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Updated:April 23, 2024
Document ID:LIC220931
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Before you start, ensure that you have:
Active Cisco.com account.
PAK (Product Activation Key)
Access to Smart Account and Virtual Account of the PAK
Access to destination VA where it needs to convert
Active contract check is not required for all PAK conversion
Step 2: Under Traditional Licenses, click on Access LRP
Step 3: Select the Smart Accounts and Virtual Accounts under the Show Smart Account and Virtual Account dropdown menu
Step 4: Click on "Show Filter" in "PAKs or Tokens" tab
Step 5: Enter the PAK in " PAK/Token" search box and hit Enter
Step 6: Click on the arrow to the right of the partially fulfilled PAK and select "Convert to Smart Licensing"
Step 7: In the Convert to Smart Entitlements window, select Virtual Account from the drop-down list
Step 8: Provide the license quantity under "Quantity to Convert" field
Step 9: Click submit
Troubleshooting:
Why am I not able to convert partially fulfilled PAK from LRP? Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
I am not able to see my PAK in LRP portal? Go to PAK or Tokens tab; select Add New PAKs/Tokens; select Smart Account/Virtual Acccount; enter PAK number; click Ok Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
I am getting failure when trying to convert the PAK. Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
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