排除Catalyst 9600管理引擎和線卡上的硬體故障
簡介
本文說明如何識別、隔離和排除Catalyst 9600管理引擎和線卡上的硬體故障症狀。
必要條件
需求
本文件沒有特定需求。
採用元件
本檔案中的資訊是根據Catalyst 9600系列交換器。
本文中的資訊是根據特定實驗室環境內的裝置所建立。文中使用到的所有裝置皆從已清除（預設）的組態來啟動。如果您的網路運作中，請確保您瞭解任何指令可能造成的影響。
技術
| 字詞 |
定義 |
上下文 |
| 主管 |
Cisco Catalyst 9600系列管理引擎1由三個UADP 3.0 ASIC和一個x86 CPU處理器供電。三個ASIC與每個ASIC上的3.2-Tbps ASIC互連互連。Sup-1提供9.6 Tbps（4.8 Tbps全雙工）。使用Cisco Catalyst 9606R機箱時，每個插槽具有2.4 Tbps(Sup-1)。 |
本文檔包含用於隔離Supervisor引擎上的硬體故障的命令。 |
| 開機自檢(P.O.S.T.) |
在開啟電源後初始化管理引擎和線卡後，會執行加電自檢(POST)以確保模組的硬體完整性。線上插拔(OIR)線路卡期間也會執行開機自檢。 |
Show post命令顯示這些測試的結果。 |
| 通用線上診斷子系統(GOLD) |
系統聯機後運行GOLD測試。某些測試會作為運行狀況監控測試定期運行。使用者可根據需要運行所有測試。 |
用於檢測模組硬體故障。 |
| 線上插入和刪除(O.I.R.) |
此功能可以通過命令列介面(CLI)對給定插槽中的模組重新通電。當沒有可以心理重新拔插模組的現場資源時，這很有用。 |
O.I.R.是在模組上執行隔離硬體故障的強大功能。 |
機箱概述
| Catalyst C9606-R |
|
 |
疑難排解
模組硬體問題的症狀
| 症狀 |
可能的根本原因 |
|
模組未正確安裝、未初始化，或者因POTS失敗而遇到硬體故障。 |
驗證模組狀態
- 首先檢查機箱是否識別模組，這一點很重要。
- 模組的理想狀態是「ok」。
| 模組狀態 |
可能的根本原因 |
動作 |
| 確定 |
不適用. |
無 |
| 失敗後 |
潛在的硬體故障。 |
請參閱模組狀態疑難排解。 |
| 其他 |
模組初始化失敗。 |
請參閱模組狀態疑難排解。 |
| 輸出中未列出 |
未正確安裝或未獲得足夠的電源。 |
檢查可用的電源預算。 目視檢查模組的LED指示燈狀態。 |
Cat9600#show module Chassis Type: C9606R Mod Ports Card Type Model Serial No. ---+-----+--------------------------------------+--------------+-------------- 1 24 24-Port 40GE/12-Port 100GE C9600-LC-24C 2 48 48-Port 10GE / 25GE C9600-LC-48YL 3 0 Supervisor 1 Module C9600-SUP-1 4 0 Supervisor 1 Module C9600-SUP-1 Mod MAC addresses Hw Fw Sw Status ---+--------------------------------+----+------------+------------------+-------- 1 DC8C.37A0.C880 to DC8C.37A0.C8FF 1.0 17.1.1[FC2] 16.12.03 post-fail 2 DC8C.3773.1E00 to DC8C.3773.1E7F 1.0 17.1.1[FC2] 16.12.03 ok 3 DC8C.379F.ED80 to DC8C.379F.EDFF 1.0 17.1.1[FC2] 16.12.03 ok 4 DC8C.379F.EDF1 to DC8C.379F.EDF9 1.0 17.1.1[FC2] 16.12.03 ok //other example Mod MAC addresses Hw Fw Sw Status ---+--------------------------------+----+------------+------------------+-------- 1 DC8C.37A0.C880 to DC8C.37A0.C8FF 1.3 17.3.1r[FC2] 17.03.05 power-deny 2 DC8C.37A0.C880 to DC8C.37A0.C8FF 1.3 17.3.1r[FC2] 17.03.05 power-deny 3 DC8C.37A0.C880 to DC8C.37A0.C8FF 1.4 17.3.1r[FC2] 17.03.05 ok
模組狀態故障排除
| 症狀 |
動作 |
| 未列出模組或狀態不是「ok」。 |
請繼續後續步驟。 |
驗證系統日誌
線卡離線
%IOSXE_OIR-6-OFFLINECARD: Card (rp) offline in slot R1 %IOSXE_OIR-6-REMSPA: SPA removed from subslot 6/0, interfaces disabled %SPA_OIR-6-OFFLINECARD: SPA (C9600-LC-48TX) offline in subslot 6/0
電源預算問題
%CMRP_PFU-3-PWR_MGMT_LC_SHUTDOWN: R0/0: cmand: WARNING: Linecard in slot 6 with priority 0 and a power requirement of 315 watts has shutdown. %CMRP_PFU-3-PWR_MGMT_ALARM: Chassis 1 R0/0: cmand: WARNING: System does not have sufficient input power for minimum reliable operation requiring 1161 watts. The system needs 1101 watts of additional power.
診斷測試失敗
*May 29 02:10:19.523: %PM-4-ERR_DISABLE: diagnostics error detected on Fo2/0/1, putting Fo2/0/1 in err-disable state
檢查模塊運行時間
- 板載故障記錄(OBFL)使我們能夠深入瞭解重新載入的原因，例如reload命令、軟體異常、斷電等。
- 檢查可能與模組突然斷電或導致模組停機的外部因素相關的時間戳。
Cat9600#show logging onboard rp (active|standby) uptime detail
-------------------------------------------------------------------------------- UPTIME SUMMARY INFORMATION -------------------------------------------------------------------------------- First customer power on : 08/28/2021 13:08:41 Total uptime : 0 years 41 weeks 2 days 15 hours 10 minutes <-- Total Uptime Total downtime : 0 years 7 weeks 6 days 7 hours 11 minutes Number of resets : 14 <-- Total number of resets Number of slot changes : 0 Current reset reason : PowerOn <-- Last reload reason Current reset timestamp : 11/06/2021 17:25:29 Current slot : 3 Chassis type : 55 Current uptime : 0 years 39 weeks 1 days 18 hours 5 minutes <-- Current Uptime -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- UPTIME CONTINUOUS INFORMATION -------------------------------------------------------------------------------- Time Stamp | Reset | Uptime MM/DD/YYYY HH:MM:SS | Reason | years weeks days hours minutes -------------------------------------------------------------------------------- 08/28/2021 13:08:41 PowerOn 0 0 0 0 0 08/28/2021 13:16:29 Reload 0 0 0 0 0 08/28/2021 13:29:28 Reload 0 0 0 0 5 08/28/2021 13:42:30 Reload 0 0 0 0 5 08/28/2021 13:55:14 Image Install 0 0 0 0 5 <-- Reset history by reason
Cat9600#show logging onboard slot (1|2|4|5|6|7) uptime detail -------------------------------------------------------------------------------- UPTIME SUMMARY INFORMATION -------------------------------------------------------------------------------- First customer power on : 08/08/2018 09:30:33 Total uptime : 0 years 11 weeks 1 days 10 hours 40 minutes Total downtime : 4 years 32 weeks 1 days 23 hours 25 minutes Number of resets : 81 Number of slot changes : 5 Current reset reason : CP_RESET_CPU_GOT_RESET Current reset timestamp : 05/24/2023 19:35:58 Current slot : 1 Chassis type : 30 Current uptime : 0 years 2 weeks 0 days 0 hours 0 minutes -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- UPTIME CONTINUOUS INFORMATION -------------------------------------------------------------------------------- Time Stamp | Reset | Uptime MM/DD/YYYY HH:MM:SS | Reason | years weeks days hours minutes -------------------------------------------------------------------------------- 04/26/2021 21:39:45 CP_RESET_CPU_GOT_RESET 0 0 0 0 0 04/27/2021 14:12:04 CP_RESET_POWER_ON 0 0 0 6 0 04/28/2021 14:39:30 CP_RESET_POWER_ON 0 0 0 14 0 04/30/2021 12:46:59 CP_RESET_POWER_ON 0 0 0 13 0
驗證 POST
失敗的POST示例
Cat9600#show post
Stored system POST messages:
Switch C9606R
--------------
Fri May 29 02:10:18 2020 POST: Module: 1 Mac Loopback Begin
Fri May 29 02:10:18 2020 POST: Module: 1 Mac Loopback: loopback Test: End, Status Passed
Fri May 29 02:10:18 2020 POST: Module: 2 Mac Loopback Begin
Fri May 29 02:10:18 2020 POST: Mac Loopback: Failed For Interface : TwentyFiveGigE2/2/0/38
Fri May 29 02:10:18 2020 POST: Mac Loopback: Failed For Interface : TwentyFiveGigE2/2/0/39
Fri May 29 02:10:18 2020 POST: Mac Loopback: Failed For Interface : TwentyFiveGigE2/2/0/40
Fri May 29 02:10:18 2020 POST: Module: 2 Mac Loopback: loopback Test: End, Status Failed
POST通過的示例
Cat9600#show post Stored system POST messages: Switch C9606R -------------- POST: MBIST Tests : Begin POST: MBIST Tests : End, Status Passed POST: Module: 3 PHY Loopback: loopback Test: Begin POST: Module: 3 PHY Loopback: loopback Test: End, Status Passed POST: Module: 2 PHY Loopback: loopback Test: Begin POST: Module: 2 PHY Loopback: loopback Test: End, Status Passed POST: Module: 1 PHY Loopback: loopback Test: Begin POST: Module: 1 PHY Loopback: loopback Test: End, Status Passed POST: Module: 5 PHY Loopback: loopback Test: Begin POST: Module: 5 PHY Loopback: loopback Test: End, Status Passed
Cat9600#show platform Chassis type: C9606R Slot Type State Insert time (ago) --------- ------------------- --------------------- ----------------- 1 C9600-LC-24C ok 02:45:09 1/0 C9600-LC-24C ok 02:43:15 2 C9600-LC-48YL faulty 02:45:09 2/0 C9600-LC-48YL ok 02:43:14 3 C9600-SUP-1 ok 02:45:09 3/0 C9600-SUP-1 ok 02:43:14 4 C9600-SUP-1 ok 02:45:09 4/0 C9600-SUP-1 ok 02:43:14 R0 C9600-SUP-1 ok, active 02:45:09 R1 C9600-SUP-1 init, standby 02:45:09 P1 C9600-PWR-2KWAC ok 02:44:21 P2 C9600-PWR-2KWAC ok 02:44:21 P3 C9600-PWR-2KWAC ps, f0, f1, fail 02:44:21 P4 C9600-PWR-2KWAC ps, f0, f1, fail 02:44:21 P5 C9606-FAN ok 02:44:21 Slot CPLD Version Firmware Version --------- ------------------- --------------------------------------- 1 19070619 17.1.1[FC2] 2 19070619 17.1.1[FC2] 3 19041620 17.1.1[FC2] 4 19041620 17.1.1[FC2]
金牌測試
- 如果模組的POS失敗或列為「faulty」，則必須收集診斷以獲取失敗原因。
- 運行硬體診斷程式，以快速識別線卡或管理引擎中潛在的硬體故障。
診斷測試的型別：
- 運行狀況監控測試 — 預設情況下啟用，並且每隔幾分鐘在後台運行。這些測試不會造成中斷。
- 按需測試 — 由使用者使用CLI運行。其中一些測試具有破壞性。
| 診斷測試 |
它是在測試什麼？背景？影響？ |
| TestGoldPktLoopback |
此測試與Macloopback測試非常相似。 |
| TestOBFL |
驗證板載故障記錄功能。此測試列印診斷消息並登入到OBFL。 |
| TestThermal |
驗證感測器的溫度值是否不超過閾值。它是無中斷測試，可以作為運行狀況監控測試運行。 |
| TestPortTx監控 |
此測試監控已連線介面的TX計數器。此測試驗證連線的連線埠是否能夠傳送封包。它是無中斷測試，可以作為運行狀況監控測試運行。 |
| 測試風扇托架 |
此測試驗證是否已插入風扇托架並在主機板上正常工作。它是無中斷測試，可以作為運行狀況監控測試運行。 |
| TestScratchRegister |
暫存器測試監控應用特定積體電路(ASIC)的健康狀況，它會將值寫入暫存器，並從這些暫存器讀回值。它是無中斷測試，可以作為運行狀況監控測試運行。 |
| TestConsistencyCheckMcast |
此測試監控以檢查Mcast程式設計是否正確。此測試會與Forwarding object manager進行檢查，以識別到硬體的不完整條目或長時間暫掛配置。 |
對模組運行按需診斷測試。
Cat9600#diagnostic start switch module 3 test ?
Diagnostics test suite attributes:
M/C/* - Minimal bootup level test / Complete bootup level test / NA
B/* - Basic ondemand test / NA
P/V/* - Per port test / Per device test / NA
D/N/* - Disruptive test / Non-disruptive test / NA
S/* - Only applicable to standby unit / NA
X/* - Not a health monitoring test / NA
F/* - Fixed monitoring interval test / NA
E/* - Always enabled monitoring test / NA
A/I - Monitoring is active / Monitoring is inactive
Test Interval Thre-
ID Test Name Attributes day hh:mm:ss.ms shold
==== ================================== ============ =============== =====
1) TestOBFL ------------------------> *B*N*X**I not configured n/a
2) TestFantray ---------------------> *B*N****A 000 00:01:40.00 1
3) TestThermal ---------------------> *B*N****A 000 00:01:30.00 1
4) TestScratchRegister -------------> *B*N****A 000 00:01:30.00 5
5) TestConsistencyCheck ------------> *B*N****A 000 00:01:30.00 1
WORD Test ID list (e.g. 1,3-6) or Test Name
Cat9600#diagnostic start switch 1 module 3 test 2
//syslog prints upon start and finish of diagnostic test.
*Mar 24 21:48:47.968: %DIAG-6-TEST_RUNNING: switch 1 module 3: Running TestFantray{ID=2} ...
*Mar 24 21:48:47.969: %DIAG-6-TEST_OK: switch 1 module 3: TestFantray{ID=2} has completed successfully <-- Passed
| 症狀 |
動作 |
| 模組未通過診斷測試。 |
執行模組的OIR。 |
在模組上運行隨選OIR
Cat9600#hw-module subslot 1/0 oir power-cycle
Proceed with power cycle of module? [confirm]
*Jun 9 20:39:14.686: %IOSXE_OIR-6-REMSPA: SPA removed from subslot 1/0, interfaces disabled
*Jun 9 20:39:14.721: %SPA_OIR-6-OFFLINECARD: SPA (C9600-LC-24C) offline in subslot 1/0
*Jun 9 20:39:16.686: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/1, changed state to down
*Jun 9 20:39:16.686: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/2, changed state to down
*Jun 9 20:39:16.687: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/3, changed state to down
*Jun 9 20:39:16.687: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/4, changed state to down
*Jun 9 20:39:16.689: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/5, changed state to down
*Jun 9 20:39:16.690: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/6, changed state to down
*Jun 9 20:39:16.690: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/7, changed state to down
*Jun 9 20:39:16.690: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/8, changed state to down
*Jun 9 20:39:16.690: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/9, changed state to down
*Jun 9 20:39:16.691: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/10, changed state to down
*Jun 9 20:39:16.691: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/11, changed state to down
*Jun 9 20:39:16.693: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/12, changed state to down
*Jun 9 20:39:16.693: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/13, changed state to down
*Jun 9 20:39:16.694: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/14, changed state to down
*Jun 9 20:39:16.694: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/15, changed state to down
*Jun 9 20:39:16.694: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/16, changed state to down
*Jun 9 20:39:16.694: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/17, changed state to down
*Jun 9 20:39:16.695: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/18, changed state to down
*Jun 9 20:39:16.695: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/19, changed state to down
*Jun 9 20:39:16.697: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/20, changed state to down
*Jun 9 20:39:16.697: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/21, changed state to down
*Jun 9 20:39:16.698: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/22, changed state to down
*Jun 9 20:39:16.698: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/23, changed state to down
*Jun 9 20:39:16.698: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/24, changed state to down
*Jun 9 20:39:16.698: %LINK-3-UPDOWN: Interface HundredGigE1/0/25, changed state to down
*Jun 9 20:39:16.699: %LINK-3-UPDOWN: Interface HundredGigE1/0/26, changed state to down
*Jun 9 20:39:16.699: %LINK-3-UPDOWN: Interface HundredGigE1/0/27, changed state to down
*Jun 9 20:39:16.701: %LINK-3-UPDOWN: Interface HundredGigE1/0/28, changed state to down
*Jun 9 20:39:16.701: %LINK-3-UPDOWN: Interface HundredGigE1/0/29, changed state to down
*Jun 9 20:39:16.702: %LINK-3-UPDOWN: Interface HundredGigE1/0/30, changed state to down
*Jun 9 20:39:16.702: %LINK-3-UPDOWN: Interface HundredGigE1/0/31, changed state to down
*Jun 9 20:39:16.702: %LINK-3-UPDOWN: Interface HundredGigE1/0/32, changed state to down
*Jun 9 20:39:16.702: %LINK-3-UPDOWN: Interface HundredGigE1/0/33, changed state to down
*Jun 9 20:39:16.703: %LINK-3-UPDOWN: Interface HundredGigE1/0/34, changed state to down
*Jun 9 20:39:16.703: %LINK-3-UPDOWN: Interface HundredGigE1/0/35, changed state to down
*Jun 9 20:39:16.704: %LINK-3-UPDOWN: Interface HundredGigE1/0/36, changed state to down
*Jun 9 20:39:16.704: %LINK-3-UPDOWN: Interface HundredGigE1/0/37, changed state to down
*Jun 9 20:39:16.705: %LINK-3-UPDOWN: Interface HundredGigE1/0/38, changed state to down
*Jun 9 20:39:16.705: %LINK-3-UPDOWN: Interface HundredGigE1/0/39, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/40, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/41, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/42, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/43, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/44, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/45, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/46, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/47, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/48, changed state to down
*Jun 9 20:39:44.717: %IOSXE_OIR-6-INSSPA: SPA inserted in subslot 1/0
*Jun 9 20:40:15.052: %SPA_OIR-6-ONLINECARD: SPA (C9600-LC-24C) online in subslot 1/0
*interfaces come up again*
| 症狀 |
動作 |
| 模組仍無法執行POS.S.T或show module或show inventory命令輸出中未列出的模組。 |
|
重新拔插模組（當機箱識別模組且模組初始化時，會列印類似的系統日誌）。
*May 24 19:32:53.084: %IOSXE_OIR-6-INSCARD: Card (fp) inserted in slot F0 *May 24 19:32:53.084: %IOSXE_OIR-6-INSCARD: Card (cc) inserted in slot 1 *May 24 19:32:53.084: %IOSXE_OIR-6-ONLINECARD: Card (cc) online in slot 1 *May 24 19:32:53.151: %IOSXE_OIR-6-INSSPA: SPA inserted in subslot 1/0
驗證模組的電源狀態是否被接受。
Cat9600#show power module
Power Budget Mode : Dual Sup
Power Out of In
Mod Model No State Budget Instantaneous Peak Reset Reset
--- -------------------- -------- ------ ------------- ---- ------ -----
1 C9600-LC-48YL accepted 230 0 0 230 10
2 C9600-LC-24C accepted 200 0 0 200 10
3 C9600-SUP-1 accepted 775 0 0 775 202
4 C9600-SUP-1 accepted 775 0 0 775 202
FM1 C9606-FAN accepted 450 -- -- 450 --
--- -------------------- -------- ------ ------------- ---- ------ -----
Total allocated power: 2430
Total required power: 2430
驗證是否有任何故障的電源。
Cat9600#show power detail
Power Fan States
Supply Model No Type Capacity Status 1 2
------ -------------------- ---- -------- ------------ -----------
PS1 C9600-PWR-2KWAC ac 1050 W active good good
PS2 C9600-PWR-2KWAC ac 2000 W active good good
PS3 C9600-PWR-2KWAC ac n.a. fail bad bad
PS4 C9600-PWR-2KWAC ac n.a. fail bad bad
PS Current Configuration Mode : none
PS Current Operating State : none
Power supplies currently active : 2
Power supplies currently available : 4
Power Summary Maximum
(in Watts) Used Available
------------- ------ ---------
System Power 2905 2990
------------- ------ ---------
Total 2905 2990 <-- total power budget consumed vs maximum available
Power Budget Mode : Dual Sup
Power Out of In
Mod Model No State Budget Instantaneous Peak Reset Reset
--- -------------------- -------- ------ ------------- ---- ------ -----
1 C9600-LC-48TX accepted 315 0 0 315 10
2 C9600-LC-48S accepted 160 0 0 160 10
3 C9600-SUP-1 accepted 775 0 0 775 202
4 C9600-SUP-1 --- 775 -- -- 775 0
5 C9600-LC-48YL accepted 230 0 0 230 10
6 C9600-LC-24C accepted 200 0 0 200 10
FM1 C9606-FAN accepted 450 -- -- 450 --
--- -------------------- -------- ------ ------------- ---- ------ -----
Total allocated power: 2905
Total required power: 2905
軟體和韌體不匹配
- 不同軟體或韌體版本上的管理引擎在高可用性主用/備用角色中無法同步。
- 與Supervisor韌體版本相比更新的韌體版本上的線卡可能無法初始化。
- 每個主要軟體系列（如16.12.X、17.3.X和17.6.X）的發行說明中「升級交換機軟體」一節中包含的說明
- 手動升級Supervisor的韌體/載入程式。
註：有關如何手動升級Supervisor的韌體/引導載入程式的詳細資訊，請參閱Catalyst 9600系列交換機Cisco IOS XE Amsterdan 17.3.X的發行說明。
Cat9600#show firmware version all
Current Bundled
Slot Device Name / Model Firmware Version Firmware Version Mismatch
----- ----------------------------- --------------------- ------------------- ---------
3 Supervisor Rommon (Active) 17.3.1r[FC2] N/A N/A <-- Firmware versions are the same
4 Supervisor Rommon (Standby) 17.3.1r[FC2] N/A N/A <-- Firmware versions are the same
- Eth Lan Spi 0x800005d3 N/A N/A
PS5 Fantray 18101008 N/A N/A
3 Supervisor CPLD
IO FPGA 19041620 19041620 No
Flash FPGA 190308b9 190308b9 No
4 Supervisor CPLD
IO FPGA 19041620 19041620 No
Flash FPGA 190308b9 190308b9 No
1 Line Card / C9600-LC-24C
IO FPGA 19070619 19070619 No
PMFPGA 122515 N/A N/A
Phy Firmware 1.56.1772 1.56.2270 Yes
2 Line Card / C9600-LC-48YL
IO FPGA 19070619 19070619 No
PMFPGA 122515 N/A N/A
Phy Firmware 1.56.1772 1.56.2270 Yes
5 Line Card / C9600-LC-48YL
IO FPGA 19070619 19070619 No
PMFPGA 122515 N/A N/A
Phy Firmware 1.56.1772 1.56.2270 Yes
6 Line Card / C9600-LC-24C
IO FPGA 19070619 19070619 No
PMFPGA 122515 N/A N/A
Phy Firmware 1.56.1772 1.56.2270 Yes
Slot Device Name / Model Firmware Version
--------- --------------------------------------- -----------------------------
PS1 Power Supply (PS PRI, PS_SEC, PS_I2C) (N/A, N/A, N/A)
PS2 Power Supply (PS PRI, PS_SEC, PS_I2C) (N/A, N/A, N/A)
PS3 Power Supply (PS PRI, PS_SEC, PS_I2C) (N/A, N/A, N/A)
PS4 Power Supply (PS PRI, PS_SEC, PS_I2C) (61.08.03, 61.02.0, N/A)
其他疑難排解
註:hardware authentication status僅在交換機重新載入時運行。在物理重新拔插相同或不同插槽上的線卡後，系統不運行，這未必表示有問題。
如果存在的線卡的驗證狀態未通過，請執行以下建議步驟：
- 收集trace archive，檢視IOSRP、CMCC、platform_mgr和IOMD檔案以獲取有關此問題型別的相關資訊。
- 可以嘗試受影響元件的物理OIR或重新載入交換機以檢視其是否恢復。
- 如果問題仍然存在，請建立TAC案例。
Cat9600#show platform hardware authentication status
Fan Tray Authentication: pass
Line Card:1 Authentication: pass
Line Card:2 Authentication: pass
SUP0 Authentication: pass
SUP1 Authentication: pass
Line Card:5 Authentication: Not Available
Line Card:6 Authentication: Not Available
Cat9600#show hw-module subslot 1/0 oir internal
IOMD for supervisor slot does not appear
WARNING: This command is not intended for production use
and should only be used under the supervision of
Cisco Systems technical support personnel.
sm(spa_oir_tsm subslot 1/0 TSM), running yes, state ready
Admin Status: admin enabled, Operational Status: ok(1)
Last reset Reason: power up
TSM Context:
configured_spa_type 0xD9A <-- IDPROM is accessible
soft remove fail code 0x0(none)
last_fail_code 0x0(none)
timed_fail_count 0, failed_spa_type 0x0
flags 0x10)
Subslot:
spa type 0xD9A, active spa type 0xD9A
subslot flags 0x0, plugin flags 0x0
TSM Parameters:
wait_psm_ready_timeout 540000 ms, init_timeout 300000 ms
remove_timeout 120000 ms, recovery_delay 5000 ms
fail_time_period 1200000 ms, max_fail_count 5
does not support pre-configuration
Cat9600# show platform software iomd redundancy
Configured Redundancy Mode = sso
Operating Redundancy Mode = sso
Local RF state = ACTIVE
Peer RF state = STANDBY HOT
slot PSM STATE SPA INTF HA_STATE HA_ACTIVE
1 ready started ready 00:05:54
2 ready idle <-- potential issue
3 ready started ready 00:05:37 ***active RP
4 ready started ready 00:05:37
Cat9600#show idprom module 1 eeprom detail
Slot 1 EEPROM data:
EEPROM version : 4
Compatible Type : 0xFF
Controller Type : 3482
Hardware Revision : 1.0
PCB Part Number : 73-19545-02
Board Revision : A0
Deviation Number : 0
Fab Version : 02
PCB Serial Number : CAT2313L2VP
RMA Test History : 00
RMA Number : 0-0-0-0
RMA History : 00
Top Assy. Part Number : 068-102161-01
Top Assy. Revision : A0
CLEI Code : COUIBGRCAA
Product Identifier (PID) : C9600-LC-24C
Version Identifier (VID) : V01
Base MAC Address : DC 8C 37 A0 C8 80
MAC Address block size : 128
Environment Monitor Data : 06 00 00 00 0C 80 C8 00
A6
Environment Monitor Data : 00 06 00 FA
Manufacturing Test Data : 00 00 00 00 00 00 00 00
Field Diagnostics Data : 00 00 00 00 00 00 00 00
Platform features : 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00
Environment Monitor Data :
Description : InltFrnt
Shutdown threshold : 060
Critical threshold : 055
Major threshold : 050
Minor threshold : 045
Environment Monitor Data :
Description : InltRear
Shutdown threshold : 060
Critical threshold : 055
Major threshold : 050
Minor threshold : 045
Environment Monitor Data :
Description : OtltFrnt
Shutdown threshold : 090
Critical threshold : 085
Major threshold : 080
Minor threshold : 075
Environment Monitor Data :
Description : OtltRear
Shutdown threshold : 090
Critical threshold : 085
Major threshold : 080
Minor threshold : 075
使用lc-portmap命令獲取有關對映到Supervisor中的ASIC/核心的線卡介面的資訊。
Cat9600#show platform hardware iomd 1/0 lc-portmap detail
IOMD SUMMARY
==============
spa_type: 0xd9a
my_slot: 1
active-slot: 0
is_active: 1
bulk_sync_done: 1
bulk_sync_in_progress: 0
bulk_sync_received: 0
is_plugin_start_done: 1
Num_ports: 48 num_UDAP 3s: 3
PSM SUMMARY
===============
PSM state: ready
ha_state:
is_spa_ok: 0
is_power_ok: 0
psm_flags: 0x0
bay_flags: 0x0
plugin_flags: 0x0
Port fp asic core mac cntx asic speed xcvr- xcvr- run- phy- i2c- xcvr- if- SerTune- False- Rcvr- Serdes-
port pres type speed num ctrl sm state Status LinkUp idle set
================================================================================================================================
0 1 0 0 0 0 0 40G no 0 unk 0 0 0 0 NOTS no 0 0 1
1 2 0 0 2 1 8 40G no 0 unk 0 0 0 0 NOTS no 0 2 3
2 3 0 0 16 0 16 40G no 0 unk 1 0 0 0 NOTS no 0 16 17
3 4 0 0 18 1 24 40G no 0 unk 1 0 0 0 NOTS no 0 18 19
4 5 0 1 14 1 8 40G no 0 unk 2 0 0 0 NOTS no 0 14 15
5 6 0 1 12 0 0 40G no 0 unk 2 0 0 0 NOTS no 0 12 13
6 7 0 1 30 1 24 40G no 0 unk 3 0 0 0 NOTS no 0 30 31
7 8 0 1 28 0 16 40G no 0 unk 3 0 0 0 NOTS no 0 28 29
8 9 1 0 0 0 0 40G no 0 unk 4 0 0 0 NOTS no 0 0 1
9 10 1 0 2 1 8 40G no 0 unk 4 0 0 0 NOTS no 0 2 3
10 11 1 0 16 0 16 40G no 0 unk 5 0 0 0 NOTS no 0 16 17
11 12 1 0 18 1 24 40G no 0 unk 5 0 0 0 NOTS no 0 18 19
12 13 1 1 14 1 8 40G no 0 unk 6 0 0 0 NOTS no 0 14 15
13 14 1 1 12 0 0 40G no 0 unk 6 0 0 0 NOTS no 0 12 13
14 15 1 1 30 1 24 40G no 0 unk 7 0 0 0 NOTS no 0 30 31
15 16 1 1 28 0 16 40G no 0 unk 7 0 0 0 NOTS no 0 28 29
16 17 2 0 0 0 0 40G no 0 unk 8 1 0 0 NOTS no 0 0 1
17 18 2 0 2 1 8 40G no 0 unk 8 1 0 0 NOTS no 0 2 3
18 19 2 0 16 0 16 40G no 0 unk 9 1 0 0 NOTS no 0 16 17
19 20 2 0 18 1 24 40G no 0 unk 9 1 0 0 NOTS no 0 18 19
20 21 2 1 14 1 8 40G no 0 unk 10 1 0 0 NOTS no 0 14 15
21 22 2 1 12 0 0 40G no 0 unk 10 1 0 0 NOTS no 0 12 13
22 23 2 1 30 1 24 40G no 0 unk 11 1 0 0 NOTS no 0 30 31
23 24 2 1 28 0 16 40G no 0 unk 11 1 0 0 NOTS no 0 28 29
24 25 0 0 0 0 0 100G no 0 unk 0 0 0 0 NOTS no 0 0 1 2 3
25 26 0 0 0 0 0 100G no 0 unk 0 0 0 0 NOTS no 0 0 1 2 3
26 27 0 0 16 0 16 100G no 0 unk 1 0 0 0 NOTS no 0 16 17 18 19
27 28 0 0 16 0 16 100G no 0 unk 1 0 0 0 NOTS no 0 16 17 18 19
28 29 0 1 12 0 0 100G no 0 unk 2 0 0 0 NOTS no 0 12 13 14 15
29 30 0 1 12 0 0 100G no 0 unk 2 0 0 0 NOTS no 0 12 13 14 15
30 31 0 1 28 0 16 100G no 0 unk 3 0 0 0 NOTS no 0 28 29 30 31
31 32 0 1 28 0 16 100G no 0 unk 3 0 0 0 NOTS no 0 28 29 30 31
32 33 1 0 0 0 0 100G no 0 unk 4 0 0 0 NOTS no 0 0 1 2 3
33 34 1 0 0 0 0 100G no 0 unk 4 0 0 0 NOTS no 0 0 1 2 3
34 35 1 0 16 0 16 100G no 0 unk 5 0 0 0 NOTS no 0 16 17 18 19
35 36 1 0 16 0 16 100G no 0 unk 5 0 0 0 NOTS no 0 16 17 18 19
36 37 1 1 12 0 0 100G no 0 unk 6 0 0 0 NOTS no 0 12 13 14 15
37 38 1 1 12 0 0 100G no 0 unk 6 0 0 0 NOTS no 0 12 13 14 15
38 39 1 1 28 0 16 100G no 0 unk 7 0 0 0 NOTS no 0 28 29 30 31
39 40 1 1 28 0 16 100G no 0 unk 7 0 0 0 NOTS no 0 28 29 30 31
40 41 2 0 0 0 0 100G no 0 unk 8 1 0 0 NOTS no 0 0 1 2 3
41 42 2 0 0 0 0 100G no 0 unk 8 1 0 0 NOTS no 0 0 1 2 3
42 43 2 0 16 0 16 100G no 0 unk 9 1 0 0 NOTS no 0 16 17 18 19
43 44 2 0 16 0 16 100G no 0 unk 9 1 0 0 NOTS no 0 16 17 18 19
44 45 2 1 12 0 0 100G no 0 unk 10 1 0 0 NOTS no 0 12 13 14 15
45 46 2 1 12 0 0 100G no 0 unk 10 1 0 0 NOTS no 0 12 13 14 15
46 47 2 1 28 0 16 100G no 0 unk 11 1 0 0 NOTS no 0 28 29 30 31
47 48 2 1 28 0 16 100G no 0 unk 11 1 0 0 NOTS no 0 28 29 30 31
Cat9600#show platform software fed [active | standby] ifm mappings Interface IF_ID Inst Asic Core Port SubPort Mac Cntx LPN GPN Type Active TwentyFiveGigE1/0/1 0x9 0 0 0 0 0 0 0 1 101 NIF Y TwentyFiveGigE1/0/2 0xa 0 0 0 4 0 1 1 2 102 NIF Y TwentyFiveGigE1/0/3 0xb 0 0 0 8 0 2 2 3 103 NIF Y TwentyFiveGigE1/0/4 0xc 0 0 0 12 0 3 3 4 104 NIF Y TwentyFiveGigE1/0/5 0xd 0 0 0 16 0 16 0 5 105 NIF Y TwentyFiveGigE1/0/6 0xe 0 0 0 20 0 17 1 6 106 NIF Y TwentyFiveGigE1/0/7 0xf 0 0 0 24 0 18 2 7 107 NIF Y TwentyFiveGigE1/0/8 0x10 0 0 0 28 0 19 3 8 108 NIF Y TwentyFiveGigE1/0/9 0x11 1 0 1 12 0 15 3 9 109 NIF Y TwentyFiveGigE1/0/10 0x12 1 0 1 8 0 14 2 10 110 NIF Y TwentyFiveGigE1/0/11 0x13 1 0 1 4 0 13 1 11 111 NIF Y TwentyFiveGigE1/0/12 0x14 1 0 1 0 0 12 0 12 112 NIF Y TwentyFiveGigE1/0/13 0x15 1 0 1 28 0 31 3 13 113 NIF Y TwentyFiveGigE1/0/14 0x16 1 0 1 24 0 30 2 14 114 NIF Y TwentyFiveGigE1/0/15 0x17 1 0 1 20 0 29 1 15 115 NIF Y TwentyFiveGigE1/0/16 0x18 1 0 1 16 0 28 0 16 116 NIF Y TwentyFiveGigE1/0/17 0x19 2 1 0 0 0 0 0 17 117 NIF Y TwentyFiveGigE1/0/18 0x1a 2 1 0 4 0 1 1 18 118 NIF Y TwentyFiveGigE1/0/19 0x1b 2 1 0 8 0 2 2 19 119 NIF Y TwentyFiveGigE1/0/20 0x1c 2 1 0 12 0 3 3 20 120 NIF Y TwentyFiveGigE1/0/21 0x1d 2 1 0 16 0 16 0 21 121 NIF Y TwentyFiveGigE1/0/22 0x1e 2 1 0 20 0 17 1 22 122 NIF Y TwentyFiveGigE1/0/23 0x1f 2 1 0 24 0 18 2 23 123 NIF Y TwentyFiveGigE1/0/24 0x20 2 1 0 28 0 19 3 24 124 NIF Y TwentyFiveGigE1/0/25 0x21 3 1 1 12 0 15 3 25 125 NIF Y TwentyFiveGigE1/0/26 0x22 3 1 1 8 0 14 2 26 126 NIF Y TwentyFiveGigE1/0/27 0x23 3 1 1 4 0 13 1 27 127 NIF Y TwentyFiveGigE1/0/28 0x24 3 1 1 0 0 12 0 28 128 NIF Y TwentyFiveGigE1/0/29 0x25 3 1 1 28 0 31 3 29 129 NIF Y TwentyFiveGigE1/0/30 0x26 3 1 1 24 0 30 2 30 130 NIF Y TwentyFiveGigE1/0/31 0x27 3 1 1 20 0 29 1 31 131 NIF Y TwentyFiveGigE1/0/32 0x28 3 1 1 16 0 28 0 32 132 NIF Y TwentyFiveGigE1/0/33 0x29 4 2 0 0 0 0 0 33 133 NIF Y TwentyFiveGigE1/0/34 0x2a 4 2 0 4 0 1 1 34 134 NIF Y TwentyFiveGigE1/0/35 0x2b 4 2 0 8 0 2 2 35 135 NIF Y TwentyFiveGigE1/0/36 0x2c 4 2 0 12 0 3 3 36 136 NIF Y TwentyFiveGigE1/0/37 0x2d 4 2 0 16 0 16 0 37 137 NIF Y TwentyFiveGigE1/0/38 0x2e 4 2 0 20 0 17 1 38 138 NIF Y TwentyFiveGigE1/0/39 0x2f 4 2 0 24 0 18 2 39 139 NIF Y TwentyFiveGigE1/0/40 0x30 4 2 0 28 0 19 3 40 140 NIF Y TwentyFiveGigE1/0/41 0x31 5 2 1 12 0 15 3 41 141 NIF Y TwentyFiveGigE1/0/42 0x32 5 2 1 8 0 14 2 42 142 NIF Y TwentyFiveGigE1/0/43 0x33 5 2 1 4 0 13 1 43 143 NIF Y TwentyFiveGigE1/0/44 0x34 5 2 1 0 0 12 0 44 144 NIF Y TwentyFiveGigE1/0/45 0x35 5 2 1 28 0 31 3 45 145 NIF Y TwentyFiveGigE1/0/46 0x36 5 2 1 24 0 30 2 46 146 NIF Y TwentyFiveGigE1/0/47 0x37 5 2 1 20 0 29 1 47 147 NIF Y TwentyFiveGigE1/0/48 0x38 5 2 1 16 0 28 0 48 148 NIF Y TwentyFiveGigE2/0/2 0x3a 0 0 0 9 0 9 9 2 202 NIF Y TwentyFiveGigE2/0/3 0x3b 0 0 0 10 0 10 10 3 203 NIF Y TwentyFiveGigE2/0/4 0x3c 0 0 0 11 0 11 11 4 204 NIF Y TwentyFiveGigE2/0/5 0x3d 0 0 0 18 0 24 8 5 205 NIF Y TwentyFiveGigE2/0/6 0x3e 0 0 0 25 0 25 9 6 206 NIF Y TwentyFiveGigE2/0/7 0x3f 0 0 0 26 0 26 10 7 207 NIF Y TwentyFiveGigE2/0/8 0x40 0 0 0 27 0 27 11 8 208 NIF Y TwentyFiveGigE2/0/9 0x41 1 0 1 7 0 7 7 9 209 NIF Y TwentyFiveGigE2/0/10 0x42 1 0 1 6 0 6 6 10 210 NIF Y TwentyFiveGigE2/0/11 0x43 1 0 1 5 0 5 5 11 211 NIF Y TwentyFiveGigE2/0/12 0x44 1 0 1 1 0 4 4 12 212 NIF Y TwentyFiveGigE2/0/13 0x45 1 0 1 23 0 23 7 13 213 NIF Y TwentyFiveGigE2/0/14 0x46 1 0 1 22 0 22 6 14 214 NIF Y TwentyFiveGigE2/0/15 0x47 1 0 1 21 0 21 5 15 215 NIF Y TwentyFiveGigE2/0/16 0x48 1 0 1 17 0 20 4 16 216 NIF Y TwentyFiveGigE2/0/17 0x49 2 1 0 2 0 8 8 17 217 NIF Y TwentyFiveGigE2/0/18 0x4a 2 1 0 9 0 9 9 18 218 NIF Y TwentyFiveGigE2/0/19 0x4b 2 1 0 10 0 10 10 19 219 NIF Y TwentyFiveGigE2/0/20 0x4c 2 1 0 11 0 11 11 20 220 NIF Y TwentyFiveGigE2/0/21 0x4d 2 1 0 18 0 24 8 21 221 NIF Y TwentyFiveGigE2/0/22 0x4e 2 1 0 25 0 25 9 22 222 NIF Y TwentyFiveGigE2/0/23 0x4f 2 1 0 26 0 26 10 23 223 NIF Y TwentyFiveGigE2/0/24 0x50 2 1 0 27 0 27 11 24 224 NIF Y TwentyFiveGigE2/0/25 0x51 3 1 1 7 0 7 7 25 225 NIF Y TwentyFiveGigE2/0/26 0x52 3 1 1 6 0 6 6 26 226 NIF Y TwentyFiveGigE2/0/27 0x53 3 1 1 5 0 5 5 27 227 NIF Y TwentyFiveGigE2/0/28 0x54 3 1 1 1 0 4 4 28 228 NIF Y TwentyFiveGigE2/0/29 0x55 3 1 1 23 0 23 7 29 229 NIF Y TwentyFiveGigE2/0/30 0x56 3 1 1 22 0 22 6 30 230 NIF Y TwentyFiveGigE2/0/31 0x57 3 1 1 21 0 21 5 31 231 NIF Y TwentyFiveGigE2/0/32 0x58 3 1 1 17 0 20 4 32 232 NIF Y TwentyFiveGigE2/0/33 0x59 4 2 0 2 0 8 8 33 233 NIF Y TwentyFiveGigE2/0/34 0x5a 4 2 0 9 0 9 9 34 234 NIF Y TwentyFiveGigE2/0/35 0x5b 4 2 0 10 0 10 10 35 235 NIF Y TwentyFiveGigE2/0/36 0x5c 4 2 0 11 0 11 11 36 236 NIF Y TwentyFiveGigE2/0/37 0x5d 4 2 0 18 0 24 8 37 237 NIF Y TwentyFiveGigE2/0/38 0x5e 4 2 0 25 0 25 9 38 238 NIF Y TwentyFiveGigE2/0/39 0x5f 4 2 0 26 0 26 10 39 239 NIF Y TwentyFiveGigE2/0/40 0x60 4 2 0 27 0 27 11 40 240 NIF Y TwentyFiveGigE2/0/41 0x61 5 2 1 7 0 7 7 41 241 NIF Y TwentyFiveGigE2/0/42 0x62 5 2 1 6 0 6 6 42 242 NIF Y TwentyFiveGigE2/0/43 0x63 5 2 1 5 0 5 5 43 243 NIF Y TwentyFiveGigE2/0/44 0x64 5 2 1 1 0 4 4 44 244 NIF Y TwentyFiveGigE2/0/45 0x65 5 2 1 23 0 23 7 45 245 NIF Y TwentyFiveGigE2/0/46 0x66 5 2 1 22 0 22 6 46 246 NIF Y TwentyFiveGigE2/0/47 0x67 5 2 1 21 0 21 5 47 247 NIF Y TwentyFiveGigE2/0/48 0x68 5 2 1 17 0 20 4 48 248 NIF Y
為TAC收集的命令
本指南介紹了最常見的硬體問題和驗證命令，並提供了相應的補救步驟。但是，如果此指南未解決您的問題，請收集所示的命令清單，並將它們附加到TAC服務請求。
show tech-support show post show platform hardware authentication status show platform hardware chassis fantray detail show platform software iomd redundancy
request platform software trace archive
service internal (for the standby command 'service internal' needs to be enabled first)
request platform software trace slot rp standby archive target stby-bootflash
修訂記錄
| 修訂 | 發佈日期 | 意見 |
|---|---|---|
1.0 |
05-Jul-2023 |
初始版本 |
意見