Support Case Creation
After the installation is completed, you must go through the digital onboarding process with the professional services engineer as part of the handover process. This will ensure that your system is covered under a Cisco Service Contract, and that your contract number and contact information are updated in the Cisco Service Contract System (CSCC).
There are three ways to open a Cisco support case:
-
Contact TAC by Phone: Cisco Worldwide Contacts
-
Contact TAC by Email: tac@cisco.com (additional language support in Worldwide contact link)
-
Open Case through Support Case Manager (SCM)