目錄

簡介

必要條件

需求

採用元件

組態

記錄檔

報告

偏差

已知瑕疵

簡介

本文檔介紹CVP RONA的配置。

必要條件

需求

思科建議您瞭解以下主題：

- ICM指令碼編輯器

- CVP綜合呼叫流程

採用元件

本檔案中的資訊是根據CVP 10.5。

本文中的資訊是根據特定實驗室環境內的裝置所建立。文中使用到的所有裝置皆從已清除（預設）的組態來啟動。如果您的網路正在作用，請確保您已瞭解任何指令可能造成的影響。

組態

CVP RONA配置示例：

註：在現實生活場景中，將基於RONA的呼叫（請求狀態3）的優先順序（隊列優先順序節點）從Queue to Skill Group節點的右側增加。

記錄檔

1014: 10.48.52.114: Aug 19 2015 08:00:08.677 +0200: %CVP_10_5_SIP-7-CALL:  {Thrd=pool-1-thread-483-SIP-7271} CALLGUID = 898D530000010000000000052A2F300A LEGID = 898D530000010000000000052A2F300A-143996400867730 - [OUTBOUND]: INVITE TO <sip:1001@cucm.mpagacz.local;transport=tcp> FROM 1003 <sip:1003@10.48.52.114:5060> EXPIRES[12] 100REL[Unsupported]

1012: 10.48.52.114: Aug 19 2015 08:00:08.677 +0200: %CVP_10_5_SIP-7-CALL:  {Thrd=pool-1-thread-483-SIP-7271} RONA matched 1001 to TimeoutMatcher: patterns like 1> will use RONA of 12

附註：如果未啟用DynamicSoft SIP堆疊，則日誌中缺少CANCEL消息。

1019: 10.48.52.114: Aug 19 2015 08:00:20.751 +0200: %CVP_10_5_SIP-7-CALL:  {Thrd=DIALOG_CALLBACK.10} CALLGUID = 898D530000010000000000052A2F300A LEGID = 898D530000010000000000052A2F300A-143996400867730 - [OUTBOUND] - DsSipInviteDialog - <sip:1001@cucm.mpagacz.local;transport=tcp>;tag=12868~2cbe41d3-abc7-445a-80dc-5c5aa0183504-21359299 - 1 REJECTED WITH 487 - Request Terminated

1103: 10.48.52.114: Aug 19 2015 08:00:31.437 +0200: %CVP_10_5_SIP-7-CALL:  {Thrd=pool-1-thread-523-SIP-7289} CALLGUID = 898D530000010000000000052A2F300A LEGID = 898D530000010000000000052A2F300A-143996403143734 - [OUTBOUND]: INVITE TO <sip:1001@cucm.mpagacz.local;transport=tcp> FROM 1003 <sip:1003@10.48.52.114:5060> EXPIRES[12] 100REL[Unsupported]

1122: 10.48.52.114: Aug 19 2015 08:00:34.323 +0200: %CVP_10_5_SIP-7-CALL:  {Thrd=pool-1-thread-1-SIP-7296} CALLGUID = 898D530000010000000000052A2F300A LEGID = 898D530000010000000000052A2F300A-143996403143734 - [OUTBOUND]: Acked the invite.

1131: 10.48.52.114: Aug 19 2015 08:00:43.746 +0200: %CVP_10_5_SIP-7-CALL:  {Thrd=pool-1-thread-16-SIP-7298} CALLGUID = 898D530000010000000000052A2F300A LEGID = 4C536E9D-456B11E5-AAB9925E-21C1F61E - [INBOUND]: Terminated with Q.850;cause=16

附註：[入站]或[出站]:「Terminated with Q.850;cause=16」取決於掛斷的當事方。

如果啟用DynamicSoft SIP堆疊：

61430: 10.48.52.114: Aug 19 2015 08:00:08.677 +0200: %_Connection-7-com.dynamicsoft.DsLibs.DsUALibs.DsSipLlApi.Connection:  Sending Message (NB): INVITE sip:1001@cucm.mpagacz.local;transport=tcp SIP/2.0

Via: SIP/2.0/TCP 10.48.52.114:5060;branch=z9hG4bKEVEl2Ph9elc3OUAEfEUWtw~~34931

To: <sip:1001@cucm.mpagacz.local;transport=tcp>

From: 1003 <sip:1003@10.48.52.114:5060>;tag=dsd3ec56bf

Call-ID: 898D530000010000000000052A2F300A-143996400867730@10.48.52.114

CSeq: 1 INVITE

Expires: 12

61508: 10.48.52.114: Aug 19 2015 08:00:20.689 +0200: %_Connection-7-com.dynamicsoft.DsLibs.DsUALibs.DsSipLlApi.Connection:  Sending Message (NB): CANCEL sip:1001@cucm.mpagacz.local;transport=tcp SIP/2.0

Via: SIP/2.0/TCP 10.48.52.114:5060;branch=z9hG4bKEVEl2Ph9elc3OUAEfEUWtw~~34931

To: <sip:1001@cucm.mpagacz.local;transport=tcp>

From: 1003 <sip:1003@10.48.52.114:5060>;tag=dsd3ec56bf

Call-ID: 898D530000010000000000052A2F300A-143996400867730@10.48.52.114

CSeq: 1 CANCEL

61527: 10.48.52.114: Aug 19 2015 08:00:20.736 +0200: %_Connection-7-com.dynamicsoft.DsLibs.DsUALibs.DsSipLlApi.Connection:  Composed Message:

SIP/2.0 487 Request Cancelled

Via: SIP/2.0/TCP 10.48.52.114:5060;branch=z9hG4bKEVEl2Ph9elc3OUAEfEUWtw~~34931

From: 1003 <sip:1003@10.48.52.114:5060>;tag=dsd3ec56bf

To: <sip:1001@cucm.mpagacz.local;transport=tcp>;tag=12868~2cbe41d3-abc7-445a-80dc-5c5aa0183504-21359299

Call-ID: 898D530000010000000000052A2F300A-143996400867730@10.48.52.114

CSeq: 1 INVITE

CVP RNATimeout到期後，VRU向路由器傳送一個EventReport，其中包含NoAnswer:

08:00:21:862 PG1A-pim3 Trace: VRU->PG:EVENT_REPORT(16 bytes):DID=23 SendSeq#=3 EventCode=NoAnswer(3).

08:00:21:862 PG1A-pim3 Trace: ToRouter_ReRouteReq:REROUTE_REQ  RCID=5004 PID=5000 GrpDelKey=0 Reason=3.

08:00:21:706 ra-rtr Trace: (23 24 27 : 0 0) ReRoute: Reason=3 CallState=15..

呼叫到達時設定RONA計時器，應答呼叫時取消：

08:00:10:012 PG1A-pim1 Trace: ScheduleAgentTimer: type = agentTImerRingTimeout, seconds = 10, callback = 16787226.

08:00:21:850 PG1A-pim1 Trace: CancelAgentTimer: type = agentTImerRingTimeout.

如果RNA熄滅：

08:00:19:996 PG1A-pim1 Trace: ProcessRingTimeout: Agent failed to answer alerting line. AgentID=1 DeviceNetworkTargetID=100003 NumAcdCalls: 0.

報告

綜合呼叫流(RCK=201)與帶RONA的綜合呼叫流(RCK=202)比較

日期時間RouterCallKey

----------------------- -------------

2015-08-19 07:54:32.180 201

2015-08-19 08:00:35.187 202

（2行受影響）

DateTime RouterCallKey Per。DNIS CallDisposition CallDispositionFlag

----------------------- ------------- ---- ----------- --------------- -------------------

2015-08-19 07:54:26.247 201 CVP 8888888888 13 1

2015-08-19 07:54:36.247 201 CUCM 1001 13 1

2015-08-19 07:54:38.247 201 CVP 3102 52 1

2015-08-19 08:00:09.260 202 CVP 8888888888 13 1

2015-08-19 08:00:21.760 202 CUCM 1001 19 6

2015-08-19 08:00:32.260 202 CVP 8888888888 13 1

2015-08-19 08:00:42.760 202 CUCM 1001 13 1

2015-08-19 08:00:44.760 202 CVP 3102 52 1

（影響8行）

偏差

目標請求已禁用，呼叫路由器立即響應EventReport（無應答）版本，CVP掛斷呼叫：

10:17:47:505 PG1A-pim3 Trace: VRU->PG:EVENT_REPORT(16 bytes):DID=31 SendSeq#=3 EventCode=NoAnswer(3).

10:17:47:509 PG1A-pim3 Trace: PG->VRU:RELEASE(16 bytes):DID=31 SendSeq#=3 Cause=1.

10:17:47:511 PG1A-pim3 Trace: VRU->PG:EVENT_REPORT(22 bytes):DID=31 SendSeq#=4 EventCode=Disconnect(6) CauseCode=NormalComplete(1).

已知瑕疵

在CVP RONA之後將座席狀態保留為「就緒」：CSCuc72315和CSCuq74727