Cisco Worldwide Support Contacts

     

    • Scheduled maintenance Friday, November 15th (6:00 PM AEDT) until Monday, November 18th (6:00 AM AEDT)

    • A scheduled maintenance outage will impact the Asia-Pacific contact number (+61 2 8446 7411). This number will be unavailable during this time. If TAC support is required, callers should use an alternate country-specific support line listed below or open/update your case via Support Case Manager.

    Contact TAC by Phone

    Enterprise and Service Provider Products

    US/Canada

    1 800 553 2447

    1 408 526 7209

    Worldwide

    See country listings below (by region).

    Overview

    Cisco provides around-the-clock, award-winning technical support services, online and over the phone to all customers, partners, resellers, and distributors who hold valid Cisco service contracts.

    Please have your Cisco.com User ID, Contract and Serial number(s) ready when you contact Cisco Support to prevent any delays with your support request.

    Phone Support for Enterprise and Service Providers

    Notes:

    • Numbers with an asterisk (*) have special dial instructions.
      1. Dial the Local Access number.
      2. After the chime, dial the Card number and PIN number 5689.
      3. After you hear a few beeps, dial *99.
      4. If dialing *99 doesn't work, the operator will ask you what number you wish to dial; use the card number.
    • Numbers with a double asterisk (**) may not be available from all mobile phones.

    North America

    United States

    1 800 553 2447
    1 408 526 7209

    Canada

    English:
    1 800 553 2447
    1 408 526 7209
    French: (Interpreter service available upon request.)
    1 800 553 6387 - Option 3

    Africa

    Africa & Indian Ocean Islands

    +32 2 704 5555

    South Africa

    0800 982650

    Asia Pacific

    Asia-Pacific

    +61 2 8446 7411

    Australia

    1 800 805 227

    Bangladesh

    00 0800 061 039 (applicable for cell phones only)

    China

    In-country TAC support:
    800 810 8886 (Not applicable for cell phones)
    400 810 8886

    Hong Kong

    852 3077 5555

    India

    000-800-100-1364

    Indonesia

    001 803 61 838
    +62 21 2754 6454 (local charges apply)

    Japan

    Japanese Support:
    0120-608-802 (Domestic toll-free call.)
    03-6434-6683 (toll call.)
    English Support:
    0066-33-800-926 (Domestic toll-free call. Not applicable for IP phones.)
    03-6434-2042 (toll call)

    Macau

    0800 352

    Malaysia

    1 800 805880

    New Zealand

    0800 44 6237

    Philippines

    63 2 230 5880

    Singapore

    800 6161 356 (within Singapore only)

    South Korea

    Primary: 00798 611 0712
    Alternate: 080-377-0880

    Taiwan

    Primary: 0 080 1 611206
    Alternate: 0800-666-588

    Thailand

    02 104 0554 (local charges apply)
    001 800 611 0754

    Vietnam

    1800 585809

    Europe

    Europe

    +32 2 704 5555

    Armenia

    800-721-7549

    Austria

    0800 297 526
    43(0) 12 4030 6000

    Belgium

    0800 94242

    Czech Republic

    800 900227

    France

    0800 770 400

    Germany

    Primary: 0800 187 3652
    Alternate: +49 89 51657 2000

    Greece

    Primary: 00800 129046 (**)
    Alternate: +30 210 6381353

    Hungary

    06-800-011-11, then 888 443 2447

    Italy

    00800 33 43 6866

    Netherlands

    0800 0200 791

    Poland

    00 800 4411 932

    Romania

    0808 03 4288, then 888 443 2447

    Spain

    Primary: 900 997154 **
    Alternate: +34 91 201 2800

    Sweden

    020 160 5854 (Toll free)

    Switzerland

    0800 179317 (Toll free)

    Turkey

    Primary: 0811 288 0001, then 888 443 2447**
    Alternate: +90 212 366 7636

    Ukraine

    Primary: 0800 301 2090 (toll-free number)
    Alternate: +380 44 390 2400

    United Kingdom

    0800 404 7778

    Latin America

    Argentina

    0800-555-3456 ** ALA: 0 800 288 5288, then 888 443 2447
    Telecom: 0 800 555 4288, then 888 443 2447
    Telefonica: 0 800 222 1288, then 888 443 2447

    Bolivia

    Primary: 800-10-0682 **
    Alternate: 800 10 1110, then 888 443 2447

    Brazil

    0 800 891 4972

    Chile

    1230 020 5546

    Colombia

    01-800-5-1-81114
    Alternate: 01-800-5-1-81068 - Option 3

    Costa Rica

    Primary: 0-800-011-1137 **
    Alternate:
    0-800-25196767
    0-800-0 114 114, then 888 443 2447

    Dominican Republic

    1-866-777-6252 **
    1 800 872 2881, then 888 443 2447

    Ecuador

    1 999 119, then 1 800 721 7549

    El Salvador

    Primary: 800-6600, then 866-402-4639
    Alternate Numbers:
    * CTE: 800 1767, Card number 9193826642+49 (0)811 554 3535
    * Telefonica: 800 1567, Card number 9193826642

    Guatemala

    Primary: 1-800-288-0131 **
    Alternate: * 1 800 999 9189, Card number 9193926641

    Mexico

    001 888 443 2447

    Panama

    001-866-401-9664 **
    800 0109, then 888 443 2447

    Paraguay

    000-413-598-4222

    Peru

    0 800 50288, then 888 443 2447

    Puerto Rico

    866-441-8405

    Uruguay

    000-410-598-4222, then 888 443 2447

    Venezuela

    0 800 2255 288, then 888 443 2447

    Middle East / Central Asia

    Middle East / Central Asia

    +32 2 704 5555

    Azerbaijan

    088 9999999

    Israel

    972 9 8927344

    Kazakhstan

    8 (800) 080-81-86

    Qatar

    00 800 031 822 (toll-free number)

    Saudi Arabia

    Primary: 800 844 6866 **
    Alternate: +32 2 704 5555

    Tajikistan

    (+ 992 44) 600 60 40

    United Arab Emirates

    800 0441 6858

    Uzbekistan

    Primary: 0^641-744-0010 (dial 0, wait for 2nd dial tone, then dial 800-721-7549)
    Alternate: +998 78 140 44 66 (local charges apply)

    Additional Resources

    Cisco Systems HQ

    • Cisco Systems, Inc.
      Corporate Headquarters
      170 West Tasman Drive
      San Jose, CA 95134