通过MRA对Jabber for Windows自动更新进行故障排除

简介

本文档介绍如何排除MRA上Jabber Windows从11.7(x)到11.8的自动更新故障。

问题：MRA从11.7.0升级到11.8.x的升级问题

您尝试通过MRA从11.7.0自动升级Jabber客户端到11.8.x。但是，即使出现更新窗口，也会失败。但是，自动升级11.6到11.8可以正常工作。

故障排除

来自非工作场景的日志分析：

• 已转换autoupdate.xml文件URL:

DEBUG [0x00001f14] [tutils\adapters\EdgeUtilsAdapter.cpp(39)] [csf.netutils.adapters] [csf::netutils::adapters::EdgeUtilsAdapter::transformRequest] - About to transformRequest with Url [http://10.106.108.146:6970/Autoupdate.xml]
DEBUG [0x00001f14] [ls\src\edge\GlobalEdgeStateImpl.cpp(780)] [csf.edge] [csf::edge::GlobalEdgeStateImpl::checkPrecondition] - Acquired scoped lock (visibilityMutex_)

• 已更新转换的URL:

DEBUG [0x00001f14] [tutils\adapters\EdgeUtilsAdapter.cpp(63)] [csf.netutils.adapters] [csf::netutils::adapters::EdgeUtilsAdapter::transformRequest] - Transformed Urls:https://vcse-test.ucis.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/Autoupdate.xml https://vcse-mum.hpcl.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/Autoupdate.xml
 

DEBUG [0x000014e8] [ntrol\FeatureSetEventManagerImpl.cpp(87)] [IMPServices-PresenceAdapter.FeatureSetEventManager] [CSFUnified::FeatureSetEventManagerImpl::flushQueue] - Adding 0 deferred events to the service dispatcher
INFO  [0x0000162c] [onstabs\generaltab\src/AutoStart.cpp(34)] [AutoStart] [AutoStart::DetermineExecutablePath] - The executable path for the client is C:\Program Files\Cisco Systems\Cisco Jabber\CiscoJabber.exe

• 使用下载链接升级信息：

DEBUG [0x0000162c] [erupgradeplugin\UpgradesListener.cpp(80)] [JabberUpgradePlugin] [UpgradesListener::OnUpdateChecked] - Received update information. Version number: 11.8.2 Build number: 50390 Download link: http://10.106.108.146:6970/CiscoJabberSetup.msi Upgrade rule:  UpgradeAvailable: 1 UpgradeMandatory: 0
INFO  [0x00000b20] [\cpve\src\main\connectionfactory.cpp(46)] [cpve] [CSF::media::rtp::ConnectionFactoryImpl::ConnectionFactoryImpl] - Created a new ConnectionFactory 0x099f7ef8.
 

• 升级对话框：

DEBUG [0x0000162c] [gradeplugin\JabberUpgradeDialog.cpp(591)] [JabberUpgradePlugin] [JabberUpgradeDialog::OnUpdateInformationReceived] - Received update information. Version number: 11.8.2 Build number: 50390 Download link: http://10.106.108.146:6970/CiscoJabberSetup.msi Upgrade rule:  UpgradeMandatory: 0 AllowUpdatesOverEdge: 0

 
DEBUG [0x0000162c] [gradeplugin\JabberUpgradeDialog.cpp(314)] [JabberUpgradePlugin] [JabberUpgradeDialog::DownloadInstaller] - Temporary filename is: C:\Users\SACHIN~1\AppData\Local\Temp\CiscoJabberSetup.msi.temp

• Jabber未转换msi安装程序的下载链接：

DEBUG [0x00001b64] [ls\src\http\BasicHttpClientImpl.cpp(136)] [csf.httpclient] [csf::http::BasicHttpClientImpl::AsyncTask::execute] - Edge policy enforced successfully with transformed Url:http://10.106.108.146:6970/CiscoJabberSetup.msi for request #28
 
DEBUG [0x00001b64] [etutils\src\http\HttpRequestData.cpp(73)] [csf.httpclient] [csf::http::HttpRequestData::consumeEasyCURLConnection] - Acquired lock (_easyCurlConnectionMutex)
 
DEBUG [0x0000162c] [facade\IJabberToolbarEventsImpl.cpp(285)] [PluginRuntime] [IJabberToolbarEventsImpl::onToolbarContextChanged] - Enqueuing event - CallerPluginID=105
 
DEBUG [0x00001b64] [etutils\src\http\HttpRequestData.cpp(82)] [csf.httpclient] [csf::http::HttpRequestData::consumeEasyCURLConnection] - Releasing lock (_easyCurlConnectionMutex)

• 将MSI安装程序URL直接发送到TFTP服务器，但失败。

信息[0x00001b64] [etutils\src\http\CurlHttpUtils.cpp(1088)] [csf.httpclient] [csf::http::CurlHttpUtils::configureEasyRequest] - *—*配置请求#28 GET http://10.106..108.146:6970/CiscoJabberSetup.msi

•  Jabber客户端获取HTTP响应0以响应请求和主机无法到达错误：

INFO  [0x00001b64] [ls\src\http\BasicHttpClientImpl.cpp(452)] [csf.httpclient] [csf::http::executeImpl] - *-----* HTTP response code 0 for request #28 to http://10.106.108.146:6970/CiscoJabberSetup.msi
ERROR [0x00001b64] [ls\src\http\BasicHttpClientImpl.cpp(457)] [csf.httpclient] [csf::http::executeImpl] - There was an issue performing the call to curl_easy_perform for request #28: HOST_UNREACHABLE_ERROR

工作场景：

•  下载Jabber设置：

DEBUG [0x0000253c] [erupgradeplugin\UpgradesListener.cpp(43)] [JabberUpgradePlugin] [UpgradesListener::OnUpdateChecked] - Received update information. Version number: 11.8.2 Build number: 50390 Download link: http://10.106.108.146:6970/CiscoJabberSetup.msi Upgrade rule:  UpgradeAvailable: 1 UpgradeMandatory: 0
 
DEBUG [0x0000253c] [gradeplugin\JabberUpgradeDialog.cpp(554)] [JabberUpgradePlugin] [JabberUpgradeDialog::OnUpdateInformationReceived] - Received update information. Version number: 11.8.2 Build number: 50390 Download link: http://10.106.108.146:6970/CiscoJabberSetup.msi Upgrade rule:  UpgradeMandatory: 0
INFO  [0x0000253c] [win\src\ceb\src\trident/trident.cpp(218)] [ceb.trident] [trident::CTrident::stopNavigation] - Attempting to call stop on the browser - checking if the browser is navigating
 
DEBUG [0x0000253c] [gradeplugin\JabberUpgradeDialog.cpp(275)] [JabberUpgradePlugin] [JabberUpgradeDialog::DownloadInstaller] - Starting download
2017-03-27 15:53:31,554 DEBUG [0x0000253c] [gradeplugin\JabberUpgradeDialog.cpp(289)] [JabberUpgradePlugin] [JabberUpgradeDialog::DownloadInstaller] - Temporary filename is: C:\Users\Abhishek\AppData\Local\Temp\CiscoJabberSetup.msi.temp
 
 
DEBUG [0x00002540] [tutils\adapters\EdgeUtilsAdapter.cpp(39)] [csf.netutils.adapters] [csf::netutils::adapters::EdgeUtilsAdapter::transformRequest] - About to transformRequest with Url [http://10.106.108.146:6970/CiscoJabberSetup.msi]
2017-03-27 15:53:31,555 DEBUG [0x00002540] [ls\src\edge\GlobalEdgeStateImpl.cpp(774)] [csf.edge] [csf::edge::GlobalEdgeStateImpl::checkPrecondition] - Acquired scoped lock (visibilityMutex_
 
DEBUG [0x00002540] [tutils\adapters\EdgeUtilsAdapter.cpp(63)] [csf.netutils.adapters] [csf::netutils::adapters::EdgeUtilsAdapter::transformRequest] - Transformed Urls:https://vcse-test1.ucis.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi https://vcse-hyd.hpcl.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi
 
DEBUG [0x00002540] [tutils\adapters\EdgeUtilsAdapter.cpp(63)] [csf.netutils.adapters] [csf::netutils::adapters::EdgeUtilsAdapter::transformRequest] - Transformed Urls:https://vcse-test1.ucis.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi https://vcse-hyd.hpcl.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi
DEBUG [0x00002540] [\common\ScopedWinSockInitialiser.cpp(50)] [csf.netutils.common] [csf::ip::ScopedWinSockInitialiser::ScopedWinSockInitialiser] - Winsock.dll details - Description: WinSock 2.0, System Status: Running.
 
DEBUG [0x00002540] [ls\src\http\BasicHttpClientImpl.cpp(132)] [csf.httpclient] [csf::http::BasicHttpClientImpl::AsyncTask::execute] - Edge policy enforced successfully with transformed Url:https://vcse-test1.ucis.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi for request #101
 
DEBUG [0x00002540] [etutils\src\http\HttpRequestData.cpp(73)] [csf.httpclient] [csf::http::HttpRequestData::consumeEasyCURLConnection] - Acquired lock (_easyCurlConnectionMutex)
 
DEBUG [0x00002540] [etutils\src\http\HttpRequestData.cpp(82)] [csf.httpclient] [csf::http::HttpRequestData::consumeEasyCURLConnection] - Releasing lock (_easyCurlConnectionMutex)
INFO  [0x00002540] [etutils\src\http\CurlHttpUtils.cpp(1087)] [csf.httpclient] [csf::http::CurlHttpUtils::configureEasyRequest] - *-----* Configuring request #101 GET https://vcse-test1.ucis.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi
 
INFO  [0x00002540] [etutils\src\http\CurlHttpUtils.cpp(1732)] [csf.httpclient] [csf::http::CurlHeaders::CurlHeaders] - Number of Request Headers : 1
2017-03-27 15:53:31,556 DEBUG [0x00002540] [etutils\src\http\CurlHttpUtils.cpp(1143)] [csf.httpclient] [csf::http::CurlHttpUtils::configureEasyRequest] - Successfully test-opened file with write option C:\Users\Abhishek\AppData\Local\Temp\CiscoJabberSetup.msi.temp
 
DEBUG [0x00002540] [tutils\src\http\HttpRequestData.cpp(111)] [csf.httpclient] [csf::http::HttpRequestData::switchToNextUrl] - switching to next url: https://vcse-test.ucis.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi

• 正在发送MSI安装程序请求。

INFO  [0x00002540] [etutils\src\http\CurlHttpUtils.cpp(1087)] [csf.httpclient] [csf::http::CurlHttpUtils::configureEasyRequest] - *-----* Configuring request #101 GET https://vcse-test.ucis.co.in:8443/aHBjbC5jby5pbi9odHRwLzEwLjE1LjAuMzMvNjk3MA/CiscoJabberSetup.msi
 
INFO  [0x00002540] [etutils\src\http\CurlHttpUtils.cpp(1732)] [csf.httpclient] [csf::http::CurlHeaders::CurlHeaders] - Number of Request Headers : 1
DEBUG [0x00002540] [etutils\src\http\CurlHttpUtils.cpp(1143)] [csf.httpclient] [csf::http::CurlHttpUtils::configureEasyRequest] - Successfully test-opened file with write option C:\Users\Abhishek\AppData\Local\Temp\CiscoJabberSetup.msi.temp
DEBUG [0x00002540] [netutils\src\http\CurlHttpUtils.cpp(986)] [csf.httpclient] [csf::http::CurlHttpUtils::closeFile] - Closing file

解决方案

此参数应从Jabber版本11.7显式添加到Jabber更新参数下的Jabber更新文件中，以便通过MRA成功自动升级。在Jabber版本11.6之前，它默认启用：

 <AllowUpdatesViaExpressway>true</AllowUpdatesViaExpressway>

本文档的缺陷也在此处打开：

http://cdets.cisco.com/apps/dumpcr?content=summary&format=html&identifier=CSCvd85090