Alarm Category: EVENT
This chapter gives detail of the following alarms:
Alarm Name: EvtBranchNotReachable
Severity: ERROR_ALARM
Description: Branch[name=%1, address=%2] is not reachable.
Route To: Event Log, Alert Log
Explanation: There is an issue with the connectivity between the central Unity Connection server and the specified branch.
Recommended Action: If there is no connectivity between the central Unity Connection server and the branch office, see the Troubleshooting Guide for Cisco Unity Connection, Release 10.x, available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx.html. If the problem is not resolved then please contact Cisco TAC.
Alarm Name: EvtBranchProvisioned
Severity: INFORMATIONAL_ALARM
Description: The branch[name=%1, address=%2] has been successfully provisioned.
Route To: Event Log, Alert Log
Explanation: The branch has been successfully associated with the central Unity Connection server.
Recommended Action: NONE
Alarm Name: EvtBranchProvisioningFailed
Severity: WARNING_ALARM
Description: Provisioning for branch[name= %1, address= %2] has failed.
Route To: Event Log, Alert Log
Explanation: The provisioning of branch has been failed.
Recommended Action: If there is no connectivity between the central Connection server and the branch office, see the Troubleshooting Guide for Cisco Unity Connection, Release 10.x, available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx.html. If the problem is not resolved then please contact Cisco TAC.
Alarm Name: EvtBranchProvisioningFailedMaxRetries
Severity: ERROR_ALARM
Description: Provisioning for branch[name= %1, address= %2] has failed after maximum %3 retries.
Route To: Event Log, Alert Log
Explanation: Provisioning for a branch has failed in all the retries.
Recommended Action: If there is no connectivity between the central Unity Connection server and the branch office, see the Troubleshooting Guide for Cisco Unity Connection, Release 10.x, available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx.html. If the problem is not resolved then please contact Cisco TAC.
Alarm Name: EvtBranchProvisioningFailedMaxWait
Severity: ERROR_ALARM
Description: A provisioning completion notification was not received for branch[name= %1, address= %2] within the maximum wait time of %3 minutes.
Route To: Event Log, Alert Log
Explanation: Provisioning for a branch has failed because the branch did not return the provisioning completion status within the defined timeframe.
Recommended Action: If there is no connectivity between the central Unity Connection server and the branch office, see the Troubleshooting Guide for Cisco Unity Connection, Release 10.x, available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx.html. If the problem is not resolved then please contact Cisco TAC.
Alarm Name: EvtBranchVoiceMailUpload
Severity: INFORMATIONAL_ALARM
Description: Voice mail upload for branch[name= %1, address= %2] completed successfully. %3 messages were uploaded.
Route To: Event Log
Explanation: Voicemails from branch are uploaded on the central Connection server.
Recommended Action: NONE
Alarm Name: EvtBranchVoiceMailUploadFailed
Severity: ERROR_ALARM
Description: Voice mail upload for branch[name= %1, address= %2] has failed.
Route To: Event Log
Explanation: No voicemail could be uploaded from the branch to the central Unity Connection server.
Recommended Action: If there is no connectivity between the central Unity Connection server and the branch office, see the Troubleshooting Guide for Cisco Unity Connection, Release 10.x, available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx.html. If the problem is not resolved then please contact Cisco TAC.
Alarm Name: EvtBranchVoiceMailUploadPartial
Severity: WARNING_ALARM
Description: Voice mail upload for branch[name= %1, address= %2] partially completed. %3 messages out of %4 were uploaded.
Route To: Event Log
Explanation: All the voicemails could not be uploaded from branch to the central Unity Connection server.
Recommended Action: If there is no connectivity between the central Unity Connection server and the branch office, see the Troubleshooting Guide for Cisco Unity Connection, Release 10.x, available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx.html. If the problem is not resolved then please contact Cisco TAC.
Alarm Name: EvtCentralNotReachable
Severity: ERROR_ALARM
Description: Cenral connection[address= %1] is not reachable.
Route To: Event Log, Alert Log
Explanation: There is an issue with the connectivity between the central Unity Connection server and the specified branch.
Recommended Action: If there is no connectivity between the central Unity Connection server and the branch office, see the Troubleshooting Guide for Cisco Unity Connection, Release 10.x, available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx.html. If the problem is not resolved then please contact Cisco TAC.