAfee/Sophos for antivirus）来选择特定服务。
5.输入命令状态以查看服务状态，或输入命令restart重新启动服务。
参考输出示例：
lab.esa.com> diagnostic
Choose the operation you want to perform:
- RAID - Disk Verify Utility.
- DISK_USAGE - Check Disk Usage.
- NETWORK - Network Utilities.
- REPORTING - Reporting Utilities.
- TRACKING - Tracking Utilities.
- RELOAD - Reset configuration to the initial manufacturer values.
- SERVICES - Service Utilities.
[]> services
Choose one of the following services:
- ANTISPAM - Anti-Spam services
- ANTIVIRUS - Anti-Virus services
- DLP - Cisco Data Loss Prevention services
- ENCRYPTION - Encryption services
- GRAYMAIL - Graymail services
- REPORTING - Reporting associated services
- TRACKING - Tracking associated services
- EUQWEB - End User Quarantine GUI
- WEBUI - Web GUI
- SMART_LICENSE - Smart Licensing Agent
- ETF - External Threat Feeds
- SDR - Sender Domain Reputation
- IP_REP_CLIENT - Sender IP Reputation Client
- URL_REPUTATION_CLIENT - URL Reputation Client
- SERVICE_LOG_CLIENT - Service Log Client
[]> antispam
Choose one of the following type of scanners:
- CASE - CASE
- IMS - Intelligent Multi Scan
[]> case
Choose the operation you want to perform:
- RESTART - Restart the service
- STATUS - View status of the service
[]> status
CASE has been up for 38m 38s.
Choose one of the following type of scanners:
- CASE - CASE
- IMS - Intelligent Multi Scan
[]> case
Choose the operation you want to perform:
- RESTART - Restart the service
- STATUS - View status of the service
[]> restart
Restart command processed. The service CASE should be up in a moment.
Choose one of the following type of scanners:
- CASE - CASE
- IMS - Intelligent Multi Scan
[]> case
Choose the operation you want to perform:
- RESTART - Restart the service
- STATUS - View status of the service
[]> status
CASE has been up for 13s.
Choose one of the following type of scanners:
- CASE - CASE
- IMS - Intelligent Multi Scan
[]>
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