Jabber台式电话控制请求的CTI管理器呼叫流技术说明

下载选项

PDF (184.0 KB)
在各种设备上使用 Adobe Reader 查看
ePub (81.6 KB)
在 iPhone、iPad、Android、Sony Reader 或 Windows Phone 上使用各种应用查看
Mobi (Kindle) (69.3 KB)
在 Kindle 设备上查看或在多个设备上使用 Kindle 应用查看

已更新: 2017 年 9 月 18 日

文档 ID:212107

非歧视性语言

此产品的文档集力求使用非歧视性语言。在本文档集中，非歧视性语言是指不隐含针对年龄、残障、性别、种族身份、族群身份、性取向、社会经济地位和交叉性的歧视的语言。由于产品软件的用户界面中使用的硬编码语言、基于 RFP 文档使用的语言或引用的第三方产品使用的语言，文档中可能无法确保完全使用非歧视性语言。深入了解思科如何使用包容性语言。

关于此翻译

思科采用人工翻译与机器翻译相结合的方式将此文档翻译成不同语言，希望全球的用户都能通过各自的语言得到支持性的内容。请注意：即使是最好的机器翻译，其准确度也不及专业翻译人员的水平。 Cisco Systems, Inc. 对于翻译的准确性不承担任何责任，并建议您总是参考英文原始文档（已提供链接）。

简介

本文档介绍用于Jabber桌面客户端的成功计算机电话集成(CTI)管理器身份验证的详细呼叫流程

先决条件

要求

Cisco 建议您了解以下主题：

轻量级目录访问协议(LDAP)
计算机电话集成(CTI)

使用的组件

本文档中的信息基于以下软件版本：

用于Windows 11.5的Cisco Jabber
思科统一通信管理器(CUCM)10.5(2)及更高版本

本文档中的信息都是基于特定实验室环境中的设备编写的。本文档中使用的所有设备最初均采用原始（默认）配置。如果您的网络处于活动状态，请确保您了解所有命令的潜在影响。

用于Jabber台式电话控制的CTI消息

确保CTI Manager服务日志设置为调试级别，重现问题，然后通过命令行或实时监控工具(RTMT)收集日志。按照此处的步骤验证CTI身份验证

步骤1. CTI管理器服务接收来自Jabber客户端的提供商开放请求。

00895255.002 |08:59:16.944 |AppInfo |[CTI-APP] [CTIHandler::processIncomingMessage] CTI ProviderOpenRequest ( seq#=2 provider=UCProvider login=wwhite heartbeat=60 timer=10 priority=0 lightWeightProviderOpen=0 AuthType=0 RequestOldFetch=0 EncryptedSSODataSize=0)
00895256.000 |08:59:16.944 |SdlSig |CtiProviderOpenReq |init_complete_await_provopen |CTIHandler(1,200,22,7) |CTIHandler(1,200,22,7) |1,200,13,8.3^*^* |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] Async Response=2 ProviderName=UCProvider ClientVersion=UCProvider LoginId=wwhite ApplName=Shibui ServerHeartbeat=60 CMAssignedAppId=1234 PluginName=Cisco JTAPI LightWeightProviderOpen=0 Auth Style=0 RequestOldFetch=0
00895256.001 |08:59:16.944 |AppInfo |SSOTOKEN =
00895256.002 |08:59:16.944 |AppInfo |CQBEBuilder::BuildQbeMessage(): objectID=2
00895256.003 |08:59:16.944 |AppInfo |CTIHandler::OutputQbeMessage: TcpHand=[1:200:13:8] QbePref={0x0xf74b346c,0x70} pQbeMsg=0x0xf74b3474 qbeMsgSize=0x70 tmpLen=0x78 msgSize_=0x78

步骤2.将提供商开放响应发送到Jabber客户端。

00895256.004 |08:59:16.944 |AppInfo |[CTI-APP] [CTIHandler::OutputCtiMessage ] CTI ProviderOpenResponse (seq#=2) provider id=16777223 FIPSMode = 0

步骤3.最终用户身份验证过程已启动。

00895260.000 |08:59:17.057 |SdlSig |CtiProceedWithAppLogin |init_complete_await_auth |CTIHandler(1,200,22,7) |CtiManager(1,200,21,1) |1,200,13,8.3^*^* |[R:L-H:0,N:0,L:0,V:0,Z:0,D:0]
00895261.000 |08:59:17.058 |SdlSig |CtiLoginCheckReq |ready |Directory(1,200,23,1) |CTIHandler(1,200,22,7) |1,200,13,8.3^*^* |[T:N-H:0,N:0,L:0,V:0,Z:0,D:0] Login=wwhite Seq#=2 Auth Style=0 3rd Party Certificate=0 mOcsp_url= mIssuerName= EncryptedSingleSignOnData Size=0
00895261.001 |08:59:17.058 |AppInfo |CtiLoginCheckReq::authenticateByUserName

步骤4.密钥解密已进行，必须在身份验证尝试之前成功。

00895261.002 |08:59:17.058 |AppInfo |CCMAsymmetricEncryption::DecryptText Enter
00895261.003 |08:59:17.067 |AppInfo |CCMAsymmetricEncryption::DecryptText Exit
00895261.004 |08:59:17.067 |AppInfo |Decrypted Key Status success - [52]
00895261.005 |08:59:17.067 |AppInfo |Nonce =cc64fd13-d4e1-43bc-808f-f051f7c945d0
00895261.006 |08:59:17.067 |AppInfo |Nonce validation success
00895261.007 |08:59:17.067 |AppInfo |CCMSymmetricEncryption::DecryptText:enter
00895261.008 |08:59:17.067 |AppInfo |CCMEncryption::DecryptText (Exit) (Success))
00895261.009 |08:59:17.067 |AppInfo |Decrypted Password Status success - [8]

步骤5.检索用户名并将其与密码一起用于身份验证。

00895261.010 |08:59:17.067 |AppInfo |AuthenticationImpl::login:enter
00895261.011 |08:59:17.067 |AppInfo |AuthenticationImpl::retrieveCredential:enter
00895261.012 |08:59:17.067 |AppInfo |userid is wwhite
00895261.013 |08:59:17.067 |AppInfo |AuthenticationImpl::login - no encryptedpassword Credential, look for password
00895261.014 |08:59:17.067 |AppInfo |AuthenticationImpl::login (Auth with password. Calling authenticateUserWithPassword)
00895261.015 |08:59:17.067 |AppInfo |authenticationDB::authenticateUserWithPassword():enter
00895261.016 |08:59:17.067 |AppInfo |Credential Length is: 8

步骤6. CTI管理器检查用户的凭证策略。

00895261.021 |08:59:17.113 |AppInfo |userType is: 1
00895261.022 |08:59:17.113 |AppInfo |timeOfLockout is: 0
00895261.023 |08:59:17.113 |AppInfo |timeHackedLockout is: 0
00895261.024 |08:59:17.113 |AppInfo |hackCount is: 0
00895261.025 |08:59:17.113 |AppInfo |daysToExpiry is: 0
00895261.026 |08:59:17.113 |AppInfo |doesNotExpire is: 0
00895261.027 |08:59:17.113 |AppInfo |useExpiryWarning is: 0
00895261.028 |08:59:17.113 |AppInfo |isInactive is: 0
00895261.029 |08:59:17.113 |AppInfo |userMustChange is: 0
00895261.030 |08:59:17.113 |AppInfo |endUserStatus is: 1
00895261.031 |08:59:17.113 |AppInfo |imsInfo is: 1
00895261.032 |08:59:17.113 |AppInfo |lastSuccessfulLoginTime is: 1455049675
00895261.033 |08:59:17.148 |AppInfo |XXXXXX Check 1

步骤7.对终端用户的CTI身份验证继续。

00895261.034 |08:59:17.149 |AppInfo |authenticationDB::login (Authenticating using LDAP)
00895261.035 |08:59:17.149 |AppInfo |authenticationLDAP.cpp::authenticateUserWithPassword():enter
00895261.036 |08:59:17.149 |AppInfo |LDAP userid is 'wwhite'
00895261.037 |08:59:17.149 |AppInfo |authenticationUtils::escapeLDAPSpecialCharsForFilter():enter
00895261.038 |08:59:17.149 |AppInfo |
After Escaping for LDAP special Characters for Filter = wwhite

步骤8. CTI管理器服务现在尝试在身份验证尝试之前连接到LDAP。

00895261.040 |08:59:17.149 |AppInfo |LDAP not initialized...connecting...
00895261.041 |08:59:17.149 |AppInfo |authenticationLDAP::connect():enter
00895261.042 |08:59:17.149 |AppInfo |authenticationLDAP::Authenticate():enter
00895261.043 |08:59:17.149 |AppInfo |Authenticating with SSL not enabled (ldap://10.10.10.10:3268)

步骤9.在LDAP身份验证配置中配置的服务帐户连接尝试成功。

00895261.044 |08:59:17.149 |AppInfo |LDAP initialize non-SSL Return Code (0)

步骤10.管理员身份验证成功。

00895261.051 |08:59:17.158 |AppInfo |LDAP authentication bind SUCCESS for Administrator@joshlab.net
00895261.052 |08:59:17.158 |AppInfo |Connection # (0): sucessful
00895261.053 |08:59:17.158 |AppInfo |Details ::
00895261.054 |08:59:17.158 |AppInfo |10.10.10.10 3268
00895261.055 |08:59:17.158 |AppInfo |------------------------------------------------------------------------
00895261.056 |08:59:17.158 |AppInfo |Available Servers (1)
00895261.057 |08:59:17.158 |AppInfo |authenticationLDAP::Authenticate():exit(0)
00895261.058 |08:59:17.158 |AppInfo |Authentication of LDAP administrator successful.

步骤11. CTI Manager服务检索LDAP信息并使用最终用户帐户进行身份验证。

00895261.072 |08:59:17.164 |AppInfo |Retrieve the specified user entry: (&(&(objectclass=user)(!(objectclass=Computer))(!(UserAccountControl:1.2.840.113556.1.4.803:=2)))(sAMAccountName=wwhite))
00895261.073 |08:59:17.164 |AppInfo |LDAP Search for User base: 'OU=Breaking Bad,DC=joshlab,DC=net'
00895261.074 |08:59:17.165 |AppInfo |LDAP Search complete. Code: 0
00895261.075 |08:59:17.165 |AppInfo |Get DN of entry.
00895261.076 |08:59:17.165 |AppInfo |Got DN: CN=Walter White,OU=Breaking Bad,DC=joshlab,DC=net
00895261.077 |08:59:17.165 |AppInfo |Attempt to authenticate DN: CN=Walter White,OU=Breaking Bad,DC=joshlab,DC=net
00895261.078 |08:59:17.165 |AppInfo |authenticationLDAP::Authenticate():enter
00895261.079 |08:59:17.165 |AppInfo |Authenticating with SSL not enabled (ldap://10.10.10.10:3268)

步骤12.最终用户的LDAP身份验证成功。

00895261.087 |08:59:17.171 |AppInfo |LDAP authentication bind SUCCESS for CN=Walter White,OU=Breaking Bad,DC=joshlab,DC=net
00895261.088 |08:59:17.171 |AppInfo |Connection # (0): sucessful
00895261.089 |08:59:17.171 |AppInfo |Details ::
00895261.090 |08:59:17.171 |AppInfo |10.10.10.10 3268
00895261.091 |08:59:17.171 |AppInfo |------------------------------------------------------------------------
00895261.092 |08:59:17.171 |AppInfo |Available Servers (1)
00895261.093 |08:59:17.171 |AppInfo |authenticationLDAP::Authenticate():exit(0)
00895261.094 |08:59:17.171 |AppInfo |authenticationLDAP::authenticateUserWithPassword():Exit(0)
00895261.095 |08:59:17.171 |AppInfo |Successfully authenticated user: wwhite

步骤13. CTI管理器检查数据库以确保最终用户具有允许访问电话的正确权限。

00895262.000 |08:59:17.171 |SdlSig |CtiLoginCheckRes |authenticating |CTIHandler(1,200,22,7) |Directory(1,200,23,1) |1,200,13,8.3^*^* |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] Seq#=2 result=Success LoginUserID= Expire days=4294967295
00895263.000 |08:59:17.172 |SdlSig |CtiUserSettingsReq |ready |CTIDbAccess(1,200,26,1) |CTIHandler(1,200,22,7) |1,200,13,8.3^*^* |[T:H-H:0,N:0,L:0,V:0,Z:0,D:0] mUserId=wwhite
00895263.001 |08:59:17.172 |AppInfo |DbAccess::ReadCtiUserSettingsReq

步骤14.确认CTI用户权限。

00895264.000 |08:59:17.172 |SdlSig |CtiUserSettingsRes |verifying |CTIHandler(1,200,22,7) |CTIDbAccess(1,200,26,1) |1,200,13,8.3^*^* |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] SuperProvider = Disabled CallParkRetrievalAllowed = Disabled ModifyCallingNumber = Disabled CTI Enabled = Enabled CallMonitor=Disabled CallRecord=Disabled Userid = wwhite result=0
00895264.001 |08:59:17.172 |AppInfo |[CTI-INFO] [CTIHandler::verifying_CtiUserSettingsRes] mCtiUserSettings.mbSecurityEnabled=0
00895264.002 |08:59:17.172 |AppInfo |[CTI-INFO] [CTIHandler::verifying_CtiUserSettingsRes] mListenPort=2748
00895264.003 |08:59:17.172 |AppInfo |[CTI-INFO] [CTIHandler::verifying_CtiUserSettingsRes] sent providerSubscriptionRegNotify for user wwhite

步骤15.然后，CTI发送DeviceOpenRequest，用于Jabber将要控制的电话。

00895326.002 |08:59:17.335 |AppInfo |[CTI-APP] [CTIHandler::processIncomingMessage] CTI DeviceOpenRequest ( seq#=4 device name=SEP001794625DE5 softkeys AppID=1234)
00895327.000 |08:59:17.335 |SdlSig |CtiDeviceOpenDeviceReq |ready |CTIHandler(1,200,22,7) |CTIHandler(1,200,22,7) |1,200,13,8.5^14.48.68.203^SEP001794625DE5 |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] AsyncResponse=4 DH=0|0 Name=SEP001794625DE5 Type=0 RisClass=0 TerminateMedia=5 RequestType=0 RtpDestination1|1 ApplnIpAddrMode=3 Filter Bitmap=000100000000000000000100000001001 AppLoginUserId=wwhite AppIPAddr= ipAddrType=0 ipv4=10.10.10.100 ApplicationIDListCount = 1 ApplicationIds are 1234, mSoftKeyApplicationID = 1234 ProviderIDListCount = 1 ProviderIds are 16777223, IsCTIConnectionTLS = F

步骤16. CTI管理器允许连接并发送DeviceOpenRequest响应。

00895329.000 |08:59:17.339 |SdlSig |CtiDeviceOpenDeviceRes |ready |CTIHandler(1,200,22,7) |CTIDeviceLineMgr(1,200,25,1) |1,200,13,8.5^10.10.10.100^SEP001794625DE5 |[R:N-H:0,N:3,L:0,V:0,Z:0,D:0] mAsyncResponse = 4 DH=1|38 Name=SEP001794625DE5 Type=7 StationPid=(0,0,0,0) mOpenResult=0x0 mEncodingType=3 mRequestType=0 mDSSDeviceState = 0
00895329.001 |08:59:17.339 |AppInfo |CQBEBuilder::BuildQbeMessage(): objectID=27
00895329.002 |08:59:17.340 |AppInfo |CTIHandler::OutputQbeMessage: TcpHand=[1:200:13:8] QbePref={0x0xf74b346c,0x98} pQbeMsg=0x0xf74b3474 qbeMsgSize=0x98 tmpLen=0xa0 msgSize_=0xa0
00895329.003 |08:59:17.340 |AppInfo |[CTI-APP] [CTIHandler::OutputCtiMessage ] CTI DeviceOpenResponse ( seq#=4 result=0 DH=1|38 deviceName=SEP001794625DE5 deviceType=7 deviceId=38 registrationAllowed=0 deviceLocale=1 protocol=1 deviceRestricted=0 altScript= Rollover=0 BIB=0 DNDOption=0 IpAddrMode=0 supportsFeat=0 Visiting=0)
00895330.000 |08:59:17.340 |AppInfo |-->RisCTIManagerAccess::DeviceOpenActivityy(...)
00895331.000 |08:59:17.340 |AppInfo |DeviceOpenActivity(): activity: 1, connID: 7, deviceName: SEP001794625DE5, appID: wwhite-10.10.10.100-58667, rtpaddr: , assocIpAddr: , mediaControl: 0, deviceType: 7, reason: 0
00895332.000 |08:59:17.340 |AppInfo |<--RisCTIManagerAccess::DeviceOpenActivityy(...)

步骤17.最后是DeviceInService消息，该消息标记桌面电话控制请求成功完成。

00895336.003 |08:59:17.343 |AppInfo |[CTI-APP] [CTIHandler::OutputCtiMessage ] CTI DeviceInServiceEvent ( DH=1|38 ) Encoding Type=3 Device locale=1 Alt Script= DNDStatus=0 DNDOption=0)
00895337.000 |08:59:17.344 |SdlSig |SdlDataInd |ready |CtiManager(1,200,21,1) |SdlTCPConnection(1,200,13,8) |1,200,13,8.6^*^* |*TraceFlagOverrode
00895337.001 |08:59:17.344 |AppInfo |CtiManager::ready_SdlDataInd(): ConnHandle=[1:200:13:8] TCP message length=0x108
00895338.000 |08:59:17.344 |SdlSig |CtiQbeGenericMessage |ready |CTIHandler(1,200,22,7) |CtiManager(1,200,21,1) |1,200,13,8.6^*^* |*TraceFlagOverrode
00895338.001 |08:59:17.344 |AppInfo |CQBEParser::ParseQbeMessage: PDU#=37

此时，Jabber客户端可以成功通过CTI控制台式电话。在LDAP身份验证和CTI日志的最终用户权限流程中可以看到常见问题。

Jabber台式电话控制请求的CTI管理器呼叫流技术说明

下载选项

非歧视性语言

关于此翻译

目录

简介

先决条件

要求

使用的组件

用于Jabber台式电话控制的CTI消息

相关信息

由思科工程师提供

此文档是否有帮助?

联系我们

本文档适用于以下产品