Cisco IPCC错误代码
简介
本文档提供为Cisco CallManager外围网关(PG)生成的外围设备错误代码。 您可以使用这些错误消息对Internet协议联系中心(IPCC)环境中的问题进行故障排除。check命令行实用程序允许您查看所有已知的Cisco CallManager PG错误代码。此实用程序是Cisco Intelligent Contact Management(ICM)版本4.6.1及更高版本中的CallManager PG的一部分。该工具可详细捕获第一级、第二级和第三级跟踪消息，并指示以下哪个进程生成错误：
-
外围设备接口管理器 (PIM)
-
Java电话应用编程接口(JTAPI)网关
-
Cisco CallManager
软件电话上报告符号外围设备错误消息。系统将显示一条简短描述，其中包含错误消息以及生成错误的进程和所发生事件的指示。下表显示示例：
| 错误 | 表示。.. |
|---|---|
| PERERR_TELDRIVE | 电话驱动程序层生成了错误。 |
| PERERR_JTCLIENT | JTAPI客户端生成了错误。 |
| PERERR_JTAPPLAY | JTAPI应用层生成了错误。 |
| PERERR_GW_E | JTAPI网关生成了错误。 |
| PERERR_CM | Cisco CallManager生成了错误。 |
先决条件
要求
Cisco 建议您了解以下主题：
-
排除故障并支持Cisco ICM PG
使用的组件
本文档中的信息基于以下软件和硬件版本：
-
Cisco ICM版本4.6.2及以上版本
本文档中的信息都是基于特定实验室环境中的设备编写的。本文档中使用的所有设备最初均采用原始（默认）配置。如果您使用的是真实网络，请确保您已经了解所有命令的潜在影响。
规则
有关文档规则的详细信息，请参阅 Cisco 技术提示规则。
错误代码
注：因为空间限制，其中的一些值会通过两行显示。
-1 PERERR_UNKNOWN
1st Level Text = 'Unknown Peripheral Error' 2nd Level Text = 'The Peripheral error specified does not exist' 3rd Level Text = ''
-1 PERERR_UNKNOWN
1st Level Text = 'Unknown Peripheral Error' 2nd Level Text = 'The Peripheral error specified does not exist' 3rd Level Text = ''
10001 PERERR_TELDRIVE_LOCKTPSERVICES
1st Level Text = 'A logic error occurred prior to Locking TP Services' 2nd Level Text = 'The TP Services cannot be locked by the thread since it is already locked. This is a serious logic condition and should be reported/resolved' 3rd Level Text = ''
10002 PERERR_TELDRIVE_LOCKINSTANCE
1st Level Text = 'A logic error occurred prior to Locking the Client Instance' 2nd Level Text = 'The Client Instance cannot be locked by the thread since it is already locked. This is a serious logic condition and should be reported/resolved' 3rd Level Text = ''
10003 PERERR_TELDRIVE_LOCKTELDRIVELAYER
1st Level Text = 'A logic error occurred prior to Locking the Telephony Driver Layer' 2nd Level Text = 'The Telephony Driver Layer cannot be locked by the thread since it is already locked. This is a serious logic condition and should be reported/resolved' 3rd Level Text = ''
10004 PERERR_TELDRIVE_NOINSTRUMENTFOREXTENSION
1st Level Text = 'The extension number specified is not associated with any known instrument' 2nd Level Text = 'An instrument with the number specified cannot be found for any instrument. Perhaps an invalid extension was specified.' 3rd Level Text = ''
10101 PERERR_TELDRIVE_AGENTALREADYLOGGEDOUT
1st Level Text = 'The agent is already LOGGED out' 2nd Level Text = 'An attempt was made to logout an agent who is already logged out. This attempt failed' 3rd Level Text = ''
10102 PERERR_TELDRIVE_AGENTALREADYSIGNEDON
1st Level Text = 'The agent is already LOGGED ON' 2nd Level Text = 'An attempt was made to login an agent that is already logged in. This attempt failed' 3rd Level Text = ''
10103 PERERR_TELDRIVE_AGENTAVAILORWORK
1st Level Text = 'The requested function cannot be performed since the agent is AVAILABLE or in a CALL WORK State' 2nd Level Text = 'This can occur when an agent tries to make a call from an AVAILABLE, or WORK state' 3rd Level Text = ''
10104 PERERR_TELDRIVE_AGENTCANTGOUNAVAILABLE
1st Level Text = 'The Agent cannot go UNAVAILABLE due to possible calls' 2nd Level Text = 'When this error occurs, the ROUTER did not approve the agent going unavailable. Typically retrying this will make it succeed.' 3rd Level Text = ''
10105 PERERR_TELDRIVE_AGENTNOTINATEAM
1st Level Text = 'Agent is not a TEAM member - cannot make supervisor call' 2nd Level Text = 'The agent is trying to make a supervisor assist call but is not a member of a team.' 3rd Level Text = ''
10106 PERERR_TELDRIVE_AGENTRESERVED
1st Level Text = 'Agent is RESERVED - cannot make call' 2nd Level Text = 'This error occurs when the agent is trying to make a call or consult call but is currently RESERVED for an incoming call' 3rd Level Text = ''
10107 PERERR_TELDRIVE_AGENTTEAMNOTFOUND
1st Level Text = 'Internal Logic Error - Agent Team not found' 2nd Level Text = 'The agent team specified in the agent object cannot be found. This indicates an internal error that should be reported and resolved.' 3rd Level Text = ''
10108 PERERR_TELDRIVE_BADSTATETRANCH
1st Level Text = 'The state transition is invalid from the current state' 2nd Level Text = 'The routine ValidateAgentPrevalentStateTransition determined that the desired transition was illegal from the current state' 3rd Level Text = ''
10109 PERERR_TELDRIVE_CALLTYPENOTVALIDFORDIALPLAN
1st Level Text = 'The agent is attempting to make a call that is not valid for their defined call plan' 2nd Level Text = 'The call type that the call was classified into is not allowed for the dialed Number Plan used' 3rd Level Text = ''
10110 PERERR_TELDRIVE_CANNOTENTERWRAPWITHNOCAL
1st Level Text = 'Cannot enter Wrapup Mode - No Call' 2nd Level Text = 'Transitioning to work mode cannot be done without an active call' 3rd Level Text = ''
10111 PERERR_TELDRIVE_CANTGOREADYFROMCURRENTSTATE
1st Level Text = 'Cannot transition to READY from current state' 2nd Level Text = 'Based upon transition rules, the agent cannot go READY. Examples: You can't go READY from TALKING' 3rd Level Text = ''
10112 PERERR_TELDRIVE_CANTLOGOUTFROMCURRENTSTATE
1st Level Text = 'The agent cannot log out from the current state' 2nd Level Text = 'The agent needs to be NOT READY in order to log out' 3rd Level Text = ''
10113 PERERR_TELDRIVE_CLIENTCONFIGUREFAILED
1st Level Text = 'ClientInstance Configuration Failed - Login Failed' 2nd Level Text = 'Within CSTASetAgentState, ConfigureClientInstance failed. This caused the Login to fail' 3rd Level Text = ''
10114 PERERR_TELDRIVE_CLIENTFAILURECALLBACK
1st Level Text = 'No client was found associated with a response' 2nd Level Text = 'This can happen when a CTI Client disconnects prior to a requested operation completing.' 3rd Level Text = ''
10115 PERERR_TELDRIVE_CREATEINSTANCEFAILED
1st Level Text = 'CreateNewClientInstance Failed - Login Failed' 2nd Level Text = 'Within CSTASetAgentState, CreateNewCLientInstance failed. This caused the Login to fail. This could indicate an internal error condition' 3rd Level Text = ''
10116 PERERR_TELDRIVE_DEVICEINUSE
1st Level Text = 'Device is already in use by another agent' 2nd Level Text = 'This happened due to an agent logging into a device that already has an agent logged in' 3rd Level Text = ''
10117 PERERR_TELDRIVE_ILLEGALDIALSTRING
1st Level Text = 'Invalid DTMF Dial string.' 2nd Level Text = 'The dial string specified in the request contains invalid DTMF characters. This is due to failing the default validation, or the specific validation defined in the Device Target config' 3rd Level Text = ''
10118 PERERR_TELDRIVE_INSTRUMENTNOTONPERIPHERAL
1st Level Text = 'Instrument is not on THIS peripheral' 2nd Level Text = 'An attempt was made to log in an agent to an instrument that is not on this peripheral.' 3rd Level Text = ''
10119 PERERR_TELDRIVE_INVALIDLOGINDEVICEIPADDRESS
1st Level Text = 'The IP Address specified in the Device Target does not match this agent.' 2nd Level Text = 'The IP Address specified in the Device Target did not match the IP address of the agent requesting agent' 3rd Level Text = ''
10120 PERERR_TELDRIVE_INVALIDPASSWORD
1st Level Text = 'Invalid Agent Password Specified' 2nd Level Text = '' 3rd Level Text = ''
10121 PERERR_TELDRIVE_LOGOUTPENDING
1st Level Text = 'A logout is pending - cannot change state' 2nd Level Text = 'The agent state cannot be changed because a logout is pending for the agent' 3rd Level Text = ''
10122 PERERR_TELDRIVE_LOGOUTREASONREQUIRED
1st Level Text = 'A reason code is required to log out' 2nd Level Text = 'Due to agent desk settings a reason code is required in order to log out.' 3rd Level Text = ''
10123 PERERR_TELDRIVE_NOAGENTFORSKILLTARGET
1st Level Text = 'An agent could not be found for the Skill target referenced. Possible Internal Error' 2nd Level Text = 'An agent with the skill target specified in either the device target, or in the private data of a QueryDevice Agent state message cannot be found. This could indicate a logic error' 3rd Level Text = ''
10124 PERERR_TELDRIVE_NODESKSETTINGS
1st Level Text = 'The agent has no desk settings - Configuration Error' 2nd Level Text = 'The agent's desk setting ID is not set, indicating that the agent has no desk settings configured.' 3rd Level Text = ''
10125 PERERR_TELDRIVE_NODEVICETARGETFORNETTARGETID
1st Level Text = 'The device target specified does not exists. Internal or configuration error' 2nd Level Text = 'A device target with the network target ID specified cannot be found. This could indicate either an internal error or a configuration error' 3rd Level Text = ''
10126 PERERR_TELDRIVE_NODIALEDNUMBERFORID_AT
1st Level Text = 'No dialed number for the dialed number ID specified in the Dialed Number Plan' 2nd Level Text = 'The number does not correlate to any known dialed number. This indicates either a configuration or internal error' 3rd Level Text = ''
10127 PERERR_TELDRIVE_NODIALEDNUMBERFORID_DNP
1st Level Text = 'No dialed number for the dialed number ID specified in the Dialed Number Plan' 2nd Level Text = 'The number specified does not correlate to any known dialed number. This indicates either a configuration or internal error' 3rd Level Text = ''
10128 PERERR_TELDRIVE_NOSKILLGROUPS
1st Level Text = 'CONFIG Error - Cannot Log in - No Skill groups defined for agent' 2nd Level Text = 'The agent attempting a login attempt is not associated with any skill groups. At least one skill group must be defined for the agent' 3rd Level Text = ''
10129 PERERR_TELDRIVE_NOTAGENTSDEVICE
1st Level Text = 'Cannot log in - Device is in use by another agent' 2nd Level Text = 'The agent is attempting to log into a device that another agent is already logged into' 3rd Level Text = ''
10130 PERERR_TELDRIVE_REASONCODEREQUIREDFORLOGOUT
1st Level Text = 'A reason code is required to log out' 2nd Level Text = 'The agent is configured to require a logout reason and none was specified.' 3rd Level Text = ''
10131 PERERR_TELDRIVE_REASONCODEREQUIREDFORNOTREADY
1st Level Text = 'A reason code is required to go NOT READY' 2nd Level Text = 'The agent is configured to require a reason code to go NOT READY and none was specified' 3rd Level Text = ''
10132 PERERR_TELDRIVE_UKNOWNDEVICE
1st Level Text = 'Unknown Instrument or Extension number specified' 2nd Level Text = 'The device specified in the third party or Route select request is not associated with any client' 3rd Level Text = ''
10133 PERERR_TELDRIVE_UNAVAILABLEREQUESTPENDING
1st Level Text = 'State change failed - Pending Unavailable request' 2nd Level Text = 'The requested state change failed because a state change to unavailable is pending.' 3rd Level Text = ''
10134 PERERR_TELDRIVE_UNKNOWNACTIVEDEVICE
1st Level Text = 'Unknown ACTIVE device specified' 2nd Level Text = 'The active device specified in the request is not associated with any client. The connection ID is invalid' 3rd Level Text = ''
10135 PERERR_TELDRIVE_UNKNOWNAGENTID
1st Level Text = 'Unknown agent id specified' 2nd Level Text = 'The agent id specified on the LOGIN or Associate data request is not a known agent' 3rd Level Text = ''
10136 PERERR_TELDRIVE_UNKNOWNCALLINGDEVICE
1st Level Text = 'Unknown Calling Device' 2nd Level Text = 'The calling device specified in the MakeCall or MakePredictiveCall function is unknown' 3rd Level Text = ''
10138 PERERR_TELDRIVE_UNKNOWNHELDDEVICE
1st Level Text = 'Unknown HELD device' 2nd Level Text = 'The HELD device specified in the RetrieveCall function is unknown' 3rd Level Text = ''
10139 PERERR_TELDRIVE_UNKNOWNINSTANCE
1st Level Text = 'No client could be found for the request' 2nd Level Text = 'A client for the Set State or ClearConnection request could not be found by any of multiple methods.' 3rd Level Text = ''
10140 PERERR_TELDRIVE_UNKNOWNSUPERVISORDEVICE
1st Level Text = 'Unknown supervisor device' 2nd Level Text = 'The device specified in the SupervisorCall request is not valid' 3rd Level Text = ''
10141 PERERR_TELDRIVE_WRAPUPDATA_REQUIRED
1st Level Text = 'Wrapup Data is required (first)' 2nd Level Text = 'The attempted transition to READY or NOT READY cannot be completed until wrapup data is entered' 3rd Level Text = ''
10142 PERERR_TELDRIVE_WRAPUPNOTALLOWED
1st Level Text = 'Wrap up not allowed' 2nd Level Text = 'Wrapup is not allowed due to agent desk settings' 3rd Level Text = ''
11001 PERERR_JTCLIENT_NOJTAPIAPPPROTO
1st Level Text = 'No JTAPI Application Protocol is defined for the Peripheral' 2nd Level Text = 'No JTAPI Application Protocol layer could be found for the peripheral' 3rd Level Text = ''
11002 PERERR_JTCLIENT_ERRORSENDINGTOGW
1st Level Text = 'An error occurred sending the request to the Gateway application protocol' 2nd Level Text = 'This could be an indication of a serious error and should be investigated' 3rd Level Text = ''
11003 PERERR_JTCLIENT_UNKNOWNCALLID
1st Level Text = 'Unknown Call ID' 2nd Level Text = 'The call ID specified in the request is unknown' 3rd Level Text = ''
11004 PERERR_JTCLIENT_NODEVICETARGETFORNETTARGETID
1st Level Text = 'Internal Error - No Device Target found for Network Target ID' 2nd Level Text = 'This is a potential internal error on an operation, an attempt to lookup a device target by it's network target ID failed.' 3rd Level Text = ''
11005 PERERR_JTCLIENT_NOAGENTFORSKILLTARGETID
1st Level Text = 'Internal Error - Agent not found for Skill Target ID' 2nd Level Text = 'This is a potential internal error on an operation, an attempt to lookup an agent by a skill target ID failed.' 3rd Level Text = ''
11006 PERERR_JTCLIENT_UNKNOWNINSTRUMENT
1st Level Text = 'Unknown Instrument' 2nd Level Text = 'The Instrument specified in a request was not found' 3rd Level Text = ''
12001 PERERR_JTAPPLAY_ERRORSENDINGTOGW
1st Level Text = 'Internal Error - Error on ProcmonSendMsg' 2nd Level Text = 'An error occurred sending the message to the gateway' 3rd Level Text = ''
12002 PERERR_JTAPPLAY_REQUESTNOTFOUND
1st Level Text = ' Request Not found - No client' 2nd Level Text = 'A response was received for a client handle that is no longer there. Possibly the client disconnected/logged out' 3rd Level Text = ''
12003 PERERR_JTAPPLAY_NOINVOCATIONDATA
1st Level Text = 'Internal Error - No invocation data' 2nd Level Text = 'A response for a tracked request was received however, no invocation data for that request exists' 3rd Level Text = ''
13000 PERERR_GW_E_NO_ERROR
1st Level Text = 'JTAPI Gateway - No error' 2nd Level Text = '' 3rd Level Text = ''
13001 PERERR_GW_E_INVALID_VERSION
1st Level Text = 'JTAPI Gateway - Incorrect CallManager version - BRAVO required during protocol negotiation with the CallManager, the CallManager version was detected and is not BRAVO' 2nd Level Text = '' 3rd Level Text = ''
13002 PERERR_GW_E_SESSION_ALREADY_ACTIVE
1st Level Text = 'JTAPI Gateway - CM Session already active' 2nd Level Text = '' 3rd Level Text = ''
13003 PERERR_GW_E_VRU_OFFLINE
1st Level Text = 'JTAPI Gateway - Undescribed error' 2nd Level Text = '' 3rd Level Text = ''
13004 PERERR_GW_E_SESSION_NOT_ACTIVE
1st Level Text = 'JTAPI Gateway - Undescribed error' 2nd Level Text = '' 3rd Level Text = ''
13005 PERERR_GW_E_INVALID_DIALED_NUMBER
1st Level Text = 'JTAPI Gateway - CM - Invalid Dialed Number' 2nd Level Text = '' 3rd Level Text = ''
13006 PERERR_GW_E_EVENTS_NOT_SUPPORTED
1st Level Text = 'JTAPI Gateway - Events not supported' 2nd Level Text = '' 3rd Level Text = ''
13008 PERERR_GW_E_ROUTING_NOT_SUPPORTED
1st Level Text = 'JTAPI Gateway - Routing not supported' 2nd Level Text = '' 3rd Level Text = ''
13009 PERERR_GW_E_TIME_SYNCH_NOT_SUPPORTED
1st Level Text = 'JTAPI Gateway - Time Sync Not supported' 2nd Level Text = '' 3rd Level Text = ''
13010 PERERR_GW_E_TIMEOUT
1st Level Text = 'JTAPI Gateway - Time-out Error' 2nd Level Text = '' 3rd Level Text = ''
13011 PERERR_GW_E_PG_OFFLINE
1st Level Text = 'JTAPI Gateway - PG is off-line' 2nd Level Text = '' 3rd Level Text = ''
13012 PERERR_GW_E_REQUEST_REFUSED
1st Level Text = 'JTAPI Gateway - Request Refused' 2nd Level Text = '' 3rd Level Text = ''
13013 PERERR_GW_E_ROUTING_NOT_AVAILABLE
1st Level Text = 'JTAPI Gateway - Routing Not Available' 2nd Level Text = '' 3rd Level Text = ''
13014 PERERR_GW_E_ROUTE_NOT_ACCEPTED
1st Level Text = 'JTAPI Gateway - Route Not accepted' 2nd Level Text = '' 3rd Level Text = ''
13015 PERERR_GW_E_UNSPECIFIED_FAILURE
1st Level Text = 'JTAPI Gateway - Unspecified Failure' 2nd Level Text = '' 3rd Level Text = ''
13016 PERERR_GW_E_INVALID_INVOKEID
1st Level Text = 'JTAPI Gateway - Invalid Invoke ID' 2nd Level Text = '' 3rd Level Text = ''
13017 PERERR_GW_E_SERVICE_CTRL_NOT_SUPPORTED
1st Level Text = 'JTAPI Gateway - Service Control Not Supported' 2nd Level Text = '' 3rd Level Text = ''
13018 PERERR_GW_E_NO_SCRIPT
1st Level Text = 'JTAPI Gateway - No Script' 2nd Level Text = '' 3rd Level Text = ''
13019 PERERR_GW_E_CALL_VARIABLE1
1st Level Text = 'JTAPI Gateway - Error Call Variable 1' 2nd Level Text = '' 3rd Level Text = ''
13020 PERERR_GW_E_CALL_VARIABLE2
1st Level Text = 'JTAPI Gateway - Error Call Variable 2' 2nd Level Text = '' 3rd Level Text = ''
13021 PERERR_GW_E_CALL_VARIABLE3
1st Level Text = 'JTAPI Gateway - Error Call Variable 3' 2nd Level Text = '' 3rd Level Text = ''
13022 PERERR_GW_E_CALL_VARIABLE4
1st Level Text = 'JTAPI Gateway - Error Call Variable 4' 2nd Level Text = '' 3rd Level Text = ''
13023 PERERR_GW_E_CALL_VARIABLE5
1st Level Text = 'JTAPI Gateway - Error Call Variable 5' 2nd Level Text = '' 3rd Level Text = ''
13024 PERERR_GW_E_CALL_VARIABLE6
1st Level Text = 'JTAPI Gateway - Error Call Variable 6' 2nd Level Text = '' 3rd Level Text = ''
13025 PERERR_GW_E_CALL_VARIABLE7
1st Level Text = 'JTAPI Gateway - Error Call Variable 7' 2nd Level Text = '' 3rd Level Text = ''
13026 PERERR_GW_E_CALL_VARIABLE8
1st Level Text = 'JTAPI Gateway - Error Call Variable 8' 2nd Level Text = '' 3rd Level Text = ''
13027 PERERR_GW_E_CALL_VARIABLE9
1st Level Text = 'JTAPI Gateway - Error Call Variable 9' 2nd Level Text = '' 3rd Level Text = ''
13028 PERERR_GW_E_CALL_VARIABLE10
1st Level Text = 'JTAPI Gateway - Error Call Variable 10' 2nd Level Text = '' 3rd Level Text = ''
13029 PERERR_GW_E_INVALID_SCRIPT
1st Level Text = 'JTAPI Gateway - Error Invalid Script' 2nd Level Text = '' 3rd Level Text = ''
13030 PERERR_GW_E_INVALID_CALLID
1st Level Text = 'JTAPI Gateway - Error Invalid Call ID' 2nd Level Text = '' 3rd Level Text = ''
13032 PERERR_GW_E_INVALID_MESSAGE
1st Level Text = 'JTAPI Gateway - Error Invalid Message' 2nd Level Text = '' 3rd Level Text = ''
13034 PERERR_GW_E_OPERATION_CANCELED
1st Level Text = 'JTAPI Gateway - Operation Cancelled' 2nd Level Text = '' 3rd Level Text = ''
13035 PERERR_GW_E_OPERATION_NOT_CANCELLED
1st Level Text = 'JTAPI Gateway - Operation Not Cancelled' 2nd Level Text = '' 3rd Level Text = ''
13036 PERERR_GW_E_JTAPIOBJ_PERFORMANSWERCALL_NO_TERMINAL_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on ANSWER operation' 2nd Level Text = 'The routine performAnswerCall in class JTapiObj got a null connection from a call to 'findTerminalConnection' 3rd Level Text = ''
13037 PERERR_GW_E_JTAPIOBJ_PERFORMHOLDCALL_NO_TERMINAL_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on HOLD operation' 2nd Level Text = 'The routine performHoldCall in class JTapiObj got a null connection from a call to 'findTerminalConnection' 3rd Level Text = ''
13038 PERERR_GW_E_JTAPIOBJ_PERFORMREDIRECTCALL_INVALID_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on REDIRECT operation - Invalid Connection' 2nd Level Text = 'The routine performRedirectCall in class JTapiObj got a null connection from a call to 'findConnection' 3rd Level Text = ''
13039 PERERR_GW_E_JTAPIOBJ_PERFORMRETRIEVECALL_NO_TERMINAL_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on RETRIEVE operation' 2nd Level Text = 'The routine performRetrieveCall in class JTapiObj got a null connection from a call to 'findTerminalConnection' 3rd Level Text = ''
13040 PERERR_GW_E_THREADANSWERCALL_ANSWER_EXCEPTION
1st Level Text = 'JTAPI Gateway - Error on ANSWER operation - Exception' 2nd Level Text = 'The routine run in object ThreadAnswerCall got an exception (Not of type CiscoJTapiException) on a call to 'answer' 3rd Level Text = ''
13041 PERERR_GW_E_THREADCLEARCALL_CALL_NOT_CONTROLLED
1st Level Text = 'JTAPI Gateway - Error on CLEAR CALL operation - Uncontrolled Call' 2nd Level Text = 'The call specified is not a controlled call' 3rd Level Text = ''
13042 PERERR_GW_E_THREADCLEARCALL_DROP_EXCEPTION
1st Level Text = 'JTAPI Gateway - Error on CLEAR CALL operation - Exception' 2nd Level Text = 'The routine run in object ThreadClearCall got an exception (Not of type CiscoJTapiException) on a call to 'drop'' 3rd Level Text = ''
13043 PERERR_GW_E_THREADCLEARCALL_UNKNOWN_CALLID
1st Level Text = 'JTAPI Gateway - Error on CLEAR CALL operation - Unknown Call ID' 2nd Level Text = '' 3rd Level Text = ''
13044 PERERR_GW_E_THREADCLEARCONNECTION_UNKNOWN_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on CLEARCONNECTION operation - Unknown connection ID' 2nd Level Text = '' 3rd Level Text = ''
13045 PERERR_GW_E_THREADCONFERENCECALL_ACTIVE_CONN_NOT_TALKING
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation - ACTIVE connection not in proper state' 2nd Level Text = 'The connection specified in the active connection is not in the TALKING state' 3rd Level Text = ''
13046 PERERR_GW_E_THREADCONFERENCECALL_BAD_ACTIVE_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation - ACTIVE connection not found' 2nd Level Text = '' 3rd Level Text = ''
13047 PERERR_GW_E_THREADCONFERENCECALL_BAD_HELD_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation - HELD connection not found' 2nd Level Text = '' 3rd Level Text = ''
13048 PERERR_GW_E_THREADCONFERENCECALL_CREATECALL_NULL_CALL
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got a null call returned from 'createcall'.' 3rd Level Text = ''
13049 PERERR_GW_E_THREADCONFERENCECALL_EXCEPTION_ADDPARTY
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'addparty'' 3rd Level Text = ''
13050 PERERR_GW_E_THREADCONFERENCECALL_EXCEPTION_CONFERENCE_NEW
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'conference' for the NEW call' 3rd Level Text = ''
13051 PERERR_GW_E_THREADCONFERENCECALL_EXCEPTION_CONFERENCE_HELD
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'conference' for the HELD call' 3rd Level Text = ''
13052 PERERR_GW_E_THREADCONFERENCECALL_EXCEPTION_CONSULT
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'consult'' 3rd Level Text = ''
13053 PERERR_GW_E_THREADCONFERENCECALL_EXCEPTION_CREATECALL
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'consult'' 3rd Level Text = ''
13054 PERERR_GW_E_THREADCONFERENCECALL_EXCEPTION_SETCONFERENCEENABLE
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'setconferenceenable'' 3rd Level Text = ''
13055 PERERR_GW_E_THREADCONFERENCECALL_EXCEPTION_SETTRANSFERCONTROLLER
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation' 2nd Level Text = 'The routine run in object ThreadConferenceCall got an exception (Not of type CiscoJTapiException) on a call to 'settransfercontroller'' 3rd Level Text = ''
13056 PERERR_GW_E_THREADCONFERENCECALL_HELD_CONN_NOT_HELD
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation - HELD connection not HELD' 2nd Level Text = 'The connection passed for the held connection is not in the HELD state' 3rd Level Text = ''
13057 PERERR_GW_E_THREADCONFERENCECALL_NULL_DIALED_NUMBER
1st Level Text = 'JTAPI Gateway - Error on CONFERENCE operation - Invalid Dialed Number' 2nd Level Text = 'A NULL dialed number was specified for the consultation number' 3rd Level Text = ''
13058 PERERR_GW_E_THREADCONSULTATIONCALL_CREATECALL_NULL_CALL
1st Level Text = 'JTAPI Gateway - Operation error on CONSULT operation' 2nd Level Text = 'The routine run in object ThreadConsultationCall got a null call returned from 'createcall'.' 3rd Level Text = ''
13059 PERERR_GW_E_THREADCONSULTATIONCALL_EXCEPTION_CONSULT
1st Level Text = 'JTAPI Gateway - Error on CONSULT operation' 2nd Level Text = 'The routine run in object ThreadConsultationCall got an exception on a call to 'settransfercontroller'' 3rd Level Text = ''
13060 PERERR_GW_E_THREADCONSULTATIONCALL_EXCEPTION_CREATECALL
1st Level Text = 'JTAPI Gateway - Error on CONSULT operation' 2nd Level Text = 'The routine run in object ThreadConsultationCall got an exception on a call to 'createCall'' 3rd Level Text = ''
13061 PERERR_GW_E_THREADCONSULTATIONCALL_EXCEPTION_SETCONFERENCEENABLE
1st Level Text = 'JTAPI Gateway - Error on CONSULT operation' 2nd Level Text = 'The routine run in object ThreadConsultationCall got an exception on a call to 'setConferenceEnable'' 3rd Level Text = ''
13062 PERERR_GW_E_THREADCONSULTATIONCALL_INVALID_CONSULT_TYPE
1st Level Text = 'JTAPI Gateway - Error on CONSULT operation - Invalid Consult type ' 2nd Level Text = 'The type specified is not TRANSFER or CONFERENCE' 3rd Level Text = ''
13063 PERERR_GW_E_THREADCONSULTATIONCALL_NO_ACTIVE_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on CONSULT operation - No Active Connection' 2nd Level Text = 'The ACTIVE connection specified in the request does not exist' 3rd Level Text = ''
13064 PERERR_GW_E_THREADESCAPESERVICE_CREATECALL_NULL_CALL1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation ' 2nd Level Text = 'Got a NULL call returned from 'createCall'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13065 PERERR_GW_E_THREADESCAPESERVICE_CREATECALL_NULL_CALL2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got a NULL call returned from 'createCall'(method 'CreateConsultCall' in class ThreadEscapeService )' 3rd Level Text = ''
13066 PERERR_GW_E_THREADESCAPESERVICE_CREATECALL_NULL_CALL3
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got a NULL call returned from 'createCall'(method 'CreateBlindConferenceCall' in class ThreadEscapeService )' 3rd Level Text = ''
13067 PERERR_GW_E_THREADESCAPESERVICE_EXCEPTION_CONFERENCE
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'conference'(method 'CreateBlindConferenceCall' in class ThreadEscapeService )' 3rd Level Text = ''
13068 PERERR_GW_E_THREADESCAPESERVICE_EXCEPTION_CONNECT
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'connect'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13069 PERERR_GW_E_THREADESCAPESERVICE_EXCEPTION_CONSULT1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'consult'(method 'CreateConsultCall' in class ThreadEscapeService )' 3rd Level Text = ''
13070 PERERR_GW_E_THREADESCAPESERVICE_EXCEPTION_CONSULT2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'consult'(method 'CreateBlindConferenceCall' in class ThreadEscapeService )' 3rd Level Text = ''
13071 PERERR_GW_E_THREADESCAPESERVICE_EXCEPTION_CREATECALL1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'createCall'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13072 PERERR_GW_E_THREADESCAPESERVICE_EXCEPTION_CREATECALL2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'createCall'(method 'CreateConsultCall' in class ThreadEscapeService )' 3rd Level Text = ''
13073 PERERR_GW_E_THREADESCAPESERVICE_EXCEPTION_CREATECALL3
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'createCall'(method 'CreateBlindConferenceCall' in class ThreadEscapeService )' 3rd Level Text = ''
13074 PERERR_GW_E_THREADESCAPESERVICE_EXCEPTION_GETADDRESS
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'getAddress'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13075 PERERR_GW_E_THREADESCAPESERVICE_EXCEPTION_GETTERMINALS
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'getTerminals'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13076 PERERR_GW_E_THREADESCAPESERVICE_EXCEPTION_SETCONFERENCEENABLE1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'setConferenceEnable'(method 'CreateConsultCall' in class ThreadEscapeService )' 3rd Level Text = ''
13077 PERERR_GW_E_THREADESCAPESERVICE_EXCEPTION_SETCONFERENCEENABLE2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got an exception on a call to 'setConferenceEnable'(method 'CreateBlindConference' in class ThreadEscapeService )' 3rd Level Text = ''
13078 PERERR_GW_E_THREADESCAPESERVICE_INVALID_EMERGENCY_ALERT_TYPE
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation - Invalid Alert Type' 2nd Level Text = 'The Alert type specified was not CONSULT or BLIND_CONFERENCE' 3rd Level Text = ''
13079 PERERR_GW_E_THREADESCAPESERVICE_INVALID_SUPERVISOR_ASSIST_TYPE
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation - Invalid Alert Type' 2nd Level Text = 'The Alert type specified was not CONSULT or BLIND_CONFERENCE' 3rd Level Text = ''
13080 PERERR_GW_E_THREADESCAPESERVICE_NO_TERMINAL_LIST
1st Level Text = 'JTAPI Gateway - Error on SUPERVISOR (escape) operation' 2nd Level Text = 'Got a NULL terminal list from 'getTerminals'(method 'CreateNewCall' in class ThreadEscapeService )' 3rd Level Text = ''
13081 PERERR_GW_E_THREADHOLDCALL_CALL_NOT_CONTROLLED
1st Level Text = 'JTAPI Gateway - Error on HOLD operation - Uncontrolled Call' 2nd Level Text = 'The call specified is not a controlled call' 3rd Level Text = ''
13082 PERERR_GW_E_THREADHOLDCALL_EXCEPTION_HOLD
1st Level Text = 'JTAPI Gateway - Error on HOLD operation - Exception' 2nd Level Text = 'Got an exception on a call to 'hold'(method 'run' in class ThreadHoldCall )' 3rd Level Text = ''
13083 PERERR_GW_E_THREADMAKECALL_CREATECALL_NULL_CALL
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation - Can't create call' 2nd Level Text = 'Got a NULL call returned from 'createCall'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13084 PERERR_GW_E_THREADMAKECALL_CREATE_CALL_FAILURE
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation - Can't create call' 2nd Level Text = 'Got an exception on a call to 'createCall'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13085 PERERR_GW_E_THREADMAKECALL_GENERIC_CM_ERROR
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation - Exception' 2nd Level Text = 'Got an exception on a call to 'connect'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13086 PERERR_GW_E_THREADMAKECALL_NULL_TERMINAL_LIST
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation' 2nd Level Text = 'Got a NULL terminal list returned from 'getTerminals'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13087 PERERR_GW_E_THREADMAKECALL_PROVIDER_GETADDRESS
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation' 2nd Level Text = 'Got an exception on a call to 'getAddress'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13088 PERERR_GW_E_THREADMAKECALL_PROVIDER_GETTERMINAL
1st Level Text = 'JTAPI Gateway - Error on MAKE CALL operation' 2nd Level Text = 'Got an exception on a call to 'getTerminals'(method 'run' in class ThreadMakeCall )' 3rd Level Text = ''
13089 PERERR_GW_E_THREADREDIRECTCALL_EXCEPTION_REDIRECT
1st Level Text = 'JTAPI Gateway - Error on REDIRECT operation - Exception' 2nd Level Text = 'Got an exception on a call to 'redirect'(method 'run' in class ThreadRedirectCall )' 3rd Level Text = ''
13090 PERERR_GW_E_THREADRETRIEVECALL_CALL_NOT_CONTROLLED
1st Level Text = 'JTAPI Gateway - Error on RETRIEVE operation - Uncontrolled Call' 2nd Level Text = 'The call specified is not a controlled call' 3rd Level Text = ''
13091 PERERR_GW_E_THREADRETRIEVECALL_EXCEPTION_UNHOLD
1st Level Text = 'JTAPI Gateway - Error on RETRIEVE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'unhold'(method 'run' in class ThreadRetrieveCall )' 3rd Level Text = ''
13092 PERERR_GW_E_THREADSENDDTMF_EXCEPTION_GENERATEDTMF
1st Level Text = 'JTAPI Gateway - Error on SEND DTMF operation - Exception' 2nd Level Text = 'Got an exception on a call to 'generateDTMF'(method 'run' in class ThreadSendDTMF )' 3rd Level Text = ''
13093 PERERR_GW_E_THREADSENDDTMF_INVALID_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on SEND DTMF operation - Invalid Connection ID' 2nd Level Text = 'The method 'run' in class ThreadSendDTMF got a null connection from a call to 'findTerminalConnection'' 3rd Level Text = ''
13094 PERERR_GW_E_THREADSENDDTMF_NOT_MEDIATERMINALCONNECTION
1st Level Text = 'JTAPI Gateway - Error on SEND DTMF operation - No Media Termination' 2nd Level Text = '' 3rd Level Text = ''
13095 PERERR_GW_E_THREADSUPERVISECALL_ACTIVE_CONN_NOT_TALKING
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - ACTIVE connection not in proper state' 2nd Level Text = 'The connection specified in the active connection is not in the TALKING state' 3rd Level Text = ''
13096 PERERR_GW_E_THREADSUPERVISECALL_ALREADY_BARGED_IN
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Cannot Barge in, already barged into' 2nd Level Text = 'The call specified on the barge in request has already been barged into' 3rd Level Text = ''
13097 PERERR_GW_E_THREADSUPERVISECALL_CREATECALL_NULL_CALL
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Can't create call' 2nd Level Text = 'The routine run in object ThreadSuperviseCall got a null call returned from 'createcall'.' 3rd Level Text = ''
13098 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_ANSWER1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'answer'(method 'DirectSupervisorBargeIn' in class ThreadSuperviseCall)' 3rd Level Text = ''
13099 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_ANSWER2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'answer'(method 'BargeInBlindConferenceCall' in class ThreadSuperviseCall)' 3rd Level Text = ''
13100 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_CONFERENCE1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'conference'(method 'SupervisorBargeInCall' in class ThreadSuperviseCall)' 3rd Level Text = ''
13101 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_CONFERENCE2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'conference'(method 'DirectSupervisorBargeIn' in class ThreadSuperviseCall)' 3rd Level Text = ''
13102 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_CONSULT
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'conference'(method 'DirectSupervisorBargeIn' in class ThreadSuperviseCall)' 3rd Level Text = ''
13103 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_CREATECALL
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'createCall'(method 'DirectSupervisorBargeIn' in class ThreadSuperviseCall)' 3rd Level Text = ''
13104 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_DISCONNECT1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'disconnect'(method 'DropSupervisorCall' in class ThreadSuperviseCall)' 3rd Level Text = ''
13105 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_DISCONNECT2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'disconnect'(method 'InterceptCall' in class ThreadSuperviseCall)' 3rd Level Text = ''
13106 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_SETCONFERENCEENABLE
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'disconnect'(method 'DirectSupervisorBargeIn' in class ThreadSuperviseCall)' 3rd Level Text = ''
13107 PERERR_GW_E_THREADSUPERVISECALL_HELD_CONN_NOT_HELD1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - HELD connection is not HELD' 2nd Level Text = 'The connection specified for the HELD call is not in the held state (method 'BargInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13108 PERERR_GW_E_THREADSUPERVISECALL_HELD_CONN_NOT_HELD2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - HELD connection is not HELD' 2nd Level Text = 'The connection specified for the HELD call is not in the held state (method 'DirectSupervisorBargeIn' class ThreadSuperviseCall)' 3rd Level Text = ''
13109 PERERR_GW_E_THREADSUPERVISECALL_INVALID_ACTION
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid action. The action specified was not CLEAR, BARGE_IN or INTERCEPT' 2nd Level Text = '' 3rd Level Text = ''
13110 PERERR_GW_E_THREADSUPERVISECALL_INVALID_ACTIVE_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - No ACTIVE connection' 2nd Level Text = 'The connection specified in the active connection doesn't exist' 3rd Level Text = ''
13111 PERERR_GW_E_THREADSUPERVISECALL_INVALID_AGENT_CALLID1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Bad Call ID' 2nd Level Text = 'The call id in the agent object is invalid (method 'BargeInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13112 PERERR_GW_E_THREADSUPERVISECALL_INVALID_AGENT_CALLID2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Bad Call ID' 2nd Level Text = 'The call id in the agent object is invalid (method 'DirectSupervisorBargeIn' class ThreadSuperviseCall)' 3rd Level Text = ''
13113 PERERR_GW_E_THREADSUPERVISECALL_INVALID_AGENT_CONNECTION1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Bad Connection ID' 2nd Level Text = 'The connection id in the agent object is invalid (method 'BargeInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13114 PERERR_GW_E_THREADSUPERVISECALL_INVALID_AGENT_CONNECTION2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Bad Connection ID' 2nd Level Text = 'The connection id in the agent object is invalid (method 'InterceptCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13115 PERERR_GW_E_THREADSUPERVISECALL_INVALID_HELD_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid HELD connection' 2nd Level Text = 'The connection id in the agent object is invalid (method 'BargeInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13116 PERERR_GW_E_THREADSUPERVISECALL_INVALID_SUPERVISOR_CONNECTION1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid Supervisor connection' 2nd Level Text = 'The connection id in the agent object is invalid (method 'DropSupervisorCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13117 PERERR_GW_E_THREADSUPERVISECALL_INVALID_SUPERVISOR_CONNECTION2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid Supervisor connection' 2nd Level Text = 'The connection id in the agent object is invalid (method 'BargeInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13118 PERERR_GW_E_THREADSUPERVISECALL_INVALID_SUPERVISOR_CONNECTION3
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid Supervisor connection' 2nd Level Text = 'The connection id in the agent object is invalid (method 'DirectSupervisorBargeIn' class ThreadSuperviseCall)' 3rd Level Text = ''
13119 PERERR_GW_E_THREADSUPERVISECALL_INVALID_SUPERVISOR_CONNECTION4
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Invalid Supervisor connection' 2nd Level Text = 'The connection id in the agent object is invalid (method 'BargeInBlindTransferCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13120 PERERR_GW_E_THREADSUPERVISECALL_SUPERVISOR_NOT_TALKING
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Supervisor Connection not TALKING' 2nd Level Text = 'The supervisor's connection is not in the talking state (method 'DirectSupervisorBargeIn' class ThreadSuperviseCall)' 3rd Level Text = ''
13121 PERERR_GW_E_THREADTRANSFERCALL_ACTIVE_CONN_NOT_TALKING
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Connection not TALKING' 2nd Level Text = 'The connection is not in the talking state (method 'BargeInCall' class ThreadSuperviseCall)' 3rd Level Text = ''
13122 PERERR_GW_E_THREADTRANSFERCALL_EXCEPTION_SETTRANSFERCONTROLLER
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'method 'run' in class ThreadTransferCall Got an exception on a call to 'setTransferController'' 3rd Level Text = ''
13123 PERERR_GW_E_THREADTRANSFERCALL_EXCEPTION_TRANSFER1
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'method 'run' in class ThreadTransferCall Got an exception on a call to 'transfer' with the HELD call specified' 3rd Level Text = ''
13124 PERERR_GW_E_THREADTRANSFERCALL_EXCEPTION_TRANSFER2
1st Level Text = 'JTAPI Gateway - Error on SUPERVISE operation - Exception' 2nd Level Text = 'Got an exception on a call to 'transfer' with the ACTIVE call specified' 3rd Level Text = '(method 'run' in class ThreadTransferCall)'
13125 PERERR_GW_E_THREADTRANSFERCALL_HELD_CONN_NOT_HELD
1st Level Text = 'JTAPI Gateway - Error on TRANSFER operation HELD connection not HELD' 2nd Level Text = 'The connection passed for the held connection is not in the HELD state' 3rd Level Text = ''
13126 PERERR_GW_E_THREADTRANSFERCALL_INVALID_ACTIVE_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on TRANSFER operation - No ACTIVE connection' 2nd Level Text = 'The connection specified in the active connection doesn't exist' 3rd Level Text = ''
13127 PERERR_GW_E_THREADTRANSFERCALL_INVALID_HELD_CONNECTION
1st Level Text = 'JTAPI Gateway - Error on TRANSFER operation Invalid HELD connection' 2nd Level Text = 'The connection id in the agent object is invalid' 3rd Level Text = ''
20000 PERERR_CM_UNSPECIFIED
1st Level Text = 'An unspecifiedCall Manager - error occurred on the operation' 2nd Level Text = '' 3rd Level Text = ''
20001 PERERR_CM_TIMEOUT
1st Level Text = 'A time-out CallManager - occurred on the operation' 2nd Level Text = 'An operation exceeded the time limit that was configured/allocated for that operation' 3rd Level Text = ''
20002 PERERR_CM_NO_ACTIVE_DEVICE_FOR_THIRDPARTY
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20003 PERERR_CM_EXISTING_FIRSTPARTY
1st Level Text = 'CallManager - Line was specified that was not found on the device' 2nd Level Text = '' 3rd Level Text = ''
20004 PERERR_CM_ILLEGAL_HANDLE
1st Level Text = 'CallManager - Handle is unknown to the system.' 2nd Level Text = '' 3rd Level Text = ''
20005 PERERR_CM_UNDEFINED_LINE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20006 PERERR_CM_ILLEGAL_CALLINGPARTY
1st Level Text = 'CallManager - Attempt to originate call using a calling party that is not on the device.' 2nd Level Text = '' 3rd Level Text = ''
20007 PERERR_CM_CALL_ALREADY_EXISTS
1st Level Text = 'CallManager - Another call already exists on the line' 2nd Level Text = '' 3rd Level Text = ''
20008 PERERR_CM_LINECONTROL_FAILURE
1st Level Text = 'CallManager - Line control refuses to let a new call because of it's state (probably bug)' 2nd Level Text = '' 3rd Level Text = ''
20009 PERERR_CM_ILLEGAL_CALLSTATE
1st Level Text = 'CallManager - Line is not in a legal state to invoke the command' 2nd Level Text = '' 3rd Level Text = ''
20010 PERERR_CM_CALLHANDLE_NOTINCOMINGCALL - CallManager
1st Level Text = 'Attempt to answer a call that either does not exist or is not in the correct state' 2nd Level Text = '' 3rd Level Text = ''
20011 PERERR_CM_TRANSFERFAILED_DESTINATION_UNALLOCATED
1st Level Text = 'CallManager - Attempt to transfer to a directory number that is not registered' 2nd Level Text = '' 3rd Level Text = ''
20013 PERERR_CM_TRANSFERFAILED_DESTINATION_BUSY
1st Level Text = 'CallManager - Attempt to transfer to a busy destination' 2nd Level Text = '' 3rd Level Text = ''
20014 PERERR_CM_TRANSFERFAILED
1st Level Text = 'CallManager - Transfer failed' 2nd Level Text = '(probable cause is one of the call legs was hung up or disconnected from the far end)' 3rd Level Text = ''
20015 PERERR_CM_HOLDFAILED
1st Level Text = 'CallManager - Hold was rejected by line control or call control' 2nd Level Text = '' 3rd Level Text = ''
20017 PERERR_CM_RETRIEVEFAILED
1st Level Text = 'CallManager - Retrieve was rejected by line control or call control' 2nd Level Text = '' 3rd Level Text = ''
20018 PERERR_CM_DB_NO_MORE_DEVICES
1st Level Text = 'CallManager - Error No longer used' 2nd Level Text = '' 3rd Level Text = ''
20020 PERERR_CM_DB_ILLEGAL_DEVICE_TYPE
1st Level Text = 'CallManager - Error No longer used' 2nd Level Text = '' 3rd Level Text = ''
20021 PERERR_CM_DB_ERROR
1st Level Text = 'CallManager - Device query contained an illegal device type' 2nd Level Text = '' 3rd Level Text = ''
20022 PERERR_CM_CANNOT_TERMINATE_MEDIA_ON_PHONE
1st Level Text = 'CallManager - Media cannot be terminated by an application when the device has a physical phone (the phone always terminates the media)' 2nd Level Text = '' 3rd Level Text = ''
20025 PERERR_CM_UNKNOWN_GLOBAL_CALL_HANDLE
1st Level Text = 'CallManager - Error no longer used' 2nd Level Text = '' 3rd Level Text = ''
20026 PERERR_CM_DEVICE_NOT_OPEN
1st Level Text = 'CallManager - Command issued on a line that must be open' 2nd Level Text = '' 3rd Level Text = ''
20027 PERERR_CM_ASSOCIATED_LINE_NOT_OPEN
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20028 PERERR_CM_SSAPI_NOT_REGISTERED
1st Level Text = 'CallManager - Redirect command was issued when the internal supporting interface was not initialized' 2nd Level Text = '' 3rd Level Text = ''
20029 PERERR_CM_REDIRECT_CALL_DOES_NOT_EXIST
1st Level Text = 'CallManager - Attempt to redirect a call that does not exist or is no longer active' 2nd Level Text = '' 3rd Level Text = ''
20048 PERERR_CM_REDIRECT_CALLINFO_ERR
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20049 PERERR_CM_REDIRECT_ERR
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20050 PERERR_CM_REDIRECT_CALL_CALL_TABLE_FULL
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20051 PERERR_CM_REDIRECT_CALL_PROTOCOL_ERROR
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20052 PERERR_CM_REDIRECT_CALL_UNKNOWN_DESTINATION
1st Level Text = 'CallManager - Attempt to redirect to an unknown destination' 2nd Level Text = '' 3rd Level Text = ''
20053 PERERR_CM_REDIRECT_CALL_DIGIT_ANALYSIS_TIMEOUT
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20054 PERERR_CM_REDIRECT_CALL_MEDIA_CONNECTION_FAILED
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20055 PERERR_CM_REDIRECT_CALL_PARTY_TABLE_FULL
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20056 PERERR_CM_REDIRECT_CALL_ORIGINATOR_ABANDONED
1st Level Text = 'CallManager - Far end hung up on the call being redirected' 2nd Level Text = '' 3rd Level Text = ''
20057 PERERR_CM_REDIRECT_CALL_UNKNOWN_PARTY
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20058 PERERR_CM_REDIRECT_CALL_INCOMPATIBLE_STATE
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20059 PERERR_CM_REDIRECT_CALL_PENDING_REDIRECT_TRANSACTION
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20060 PERERR_CM_REDIRECT_CALL_UNKNOWN_ERROR
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20061 PERERR_CM_REDIRECT_CALL_NORMAL_CLEARING
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20062 PERERR_CM_REDIRECT_CALL_UNRECOGNIZED_MANAGER
1st Level Text = 'CallManager - Internal error returned from call control' 2nd Level Text = '' 3rd Level Text = ''
20063 PERERR_CM_REDIRECT_CALL_DESTINATION_BUSY
1st Level Text = 'CallManager - Redirect destination is busy' 2nd Level Text = '' 3rd Level Text = ''
20064 PERERR_CM_REDIRECT_CALL_DESTINATION_OUT_OF_ORDER
1st Level Text = 'CallManager - Redirect destination is out of order' 2nd Level Text = '' 3rd Level Text = ''
20065 PERERR_CM_CANNOT_OPEN_DEVICE
1st Level Text = 'CallManager - Device open failed because the associated device is shutting down (unregistering)' 2nd Level Text = '' 3rd Level Text = ''
20066 PERERR_CM_TRANSFERFAILED_OUTSTANDING_TRANSFER
1st Level Text = 'CallManager - Existing transfer still in progress' 2nd Level Text = '' 3rd Level Text = ''
20067 PERERR_CM_TRANSFERFAILED_CALLCONTROL_TIMEOUT
1st Level Text = 'CallManager - Expected response from call control not received during a transfer' 2nd Level Text = '' 3rd Level Text = ''
20068 PERERR_CM_CALLHANDLE_UNKNOWN_TO_LINECONTROL
1st Level Text = 'CallManager - Attempt to redirect call that was unknown to line control' 2nd Level Text = '' 3rd Level Text = ''
20069 PERERR_CM_OPERATION_NOT_AVAILABLE_IN_CURRENT_STATE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20070 PERERR_CM_CONFERENCE_FULL
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20071 PERERR_CM_MAX_NUMBER_OF_CTI_CONNECTIONS_REACHED
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20080 PERERR_CM_INCOMPATIBLE_PROTOCOL_VERSION
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20081 PERERR_CM_UNRECOGNIZABLE_PDU
1st Level Text = 'CallManager - QBE protocol error (bug)' 2nd Level Text = '' 3rd Level Text = ''
20082 PERERR_CM_ILLEGAL_MESSAGE_FORMAT
1st Level Text = 'CallManager - QBE protocol error (bug)' 2nd Level Text = '' 3rd Level Text = ''
20094 PERERR_CM_DIRECTORY_TEMPORARY_UNAVAILABLE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20095 PERERR_CM_DIRECTORY_LOGIN_NOT_ALLOWED
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20096 PERERR_CM_DIRECTORY_LOGIN_FAILED
1st Level Text = 'CallManager - Login to the directory server failed when opening the provider' 2nd Level Text = '' 3rd Level Text = ''
20097 PERERR_CM_PROVIDER_NOT_OPEN
1st Level Text = 'CallManager - Attempt to issue a CTI command before the provider was open' 2nd Level Text = '' 3rd Level Text = ''
20098 PERERR_CM_PROVIDER_ALREADY_OPEN
1st Level Text = 'CallManager - Attempt to reopen a provider' 2nd Level Text = '' 3rd Level Text = ''
20099 PERERR_CM_NOT_INITIALIZED
1st Level Text = 'CallManager - Attempt to open a provider before CTI initialization completes' 2nd Level Text = '' 3rd Level Text = ''
20100 PERERR_CM_CLUSTER_LINK_FAILURE
1st Level Text = 'CallManager - Link failed to one of the call managers in the cluster (network error)' 2nd Level Text = '' 3rd Level Text = ''
20101 PERERR_CM_LINE_INFO_DOES_NOT_EXIST
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20102 PERERR_CM_DIGIT_GENERATION_ALREADY_IN_PROGRESS
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20103 PERERR_CM_DIGIT_GENERATION_WRONG_CALL_HANDLE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20104 PERERR_CM_DIGIT_GENERATION_WRONG_CALL_STATE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20105 PERERR_CM_DIGIT_GENERATION_CALLSTATE_CHANGED
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20112 PERERR_CM_RETRIEVEFAILED_ACTIVE_CALL_ON_LINE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20113 PERERR_CM_INVALID_LINE_HANDLE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20114 PERERR_CM_LINE_NOT_PRIMARY
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20115 PERERR_CM_CFWDALL_ALREADY_SET
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20116 PERERR_CM_CFWDALL_DESTN_INVALID
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20117 PERERR_CM_CFWDALL_ALREADY_OFF
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20119 PERERR_CM_DEVICE_OUT_OF_SERVICE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20120 PERERR_CM_MSGWAITING_DESTN_INVALID
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20121 PERERR_CM_DARES_INVALID_REQ_TYPE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20122 PERERR_CM_CONFERENCE_FAILED
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20123 PERERR_CM_CONFERENCE_INVALID_PARTICIPANT
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20124 PERERR_CM_CONFERENCE_ALREADY_PRESENT
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20125 PERERR_CM_CONFERENCE_INACTIVE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20126 PERERR_CM_TRANSFER_INACTIVE
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20153 PERERR_CM_COMMAND_NOT_IMPLEMENTED_ON_DEVICE
1st Level Text = 'CallManager - Device does not support the command' 2nd Level Text = 'Undescribed Error' 3rd Level Text = ''
20512 PERERR_CM_PROVIDER_CLOSED
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
20513 PERERR_CM_PROTOCOL_TIMEOUT
1st Level Text = 'CallManager - Undescribed Error' 2nd Level Text = '' 3rd Level Text = ''
24095 PERERR_CM_GENERAL
1st Level Text = 'CallManager - Unknown CallManager Failure on Operation' 2nd Level Text = 'An error response was received for a request issued to the call manager, but no error code could be extracted. This will ALWAYS be the case in the Encore Release. Please refer to the JTAPI log for more information' 3rd Level Text = ''
跟踪位信息
PIM通过procmon命令支持各种跟踪级别。此图表列出了PIM支持的所有跟踪位和对应关键字。这些切换会立即生效并一直有效，直到它们被关闭。这些设置是非易失性设置，可在重新启动和重新启动时保持。
注意： 此图表仅列出特定于PIM的标志，不包括适用于所有PIM的标准。
| Procmon切换关键字 | 描述 |
|---|---|
| 预呼叫 | 跟踪有关呼叫前指示、取消等的所有信息。同时跟踪路由选择和路由结束消息。 |
| call_match_timing | 跟踪所有信息，包括呼叫在设备上提供时等待的秒数。 |
| periph_agent_messages | 跟踪座席状态转换。 |
| opcrequest | 跟踪所有开放式外围控制器(OPC)请求表操作。它们用于路由请求和可能的其他内容。 |
| lock_opcrequest | 跟踪OPCRequest表的锁定和解锁。 |
| jtapi_gw_session | 跟踪JTAPI网关的连接尝试。 |
| jtapi_gw_heartbeat | 显示JTAPI客户端从网关进程发送和接收的心跳消息。 |
| jtapi_call_event | 跟踪JTAPI客户端从网关接收的呼叫事件消息。 |
| jtapi_opc_heartbeat | 跟踪从JTAPI客户端到OPC以及从OPC发出的消息。 |
| jtapi_dialed_number_registration | 跟踪与外围设备监控器和电话号码(DN)回拨注册有关的消息。 |
| lock_jtapi_application | 跟踪特定JTAPI客户端的应用层锁定（调用锁定）。 |
| lock_jtapi_layer | 跟踪JTAPI层锁定。 |
| jtapi_op_error | 跟踪JTAPI客户端中发生的操作错误。 |
| teld_agent-state | 跟踪电话驱动程序层中的座席状态消息和转换。 |
| lock_teldrive_layer | 跟踪电话驱动程序层的锁定和解锁。 |
| lock_teldrive_instance | 跟踪电话驱动程序实例的锁定和解锁。 |
| teld_config_error | 跟踪电话驱动程序层的配置错误。 |
| teld_op_error | 跟踪电话驱动程序层中发生的操作错误。 |
| teld_universal_failure | 跟踪电话驱动程序层中出现的通用故障错误及其外围设备错误代码（也包含文本）。 |
| teld_universal_failure_seclvl | 如果存在跟踪通用故障，则跟踪与外围设备错误代码关联的二级和三级文本。 |
相关信息
修订历史记录
| 版本 | 发布日期 | 备注 |
|---|---|---|
1.0 |
06-Aug-2002 |
初始版本 |
反馈