基于CUCM网络的移动代理记录

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已更新: 2018 年 4 月 9 日

文档 ID:211385

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简介

本文档介绍基于网络的录制(NBR)的不同场景及其故障排除。

先决条件

要求

Cisco 建议您了解以下主题：

思科统一通信管理器(CUCM)10.0(1)版或更高版本
基于电话的录制架构
基于网络的记录架构

使用的组件

本文档中的信息基于以下软件和硬件版本：

思科Call Manager版本10.5
客户语音门户(CVP)版本10.5
思科统一联络中心快捷版(UCCE)10.5(2)
网关3925E 15.3(3)M

本文档中的信息都是基于特定实验室环境中的设备编写的。本文档中使用的所有设备最初均采用原始（默认）配置。如果您使用的是真实网络，请确保您已经了解所有命令的潜在影响。

背景信息

从CUCM版本10.0(1)开始，基于网络的录制可用，允许您使用网关记录呼叫。

该功能允许记录呼叫，无论设备、位置或地理位置如何，例如将离网呼叫扩展到移动和家庭办公室电话。它根据呼叫流和呼叫参与者自动选择正确的媒体源。

必须了解：

SIP签名从CUCM到CUBE，从CUCM到录制服务器。
记录服务器和CUBE之间没有直接SIP信令。
CUBE负责将RTP流分组到录制服务器。
CUCM上记录的终端无需支持内置网桥(BiB)。

CUCM使用HTTP向CUBE上的思科统一通信(UC)服务API发起呼叫记录请求。思科统一通信(UC)服务API为IOS网关中的不同服务提供统一的Web服务接口。其中一项服务是扩展媒体分流(XMF)提供商，它允许应用监控呼叫并触发实时传输协议(RTP)和安全RTP呼叫的媒体分流。

移动座席的工作方式

通信管理器Express(CME)上的呼叫方A拨打B，指向网关(GW)。GW拨号对等点指向客户语音门户(CVP)。
CVP向智能联系管理器(ICM)发送路由请求，ICM返回移动代理标签，即本地CTI端口（LCP端口）拨号号码(DN)。
CVP向CUCM发送邀请。当LCP端口振铃时，JTAPI网关(JGW)指示CUCM从远程CTI端口(RCP)DN呼叫代理电话。
座席应答后，座席支路将连接到通话等待音乐(MoH)。
JGW指示CUCM应答在LCP端口上振铃的入站呼叫。
一旦LCP支路连接，JGW将指示CUCM检索代理支路。
JGW将实时传输协议(RTP)IP地址/端口详细信息从客户支路传递到座席支路，反之亦然。
CUCM将两条腿桥接，并在座席和客户之间建立RTP路径。

移动Agent下录音的工作原理

对于移动代理，可以在LCP端口或RCP端口上启用录制。
在LCP或RCP上连接呼叫并启用录制后，CUCM会向录制服务器发送2个邀请，用于近端和远端设备。
一旦为近端设备完成信令，并将远端设备SDL HTTP请求发送到网关以指示其开始录制。

注意：有时，CUCM没有带网关或带CVP的直接SIP中继

注意：例如，CUCM可以有一个SIP中继，该中继带有控制所有流量的代理服务器(CUSP)

注意：如果在CTI端口上启用录音，并且呼叫在该端口上登录，则录音将起作用。

注意：对于移动代理，CTI端口确实会促进信令，然后会退出RTP流。它是RTP在其间流动的终端。但LCP和RCP端口从不超出信令。他们的词在通话结束前不会被毁。这是LCP或RCP端口上成功录制的原因，即使RTP不流经它们

使用CUSP的UCCE部署（代理服务器）

使用CVP和CUSP部署的UCCE采用所谓的综合模型，CUCM和CUBE之间没有SIP中继。 CUBE和CUCM之间的所有通信都通过单个SIP中继到CUSP。

CUCM需要一种方法来知道呼叫将从哪个CUBE发出，以便知道将录制请求发送到何处。这可以通过将请求发送回用于呼叫的传入SIP中继的目标IP来实现。但是，如果CUCM将API请求发回CUSP，则不会发生任何情况。要在使用CUSP的环境中解决此限制，需要实施以下CUCM配置：

创建指向每个CUBE的虚拟SIP中继。此中继不用于路由任何呼叫！
使用Call-Info报头将CUSP SIP中继上的传入呼叫重新分类到正确的虚拟CUBE中继。

注意：此设置不影响任何呼叫处理决策 — 所有呼叫处理和呼叫服务类别决策都将按照呼叫仍在CUSP SIP中继上的方式执行，并且不会向新匹配中继的目标发送SIP消息。

注意：传入INVITE中的x-cisco-origIP值必须与虚拟中继的目标IP地址匹配。

注意：要为x-cisco-origIP报头设置正确值，必须在源CUBE上正确设置。可以通过在CUBE上添加报头，也可以通过在CVP上添加报头来设置值。UCCE Direct代理脚本已在呼叫信息报头上使用。因此，在直接座席脚本的呼叫信息报头之后，将添加第二个具有所需x-cisco-origIP的呼叫信息报头。测试表明，当x-cisco-origIP包含在SIP INVITE的第二个Call-Info报头中时，CUCM仍将执行所需的重新分类。

配置

使用CUSP部署UCCE的关键配置点：

为记录器创建SIP中继设备

要将记录器设置为SIP中继设备，Unified CM管理员从设备页面创建SIP中继设备，并在目标地址字段中输入记录器的设备名称和IP地址。

创建呼叫记录配置文件

要调配座席的线路显示以进行呼叫记录，应创建一个或多个呼叫记录配置文件。然后，选择记录配置文件用于线路外观。要创建录制配置文件，Unified CM管理员将打开“设备设置”页并选择呼叫录制配置文件。在“录制目标地址”字段中，管理员输入录制器的DN或URL。在“记录呼叫搜索空间”字段中，管理员输入为记录器配置的SIP中继的分区。

为每个CUBE调配虚拟SIP中继

对于需要将呼叫分流到录制服务器的每个网关，必须在CUCM上配置专用的虚拟中继。请记住，此中继不用于任何实际SIP信令，也不影响任何呼叫决策。要配置的重要事项包括：

此中继连接到启用录制的网关。
目的IP必须与CUBE配置为在其XMF配置中侦听的IP相同

为录制器调配路由模式

要为记录器设置路由模式，管理员会打开路由模式配置页面，并根据记录器DN输入路由模式。管理员为记录器选择SIP中继设备，然后保存路由模式。如果记录器地址被指定为SIP URL，且URL的RHS不属于Unified CM集群，则应配置SIP路由模式。模式字段应为记录器的域或IP地址（记录器URL的RHS部分），而SIP中继字段应为记录器的SIP中继。

调配录制呼叫通知音选项

要为录制通知音调配集群范围的服务参数，管理员将打开Unified CM管理的“服务参数”页，并找到播放录制通知音到观察目标的条目。管理员输入“是”或“否”。然后管理员找到“播放录制通知音”到“观察到的已连接目标”的条目。管理员输入“是”或“否”。

调配CUBE XMF提供程序

以下配置启用HTTP通信和XMF提供程序配置：

CUBE001:

ip http server
no ip http secure-server
ip http max-connections 1000
ip http timeout-policy idle 600 life 86400 requests 86400
ip http client source-interface Port-channel20.307
uc wsapi
message-exchange max-failures 2
源地址10.106.230.20
探测间隔保活5
探测最大故障数5
!
提供商xmf
remote-url 1 http://10.106.97.140:8090/ucm_xmf
remote-url 2 http://10.106.97.141:8090/ucm_xmf
remote-url 3 http://10.106.97.143:8090/ucm_xmf
remote-url 4 http://10.106.97.144:8090/ucm_xmf

CUBE002:

为呼叫信息报头调配CUBE SIP配置文件

要使x-cisco-origIP报头保护具有正确值，必须在源CUBE上正确设置它。可以通过多种方式实现设置值，也无需在CUBE上完成，例如，也可以在CVP上设置该值。这是一个SIP配置文件示例，它静态设置从CUBE到CUSP的传出INVITE中的x-cisco-origIP值。

—
voice class sip-profiles 666
request INVITE sip-header Call-Info add "Call-Info:<sip:10.106.242.27>;PURPOSE=x-cisco-origIP"
—

如果UCCE系统已依赖于Call-Info报头，则第二个Call-Info报头具有所需的xcisco-origIP。测试表明，当x-cisco-origIP包含在SIP INVITE的第二个Call-Info报头中时，CUCM仍将执行所需的重新分类。相同的测试表明，如果首先放置新的呼叫信息报头，其他系统将停止工作。该配置文件需要应用于指向CUSP的出站拨号对等体。

有关详细配置，请参阅以下链接：

故障排除

日志分析

来自客户语音门户(CVP)的传入邀请

01382866.006 |12:52:49.858 |AppInfo |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP message from 10.106.97.135 on port 53696 index 65 with 1695 bytes:
[105066,NET]
INVITE sip:9876@eu91.voip.test SIP/2.0
Via: SIP/2.0/TCP 10.106.97.135:5060;branch=z9hG4bKc7z5eWQrKkRtP5FKnbAb6w~~780271
Via: SIP/2.0/TCP 10.106.97.136:5062;branch=z9hG4bKhYyfmvtY8.fM7CSyQd9K4Q~~48611
Max-Forwards: 63
Record-Route: <sip:rr$n=cvp@10.106.97.135:5060;transport=tcp;lr>
To: <sip:9876@CVP001.eu91.lab.test;transport=tcp>
From: +1234567890 <sip:+1234567890@10.106.97.136:5062>;tag=dsf816dd0c
Contact: <sip:+1234567890@10.106.97.136:5062;transport=tcp>
Expires: 60
Diversion: <sip:+123459876@10.106.97.137>;reason=unconditional;screen=yes;privacy=off
Call-ID: 694646BC1D2311E7A8D2826ACB31D85A-149182876973312598@10.106.97.136
CSeq: 1 INVITE
Content-Length: 250
User-Agent: CVP 10.5 (1) ES-18 Build-36
Date: Mon, 10 Apr 2017 12:52:38 GMT
Min-SE: 1800
Cisco-Guid: 1766213308-0488837607-2832368234-3409041498
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
P-Asserted-Identity: <sip:+1234567890@10.106.97.138>
Session-Expires: 1800
Content-Disposition: session;handling=required
History-Info: <sip:\u95>
History-Info: <sip:\u95>
Call-Info: <sip:10.106.97.138>;purpose=x-cisco-origIP
Cisco-Gucid: 694646BC1D2311E7A8D2826ACB31D85A
Supported: timer
Supported: resource-priority
Supported: replaces
Supported: sdp-anat
Content-Type: application/sdp
App-Info: <10.106.97.136:8000:8443>

v=0
o=CiscoSystemsSIP-GW-UserAgent 2790 2026 IN IP4 10.106.97.138
s=SIP Call
c=IN IP4 10.106.242.1
t=0 0
m=audio 16552 RTP/AVP 8 101
c=IN IP4 10.106.242.1
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20

来电的数字分析

01382890.009 |12:52:49.861 |AppInfo ||PretransformCallingPartyNumber=+1234567890
|CallingPartyNumber=+1234567890
|DialingPartition=SYS-DN-PlainE164-PT
|DialingPattern=9876
|FullyQualifiedCalledPartyNumber=9876
|DialingPatternRegularExpression=(9876)
|DialingWhere=

呼叫标识符(CI)关联，用于呼叫no和本地CTI端口(LCP)

01382897.001 |12:52:49.862 |AppInfo  |LBMIF: CI: 43358624 ASSOC    43358625
01382897.002 |12:52:49.862 |AppInfo  |LBMIF: CI: 43358625 ASSOC'   43358624

已选择LCP

01382902.001 |12:52:49.862 |AppInfo  |LineCdpc(135): -dispatchToAllDevices-, sigName=CcSetupReq, device=LCP_47483708
01382905.002 |12:52:49.862 |AppInfo  |StationCdpc(59): StationCtiCdpc-CtiEnableReq CH=0|0 DevName=LCP_47483708 DN=442086180755 Lock=0 FId=0 Side=0 LineFilter=1111111011011111111111010011111111111101110111111 for DN=442086180755

180振铃已发送到CVP

01382949.001 |12:52:49.865 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.106.97.135 on port 53696 index 65
[105068,NET]
SIP/2.0 180 Ringing
Via: SIP/2.0/TCP 10.106.97.135:5060;branch=z9hG4bKc7z5eWQrKkRtP5FKnbAb6w~~780271,SIP/2.0/TCP 10.106.97.136:5062;branch=z9hG4bKhYyfmvtY8.fM7CSyQd9K4Q~~48611
From: +1234567890 <sip:+1234567890@10.106.97.136:5062>;tag=dsf816dd0c
To: <sip:9876@CVP001.eu91.lab.test;transport=tcp>;tag=46359~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358624
Date: Mon, 10 Apr 2017 12:52:49 GMT
Call-ID: 694646BC1D2311E7A8D2826ACB31D85A-149182876973312598@10.106.97.136
CSeq: 1 INVITE
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Record-Route: <sip:rr$n=cvp@10.106.97.135:5060;transport=tcp;lr>
Server: Cisco-CUCM10.5
Supported: X-cisco-srtp-fallback
Supported: Geolocation
P-Asserted-Identity: <sip:9876@10.107.28.14>
Remote-Party-ID: <sip:9876@10.107.28.14>;party=called;screen=yes;privacy=off
Contact: <sip:9876@10.107.28.14:5060;transport=tcp>
Content-Length: 0

RCP将呼叫扩展到被叫号码

LCP和主叫号码振铃和远程CTI端口(RCP)将呼叫扩展到被叫号码（即座席）。

01382957.000 |12:52:49.882 |SdlSig   |CtiEnableReq                           |null0                          |StationCdpc(2,100,64,60)         |StationD(2,100,63,245)           |2,200,13,85.12075^10.241.240.197^RCP_47483708 |[R:N-H:0,N:4,L:0,V:0,Z:0,D:0]  mDataCount=1 LH=2|431 mbMore=T bConsultWithoutMedia=F mediaTerm=2
01382957.001 |12:52:49.882 |AppInfo  |StationCdpc(2,100,64,60): StationCtiCdpc::StationCtiCdpc
01382957.002 |12:52:49.882 |AppInfo  |StationCdpc(60): StationCtiCdpc-CtiEnableReq CH=0|0 DevName=RCP_47483708 DN=442086180755 Lock=0 FId=0 Side=0 LineFilter=1111111011011111111111010011111111111101110111111 for DN=442086180755
01382958.000 |12:52:49.882 |SdlSig   |StationOutputSetRinger                 |restart0                       |StationD(2,100,63,245)           |StationD(2,100,63,245)           |2,200,13,85.12075^10.241.240.197^RCP_47483708 |[R:N-H:0,N:3,L:0,V:0,Z:0,D:0] Mode=RingOff Duration=Normal Line=0 CI=0
01382958.001 |12:52:49.882 |AppInfo  |StationD:    (0000245) SetRinger ringMode=1(RingOff).

RCP呼叫代理的DIgit分析

01383005.013 |12:52:49.885 |AppInfo ||PretransformCallingPartyNumber=9876
|CallingPartyNumber=9876
|DialingPartition=TE-PSTNInternational-PT
|DialingPattern=+.[1-9]!
|FullyQualifiedCalledPartyNumber=+1122334455
|DialingPatternRegularExpression=(+)([1-9][0-9]+)

RCP和座席的呼叫标识符(CI)关联

 
01383012.001 |12:52:49.885 |AppInfo  |LBMIF: CI: 43358626 ASSOC    43358627
01383012.002 |12:52:49.885 |AppInfo  |LBMIF: CI: 43358627 ASSOC'   43358626

邀请已发送给座席：

01383048.001 |12:52:49.888 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.241.242.99 on port 5060 index 55
[105069,NET]
INVITE sip:1122334455@10.106.22.199:5060 SIP/2.0
Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b0870d07a53
From: <sip:9876@10.107.28.14>;tag=46360~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358627
To: <sip:1122334455@10.106.22.199>
Date: Mon, 10 Apr 2017 12:52:49 GMT
Call-ID: 98b4ac00-8eb18021-67f3-c2e4110a@10.107.28.14
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM10.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback,X-cisco-original-called
Call-Info: <sip:10.107.28.14:5060>;method="NOTIFY;Event=telephone-event;Duration=500"
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=VIDEO_UNSPECIFIED
Cisco-Guid: 2561977344-0000065536-0000000138-3269726474
Session-Expires: 1800
P-Asserted-Identity: <sip:9876@10.107.28.14>
Remote-Party-ID: <sip:9876@10.107.28.14>;party=calling;screen=yes;privacy=off
Contact: <sip:9876@10.107.28.14:5060;transport=tcp>;DeviceName="RCP_47483708"
Max-Forwards: 70
Content-Length: 0
 
 
 
01383182.002 |12:53:00.624 |AppInfo |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP message from 10.106.22.199 on port 5060 index 55 with 1204 bytes:
[105079,NET]
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b0870d07a53
Record-Route: <sip:rr$n=cube-pool-int@10.106.22.199:5060;transport=tcp;lr>
To: <sip:1122334455@10.106.22.199>;tag=AD1038-15B8
From: <sip:9876@10.107.28.14>;tag=46360~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358627
Contact: <sip:1122334455@10.106.97.138:5060;transport=tcp>
Require: timer
Remote-Party-ID: <sip:+1122334455@10.106.97.138>;party=called;screen=no;privacy=off
Call-ID: 98b4ac00-8eb18021-67f3-c2e4110a@10.107.28.14
CSeq: 101 INVITE
Content-Length: 250
Date: Mon, 10 Apr 2017 12:52:49 GMT
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Supported: replaces
Supported: sdp-anat
Supported: timer
Server: Cisco-SIPGateway/IOS-15.4.3.M5
Session-Expires: 1800;refresher=uac
Content-Type: application/sdp
Content-Disposition: session;handling=required

v=0
o=CiscoSystemsSIP-GW-UserAgent 6311 9012 IN IP4 10.106.97.138
s=SIP Call
c=IN IP4 10.106.242.1
t=0 0
m=audio 16554 RTP/AVP 8 101
c=IN IP4 10.106.242.1
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20

RCP进入保持状态，LCP和主叫方已连接

01383470.004 |12:53:00.650 |AppInfo |StationD: (0000388) INFO- sendSignalNow, sigName=StationOffHook, cdpc=59
01383471.000 |12:53:00.651 |SdlSig-O |CtiLineCallAnswerRes |NA RemoteSignal |UnknownProcessName(2,200,25,1) |StationD(2,100,63,388) |2,200,13,85.12078^10.241.240.197^LCP_47483708 |[R:N-H:0,N:3,L:1,V:0,Z:0,D:0] AsyncResponse=29664 mResult=0x0
01383472.000 |12:53:00.651 |SdlSig |StationOutputSetRinger |restart0 |StationD(2,100,63,388) |StationD(2,100,63,388) |2,200,13,85.12078^10.241.240.197^LCP_47483708 |[R:N-H:0,N:2,L:1,V:0,Z:0,D:0] Mode=RingOff Duration=Normal Line=0 CI=0
01383472.001 |12:53:00.651 |AppInfo |StationD: (0000388) SetRinger ringMode=1(RingOff).

主叫方和LCP的媒体连接请求

01383497.001 |12:53:00.651 |AppInfo  |ARBTRY-ConnectionManager-wait_MediaConnectRequest(43358624,43358625)
01383497.002 |12:53:00.651 |AppInfo  |ARBTRY-ConnectionManager- storeMediaInfo(CI=43358624): ADD NEW ENTRY, size=3
01383497.003 |12:53:00.651 |AppInfo  |ARBTRY-ConnectionManager- storeMediaInfo(CI=43358625): ADD NEW ENTRY, size=4

媒体终端点(MTP)分配给LCP和主叫方

01383508.002 |12:53:00.652 |AppInfo  |MediaResourceCdpc(185)::waiting_MrmAllocateMtpResourceReq - CI=43358630 Count=1 TryPassThru=1

在LCP端口上启用录制

01383607.002 |12:53:00.655 |AppInfo | StationCdpc: startRecordingIfNeeded - Device LCP_47483708, startedByCti=0, RecordingType=1. Cannot start -- not in active state yet. haveCodec=1, inActiveStat=0

01383614.016 |12:53:00.655 |AppInfo | StationCdpc: startRecordingIfNeeded - Device LCP_47483708, locking codec, codecType=2
01383614.017 |12:53:00.655 |AppInfo | StationCdpc: star_MediaExchangeAgenaQueryCapability - Device LCP_47483708, codec locked due to recording, codecType=2
01383614.018 |12:53:00.655 |AppInfo | StationCdpc: startRecordingIfNeeded - Device LCP_47483708, startedByCti=0, RecordingType=1. haveCodec=1, inActiveStat=1
01383614.019 |12:53:00.655 |AppInfo |StatiopnCdpc::StartRecordingIfNeeded DeviceName =LCP_47483708 RecordinngMethod =1
01383614.020 |12:53:00.655 |AppInfo | StationCdpc: startRecordingIfNeeded - Device LCP_47483708. FinalToneDir=3, initial=3, svc:ToObserved=0, svc:toConnected=0 recorderDestination=123456789

录制信令启动

01383640.003 |12:53:00.657 |AppInfo |RecordManager::- await_SsDataInd lParties=(43358624,43358625)
01383641.000 |12:53:00.657 |SdlSig |SsDataInd |await_recordingFeatureData |Recording(2,100,100,77) |RecordManager(2,100,101,1) |2,200,13,85.12078^10.241.240.197^LCP_47483708 |[R:N-H:0,N:0,L:1,V:0,Z:0,D:0] SsType=33554461 SsKey=0 SsNode=2 SsParty=43358625 DevId=(0,0,0) BCC=9 OtherParty=43358624 NodeOtherParty=2 clearType = 0 CSS=587b40f7-bead-433d-9ddf-a99ca36b0753 CNumInfo = 0 CNameInfo = 0 ssDevType=4 ssOtherDevType=8 FDataType=16opId=-2147483643ssType=0 SsKey=0invokeId=0resultExp=Fbpda=F ssCause = 0 ssUserState = 2 ssOtherUserState = 2 PL=5 PLDmn=0 networkDomain= delayAPTimer=F geolocInfo={geolocPkid=, filterPkid=, geolocVal=, devType=4} cfwdTimerAction=0 matchInterceptPartition= matchInterceptPattern=
01383641.001 |12:53:00.657 |AppInfo |Recording::- (0000077) -await_recordingFeatureData_SsDataInd: mRecordingMethod=[1]
01383641.002 |12:53:00.657 |AppInfo |Recording::- (0000077) -await_recordingFeatureData_SsDataInd: Trigger started. mRecordingMethod=[1]


01383645.001 |12:53:00.657 |AppInfo |Recording::- (0000077) -processGWPreferred ....
01383645.002 |12:53:00.657 |AppInfo |Recording::- (0000077) -getRecordingAnchorMode: PeerBib=[1];peerCMDevType=[8];qSigApduSupported=[0]
01383645.003 |12:53:00.657 |AppInfo |Recording::- (0000077) -processGWPreferred: GW Recording - sideABibEnabled=[1]

内建桥(Bib)的数字分析

1383671.008 |12:53:00.658 |AppInfo ||PretransformCallingPartyNumber=
|CallingPartyNumber=
|DialingPartition=
|DialingPattern=b0026901001
|FullyQualifiedCalledPartyNumber=b0026901001
|DialingPatternRegularExpression=(b0026901001)

此处，SIPBIB创建SIPBIBCDPC记录流程

01383681.000 |12:53:00.658 |SdlSig |CcSetupReq |restart0 |SIPvBIB(2,100,69,1) |Cdcc(2,100,219,295) 
01383681.001 |12:53:00.658 |AppInfo |SIPvBIB::restart0_CcSetupReq: primCallCi=43358624 primCallBranch=0.
01383682.000 |12:53:00.658 |SdlSig |CcSetupReq |restart0 |SIPvBIBCdpc(2,100,68,55) |SIPvBIB(2,100,69,1) |2,200,13,85.12078^10.241.240.197^LCP_47483708 |[R:N-H:0,N:0,L:1,V:0,Z:0,D:0] CI=43358633 CI.branch=0 sBPL.plid=65 sBPL.l=0 sBPL.pl=5 sBPL.msd=0 01383682.001 |12:53:00.658 |AppInfo |CcSetupReq onBehalfOf=Recording refCI=43358624, CI=43358633

LCP和主叫方200 OK

01383761.001 |12:53:00.668 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.106.97.135 on port 53696 index 65
[105082,NET]
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.106.97.135:5060;branch=z9hG4bKc7z5eWQrKkRtP5FKnbAb6w~~780271,SIP/2.0/TCP 10.106.97.136:5062;branch=z9hG4bKhYyfmvtY8.fM7CSyQd9K4Q~~48611
From: +1234567890 <sip:+1234567890@10.106.97.136:5062>;tag=dsf816dd0c
To: <sip:9876@CVP001.eu91.lab.test;transport=tcp>;tag=46359~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358624
Date: Mon, 10 Apr 2017 12:52:49 GMT
Call-ID: 694646BC1D2311E7A8D2826ACB31D85A-149182876973312598@10.106.97.136
CSeq: 1 INVITE
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence, kpml
Record-Route: <sip:rr$n=cvp@10.106.97.135:5060;transport=tcp;lr>
Supported: replaces
Server: Cisco-CUCM10.5
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Session-Expires: 1800;refresher=uas
Require: timer
P-Asserted-Identity: <sip:9876@10.107.28.14>
Remote-Party-ID: <sip:9876@10.107.28.14>;party=called;screen=yes;privacy=off
Contact: <sip:9876@10.107.28.14:5060;transport=tcp>;DeviceName="LCP_47483708"
Content-Type: application/sdp
Content-Length: 246

v=0
o=CiscoSystemsCCM-SIP 46359 1 IN IP4 10.107.28.14
s=SIP Call
c=IN IP4 10.17.229.27
b=TIAS:64000
b=CT:64
b=AS:64
t=0 0
m=audio 23304 RTP/AVP 8 101
a=ptime:20
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

录制详细信息

此处是首选网关录制：

01383780.001 |12:53:00.669 |AppInfo |Recording::- (0000077) -setMetaDataWithLocalPhoneOrGWForking: forkingPos=[2];forkingGuid=[694646BC1D2311E7A8D2826ACB31D85A];resDevNum=[+1234567890]
01383780.002 |12:53:00.669 |AppInfo |Recording::- (0000077) -buildOtherParm: OtherParm=[x-nearend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A].

记录号码的数字分析

01383793.012 |12:53:00.669 |AppInfo |Digit analysis: analysis results
01383793.013 |12:53:00.669 |AppInfo ||PretransformCallingPartyNumber=b0026901001
|CallingPartyNumber=b0026901001
|DialingPartition=SYS-NiceRecording-PT
|DialingPattern=123456789
|FullyQualifiedCalledPartyNumber=123456789
|DialingPatternRegularExpression=(123456789)

呼叫扩展到路由列表

01383807.001 |12:53:00.670 |AppInfo  |RouteListControl::idle_CcSetupReq - RouteList(NICERecording-01-RL), numberSetup=0 numberMember=1 vmEnabled=0

邀请发送到近端设备的录制服务器

01383831.001 |12:53:00.671 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.17.230.4 on port 5060 index 1
[105083,NET]
INVITE sip:123456789@10.17.230.4:5060 SIP/2.0
Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b0d30bfa6ec
From: <sip:+1234567890@10.107.28.14;x-nearend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A>;tag=46365~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358634
To: <sip:123456789@10.17.230.4>
Date: Mon, 10 Apr 2017 12:53:00 GMT
Call-ID: 9f432380-8eb1802c-67f6-c2e4110a@10.107.28.14
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM10.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Cisco-Guid: 2671977344-0000065536-0000000139-3269726474
Session-Expires: 1800
P-Asserted-Identity: <sip:+1234567890@10.107.28.14>
Remote-Party-ID: <sip:+1234567890@10.107.28.14>;party=calling;screen=yes;privacy=off
Contact: <sip:+1234567890@10.107.28.14:5060;transport=tcp>;isFocus
Max-Forwards: 70
Content-Length: 0

从录制服务器收到200 OK

SIP/2.0 200 OK
From: <sip:+1234567890@10.107.28.14;x-nearend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A>;tag=46365~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358634
To: <sip:123456789@10.17.230.4>;tag=ea1fb60-0-13c4-5506-90037-9c2acf-90037
Call-ID: 9f432380-8eb1802c-67f6-c2e4110a@10.107.28.14
CSeq: 101 INVITE
Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b0d30bfa6ec
Supported: timer
Contact: <sip:123456789@10.17.230.4:5060;transport=TCP>
Session-Expires: 1800;refresher=uas
Content-Type: application/sdp
Content-Length: 119

v=0
o=VRSP 0 0 IN IP4 127.0.0.1
s=NICE VRSP
c=IN IP4 127.0.0.1
t=0 0
m=audio 1000 RTP/AVP 0 4 8 9 18
a=recvonly 
 
 
01383896.001 |12:53:00.673 |AppInfo |Recording::- (0000077) -setMetaDataWithLocalPhoneOrGWForking: forkingPos=[2];forkingGuid=[694646BC1D2311E7A8D2826ACB31D85A];resDevNum=[+1234567890]
01383896.002 |12:53:00.673 |AppInfo |Recording::- (0000077) -buildOtherParm: OtherParm=[x-farend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A].

从CUCM发送的确认(ACK)

01384017.001 |12:53:00.678 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.17.230.4 on port 5060 index 1
[105086,NET]
ACK sip:123456789@10.17.230.4:5060;transport=TCP SIP/2.0
Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b0e716815d6
From: <sip:+1234567890@10.107.28.14;x-nearend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A>;tag=46365~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358634
To: <sip:123456789@10.17.230.4>;tag=ea1fb60-0-13c4-5506-90037-9c2acf-90037
Date: Mon, 10 Apr 2017 12:53:00 GMT
Call-ID: 9f432380-8eb1802c-67f6-c2e4110a@10.107.28.14
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence
Content-Type: application/sdp
Content-Length: 232

v=0
o=CiscoSystemsCCM-SIP 46365 1 IN IP4 10.107.28.14
s=SIP Call
c=IN IP4 10.106.242.1
b=TIAS:0
b=AS:0
t=0 0
m=audio 7000 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=sendonly
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

CUCM将远端设备的邀请发送到录制服务器

01384043.001 |12:53:00.679 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.17.230.4 on port 5060 index 1
[105087,NET]
INVITE sip:123456789@10.17.230.4:5060 SIP/2.0
Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b0f5120dbe5
From: <sip:+1234567890@10.107.28.14;x-farend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A>;tag=46366~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358637
To: <sip:123456789@10.17.230.4>
Date: Mon, 10 Apr 2017 12:53:00 GMT
Call-ID: 9f432380-8eb1802c-67f7-c2e4110a@10.107.28.14
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM10.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Cisco-Guid: 2671977344-0000065536-0000000140-3269726474
Session-Expires: 1800
P-Asserted-Identity: <sip:+1234567890@10.107.28.14>
Remote-Party-ID: <sip:+1234567890@10.107.28.14>;party=calling;screen=yes;privacy=off
Contact: <sip:+1234567890@10.107.28.14:5060;transport=tcp>;isFocus
Max-Forwards: 70
Content-Length: 0

从录制服务器200 OK

SIP/2.0 200 OK
From: <sip:+1234567890@10.107.28.14;x-farend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A>;tag=46366~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358637
To: <sip:123456789@10.17.230.4>;tag=ea1f830-0-13c4-5506-90037-22ea55b6-90037
Call-ID: 9f432380-8eb1802c-67f7-c2e4110a@10.107.28.14
CSeq: 101 INVITE
Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b0f5120dbe5
Supported: timer
Contact: <sip:123456789@10.17.230.4:5060;transport=TCP>
Session-Expires: 1800;refresher=uas
Content-Type: application/sdp
Content-Length: 119

v=0
o=VRSP 0 0 IN IP4 10.10.1.10
s=NICE VRSP
c=IN IP4 127.0.0.1
t=0 0
m=audio 1000 RTP/AVP 0 4 8 9 18
a=recvonly

从CUCM发送的ACK

01384207.001 |12:53:00.882 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.17.230.4 on port 5060 index 1
[105091,NET]
ACK sip:123456789@10.17.230.4:5060;transport=TCP SIP/2.0
Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b1013a924b6
From: <sip:+1234567890@10.107.28.14;x-farend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A>;tag=46366~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358637
To: <sip:123456789@10.17.230.4>;tag=ea1f830-0-13c4-5506-90037-22ea55b6-90037
Date: Mon, 10 Apr 2017 12:53:00 GMT
Call-ID: 9f432380-8eb1802c-67f7-c2e4110a@10.107.28.14
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence
Content-Type: application/sdp
Content-Length: 232

v=0
o=CiscoSystemsCCM-SIP 46366 1 IN IP4 10.107.28.14
s=SIP Call
c=IN IP4 10.106.242.1
b=TIAS:0
b=AS:0
t=0 0
m=audio 7000 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=sendonly
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

座席最终呼叫该号码

RCP端口侦听MOH，然后稍后断开与MOH的连接，并连接回代理，最后将代理连接到主叫号码。

01384484.001 |12:53:04.609 |AppInfo  |ARBTRY-ConnectionManager-wait_MediaConnectRequest(43358626,43358627)
01384484.002 |12:53:04.609 |AppInfo  |ARBTRY-ConnectionManager- storeMediaInfo(CI=43358626): EXISTING ENTRY DISCOVERED, size=9
01384484.003 |12:53:04.609 |AppInfo  |ARBTRY-ConnectionManager- storeMediaInfo(CI=43358627): EXISTING ENTRY DISCOVERED, size=9

CUCM发送SDL HTTP请求

仅在近端和远端设备Invite达到200 OK后，CUCM才会发送SDL Http请求以启动录制

SDL HTTP LCP录制请求

01384808.000 |12:53:04.672 |SdlSig |SdlHTTPReq |wait |SdlHTTPService(2,100,6,1) |CayugaInterface(2,100,34,1) |2,100,14,283.3^10.17.230.4^* |[T:N-H:0,N:0,L:0,V:0,Z:0,D:0] method: 3 url: http://10.106.97.138:8090/cisco_xmf data: <?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenv="http://www.w3.org/2003/05/soap-envelope">
<soapenv:Body>
<RequestXmfConnectionMediaForking xmlns="http://www.cisco.com/schema/cisco_xmf/v1_0">
<msgHeader>
<transactionID>Cisco:UCM:CayugaIf:1:69</transactionID>
<registrationID>C094:XMF:Unified CM 10.5.2.12901-1:1</registrationID>
</msgHeader>
<callID>42</callID>
<connID>554</connID>
<action>
<enableMediaForking>
<nearEndAddr>
<ipv4>10.17.230.5</ipv4>
<port>42095</port>
</nearEndAddr>
<farEndAddr>
<ipv4>10.17.230.5</ipv4>
<port>42094</port>
</farEndAddr>
<preserve>true</preserve>
</enableMediaForking>
</action>
</RequestXmfConnectionMediaForking>
</soapenv:Body>
</soapenv:Envelope>

01384843.001 |12:53:04.674 |AppInfo |Recording::- (0000077) - Media Setup Complete: mRecordingCallInfo
01384843.002 |12:53:04.674 |AppInfo |RCD_RecordingCallInfo::print: resourceInfo
01384843.003 |12:53:04.674 |AppInfo |RCD_ResourceInfo::print: nodeId=2
01384843.004 |12:53:04.674 |AppInfo |RCD_ResourceInfo::print: bNum
01384843.005 |12:53:04.674 |AppInfo |RCD_Utility::printCcPtyNum: CcPtyNum contains only Directory Number (b0026901001)
01384843.006 |12:53:04.674 |AppInfo |RCD_RecordingCallInfo::print: recordedPartyInfo
01384843.007 |12:53:04.674 |AppInfo |RCD_RecordedPartyInfo::print: ssAe
01384843.008 |12:53:04.674 |AppInfo |RCD_Utility::printSsAe: ss=43358625, nodeId=2
01384843.009 |12:53:04.674 |AppInfo |RCD_RecordedPartyInfo::print: partyNum
01384843.010 |12:53:04.674 |AppInfo |RCD_Utility::printCcPtyNum: CcPtyNum contains only Directory Number (+1234567890)
01384843.011 |12:53:04.674 |AppInfo |RCD_RecordedPartyInfo::print: deviceName = LCP_47483708

01384843.023 |12:53:04.674 |AppInfo |RCD_Utility::printCcPtyNum: CcPtyNum contains only Directory Number (123456789)
01384843.024 |12:53:04.674 |AppInfo |RCD_RecorderPartyInfo::print: partition = 812fe5de-3a9b-4d67-9fdd-023582e18388, deviceName = NICERecording-01