To import the certificate, choose Tools > Trace > Import Certificate.

Click OK.

Perform one of the following actions to access Trace and Log Central:

1. Select System in the Quick Launch Channel.

2. Select System > Tools > Trace > Trace & Log Central.

3. Select the Trace & Log Central icon in the tree hierarchy.

Perform one of the following tasks after you display the Trace and Log Central options in the Real-Time Monitoring Tool:

• Collect traces for services, applications, and system logs on one or more servers in the cluster.
• Collect and download trace files that contain search criteria that you specify as well as save trace collection criteria for later use.
• Collect a crash dump file for one or more servers on your network.
• View the trace files that you have collected.
• View all of the trace files on the server.
• View the current trace file being written on the server for each application. You can perform a specified action when a search string appears in the trace file.

Open the Trace and Log Central options.

In the Trace & Log Central tree hierarchy, double-click Collect Files.

Cisco Unity Connection users go to Step 4. For Unified Communations Manager or Cisco Business Edition, perform one of the following actions in the Select CCM Services/Application tab:

1. To collect traces for all services and applications for all nodes in a cluster, check the Select All Services on All Servers check box and click Next.

   Note	If you have a standalone node and check the Select All Services on All Servers check box, the system collects traces for all service and applications for your standalone node.

2. To collect traces for all services and applications on a particular node (or for particular system logs on the node for Cisco Unity Connection), check the check box next to the node and click Next.

3. To collect traces for particular services or applications on particular nodes, check the check boxes that apply and click Next.

4. To go to the next tab without collecting traces for services or applications, click Next.

   Go to Step 4 for Cisco Business Edition or go to Step 5 for Unified Communications Manager.

In the Select CUC Services/Application tab, perform one of the following tasks:

1. To collect all system logs for the node, check the Select All Services on all Servers check box or check the check box next to the node and click Next.

2. To collect traces for particular system logs on the node, check the check boxes that apply and click Next.

3. To go to the next tab without collecting traces for system logs, click Next.

In the Select System Services/Application tab, perform one of the following tasks:

1. To collect all system logs for all nodes in a cluster, check the Select All Services on all Servers check box and click Next.

   Note	If you have a standalone node and check the Select All Services on All Servers check box, the system collects traces for your standalone node.

2. To collect traces for all system logs on a particular node, check the check box next to the node and click Next.

3. To collect traces for particular system logs on particular nodes, check the check boxes that apply and click Next.

4. To continue the trace collection wizard without collecting traces for system logs, click Next.

In the Collection Time pane, specify the time range for which you want to collect traces. Choose one of the following options:

1. Absolute Range: Specify the node time zone and the time range (start and end date and time) for which you want to collect traces.

   The time zone of the client machine provides the default setting for the Select Reference Server Time Zone field. All the standard time zones, along with a separate set of entries for all time zones that have Daylight Saving settings, appear in the Select Time Zone drop-down list box.

   Trace and Log Central downloads the file with a time range that is based on your Selected Reference Server Time Zone field. If you have nodes in a cluster in a different time zone, TLC will adjust for the time change and get files for the same period of time. For example, if you specify files from 9:00 a.m. to 10:00 a.m. and you have a second node (node x) that is in a time zone that is one hour ahead, TLC will download files from 10:00 a.m. to 11:00 a.m. from node x.

   To set the date range for which you want to collect traces, choose the drop-down list box in the From Date/Time and To Date/Time fields.

2. Relative Range: Specify the time (in minutes, hours, days, weeks, or months) prior to the current time for which you want to collect traces.

   Note

   Unified RTMT returns logs of a different time stamp, than that configured through the wizard. This occurs specifically, when the specified time stamp is lesser than that of the existing log files. Log files exist on the node for a specific service from 11/24/09, and you have given the time range from 11/23/09 5:50 to 11/23/09 7:50; Unified RTMT still returns the existing log files.

In the Download File option group box, specify the options that you want for downloading traces. From the Select Partition drop-down list box, choose the partition that contains the logs for which you want to collect traces.

To specify the directory in which you want to download the trace files, click the Browse button next to the Download File Directory field, navigate to the directory, and click Open. The default specifies <rtmt_users_directory>\<server name or server IP address>\<download time>.

To create a zip file of the trace files that you collect, choose the Zip File radio button. To download the trace files without zipping the files, choose the Do Not Zip Files radio button.

To delete collected log files from the node, check the Delete Collected Log Files from the server check box.

Click Finish or, to abort the settings, click Cancel.

To view the trace files that you collected, you can use the Local Browse option of the trace collection feature.

Open the Trace and Log Central options.

In the Trace and Log Central tree hierarchy, double-click Schedule Collection.

Perform one of the following actions in the Select CCM Services/Application tab:

• To collect traces for all services and applications for all nodes, check the Select All Services on All Servers check box and click Next.
• To collect traces for all services and applications on a particular node, check the check box next to the node and click Next.
• To collect traces for particular services or applications on particular nodes, check the check boxes that apply and click Next.
• To continue the schedule collection wizard without collecting traces for services or applications, click Next.

In the Select System Services/Application tab, perform one of the following actions:

• To collect all system logs for all nodes, check the Select All Services on all Servers check box and click Next.
• To collect traces for all system logs on a particular node, check the check box next to the node and click Next.
• To collect traces for particular system logs on particular nodes, check the check boxes that apply and click Next.
• To continue the schedule collection wizard without collecting traces for system logs, click Next.

Specify the node time zone and the time range for which you want to collect traces.

To specify the date and time that you want to start the trace collection, click the down arrow button next to the Schedule Start Date/Time field. In the Date tab, choose the appropriate date. In the Time tab, choose the appropriate time.

To specify the date and time that you want to end the trace collection, click the down arrow button next to the Schedule End Date/Time field. In the Date tab, choose the appropriate date. In the Time tab, choose the appropriate time.

From the Scheduler Frequency drop-down list box, choose how often you want to run the configured trace collection.

From the Collect Files that are generated in the last drop-down list boxes, specify the time (in minutes, hours, days, weeks, or months) prior to the current time for which you want to collect traces.

To search by phrases or words that exist in the trace file, enter the word or phrase in the Search String field. The tool searches for a match to the word or phrase that you enter and collects those files that match the search criteria. If you want to search for an exact match to the word or phrase that you entered, check the Case Sensitive check box

To create a zip file of the trace files that you collect, check the Zip File check box.

To delete collected log files from the node, check the Delete Collected Log Files from the Server check box.

Choose one or more of the following actions:

• Download Files and go to Step 14.
• Run Another Query and go to Step 15.
• Generate Syslog. If you chose Generate Syslog, go to Step 16.

In the SFTP/FTP Server Parameters group box, enter the node credentials for the node where the trace and log central feature downloads the results and click Test Connection. After the trace and log central feature verifies the connection to the SFTP or FTP server, click OK.

If you chose the Run Another Query Option, click the Browse button to locate the query that you want to run, and click OK.

Click Finish.

Click OK.

To view a list of scheduled collections, click the Job Status icon in the Trace portion of the Quick Launch Channel.

Open the Trace and Log Central options.

In the Trace & Log Central tree hierarchy, double-click Schedule Collection.

In the Select CUC Services/Application tab, perform one of the following actions:

• To collect all system logs for the node, check the Select All Services on all Servers check box or check the check box next to the node and click Next.
• To collect traces for particular system logs on the node, check the check boxes that apply and click Next.
• To continue the schedule collection wizard without collecting traces for system logs, click Next.

In the Select System Services/Application tab, perform one of the following actions:

• To collect all system logs for all nodes, check the Select All Services on all Servers check box and click Next.
• To collect traces for all system logs on a particular node, check the check box next to the node and click Next.
• To collect traces for particular system logs on particular nodes, check the check boxes that apply and click Next.
• To continue the schedule collection wizard without collecting traces for system logs, click Next.

Specify the node time zone and the time range for which you want to collect traces.

To specify the date and time that you want to start the trace collection, click the down arrow button next to the Schedule Start Date/Time field. In the Date tab, choose the appropriate date. In the Time tab, choose the appropriate time.

To specify the date and time that you want to end the trace collection, click the down arrow button next to the Schedule End Date/Time field. In the Date tab, choose the appropriate date. In the Time tab, choose the appropriate time.

From the Scheduler Frequency drop-down list box, choose how often you want to run the configured trace collection.

From the Collect Files that are generated in the last drop-down list boxes, specify the time (in minutes, hours, days, weeks, or months) prior to the current time for which you want to collect traces.

To search by phrases or words that exist in the trace file, enter the word or phrase in the Search String field. The tool searches for a match to the word or phrase that you enter and collects those files that match the search criteria. If you want to search for an exact match to the word or phrase that you entered, check the Case Sensitive check box

To create a zip file of the trace files that you collect, check the Zip File check box.

To delete collected log files from the node, check the Delete Collected Log Files from the Server check box.

Choose one or more of the following actions:

• Download Files. If you chose Download Files or Run Another Query, continue with Step 15.
• Run Another Query.
• Generate Syslog. If you chose Generate Syslog, go to Step 17.

In the SFTP/FTP Server Parameters group box, enter the node credentials for the node where the trace and log central feature downloads the results and click Test Connection. After the trace and log central feature verifies the connection to the SFTP or FTP server, click OK.

If you chose the Run Another Query Option, click the Browse button to locate the query that you want to run, and click OK.

Click Finish.

Click OK.

To view a list of scheduled collections, click the Job Status icon in the Trace portion of the Quick Launch Channel.

Open Trace & Log Central.

Double-select Schedule Collection in the tree hierarchy.

Perform one of the following actions to collect trace on node logs:

Perform one of the following actions to collect traces on system logs:

Specify the node time zone and the time range for which you want to collect traces.

Perform the following actions to specify the date and time that you want to start the trace collection:

1. Select the down arrow button next to the Schedule Start Date/Time field.

2. From the Date tab, select the appropriate date.

3. From the Time tab, select the appropriate time.

To specify the date and time that you want to end the trace collection, perform the following actions:

1. Select the down arrow button next to the Schedule End Date/Time field.

2. From the Date tab, select the appropriate date.

3. From the Time tab, select the appropriate time.

   Troubleshooting Tips

   • The time zone of the client computer provides the default setting for the Select Reference Server Time Zone field. All the standard time zones, along with a separate set of entries for all time zones that have Daylight Saving settings, display in the Select Time Zone drop-down list box.

   • Trace collection completes, even if the collection goes beyond the configured end time; however, the Trace and Log Central feature deletes this collection from the schedule.

Select how often you want to run the configured trace collection from the Scheduler Frequency list box.

Specify the time (in minutes, hours, days, weeks, or months) prior to the current time for which you want to collect traces.

Enter the word or phrase in the Search String field to search by phrases or words that exist in the trace file. The tool searches for an exact match to the word or phrase that you enter and only collects those files that match the search criteria.

Check Zip All Files to create a zip file of the trace files that you collect.

Check Delete Collected Log Files from the Server to delete collected log files from the server.

Perform one or more of the following actions:

• To download files:

  1. Select Download Files.

  2. In the SFTP Server Parameters group box, enter the node credentials for the node where the trace and log central feature downloads the results.

  3. Select Test Connection.

  4. After the trace and log central feature verifies the connection to the SFTP server, select OK.

• To run another query:

  1. Select Run Another Query.

  2. Select Browse to locate the query that you want to run.

  3. Select OK.

• To generate a Syslog, select Generate Syslog.

Select Finish.

Open the Trace & Log Central tree hierarchy.

Double-click Job Status.

From the Select a Node drop-down list box, choose the server for which you want to view or delete trace collection events.

To delete a scheduled collection, choose the event that you want to delete and click Delete.

Open the Trace & Log Central tree hierarchy.

Double-click Collect Crash Dump.

Perform one of the following actions in the Select CCM Services/Application tab:

• To collect traces for all services and applications for all nodes, check the Select All Services on All Servers check box and click Next.
• To collect traces for all services and applications on a particular node, check the check box next to the node and click Next.
• To collect traces for particular services or applications on particular nodes, check the check boxes that apply and click Next.
• To continue the collect crash dump wizard without collecting traces for services or applications, click Next.

In the Select System Services/Application tab, perform one of the following actions:

• To collect all system logs for all nodes, check the Select All Services on all Servers check box and click Next.
• To collect traces for all system logs on a particular node, check the check box next to the node and click Next.
• To collect traces for particular system logs on particular nodes, check the check boxes that apply and click Next.
• To continue the collect crash dump wizard without collecting traces for system logs, click Next.

In the Collection Time group box, specify the time range for which you want to collect traces. Choose one of the following options:

From the Select Partition drop-down list box, choose the partition that contains the logs for which you want to collect traces.

To specify the directory in which you want to download the trace files, click the Browse button next to the Download File Directory field, navigate to the directory, and click Open. The default specifies <rtmt_users_directory>\<server name or server IP address>\<download time>.

To create a zip file of the crash dump files that you collect, choose the Zip File radio button. To download the crash dump files without zipping the files, choose the Do Not Zip Files radio button.

To delete collected crash dump files from the node, check the Delete Collected Log Files from Server check box.

Click Finish.

Open the Trace & Log Central tree hierarchy.

Double-click Collect Crash Dump.

In the Select CUC Services/Application tab, perform one of the following actions:

• To collect all system logs for the node, check the Select All Services on all Servers check box or check the check box next to the node and click Next.
• To collect traces for particular system logs on the nodes, check the check boxes that apply and click Next.
• To continue the collect crash dump wizard without collecting traces for system logs, click Next.

In the Select System Services/Application tab, perform one of the following actions:

• To collect all system logs for all nodes, check the Select All Services on all Servers check box and click Next.
• To collect traces for all system logs on a particular node, check the check box next to the node and click Next.
• To collect traces for particular system logs on particular nodes, check the check boxes that apply and click Next.
• To continue the collect crash dump wizard without collecting traces for system logs, click Next.

In the Collection Time group box, specify the time range for which you want to collect traces. Choose one of the following options:

From the Select Partition drop-down list box, choose the partition that contains the logs for which you want to collect traces.

To specify the directory in which you want to download the trace files, click the Browse button next to the Download File Directory field, navigate to the directory, and click Open. The default specifies <rtmt_user_directory>\<server name or server IP address>\<download time> where <rtmt_user_directory> specifies the directory where RTMT is installed.

To create a zip file of the crash dump files that you collect, choose the Zip File radio button. To download the crash dump files without zipping the files, choose the Do Not Zip Files radio button.

To delete collected crash dump files from the node, check the Delete Collected Log Files from Server check box.

Click Finish.

Choose Tools > Trace > Trace & Log Central.

In the Trace & Log Central tree hierarchy, double-click Collect Install Logs.

In the Select Servers Options box, specify from which server you would like to collect the install logs.

• To collect the install logs for a particular server, check the check box next to the server.
• To collect the install logs for all servers, check the Select All Servers check box.

In the Download File Options, specify the directory where you want to download the log file. To specify the directory in which you want to download the log files, click Browse next to the Download File Directory field, navigate to the directory, and click Open. The default specifies <rtmt_users_directory>.

Click Finish.

Open the Trace & Log Central tree hierarchy.

Double-click Collect Audit Logs.

Check the Browse Audit Logs check box.

Click Next.

Perform one of the following actions in the Action Options window:

1. To browse audit logs for all servers, check the Select All Servers check box.

2. To browse audit logs on a particular server, check the check box next to the server.

Click Finish.

The Remote Browse is Ready window appears. Click Close.

On the left side of the Nodes pane, double-click the Nodes folder. Navigate through the tree hierarchy until the Audit App folder appears.

After the audit log file names display in the pane on the right side of the window, you can either right-click the mouse to select the type of program that you want to use to view each file or double-click the selected file to display the file in the default viewer.

Select an audit log file and perform one of the following actions:

• To create a zip file of the audit log files that you collect, click the Zip File radio button.

  Note	You cannot download a zipped audit log file that exceeds 2 gigabytes.

• To delete collected audit log files from the server, check the Delete Files on Server check box.
• To delete the selected audit log file, click Delete.
• To refresh the selected audit log file, click Refresh.
• To refresh all of the audit log files, click Refresh All.

Open the Trace & Log Central tree hierarchy.

Double-click Collect Audit Logs.

Check the Download Audit Logs check box.

Click Next.

Perform one of the following actions in the Action Options window:

1. To download audit logs for all servers, check the Select All Servers check box.

2. To download audit logs on a particular server, check the check box next to the server.

Click Finish.

To download audit logs, click Next.

In the Nodes Selection Options pane, perform one of the following actions:

• Check the Select All Servers check box.
• Check a specific node check box.

In the Collection Time pane, click one of the following radio buttons:

In the Download File Options pane, select one of the following options:

1. To specify the directory in which you want to download the audit log file, click the Browse button next to the Download File Directory field, navigate to the directory, and click Open. The default specifies <\Program Files\Cisco\Unified RTMT\JRtmt>.

2. To create a zip file of the audit log files that you collect, choose the Zip File radio button.

   Note	You cannot download a zipped audit log file that exceeds 2 gigabytes.

3. To delete collected audit log files from the server, check the Delete Collected Log Files from Server check box.

Click Finish.

Open the Trace & Log Central tree hierarchy.

Double-click Collect Audit Logs.

Check the Schedule Download of Audit Logs check box.

Click Next.

Perform one of the following actions in the Action Options window:

1. To schedule a download of audit logs for all nodes, check the Select All Servers check box.

2. To schedule a download of audit logs on a particular node, check the check box next to the node.

Click Finish.

In the Nodes Selection Options pane, perform one of the following actions:

• Check the Select All Servers check box.
• Check a specific node check box.

In the Schedule Time pane, perform the following actions:

1. Highlight the Select Reference Server Time Zone.

2. Use the calendar and highlight a Start Date/Time.

3. Use the calendar and highlight an End Date/Time.

4. Select the Scheduler Frequency. You may choose Hourly, Daily, Weekly, or Monthly.

5. Check the Zip All Files check box to zip the audit log files.

6. Check the Delete Collected Log Files From Server check box to delete the collected audit log files from the node.

In the Action Options pane, check the Download Files check box.

Enter the following information:

Open Trace and Log Central.

Double-click Local Browse.

Browse to the directory where you stored the log file and choose the file that you want to view.

To display the results, double-click the file.

Click the program that want to use to view the file. If your preferred program is not on the list, choose another program by clicking Other.

Open the Trace and Log Central options.

Double-click Remote Browse.

Choose the appropriate radio button, and click Next.

• If you choose Trace Files, go to Step 4.
• If you choose Crash Dump, go to Step 7.

Perform one of the following actions in the Select CCM Services/Application tab:

• To collect traces for all services and applications for all nodes, check the Select All Services on All Servers check box and click Next.
• To collect traces for all services and applications on a particular node, check the check box next to the node and click Next.
• To collect traces for particular services or applications on particular nodes, check the check boxes that apply and click Next.
• To continue the Remote Browse wizard without collecting traces for services or applications, click Next.

In the Select System Services/Application tab, perform one of the following actions:

1. To collect all system logs for all nodes, check the Select All Services on all Servers check box and click Next.

2. To collect traces for all system logs on a particular node, check the check box next to the node and click Next.

3. To collect traces for particular system logs on particular nodes, check the check boxes that apply and click Next.

4. To continue the Remote Browse wizard without collecting traces for system logs, click Next.

5. Go to Step 10.

Perform one of the following actions in the Select CCM Services/Application tab:

1. To choose crash dump files for all services and applications for all nodes, check the Select All Services on All Servers check box and click Next.

2. To choose crash dump files for all services and applications on a particular node, check the check box next to the node and click Next.

3. To choose crash dump files for particular services or applications on particular nodes, check the check boxes that apply and click Next.

4. To continue the Remote Browse wizard without collecting crash dump files, click Next.

   Go to Step 8 for Cisco Business Edition or go to Step 9 for Unified Communications Manager.

In the Select System Services/Application tab, perform one of the following tasks:

1. To choose crash dump files for all nodes, check the Select All Services on all Servers check box.

2. To choose crash dump files for all system logs on a particular node, check the check box next to the node.

3. To choose crash dump files for particular system logs on particular nodes, check the check boxes that apply.

4. To continue the Remote Browse wizard without collecting crash dump files, go to the next step.

Click Finish.

After the traces become available, a message appears. Click Close.

Perform one of the following actions:

• To display the results, navigate to the file through the tree hierarchy. After the log filename appears in the pane on the right side of the window, you can either right-click the mouse to select the type of program that you would like to use to view the file or double-click the file to display the file in the default viewer.

  Tip	To sort the files that appear in the pane, click a column header; for example, to sort the files by name, click the Name column header.

  The real-time monitoring tool displays the file in the appropriate viewer for the file type. If no other appropriate viewer applies, the real-time monitoring tool opens files in the Generic Log Viewer.

• To download the trace files, choose the files that you want to download, click Download, specify the criteria for the download, and click Finish.

  • To specify the directory in which you want to download the trace files, click Browse next to the Download all files field, navigate to the directory, and click Open. The default specifies <rtmt_users_directory>\<server name or server IP address>\<download time>.

  • To create a zip file of the trace files that you collect, check the Zip File check box.

  • To delete collected log files from the node, check the Delete Files on server check box.

• To delete trace files from the node, click the file that appears in the pane on the right side of the window; then, click Delete.
• To refresh a specific service or a specific node in a cluster, click the service or node name; then, click Refresh. After a message states that the remote browse is ready, click Close.
• To refresh all services or all nodes in a cluster that appear in the tree hierarchy, click Refresh All. After a message states that the remote browse is ready, click Close.

  Tip	After you download the trace files, you can view them in Local Browse.

Open the Trace and Log Central options.

Double-click Remote Browse.

Choose the appropriate radio button, and click Next.

In the Select CUC Services/Application tab, perform one of the following actions:

• To collect all system logs for the node, check the Select All Services on all Servers check box or check the check box next to the node and click Next.
• To collect traces for particular system logs on the node, check the check boxes that apply and click Next.
• To continue the Remote Browse wizard without collecting traces for system logs, click Next.

In the Select System Services/Application tab, perform one of the following actions:

• To collect all system logs for all nodes, check the Select All Services on all Servers check box and click Next.
• To collect traces for all system logs on a particular node, check the check box next to the node and click Next.
• To collect traces for particular system logs on particular nodes, check the check boxes that apply and click Next.
• To continue the Remote Browse wizard without collecting traces for system logs, click Next.

In the Select CUC Services/Application tab, perform one of the following tasks:

• To choose crash dump files for the node, check the Select All Services on all Servers check box or check the check box next to the node and click Next.
• To choose crash dump files for particular system logs on the node, check the check boxes that apply and click Next.
• To continue the Remote Browse wizard without collecting crash dump files, click Next.

In the Select System Services/Application tab, perform one of the following tasks:

• To choose crash dump files for all nodes, check the Select All Services on all Servers check box.
• To choose crash dump files for all system logs on a particular node, check the check box next to the node.
• To choose crash dump files for particular system logs on particular nodes, check the check boxes that apply.
• To continue the Remote Browse wizard without collecting crash dump files, go to the next step.

Click Finish.

After the traces become available, a message appears. Click Close.

Perform one of the following actions:

• To display the results, navigate to the file through the tree hierarchy. After the log filename appears in the pane on the right side of the window, you can either right-click the mouse to select the type of program that you would like to use to view the file or double-click the file to display the file in the default viewer.

  Tip	To sort the files that appear in the pane, click a column header; for example, to sort the files by name, click the Name column header.

  The real-time monitoring tool displays the file in the appropriate viewer for the file type. If no other appropriate viewer applies, the real-time monitoring tool opens files in the Generic Log Viewer.

• To download the trace files, choose the files that you want to download, click Download, specify the criteria for the download, and click Finish.

  • To specify the directory in which you want to download the trace files, click Browse next to the Download all files field, navigate to the directory, and click Open. The default specifies <rtmt_user_directory>\<server name or server IP address>\<download time> where <rtmt_user_directory> specifies the directory where Unified RTMT is installed.

  • To create a zip file of the trace files that you collect, check the Zip File check box.

  • To delete collected log files from the node, check the Delete Files on server check box.

• To delete trace files from the node, click the file that appears in the pane on the right side of the window; then, click Delete.
• To refresh a specific service or a specific node in a cluster, click the service or node name; then, click Refresh. After a message states that the remote browse is ready, click Close.
• To refresh all services or all nodes in a cluster that appear in the tree hierarchy, click Refresh All. After a message states that the remote browse is ready, click Close.

  Tip	After you download the trace files, you can view them in Local Browse.

Open Trace & Log Central.

Double-select Remote Browse.

Select the appropriate radio button, Trace Files or Crash Dump.

Select Next.

Perform one of the following actions:

1. If you select Trace Files, go to step 6.

2. If you select Crash Dump, go to step 8.

Perform one of the following actions in the Voice/Video or IM and Presence Applications/Services tab:

Perform one of the following actions in the Select System Services/Application tab:

Perform one of the following actions in the Voice/Video or IM and Presence Applications/Services tab:.

Perform one of the following actions in the Select System Services/Application tab:.

Select Finish.

Select Close when a message states that the trace results are available.

Perform one of the following actions:

Display the log file entries by using the Query Wizard, the Remote Browse, or the Local Browse option in Trace and Log Central.

From the Extension drop-down list box, choose the extension or extensions that you want the report to include.

From the Device drop-down list box, choose the device or devices that you want the report to include.

From the Category drop-down list box, choose the problem category that you want the report to include.

From the Select Fields drop-down list box, choose the fields that you want the report to include.

To view the report in the QRT Report Result pane, click Display Records.

Choose Edit > Trace Setting

Click the radio button that applies.

Choose System > Tools > SysLog Viewer > Open SysLog Viewer.

From the Select a Node drop-down list box, choose the server where the logs that you want to view are stored.

Click the tab for the logs that you want to view.

After the log appears, double-click the log icon to list the filenames in the same window.

To view the contents of the file at the bottom of the window, click the filename.

Click the entry that you want to view.

Choose Application > CCO Voice Tools Download.

Enter your Cisco.com username and password and click OK.

Download the file to your PC.

To begin the installation, double-click the download file.

Follow the installation instructions.

Under System > Tools > Plugin, choose the plug-in that you want to launch.