Operating Your Phone

This section describes how to operate your Cisco IP Phone and includes information on phone features.


Note

Because there are differences in phone and site configurations, not all features described here might apply to your phone. Consult your system administrator for more information.

Adjust the Volume

  • During a call, press the + or - on the VOLUME button to increase or decrease the volume respectively.
  • Press the + or - on the VOLUME button while the handset is in its cradle and the phone is idle.

Auto Answer

(For Cisco Unified IP Phone 6911 only)

Auto Answer prompts your phone to automatically answer incoming calls after one ring.

Your system administrator sets up Auto Answer to work with your speakerphone.

Auto Answer with Your Speakerphone

Auto Answer prompts your phone to automatically answer incoming calls after one ring.

Keep the handset in the cradle to auto answer with your speaker phone. Otherwise, calls ring normally and you must manually answer them. Your system administrator sets up Auto Answer to work either with your speakerphone.

Call Forward All

(For Cisco Unified IP Phone 6911 only)

Call Forward All allows you to forward calls on your phone to another number.

Procedure
    Step 1   Press the Feature button followed by predetermined number set up for Call Forward All.
    Step 2   Enter the number to forward.

    When the forward is set, the LED lights up to solid amber or a stutter dial tone is heard until the call forward has been set off.

    Call Pickup

    (For Cisco Unified IP Phone 6911 only)

    Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You might use Call Pickup if you share call-handling tasks with co-workers.

    There are two ways you can pick up a call:

    1. Pickup—Call alerts the third party phone.
      1. Press the Feature button followed by predetermined number set up for Pickup.
      2. Enter the pickup number (provided by your system administrator); unless your phone is configured for auto pickup, you can answer the call once the phone alerts.
    2. Group Pickup—Call alerts on the group phones.
      1. Press the Feature button followed by predetermined number set up for Gpickup.
      2. Enter the pickup number (provided by your system administrator) while your phone is offhook or onhook; unless your phone is configured for auto pickup, you can answer the call once the phone alerts.

    Conference

    Conference allows you to talk simultaneously with multiple parties. When you are talking on a call, use Conference to dial another party and add them to the call. You can remove individual participants from the conference if your phone supports the feature.

    • The hookflash is used to set up a conference on the Cisco Unified IP Phone 6901.
    • The Conference button is used to set up a conference on the Cisco Unified IP Phone 6911.

    Ad-hoc Conference

    An Ad-hoc conference is unscheduled and it happens when the conference creator adds a third party into the call.

    There are three types of Ad-hoc conference:

    1. Consultative conference—The conference creator commits after consultative party has been connected.
    2. Early conference—The conference creator commits while consultative party is ringing.
    3. Connected conference—The conference creator joins two pre-existing active calls.

    If there are only two parties remaining in an ad-hoc conference, and if the conference is configured to stay, it will fall back to a point-to-point call and the conference bridge resource will be released.


    Note

    Consultative conference is the only one supported in this release.

    Set up a Conference Using Hookflash

    (For Cisco Unified IP Phone 6901 only)


    Note

    You can only include three participants in a conference.
    Procedure
      Step 1   Verify that you are on an active call (not on hold).
      Step 2   Press and release hookswitch to get a dial tone.
      Step 3   Dial the party’s number.
      Step 4   Wait for the recipient to answer. You may skip to Step 5 while the call is ringing.
      Step 5   Press and release the hookswitch again.

      A conference with three participants is created.

      Drop a Party from a Conference Using the Hookflash

      (For Cisco Unified IP Phone 6901 only)

      Procedure
        Step 1   Verify that you are in a conference.
        Step 2   Press and release hookswitch.

        The party who joined last is dropped from the conference.

        Set up a Conference Using Conference Button

        (For Cisco Unified IP Phone 6911 only)

        Procedure
          Step 1   Verify that you are on an active call (not on hold).
          Step 2   Press the Conference button .
          Step 3   Enter the phone number for the party you want to add to the conference.
          Step 4   Wait for the party to answer. You may skip to Step 5 while the call is ringing.
          Step 5   Press the Conference button again.

          The conference begins. Repeat these steps to add more parties, if desired.

          End a Call

          • Hang up the handset.
          • If you are using a speakerphone, press the Speaker button.

          Forward Calls on Your Phone for Cisco Unified IP Phone 6901 only

          Procedure
            Step 1   Sign in to your User Options web pages.
            Step 2   Go to Device > Line Settings.
            Step 3   Enter the number you want to forward calls to.
            Step 4   Click Save.

            Forward Calls on Your Phone for Cisco Unified IP Phone 6911 only

            Procedure
              Step 1   Press the Feature button followed by the predetermined number set up for Call Forward.
              Step 2   Listen for a dial tone, then enter the number to which your calls will be forwarded.
              Step 3   A visual confirmation is displayed as a solid amber light on the handset.
              Step 4   To cancel call forwarding, repeat Step 1.

              When you lift the handset, you will hear a stutter tone until you cancel call forwarding. The visual confirmation turns off when Call Forward is canceled.

              Hold/Resume a Call

              Procedure
                  Command or Action Purpose
                Step 1 To put a call on hold, press the Hold button . 

                The line button flashes green.

                 
                Step 2 To resume a call, press the flashing green line button.   

                Hookflash

                Hookflash allows you to activate features on your phone by quickly pressing and releasing the hookswitch button on the phone cradle rest.

                You can use hookflash to:

                • Answer a call
                • Transfer between two calls (when one call is incoming only)
                • End a call when two calls are active
                • Initiate a call
                • Initiate a conference call
                • Remove a conference participant

                Manage Call Waiting

                Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including a call waiting tone (single beep) and an amber flashing line button.


                Note

                Unanswered calls are routed to your voicemail system (if available).
                Procedure
                Press the flashing amber line button.

                Your phone automatically puts the original call on hold and connects the ringing call.

                Mute a Call

                (For Cisco Unified IP Phone 6911 only)

                Procedure
                  Step 1   Press the Mute button to turn Mute on.
                  Step 2   Press the Mute button again to turn Mute off.

                  Place a Call

                  Use one of the following methods to place a call:

                  • Lift the handset and dial the number.
                  • Dial the number, and then lift the handset.
                  • Dial the number, and then press the Speaker button.
                  • Press the Line button for your extension, and then dial the number.
                  • Press the Speaker button, and then dial the number.
                  • If you have established speed-dial numbers, press the Feature button enabled for speed-dial.

                  Place a MeetMe Conference

                  (For Cisco Unified IP Phone 6911 only)

                  Procedure
                    Step 1   The conference creator goes off-hook.
                    Step 2   Press the Feature button followed by predetermined number set up for MeetMe conference.
                    Step 3   Dial the MeetMe conference number (obtained from your system administrator).
                    Step 4   All other participants can join the meeting by dialing into the MeetMe conference number.
                    Step 5   To end the MeetMe conference call, all participants must hang up the handset.

                    Redial

                    Redial allows you to call the most recently dialed phone number.

                    • Press the Redial button .
                    • To place the call, get a dial tone on the line, then press the Redial button.

                    Shared Lines

                    Shared lines allow you to use one phone number for multiple phones.

                    You might have a shared line if you have multiple phones and want one phone number, share call-handling tasks with co-workers, or handle calls on behalf of a manager.

                    For example, if you share a line with a co-worker:

                    • When a call comes in on the shared line:
                      • Your phone rings and the line button flashes amber.
                      • Your co-worker’s phone rings and the line button flashes amber.
                    • If you answer the call:
                      • Your line button turns green.
                      • Your co-worker’s line button turns red. When button is red, that line cannot be used to barge in on the call or used to make another call.
                    • If you put the call on hold:
                      • Your line button flashes green.
                      • Your co-worker’s line button flashes red. When the line flashes red, your co-worker can pick up the call.

                    Speed Dial

                    Speed-dial features allows you to place a call by pressing a button or by entering a code. Before you can use speed-dial features on your phone, you must set up speed-dial on your User Options Web pages.

                    Depending on your setup, your phone can support the following speed-dial features:

                    • Feature Button—Allows you to quickly dial a phone number if this button is set up for speed dialing.
                    • Speed-Dial Codes—Allows you to dial a phone number from a code (sometimes referred to as abbreviated dialing).

                    If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial line by using the line status indicators.

                    Transfer a Call

                    Transfer allows you to redirect a connected call from your phone to another number.

                    Transfer a Call to Another Number Using Hookflash

                    (For Cisco Unified IP Phone 6901 only)

                    Procedure
                      Step 1   Verify that you are on an active call (not on hold).
                      Step 2   Press and release the hookswitch to get a dial tone.
                      Step 3   Enter the transfer recipient’s phone number.
                      Step 4   Wait for the recipient to answer. You may skip to Step 5 while the call is ringing.
                      Step 5   Hang up. The transfer is complete.

                      Transfer a Call to Another Number Using Transfer Button

                      (For Cisco Unified IP Phone 6911 only)


                      Note

                      After you connect to the transfer recipient—but before you transfer a call to this party—you can press the line button to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer.
                      Procedure
                        Step 1   Verify that you are on an active call (not on hold).
                        Step 2   Press the Transfer button .
                        Step 3   Enter the transfer recipient’s phone number or press a Speed Dial button.
                        Step 4   Wait for the recipient to answer. You may skip to Step 5 while the call is ringing.
                        Step 5   Press the Transfer button again.

                        The transfer is complete.

                        Voice Messages

                        Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses.

                        You can:

                        • Personalize your voicemail
                        • Check for voice messages
                        • Listen to voice messages

                        Personalize Your Voicemail

                        (For Cisco Unified IP Phone 6911 only)

                        • Press the Messages button , then follow the voice prompts.

                        (For Cisco Unified IP Phone 6901 only)

                        • Using the keypad, dial the voicemail access number (provided by your system administrator), then follow the voice prompts.

                        Check for Voice Messages

                        To check for voice messages:

                        • Look for a solid red light on your handset. You can configure the visual message waiting lamp using your User Options web pages.
                        • Listen for a stutter tone when you lift the handset. You can configure the visual message waiting lamp using your User Options web pages.

                        Listen to Voice Messages

                        (For Cisco Unified IP Phone 6911 only)

                        • Press the Messages button, then follow the voice prompts to listen to your messages.

                        (For Cisco Unified IP Phone 6901 only)

                        • Using the keypad, dial the voice mail access number (provided by your system administrator), then follow the voice prompts to listen to your messages.