Chapter 1. Introduction

- About this guide

- Terminology

About this guide

This guide provides information on the following aspects of Cisco Headsets:

- Compatible Cisco IP Phones, call devices, and soft clients

- Minimum firmware requirements

- Available calling and serviceability features

The supported Cisco Headsets are:

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

For further information about the headsets, including installation, use and troubleshooting, see the following locations:

- https://www.cisco.com/c/en/us/support/collaboration-endpoints/headset-500-series/tsd-products-support-series-home.html

- https://www.cisco.com/c/en/us/support/collaboration-endpoints/headset-700-series/tsd-products-support-series-home.html

- https://help.webex.com/en-us/landing/ld-ns42o72-CiscoWebexDevices/Cisco-Headsets

Terminology

This guide uses the following terms to describe the minimum firmware needed for headset and device compatibility.

- Headset Model—Headset model, device, or soft client

- Minimum Firmware—Minimum required firmware to be compatible with the devices covered in the proceeding table.

This guide uses the following terms to describe headset and device compatibility.

- Model—Device or soft client model

- Minimum Firmware—Minimum required firmware for headsets to have basic call and volume control.

- Recommended Firmware—Minimum required firmware to enable all headset features and headset serviceability.

- Connection—Available headset connection

This guide uses the following terms to describe headset administration availability.

- Remote Firmware Upgrades—Deploy and manage headset firmware upgrades.

- Remote Configuration—Define the default headset settings such as volume and microphone gain.

- Log collection—Collect logs to diagnose and troubleshoot headset issues.

- Inventory—Track deployed headsets by mode, serial number, firmware version, connection status, and connection duration.

- Usage Metrics—View headset use trends and analytic data.

Chapter 2. Cisco IP Phone 6800 Series

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

- Related Documentation

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to the Cisco IP Phone 6800 Series for Multiplatform Phones through the RJ-9 port. You can also connect to the Cisco IP Phone 6871 through the USB port.

The following table shows the minimum and recommended firmware versions that support the Cisco Headset 320 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0001-9 or later

Cisco IP Phone 6800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 6821

N/A

N/A

RJ-9

Cisco IP DECT Phone 6825

N/A

N/A

N/A

Cisco IP Phone 6841

N/A

N/A

RJ-9

Cisco IP Phone 6851

N/A

N/A

RJ-9

Cisco IP Phone 6861

N/A

N/A

RJ-9

Cisco IP Phone 6871

Multiplatform Phone Firmware 11.3(1)

Multiplatform Phone Firmware 11.3(1)

RJ-9

USB

The following table lists the available headset features on the Cisco IP Phone 6800 Series.

Cisco Headset 320 Series Features

Feature

RJ-9

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Reset settings

No

No

Headset upgrades

No

No

The following table lists the available Cisco Headset 320 Series serviceability features through the Cisco IP Phone 6871.

Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

No

Headset Metrics

No

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to the Cisco IP DECT Phone 6825 through the 3.5 mm port and the Cisco IP Phone 6871 through the USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 520 Series

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 1.5(1) or later

Cisco IP Phone 6800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 6821

N/A

N/A

N/A

Cisco IP DECT Phone 6825

N/A

N/A

3.5 mm

Cisco IP Phone 6841

N/A

N/A

N/A

Cisco IP Phone 6851

N/A

N/A

N/A

Cisco IP Phone 6861

N/A

N/A

N/A

Cisco IP Phone 6871

Multiplatform Phone Firmware 11.3(1)

Multiplatform Phone Firmware 11.3(1)

USB

The following table lists the available headset features on the Cisco IP Phone 6800 Series.

Cisco Headset 520 Series Features

Feature

3.5 mm

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

Yes

Adjust microphone gain

No

Yes

Adjust equalizer

No

Yes

Reset settings

No

No

Headset upgrades

No

Yes

The following table lists the available Cisco Headset 520 Series serviceability features through the Cisco IP Phone 6871.

Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Cisco IP Phone 6800 Series for Multiplatform Phones through the RJ-9 port. You can also connect to the Cisco IP Phone 6871 through the USB port.

The following table shows the minimum and recommended firmware versions that support the Cisco Headset 530 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 1.5(1) or later

Cisco IP Phone 6800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 6821

N/A

N/A

RJ-9

Cisco IP DECT Phone 6825

N/A

N/A

N/A

Cisco IP Phone 6841

N/A

N/A

RJ-9

Cisco IP Phone 6851

N/A

N/A

RJ-9

Cisco IP Phone 6861

N/A

N/A

RJ-9

Cisco IP Phone 6871

Multiplatform Phone Firmware 11.3(1)

Multiplatform Phone Firmware 11.3(1)

RJ-9

USB

The following table lists the available headset features on the Cisco IP Phone 6800 Series.

Cisco Headset 530 Series Features

Feature

RJ-9

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

Yes

Adjust microphone gain

No

Yes

Adjust equalizer

No

Yes

Reset settings

No

No

Headset upgrades

No

Yes

The following table lists the available Cisco Headset 530 Series serviceability features through the Cisco IP Phone 6871.

Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

More Information

- For more information about the Cisco IP Phone 6800 Series Multiplatform Phones see https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-6800-series-multiplatform-firmware/tsd-products-support-series-home.html

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Cisco IP Phone 6871 through the USB cable and Y-Cable.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 560 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 2.1(1) or later

Cisco IP Phone 6800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 6821

N/A

N/A

N/A

Cisco IP DECT Phone 6825

N/A

N/A

N/A

Cisco IP Phone 6841

N/A

N/A

N/A

Cisco IP Phone 6851

N/A

N/A

N/A

Cisco IP Phone 6861

N/A

N/A

N/A

Cisco IP Phone 6871

Multiplatform Phone Firmware 11.3(1)

Multiplatform Phone Firmware 11.3(3)

Y-Cable

USB

The following table lists the available headset features on the Cisco IP Phone 6800 Series.

Cisco Headset 560 Series Features

Feature

Y-Cable

USB

Answer and end calls*

Yes

Yes

Hold/resume calls

Yes

Yes

Mute/unmute calls

Yes

Yes

Volume control

Yes

Yes

Adjust sidetone

Yes

Yes

Adjust microphone gain

Yes

Yes

Adjust equalizer

Yes

Yes

Reset settings

No

No

Headset upgrades

Yes

Yes

The following table lists the available Cisco Headset 560 Series serviceability features through the Cisco IP Phone 6871.

Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

Cisco Headset 720 Series

While the Cisco Headset 720 Series can connect to Cisco IP Phone 6871 Multiplatform Phones through the USB port, full headset support isn't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 720 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 Series firmware version 1-10-0-93 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-28 or later

Cisco IP Phone 6800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 6821

N/A

N/A

N/A

Cisco IP DECT Phone 6825

N/A

N/A

N/A

Cisco IP Phone 6841

N/A

N/A

N/A

Cisco IP Phone 6851

N/A

N/A

N/A

Cisco IP Phone 6861

N/A

N/A

N/A

Cisco IP Phone 6871

Multiplatform Phone Firmware 11.3(1)

Multiplatform Phone Firmware 11.3(1)

USB cable

USB HD Adapter

The following table lists the available headset features on the Cisco IP Phone 6871.

Cisco Headset 720 Features

Feature

3.5 mm

USB HD Adapter

USB

Answer and end calls

No

Yes

Yes

Hold calls

No

Yes

Yes

Mute calls

No

Yes

Yes

Volume control

No

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

N/A

No

N/A

The following table lists the available Cisco Headset 720 serviceability features through the Cisco IP Phone 6871.

Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

No

Headset Metrics

No

Cisco Headset 730

The Cisco Headset 730 can connect to the Cisco IP DECT Phone 6825 through the 3.5 mm port. While the Cisco Headset 730 can connect to Cisco IP Phone 6871 Multiplatform Phones through the USB port, full headset support isn't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 730

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-7-0-138 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-12

Cisco IP Phone 6800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 6821

N/A

N/A

N/A

Cisco IP DECT Phone 6825

N/A

N/A

3.5 mm

Cisco IP Phone 6841

N/A

N/A

N/A

Cisco IP Phone 6851

N/A

N/A

N/A

Cisco IP Phone 6861

N/A

N/A

N/A

Cisco IP Phone 6871

Multiplatform Phone Firmware 11.3(5)

Multiplatform Phone Firmware 11.3(5)

USB cable

USB HD Adapter

The following table lists the available headset features on the Cisco IP Phone 6871.

Cisco Headset 730 Features

Feature

3.5 mm

USB HD Adapter

USB

Answer and end calls

No

Yes

Yes

Hold calls

No

Yes

Yes

Mute calls

No

Yes

Yes

Volume control

No

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

Yes

USB HD Adapter upgrades

N/A

No

N/A

The following table lists the available Cisco Headset 730 serviceability features through the Cisco IP Phone 6871.

Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

No

Headset Metrics

No

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 is not officially supported on the Cisco IP Phone 6800 Series.

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to the Cisco IP DECT Phone 6825 through the 3.5 mm port. While the B&O Cisco 980 can connect to Cisco IP Phone 6871 Multiplatform Phones and make basic calls through the USB port, full headset support isn't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 980.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.1.66 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-20

Cisco IP Phone 6800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 6821

N/A

N/A

N/A

Cisco IP DECT Phone 6825

N/A

N/A

3.5 mm

Cisco IP Phone 6841

N/A

N/A

N/A

Cisco IP Phone 6851

N/A

N/A

N/A

Cisco IP Phone 6861

N/A

N/A

N/A

Cisco IP Phone 6871

Multiplatform Phone Firmware 11.3(1)

Multiplatform Phone Firmware 11.3(1)

USB cable

USB HD Adapter

The following table lists the available headset features on the Cisco IP Phone 6800 Series.

B&O Cisco 980 Features

Feature

3.5 mm

USB HD Adapter

USB

Answer and end calls

No

No

No

Hold calls

No

No

No

Mute calls

No

No

No

Volume control

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

N/A

No

N/A

The following table lists the available B&O Cisco 980 serviceability features through the Cisco IP Phone 6871.

Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

No

Headset Metrics

No

Related Documentation

Use the following sections to obtain related information.

- Cisco IP Phone 6800 Series Documentation

Cisco IP Phone 6800 Series Documentation

See the publications that are specific to your language, phone model, and multiplatform firmware release. Navigate from the following Uniform Resource Locator (URL):

https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-6800-series-multiplatform-firmware/tsd-products-support-series-home.html

Chapter 3. Cisco IP Phone 7800 Series

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

- Related Documentation

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to the Cisco IP Phone 7800 Series through the RJ-9 port.

There is no minimum recommended firmware for the Cisco Headset 320 Series on the Cisco IP Phone 7800 Series.

On-premises and multiplatform headset serviceability features are unavailable through an RJ-9 connection.

Cisco IP Phone 7800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 7811

N/A

N/A

N/A

Cisco IP Phone 7821

N/A

N/A

RJ-9

Cisco IP Phone 7832

N/A

N/A

N/A

Cisco IP Phone 7841

N/A

N/A

RJ-9

Cisco IP Phone 7861

N/A

N/A

RJ-9

The following table lists the available headset features on the Cisco IP Phone 7800 Series.

Cisco Headset 320 Series Features

Feature

RJ-9

Answer and end calls

No

Hold/resume calls

No

Mute/unmute calls

No

Volume control

No

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

Cisco Headset 520 Series

The Cisco Headset 520 Series isn't compatible with the Cisco IP Phone 7800 Series.

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Cisco IP Phone 7800 Series through the RJ-9 port.

There is no minimum recommended firmware for the Cisco Headset 530 Series on the Cisco IP Phone 7800 Series.

On-premises and multiplatform headset serviceability features are unavailable through an RJ-9 connection.

Cisco IP Phone 7800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 7811

N/A

N/A

N/A

Cisco IP Phone 7821

N/A

N/A

RJ-9

Cisco IP Phone 7832

N/A

N/A

N/A

Cisco IP Phone 7841

N/A

N/A

RJ-9

Cisco IP Phone 7861

N/A

N/A

RJ-9

The following table lists the available headset features on the Cisco IP Phone 7800 Series.

Cisco Headset 530 Series Features

Feature

RJ-9

Answer and end calls

No

Hold/resume calls

No

Mute/unmute calls

No

Volume control

No

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Cisco IP Phone 7800 Series with the Y-Cable included with the headset.

Important

The Cisco Headset 560 Series Multibase is incompatible with Cisco IP Phone 7800 Series phones using Power over Ethernet (PoE). Use the external power supply if you intend to connect the multibase.

The following table contains information on which phone firmware versions are compatible with the Cisco Headset 560 Series.

Not all phone release versions may be available at the same time. For latest product version availability, see individual product support pages at Support and Downloads.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 2.1(1) or later

Cisco IP Phone 7800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 7811

N/A

N/A

N/A

Cisco IP Phone 7821

On-Premises Firmware 12.5(1)SR2 or later (call control only)

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

Cisco IP Phone 7832

N/A

N/A

N/A

Cisco IP Phone 7841

On-Premises Firmware 12.5(1)SR2 or later (call control only)

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

Cisco IP Phone 7861

On-Premises Firmware 12.5(1)SR2 or later (call control only)

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

The following table lists the available headset features on the Cisco IP Phone 7800 Series.

Cisco Headset 560 Series Features

Feature

Y-Cable

Answer and end calls*

Yes

Hold/resume calls

Yes

Mute calls

Yes

Volume control

Yes

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 7800 Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Yes

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

*—If you have Unified CM 11.5(1)SU6 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 720 Series

The Cisco Headset 720 Series isn't compatible with the Cisco IP Phone 7800 Series.

Cisco Headset 730

The Cisco Headset 730 isn't compatible with the Cisco IP Phone 7800 Series.

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 isn't compatible with the Cisco IP Phone 7800 Series.

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 isn't compatible with the Cisco IP Phone 7800 Series.

Related Documentation

Use the following sections to obtain related information.

- Cisco IP Phone 7800 Series Documentation

- Cisco IP Phone 7800 Series Multiplatform Phones Documentation

Cisco IP Phone 7800 Series Documentation

Find documentation specific to your language, phone model, and call control system on the product support page for the Cisco IP Phone 7800 Series.

Cisco IP Phone 7800 Series Multiplatform Phones Documentation

Refer to publications that are specific to your language and phone model. Navigate from the following documentation URL:

http://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-7800-series-multiplatform-firmware/tsd-products-support-series-home.html

Chapter 4. Cisco IP Phone 7800 Series with Multiplatform Firmware

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

- Related Documentation

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to the Cisco IP Phone 7800 Series through the RJ-9 port.

There is no minimum recommended firmware for the Cisco Headset 320 Series on the Cisco IP Phone 7800 Series.

On-premises and multiplatform headset serviceability features are unavailable through an RJ-9 connection.

Cisco IP Phone 7800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 7811

N/A

N/A

N/A

Cisco IP Phone 7821

N/A

N/A

RJ-9

Cisco IP Phone 7832

N/A

N/A

N/A

Cisco IP Phone 7841

N/A

N/A

RJ-9

Cisco IP Phone 7861

N/A

N/A

RJ-9

The following table lists the available headset features on the Cisco IP Phone 7800 Series with Multiplatform Firmware.

Cisco Headset 320 Series Features

Feature

RJ-9

Answer and end calls

No

Hold/resume calls

No

Mute/unmute calls

No

Volume control

No

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

Cisco Headset 520 Series

The Cisco Headset 520 Series isn't compatible with the Cisco IP Phone 7800 Series.

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Cisco IP Phone 7800 Series through the RJ-9 port.

There is no minimum recommended firmware for the Cisco Headset 530 Series on the Cisco IP Phone 7800 Series.

On-premises and multiplatform headset serviceability features are unavailable through an RJ-9 connection.

Cisco IP Phone 7800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 7811

N/A

N/A

N/A

Cisco IP Phone 7821

N/A

N/A

RJ-9

Cisco IP Phone 7832

N/A

N/A

N/A

Cisco IP Phone 7841

N/A

N/A

RJ-9

Cisco IP Phone 7861

N/A

N/A

RJ-9

The following table lists the available headset features on the Cisco IP Phone 7800 Series.

Cisco Headset 530 Series Features

Feature

RJ-9

Answer and end calls

No

Hold/resume calls

No

Mute/unmute calls

No

Volume control

No

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Cisco IP Phone 7800 Series with the Y-Cable included with the headset.

Important

The Cisco Headset 560 Series Multibase is incompatible with Cisco IP Phone 7800 Series phones using Power over Ethernet (PoE). Use the external power supply if you intend to connect the multibase.

The following table contains information on which phone firmware versions are compatible with the Cisco Headset 560 Series.

Not all phone release versions may be available at the same time. For latest product version availability, see individual product support pages at Support and Downloads.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 2.1(1) or later

Cisco IP Phone 7800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 7811

N/A

N/A

N/A

Cisco IP Phone 7821

Multiplatform firmware 11.3.(3) or later

Multiplatform firmware 11.3.(3) or later

Y-Cable

Cisco IP Phone 7832

N/A

N/A

N/A

Cisco IP Phone 7841

Multiplatform firmware 11.3.(3) or later

Multiplatform firmware 11.3.(3) or later

Y-Cable

Cisco IP Phone 7861

Multiplatform firmware 11.3.(3) or later

Multiplatform firmware 11.3.(3) or later

Y-Cable

The following table lists the available headset features on the Cisco IP Phone 7800 Series.

Cisco Headset 560 Series Features

Feature

Y-Cable

Answer and end calls

Yes

Hold/resume calls

Yes

Mute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

Yes

Cisco Headset 720 Series

The Cisco Headset 720 Series isn't compatible with the Cisco IP Phone 7800 Series.

Cisco Headset 730

The Cisco Headset 730 isn't compatible with the Cisco IP Phone 7800 Series.

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 isn't compatible with the Cisco IP Phone 7800 Series.

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 isn't compatible with the Cisco IP Phone 7800 Series.

Related Documentation

Use the following sections to obtain related information.

- Cisco IP Phone 7800 Series Documentation

- Cisco IP Phone 7800 Series Multiplatform Phones Documentation

Cisco IP Phone 7800 Series Documentation

Find documentation specific to your language, phone model, and call control system on the product support page for the Cisco IP Phone 7800 Series.

Cisco IP Phone 7800 Series Multiplatform Phones Documentation

Refer to publications that are specific to your language and phone model. Navigate from the following documentation URL:

http://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-7800-series-multiplatform-firmware/tsd-products-support-series-home.html

Chapter 5. Cisco IP Phone 8800 Series

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

- Related Documentation

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to the Cisco IP Phone 8800 Series through the USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 320 Series.

On-premises and multiplatform headset serviceability features are unavailable through an RJ-9 connection.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0001-9 or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

N/A

N/A

RJ-9

Cisco Wireless IP Phone 8821

N/A

N/A

N/A

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

N/A

N/A

RJ-9

Cisco IP Phone 8845

N/A

N/A

RJ-9

Cisco IP Phone 8851

On-premises Firmware 14.1(1) or later

On-premises Firmware 14.1(1) or later

RJ-9

USB

Cisco IP Phones 8851NR

On-premises Firmware 14.1(1) or later

On-premises Firmware 14.1(1) or later

RJ-9

USB

Cisco IP Phone 8861

On-premises Firmware 14.1(1) or later

On-premises Firmware 14.1(1) or later

RJ-9

USB

Cisco IP Phone 8865

On-premises Firmware 14.1(1) or later

On-premises Firmware 14.1(1) or later

RJ-9

USB

Cisco IP Phone 8865NR

On-premises Firmware 14.1(1) or later

On-premises Firmware 14.1(1) or later

RJ-9

USB

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Cisco Headset 320 Series Features

Feature

RJ-9

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

Yes

Adjust microphone gain

No

Yes

Adjust equalizer

No

Yes

Reset settings

No

Yes

Headset upgrades

No

Yes

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU3 or later

Yes

Remote Configuration

Unified CM 12.5(1)SU3 or later

Yes

Log Collection

Unified CM 12.5(1)SU3 or later

Yes

Inventory

Unified CM 12.5(1)SU3 or later

Yes

Headset Metrics

N/A

No

*—If you have Unified CM 11.5(1)SU6 or older, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration.

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to the Cisco IP Phone 8800 Series through the USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 520 Series

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 1.5(1) or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

N/A

N/A

N/A

Cisco Wireless IP Phone 8821

N/A

N/A

3.5 mm

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

N/A

N/A

N/A

Cisco IP Phone 8845

N/A

N/A

N/A

Cisco IP Phone 8851

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

USB

Cisco IP Phone 8851NR

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

USB

Cisco IP Phone 8861

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

USB

Cisco IP Phone 8865

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

USB

Cisco IP Phone 8865NR

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

USB

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Cisco Headset 520 Series Features

Feature

3.5 mm

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

Yes

Adjust microphone gain

No

Yes

Adjust equalizer

No

Yes

Reset settings

No

Yes

Headset upgrades

No

Yes

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU3 or later

Yes

Remote Configuration

Unified CM 12.5(1)SU3 or later

Yes

Log Collection

Unified CM 12.5(1)SU3 or later

Yes

Inventory

Unified CM 12.5(1)SU3 or later

Yes

Headset Metrics

N/A

No

*—If you have Unified CM 11.5(1)SU6 or older, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Cisco IP Phone 8800 Series through the USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 530 Series

On-premises and multiplatform headset serviceability features are unavailable through an RJ-9 connection.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 1.5(1) or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

N/A

N/A

RJ-9

Cisco Wireless IP Phone 8821

N/A

N/A

N/A

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

N/A

N/A

RJ-9

Cisco IP Phone 8845

N/A

N/A

RJ-9

Cisco IP Phone 8851

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

RJ-9

USB

Cisco IP Phones 8851NR

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

RJ-9

USB

Cisco IP Phone 8861

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

RJ-9

USB

Cisco IP Phone 8865

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

RJ-9

USB

Cisco IP Phone 8865NR

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

RJ-9

USB

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Cisco Headset 530 Series Features

Feature

RJ-9

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

Yes

Adjust microphone gain

No

Yes

Adjust equalizer

No

Yes

Reset settings

No

Yes

Headset upgrades

No

Yes

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Yes

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

N/A

No

*—If you have Unified CM 11.5(1)SU6 or older, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Cisco IP Phone 8800 Series through the included USB cable or Y-Cable.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 560 Series

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 1.5(1) or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

Cisco Wireless IP Phone 8821

N/A

N/A

Bluetooth (Multibase only)

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

Cisco IP Phone 8845

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

Bluetooth (Multibase only)

Cisco IP Phone 8851

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

USB

Bluetooth (Multibase only)

Cisco IP Phone 8851NR

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

USB

Cisco IP Phone 8861

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

USB

Bluetooth (Multibase only)

Cisco IP Phone 8865

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

USB

Bluetooth (Multibase only)

Cisco IP Phone 8865NR

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

USB

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Cisco Headset 560 Series Features

Feature

Y-Cable

USB

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls*

Yes

Yes

Yes

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Adjust sidetone

Yes

Yes

No

Adjust microphone gain

Yes

Yes

No

Adjust equalizer

Yes

Yes

No

Reset settings

Yes

Yes

No

Headset upgrades

Yes

Yes

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Yes

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

*—If you have Unified CM 11.5(1)SU6 or older, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 720 Series

The Cisco Headset 720 Series can connect to the Cisco IP Phone 8800 Series through the USB port or over Bluetooth.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 720 Series

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 Series firmware version 1-10-0-93 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-12 or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

N/A

N/A

N/A

Cisco Wireless IP Phone 8821

N/A

N/A

N/A

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

N/A

N/A

N/A

Cisco IP Phone 8845

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

Bluetooth

Cisco IP Phone 8851

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8851NR

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Cisco IP Phone 8861

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8865

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8865NR

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Cisco Headset 720 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls

Yes

Yes

No

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

N/A

No

N/A

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Recommended Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

UCM 11.5(1)SU7 or later*

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Headset Metrics

N/A

N/A

USB

*—If you have Unified CM 11.5(1)SU6 or older, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 700 Series Administration Guide for more information.

Cisco Headset 730

The Cisco Headset 730 can connect to the Cisco IP Phone 8800 Series through the USB port or over Bluetooth.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 730

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-7-0-138 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-12 or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

N/A

N/A

N/A

Cisco Wireless IP Phone 8821

N/A

N/A

N/A

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

N/A

N/A

N/A

Cisco IP Phone 8845

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

Bluetooth

Cisco IP Phone 8851

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8851NR

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Cisco IP Phone 8861

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8865

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8865NR

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Cisco Headset 730 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls

Yes

Yes

Yes

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

Yes

Yes

No

Adjust sidetone

Yes

Yes

No

Adjust microphone gain

Yes

Yes

No

Adjust equalizer

Yes

Yes

No

Adjust Active Noise Cancellation

Yes

Yes

No

Reset settings

Yes

Yes

No

Headset upgrades

Yes

No

No

USB HD Adapter upgrades

N/A

No

N/A

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Recommended Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

UCM 11.5(1)SU7 or later*

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Headset Metrics

N/A

N/A

USB

*—If you have Unified CM 11.5(1)SU6 or older, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 700 Series Administration Guide for more information.

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 can connect to the Cisco IP Phone 8800 Series over Bluetooth® or through the USB port using the USB HD Adapter. Advanced control and settings through the Cisco IP Phone 8800 Series aren't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 950.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

B&O Cisco 950 firmware version 5.0.7 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-52 or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

—

—

—

Cisco Wireless IP Phone 8821

—

—

—

Cisco IP Phone 8832

—

—

—

Cisco IP Phone 8832NR

—

—

—

Cisco IP Phone 8841

—

—

—

Cisco IP Phone 8845

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.2(1) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8851

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.2(1) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8851NR

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.2(1) or later

USB HD Adapter

Cisco IP Phone 8861

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.2(1) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8865

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.2(1) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8865NR

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.2(1) or later

USB HD Adapter

Cisco IP Phone 8875

PhoneOS 1.0(1)

PhoneOS 1.0(1) or later

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

B&O Cisco 950 Features

Feature

USB HD Adapter

Bluetooth

Answer calls

Yes

Yes

End/reject calls

Yes

Yes

Mute/unmute calls

Yes

Yes*

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Adjust Active Noise Cancellation

No

No

Reset settings

No

No

Headset upgrades

No

No

USB HD Adapter upgrades

No

—

*—The mute status syncs with the headset only.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Recommended Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

USB

No

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

Yes

Headset Metrics

—

—

No

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to the Cisco IP Phone 8800 Series and supports basic call controls through the USB HD Adapter or over Bluetooth®. Advanced control and settings through the Cisco IP Phone 8800 Series aren't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 980

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.3.31 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-20 or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

—

—

—

Cisco Wireless IP Phone 8821

—

—

—

Cisco IP Phone 8832

—

—

—

Cisco IP Phone 8832NR

—

—

—

Cisco IP Phone 8841

—

—

—

Cisco IP Phone 8845

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

Bluetooth

Cisco IP Phone 8851

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8851NR

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

USB HD Adapter

Cisco IP Phone 8861

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8865

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8865NR

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

USB HD Adapter

Cisco IP Phone 8875

PhoneOS 1.0(1)

PhoneOS 1.0(1) or later

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

B&O Cisco 980 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer calls

No

Yes

Yes

End/reject calls

No

Yes

Yes

Mute/unmute calls

No

Yes

Yes*

Volume control

No

Yes

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

—

No

—

*—The mute status syncs with the headset only.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Recommended Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

USB

No

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

Yes

Headset Metrics

—

—

No

Related Documentation

Use the following sections to obtain related information.

- Cisco IP Phone 8800 Series Documentation

- Cisco IP Phone 8800 Series Multiplatform Phones Documentation

Cisco IP Phone 8800 Series Documentation

Find documentation specific to your language, phone model, and call control system on the product support page for the Cisco IP Phone 8800 Series.

For help information about Cisco Video Phone 8875, see Cisco Video Phone 8875.

The Deployment Guide is located at the following URL:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-implementation-design-guides-list.html

Cisco IP Phone 8800 Series Multiplatform Phones Documentation

Refer to publications that are specific to your language and phone model. Navigate from the following documentation URL:

http://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-8800-series-multiplatform-firmware/tsd-products-support-series-home.html

Chapter 6. Cisco IP Phone 8800 Series with Multiplatform Firmware

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

- Related Documentation

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to the Cisco IP Phone 8800 Series Multiplatform Phones through the USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 320 Series.

Multiplatform headset serviceability features are unavailable through an RJ-9 connection.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0001-9 or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

N/A

N/A

RJ-9

Cisco Wireless IP Phone 8821

N/A

N/A

N/A

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

N/A

N/A

RJ-9

Cisco IP Phone 8845

N/A

N/A

RJ-9

Cisco IP Phone 8851

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(4) or later

RJ-9

USB

Cisco IP Phones 8851NR

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(4) or later

RJ-9

USB

Cisco IP Phone 8861

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(4) or later

RJ-9

USB

Cisco IP Phone 8865

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(4) or later

RJ-9

USB

Cisco IP Phone 8865NR

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(4) or later

RJ-9

USB

Cisco IP Phone 8875

PhoneOS Firmware 1.0(1)

PhoneOS Firmware 1.0(1)

RJ-9

USB

The following table lists the available headset features on the Cisco IP Phone 8800 Series Multiplatform Phones.

Cisco Headset 320 Series Features

Feature

RJ-9

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Reset settings

No

No

Headset upgrades

No

No

The following table lists the available Cisco Headset 320 Series serviceability features through the Cisco IP Phone 8800 Series Multiplatform Phones.

Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

No

Headset Metrics

No

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to the Cisco IP Phone 8800 Series Multiplatform Phones through the USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 520 Series

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 1.5(1) or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

N/A

N/A

N/A

Cisco Wireless IP Phone 8821

N/A

N/A

3.5 mm

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

N/A

N/A

N/A

Cisco IP Phone 8845

N/A

N/A

N/A

Cisco IP Phone 8851

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

USB

Cisco IP Phone 8851NR

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

USB

Cisco IP Phone 8861

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

USB

Cisco IP Phone 8865

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

USB

Cisco IP Phone 8865NR

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

USB

Cisco IP Phone 8875

PhoneOS Firmware 1.0(1)

PhoneOS Firmware 1.0(1)

USB

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Cisco Headset 520 Series Features

Feature

3.5 mm

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

Yes

Adjust microphone gain

No

Yes

Adjust equalizer

No

Yes

Reset settings

No

No

Headset upgrades

No

Yes

The following table lists the available Cisco Headset 520 Series serviceability features through the Cisco IP Phone 8800 Series Multiplatform Phones.

Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes

Remote Configuration

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Cisco IP Phone 8800 Series Multiplatform Phones through the USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 530 Series

On-premises and multiplatform headset serviceability features are unavailable through an RJ-9 connection.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 1.5(1) or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

N/A

N/A

RJ-9

Cisco Wireless IP Phone 8821

N/A

N/A

N/A

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

N/A

N/A

RJ-9

Cisco IP Phone 8845

N/A

N/A

RJ-9

Cisco IP Phone 8851

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

RJ-9

USB

Cisco IP Phones 8851NR

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

RJ-9

USB

Cisco IP Phone 8861

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

RJ-9

USB

Cisco IP Phone 8865

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

RJ-9

USB

Cisco IP Phone 8865NR

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

RJ-9

USB

Cisco IP Phone 8875

Phone OS Firmware 1.0(1)

PhoneOS Firmware 1.0(1)

RJ-9

USB

The following table lists the available headset features on the Cisco IP Phone 8800 Series Multiplatform Phones.

Cisco Headset 530 Series Features

Feature

RJ-9

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

Yes

Adjust microphone gain

No

Yes

Adjust equalizer

No

Yes

Reset settings

No

No

Headset upgrades

No

Yes

*—If you have Unified CM 11.5(1)SU7 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

The following table lists the available Cisco Headset 530 Series serviceability features through the Cisco IP Phone 8800 Series Multiplatform Phones.

Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes

Remote Configuration

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Cisco IP Phone 8800 Series through the included USB cable or Y-Cable.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 560 Series

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 1.5(1) or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

Y-Cable

Cisco Wireless IP Phone 8821

N/A

N/A

Bluetooth (Multibase only)

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

Y-Cable

Cisco IP Phone 8845

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

Y-Cable

Bluetooth (Multibase only)

Cisco IP Phone 8851

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

Y-Cable

USB

Bluetooth (Multibase only)

Cisco IP Phone 8851NR

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

Y-Cable

USB

Cisco IP Phone 8861

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

Y-Cable

USB

Bluetooth (Multibase only)

Cisco IP Phone 8865

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

Y-Cable

USB

Bluetooth (Multibase only)

Cisco IP Phone 8865NR

Multiplatform Firmware 11.3(1) or later

Multiplatform Firmware 11.3(1) or later

Y-Cable

USB

Cisco IP Phone 8875

PhoneOS Firmware 1.0(1)

PhoneOS Firmware 1.0(1)

Y-Cable

USB

Bluetooth (Multibase only)

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Cisco Headset 560 Series Features

Feature

Y-Cable

USB

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls

Yes

Yes

No

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Adjust sidetone

Yes

Yes

No

Adjust microphone gain

Yes

Yes

No

Adjust equalizer

Yes

Yes

No

Reset settings

No

No

No

Headset upgrades

Yes

Yes

No

The following table lists the available Cisco Headset 560 Series serviceability features through the Cisco IP Phone 8800 Series Multiplatform Phones.

Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Remote Configuration

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

*—Upgrades supported over a USB connection

Cisco Headset 720 Series

The Cisco Headset 720 Series can connect to the Cisco IP Phone 8800 Series through the USB port or over Bluetooth.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 720 Series

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 Series firmware version 1-10-0-93 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-28 or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

—

—

—

Cisco Wireless IP Phone 8821

—

—

—

Cisco IP Phone 8832

—

—

—

Cisco IP Phone 8832NR

—

—

—

Cisco IP Phone 8841

—

—

—

Cisco IP Phone 8845

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 12.0(2) or later

Bluetooth

Cisco IP Phone 8851

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 12.0(2) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8861

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 12.0(2) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8865

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 12.0(2) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8875

PhoneOS 1.0(1)

PhoneOS 2.1(1)

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Cisco Headset 720 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls

No

No

No

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

Yes

No

No

USB HD Adapter upgrades

N/A

No

N/A

The following table lists the available Cisco Headset 720 serviceability features through the Cisco IP Phone 8800 Series Multiplatform Phones.

Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

No

Headset Metrics

No

Cisco Headset 730

The Cisco Headset 730 can connect to the Cisco IP Phone 8800 Series through the USB port or over Bluetooth.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 730.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-7-0-138 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-12 or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

—

—

—

Cisco Wireless IP Phone 8821

—

—

—

Cisco IP Phone 8832

—

—

—

Cisco IP Phone 8832NR

—

—

—

Cisco IP Phone 8841

—

—

—

Cisco IP Phone 8845

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 12.0(2) or later

Bluetooth

Cisco IP Phone 8851

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 12.0(2) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8861

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 12.0(2) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8865

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 12.0(2) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8875

PhoneOS Firmware 1.0(1)

PhoneOS Firmware 2.1(1)

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Cisco Headset 730 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls

Yes

Yes

Yes

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

Yes

No

No

USB HD Adapter upgrades

N/A

No

N/A

The following table lists the available Cisco Headset 730 serviceability features through the Cisco IP Phone 8800 Series Multiplatform Phones.

Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Remote Configuration

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

*—Upgrades supported over a USB connection

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 can connect to the Cisco IP Phone 8800 Series over Bluetooth or through the USB port using the USB HD Adapter. Advanced control and settings through the Cisco IP Phone 8800 Series aren't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 950.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

B&O Cisco 950 firmware version 5.0.7 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-52 or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

—

—

—

Cisco Wireless IP Phone 8821

—

—

—

Cisco IP Phone 8832

—

—

—

Cisco IP Phone 8832NR

—

—

—

Cisco IP Phone 8841

—

—

—

Cisco IP Phone 8845

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 11.3(5) or later

Bluetooth

Cisco IP Phone 8851

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 11.3(5) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8861

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 11.3(5) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8865

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 11.3(5) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8875

PhoneOS 1.0(1)

PhoneOS 1.0(1)

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

B&O Cisco 950 Features

Feature

USB HD Adapter

Bluetooth

Answer calls

Yes

Yes

End/reject calls

Yes

Yes

Mute/unmute calls

Yes

Yes*

Volume control

Yes

Yes

Presence LED Light Sync

No

No

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Adjust Active Noise Cancellation

No

No

Reset settings

No

No

Headset upgrades

No

No

USB HD Adapter upgrades

No

—

*—The mute status syncs with the headset only.

The following table lists the available B&O Cisco 950 serviceability features through the Cisco IP Phone 8800 Series Multiplatform Phones.

Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

No

Headset Metrics

No

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to the Cisco IP Phone 8800 Series and supports basic call controls through the USB HD Adapter or over Bluetooth. Advanced control and settings through the Cisco IP Phone 8800 Series aren't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 980

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.3.31 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-20 or later

Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

—

—

—

Cisco Wireless IP Phone 8821

—

—

—

Cisco IP Phone 8832

—

—

—

Cisco IP Phone 8832NR

—

—

—

Cisco IP Phone 8841

—

—

—

Cisco IP Phone 8845

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 11.3(5) or later

Bluetooth

Cisco IP Phone 8851

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 11.3(5) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8861

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 11.3(5) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8865

Multiplatform Firmware 11.3(5) or later

Multiplatform Firmware 11.3(5) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8875

PhoneOS 1.0(1)

PhoneOS 1.0(1)

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

B&O Cisco 980 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer calls

No

Yes

Yes

End/reject calls

No

Yes

Yes

Mute/unmute calls

No

Yes

Yes*

Volume control

No

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

—

No

—

*—The mute status syncs with the headset only.

The following table lists the available B&O Cisco 980 serviceability features through the Cisco IP Phone 8800 Series Multiplatform Phones.

Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

No

Headset Metrics

No

Related Documentation

Use the following sections to obtain related information.

- Cisco IP Phone 8800 Series Documentation

- Cisco IP Phone 8800 Series Multiplatform Phones Documentation

Cisco IP Phone 8800 Series Documentation

Find documentation specific to your language, phone model, and call control system on the product support page for the Cisco IP Phone 8800 Series.

For help information about Cisco Video Phone 8875, see Cisco Video Phone 8875.

The Deployment Guide is located at the following URL:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-implementation-design-guides-list.html

Cisco IP Phone 8800 Series Multiplatform Phones Documentation

Refer to publications that are specific to your language and phone model. Navigate from the following documentation URL:

http://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-8800-series-multiplatform-firmware/tsd-products-support-series-home.html

Chapter 7. Cisco Desk Phone 9800 Series

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

- Related Documentation

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to the Cisco Desk Phone 9800 Series through USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 320 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

version 1-1-0001-9 or later

Cisco Desk Phone 9800 Series

Model

Recommended Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0.1

USB

Cisco Desk Phone 9851

PhoneOS 3.0.1

USB

The following table lists the available headset features on the Cisco Desk Phone 9800 Series

Cisco Headset 320 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available Cisco Headset 320 Series serviceability features through the Cisco Desk Phone 9800 Series.

Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to the Cisco Desk Phone 9800 Series through USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 520 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset firmware 2.3(1) or later

Cisco Desk Phone 9800 Series

Model

Recommeded Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0.1

USB

Cisco Desk Phone 9851

PhoneOS 3.0.1

USB

The following table lists the available headset features on the Cisco Desk Phone 9800 Series.

Cisco Headset 520 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available Cisco Headset 520 Series serviceability features through the Cisco Desk Phone 9800 Series.

Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Cisco Desk Phone 9800 Series through USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 530 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset firmware 2.3(1) or later

Cisco Desk Phone 9800 Series

Model

Recommeded Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0.1

USB

Cisco Desk Phone 9851

PhoneOS 3.0.1

USB

The following table lists the available headset features on the Cisco Desk Phone 9800 Series.

Cisco Headset 530 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available Cisco Headset 530 Series serviceability features through the Cisco Desk Phone 9800 Series.

Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Cisco Desk Phone 9800 Series through USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 560 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset firmware 2.3(1) or later

Cisco Desk Phone 9800 Series

Model

Recommeded Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0.1

USB

Cisco Desk Phone 9851

PhoneOS 3.0.1

USB

Note

To prevent overcurrent problems when using Cisco Bluetooth Headsets with Cisco Desk Phone 9841, do one of the following actions:

- Plug the USB dongle to the phone and connect the headset through Bluetooth.

- Fully charge the headset before connecting it to the phone with a USB cable.

- Connect your phone to a wall socket for power, as USB over PoE provides less power.

The following table lists the available headset features on the Cisco Desk Phone 9800 Series.

Cisco Headset 560 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available Cisco Headset 560 Series serviceability features through the Cisco Desk Phone 9800 Series.

Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

Yes*

Log Collection

No

Inventory

Yes

Headset Metrics

No

*Supported via CUCM only. Minimum Unified CM 12.5(1)SU1 or later.

Cisco Headset 720 Series

The Cisco Headset 720 Series can connect to the Cisco Desk Phone 9800 Series through the USB port or over Bluetooth.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 720 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Headset firmware 1-12-0-154 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-52 or later

Cisco Desk Phone 9800 Series

Model

Recommeded Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0.1

USB

USB HD Adapter

Cisco Desk Phone 9851

PhoneOS 3.0.1

USB

USB HD Adapter

Note

To prevent overcurrent problems when using Cisco Headset 720 Series with Cisco Desk Phone 9841, do one of the following actions:

- Recommended: Connect to the phone utilizing the headset USB HD Adapter.

- Fully charge the headset before connecting it to the phone with a USB cable.

- Connect your phone to a wall socket for power, as USB over PoE provides less power.

The following table lists the available headset features on the Cisco Desk Phone 9800 Series.

Cisco Headset 720 Series Features

Feature

USB

USB HD Adapter

Answer and end calls

Yes

Yes

Hold/resume calls

Yes

Yes

Mute/unmute calls

Yes

Yes

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Reset settings

No

No

Headset upgrades

No

No

USB HD Adapter upgrades

N/A

No

The following table lists the available Cisco Headset 720 Series serviceability features through the Cisco Desk Phone 9800 Series.

Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Resmote Configuration

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Cisco Headset 730

The Cisco Headset 730 can connect to the Cisco Desk Phone 9800 Series through the USB port or over Bluetooth.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 730.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Headset firmware 1-12-0-154 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-52 or later

Cisco Desk Phone 9800 Series

Model

Recommeded Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0.1

USB

USB HD Adapter

Cisco Desk Phone 9851

PhoneOS 3.0.1

USB

USB HD Adapter

Note

To prevent overcurrent problems when using Cisco Headset 730 with Cisco Desk Phone 9841, do one of the following actions:

- Recommended: Connect to the phone utilizing the headset USB HD Adapter.

- Fully charge the headset before connecting it to the phone with a USB cable.

- Connect your phone to a wall socket for power, as USB over PoE provides less power.

The following table lists the available headset features on the Cisco Desk Phone 9800 Series.

Cisco Headset 730 Features

Feature

USB

USB HD Adapter

Answer and end calls

Yes

Yes

Hold/resume calls

Yes

Yes

Mute/unmute calls

Yes

Yes

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Reset settings

No

No

Headset upgrades

No

No

USB HD Adapter upgrades

N/A

No

The following table lists the available Cisco Headset 730 serviceability features through the Cisco Desk Phone 9800 Series.

Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Resmote Configuration

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 can connect to the Cisco Desk Phone 9800 Series through the USB port using the USB HD Adapter.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 950.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

Firmware version 5.0.7 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-52 or later

Cisco Desk Phone 9800 Series

Model

Recommeded Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0.1

USB HD Adapter

Cisco Desk Phone 9851

PhoneOS 3.0.1

USB HD Adapter

The following table lists the available headset features on the Cisco Desk Phone 9800 Series.

Cisco Headset 950 Features

Feature

USB HD Adapter

Answer and end calls

Yes

Hold/resume calls

No

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

USB HD Adapter upgrades

No

The following table lists the available Cisco Headset 950 serviceability features through the Cisco Desk Phone 9800 Series.

Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to the Cisco Desk Phone 9800 Series through the USB port or over Bluetooth.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 980.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

Firmware version 3.3.31 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-52 or later

Cisco Desk Phone 9800 Series

Model

Recommeded Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0.1

USB HD Adapter

Cisco Desk Phone 9851

PhoneOS 3.0.1

USB HD Adapter

Note

To prevent overcurrent problems when using B&O Cisco 980 with Cisco Desk Phone 9841, do one of the following actions:

- Recommended: Connect to the phone utilizing the headset USB HD Adapter.

- Connect your phone to a wall socket for power, as USB over PoE provides less power.

The following table lists the available headset features on the Cisco Desk Phone 9800 Series.

B&O Cisco 980 Features

Feature

USB

USB HD Adapter

Answer and end calls

Yes

Yes (answer only)

Hold/resume calls

No

No

Mute/unmute calls

Yes

Yes

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Reset settings

No

No

Headset upgrades

No

No

USB HD Adapter upgrades

N/A

No

The following table lists the available B&O Cisco 980 serviceability features through the Cisco Desk Phone 9800 Series.

Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Related Documentation

Use the following sections to obtain related information.

- Cisco Desk Phone 9800 Series Documentation

Cisco Desk Phone 9800 Series Documentation

Refer to publications that are specific to your language and phone model. Navigate from the following documentation URL:

https://cisco.com/go/dp9800help

Chapter 8. End-of-Life Cisco Unified IP Phones

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

- Related Documentation

Cisco Headset 320 Series

Cisco Headset 320 Series interoperability is verified but not officially supported by Cisco on End-of-Life Cisco Unified IP Phones with a RJ-9 port.

End of Life Cisco Unified IP Phones

Model

Connection

Cisco Unified SIP Phone 3905

RJ-9 (where available)

Cisco Unified IP Phone 6900 Series

RJ-9 (where available)

Cisco Unified IP Phone 7900 Series

RJ-9 (where available)

Cisco Unified IP Phone 8900 Series

RJ-9 (where available)

Cisco Headset 320 Series Features

Feature

RJ-9

Answer and end calls

No

Hold calls

No

Mute calls

No

Volume control

No

Adjust sidetone

No

Adjust microphone Gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

Cisco Headset 520 Series

The Cisco Headset 520 Series isn't compatible with the Cisco Unified SIP Phone 3905, Cisco Unified IP Phone 6900 Series, Cisco Unified IP Phone 7900 Series, or Cisco Unified IP Phone 8900 Series.

Cisco Headset 530 Series

Cisco Headset 530 Series interoperability is verified but not officially supported by Cisco on End-of-Life Cisco Unified IP Phones with a RJ-9 port.

End of Life Cisco Unified IP Phones

Model

Connection

Cisco Unified SIP Phone 3905

RJ-9 (where available)

Cisco Unified IP Phone 6900 Series

RJ-9 (where available)

Cisco Unified IP Phone 7900 Series

RJ-9 (where available)

Cisco Unified IP Phone 8900 Series

RJ-9 (where available)

Cisco Headset 530 Series Features

Feature

RJ-9

Answer and end calls

No

Hold calls

No

Mute calls

No

Volume control

No

Adjust sidetone

No

Adjust microphone Gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to some End-of-Life Cisco Unified IP Phone models through the Y-Cable.

Interoperability is verified with those models with an RJ-9 headset port and RJ-11 auxiliary port for basic call control but is not officially supported by Cisco.

Set sidetone to Off to avoid an echo while on a call.

End of Life Cisco Unified IP Phones

Model

Connection

Cisco Unified SIP Phone 3905

N/A

Cisco Unified IP Phone 6900 Series

N/A

Cisco Unified IP Phone 7900 Series

Y-Cable (where available)

Cisco Unified IP Phone 8900 Series

Y-Cable (where available)

The following table lists the available Cisco Headset 560 Series features on End of Life Cisco Unified IP Phones.

Cisco Headset 560 Series Features

Feature

Y-Cable

Answer and end calls

Yes

Hold calls

No

Mute calls

No

Volume control

Yes

Adjust sidetone

No

Adjust microphone Gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

Cisco Headset 720 Series

The Cisco Headset 720 Series isn't compatible with the Cisco Unified SIP Phone 3905, Cisco Unified IP Phone 6900 Series, Cisco Unified IP Phone 7900 Series, or Cisco Unified IP Phone 8900 Series.

Cisco Headset 730

The Cisco Headset 730 isn't compatible with the Cisco Unified SIP Phone 3905, Cisco Unified IP Phone 6900 Series, Cisco Unified IP Phone 7900 Series, or Cisco Unified IP Phone 8900 Series.

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 isn't compatible with the Cisco Unified SIP Phone 3905, Cisco Unified IP Phone 6900 Series, Cisco Unified IP Phone 7900 Series, or Cisco Unified IP Phone 8900 Series.

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 isn't compatible with the Cisco Unified SIP Phone 3905, Cisco Unified IP Phone 6900 Series, Cisco Unified IP Phone 7900 Series, or Cisco Unified IP Phone 8900 Series.

Related Documentation

Use the following sections to obtain related information.

- Cisco Unified IP Phone 6900 Series Documentation

- Cisco Unified IP Phone 7900 Series Documentation

- Cisco Unified IP Phone 8900 Series Documentation

Cisco Unified IP Phone 6900 Series Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-6900-series/tsd-products-support-series-home.html

Cisco Unified IP Phone 7900 Series Documentation

See the publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7900-series/tsd-products-support-general-information.html

Cisco Unified IP Phone 8900 Series Documentation

Refer to publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8900-series/tsd-products-support-series-home.html

Chapter 9. Cisco SPA Series IP Phones

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

Cisco Headset 320 Series

The Cisco Headset 320 Series isn't compatible with the Cisco Small Business SPA300 Series or Cisco Small Business SPA500 Series IP Phones.

Cisco Headset 520 Series

The Cisco Headset 520 Series isn't compatible with the Cisco Small Business SPA300 Series or Cisco Small Business SPA500 Series IP Phones.

Cisco Headset 530 Series

The Cisco Headset 530 Series isn't compatible with the Cisco Small Business SPA300 Series or Cisco Small Business SPA500 Series IP Phones.

Cisco Headset 560 Series

The Cisco Headset 560 Series isn't compatible with the Cisco Small Business SPA300 Series or Cisco Small Business SPA500 Series IP Phones.

Cisco Headset 720 Series

The Cisco Headset 720 Series isn't compatible with the Small Business SPA300 Series or Cisco Small Business SPA500 Series IP Phones.

Cisco Headset 730

The Cisco Headset 730 isn't compatible with the Cisco Small Business SPA300 Series or Cisco Small Business SPA500 Series IP Phones.

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 isn't compatible with the Cisco Small Business SPA300 Series or Cisco Small Business SPA500 Series IP Phones.

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 isn't compatible with the Cisco Small Business SPA300 Series or Cisco Small Business SPA500 Series IP Phones.

Chapter 10. Cisco Desk Series

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

- Related Documentation

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to Cisco Desk Series devices through the USB port.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 320 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0001-9 or later

Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB

Cisco Desk Series - Webex Calling

Latest Room OS

USB

The following table lists the available headset features on the Cisco Desk Series.

Cisco Headset 320 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

No

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

The following table lists the available headset serviceability features on Control Hub through the Cisco Desk Series.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to Cisco Desk Series devices through the USB port.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 520 Series

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 1.5(1) or later

Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB

Cisco Desk Series - Webex Calling

Latest Room OS

USB

The following table lists the available headset features on the Cisco Desk Series.

Cisco Headset 520 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

The following table lists the available headset serviceability features on Cisco Webex Control Hub through the Cisco Desk Series.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to Cisco Desk Series devices through the USB port.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 530 Series

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 1.5(1) or later

Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB

Cisco Desk Series - Webex Calling

Latest Room OS

USB

The following table lists the available headset features on the Cisco Desk Series.

Cisco Headset 530 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

The following table lists the available headset serviceability features on Cisco Webex Control Hub through the Cisco Desk Series.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to Cisco Desk Series devices through the USB port.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 560 Series

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 1.5(1) or later

Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB

Cisco Desk Series - Webex Calling

Latest Room OS

USB

The following table lists the available headset features on the Cisco Desk Series.

Cisco Headset 560 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

The following table lists the available headset serviceability features on Cisco Webex Control Hub through the Cisco Desk Series.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

Cisco Headset 720 Series

The Cisco Headset 720 Series can connect to Cisco Desk Series devices through the USB port or with Bluetooth.

Note

Cisco DX70 and Cisco DX80 models experience poor audio quality due to older Bluetooth technology. Use the USB cable or USB HD Adapter for the best calling experience.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 720 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 Series firmware version 1-10-0-93 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-28 or later

Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB

USB HD Adapter

Bluetooth

Cisco Desk Series - Webex Calling

Latest Room OS

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Cisco Desk Series.

Cisco Headset 720 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold calls

Yes

Yes

Yes

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

The following table lists the available headset serviceability features on Cisco Webex Control Hub through the Cisco Desk Series.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes (USB cable only)

Headset Metrics

No

Cisco Headset 730

The Cisco Headset 730 can connect to Cisco Desk Series devices through the USB port or with Bluetooth.

Note

Cisco DX70 and Cisco DX80 models experience poor audio quality due to older Bluetooth technology. Use the USB cable or USB HD Adapter for the best calling experience.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 730

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-5-0-164 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-12

Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB

USB HD Adapter

Bluetooth

Cisco Desk Series - Webex Calling

Latest Room OS

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Cisco Desk Series.

Cisco Headset 730 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold calls

Yes

Yes

Yes

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

The following table lists the available headset serviceability features on Cisco Webex Control Hub through the Cisco Desk Series.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes (USB cable only)

Headset Metrics

No

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 can connect to the Cisco Desk Series through the USB HD adapter or with Bluetooth.

Note

Cisco DX70 and Cisco DX80 models experience poor audio quality due to older Bluetooth technology. Use the USB HD Adapter for the best calling experience.

The following tables contain information on the minimum device and headset firmware versions that support the B&O Cisco 950.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

B&O Cisco 950 firmware version 5.0.3 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-52

Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB HD Adapter

Bluetooth

Cisco Desk Series - Webex Calling

Latest Room OS

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Cisco Desk Series.

B&O Cisco 950 Features

Feature

USB HD Adapter

Bluetooth

Answer calls

Yes

Yes

End/reject calls

Yes

Yes

Hold calls

No

No

Mute/unmute calls

Yes

Yes

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Adjust Active Noise Cancellation

No

No

Reset settings

No

No

Headset upgrades

No

No

USB HD Adapter upgrades

No

—

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

—

No

Remote Configuration

—

No

Log Collection

—

No

Inventory

—

No

Headset Metrics

—

No

The following table lists the available headset serviceability features on Cisco Webex Control Hub through the Cisco Desk Series.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

No

Headset Metrics

No

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to the Cisco Desk Series through the USB port, USB HD adapter or with Bluetooth.

Note

Cisco DX70 and Cisco DX80 models experience poor audio quality due to older Bluetooth technology. Use the USB cable or USB HD Adapter for the best calling experience.

The following tables contain information on the minimum device and headset firmware versions that support the B&O Cisco 980.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

Bang & Olufsen Cisco 980 firmware version 3.3.21 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-52

Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB

USB HD Adapter

Bluetooth

Cisco Desk Series - Webex Calling

Latest Room OS

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Cisco Desk Series.

B&O Cisco 980 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer calls

Yes

Yes

Yes

End/reject calls

Yes

Yes

Yes

Hold calls

No

No

No

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

N/A

No

N/A

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

The following table lists the available headset serviceability features on Cisco Webex Control Hub through the Cisco Desk Series.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes (USB cable only)

Headset Metrics

No

Related Documentation

Use the following sections to obtain related information.

- Cisco Desk Series Documentation

Cisco Desk Series Documentation

Refer to publications that are specific to your language, model, and firmware release. Navigate from the following documentation URL:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/desktop-collaboration-experience-dx600-series/tsd-products-support-series-home.html

Chapter 11. Cisco Wireless Phone 800 Series

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

- Related Documentation

Cisco Headset 320 Series

The Cisco Headset 320 Series isn't compatible with the Cisco Wireless Phone 840 and 860.

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to the Cisco Wireless Phone 840 and 860 through the 3.5 mm port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 520 Series

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 1.5(1) or later

Cisco Wireless Phone 840 and 860

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Wireless Phone 840

N/A

N/A

3.5 mm

Cisco Wireless Phone 860

N/A

N/A

3.5 mm

The following table lists the available headset features on the Cisco Wireless Phone 840 and 860.

Cisco Headset 520 Series Features

Feature

3.5 mm

Answer and end calls

No

Hold/resume calls

No

Mute/unmute calls

No

Volume control

No

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Wireless Phone 840 and 860.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

Cisco Headset 530 Series

The Cisco Headset 530 Series isn't compatible with the Cisco Wireless Phone 840 and 860.

Cisco Headset 560 Series

The Cisco Headset 560 Series Multibase can connect to the Cisco Wireless Phone 840 and 860 with a Bluetooth connection

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 560 Series

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 1.5(1) or later

Cisco Wireless Phone 840 and 860

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Wireless Phone 840

N/A

N/A

Bluetooth

Cisco Wireless Phone 860

N/A

N/A

Bluetooth

The following table lists the available headset features on the Cisco Wireless Phone 840 and 860.

Cisco Headset 560 Series Features

Feature

Bluetooth

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Wireless Phone 840 and 860.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

Cisco Headset 720 Series

The Cisco Headset 720 Series is not officially supported on the Cisco Wireless Phone 840 and 860.

Cisco Headset 730

The Cisco Headset 730 is not officially supported on the Cisco Wireless Phone 840 and 860.

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 can make basic calls on the Cisco Wireless Phone 840 and 860 through a Bluetooth connection. However, full headset support isn't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 950:

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

B&O Cisco 950 firmware version 5.0.7 or later

Cisco Wireless Phone 840 and 860

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Wireless Phone 840

N/A

N/A

Bluetooth

Cisco Wireless Phone 860

N/A

N/A

Bluetooth

The following table lists the available headset features on the Cisco Wireless Phone 840 and 860.

B&O Cisco 950 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer calls

No

No

Yes

Hold/resume calls

No

No

No

Mute/unmute calls

No

No

Yes*

Volume control

No

No

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

N/A

No

N/A

*—The headset mute status doesn't sync with the phone.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Wireless Phone 840 and 860.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can make basic calls on the Cisco Wireless Phone 840 and 860 through a Bluetooth connection. However, full headset support isn't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 980:

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.1.66 or later

Cisco Wireless Phone 840 and 860

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Wireless Phone 840

N/A

N/A

Bluetooth

Cisco Wireless Phone 860

N/A

N/A

Bluetooth

The following table lists the available headset features on the Cisco Wireless Phone 840 and 860.

B&O Cisco 980 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer calls

No

No

Yes

Hold/resume calls

No

No

No

Mute/unmute calls

No

No

Yes*

Volume control

No

No

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

N/A

No

N/A

*—The headset mute status doesn't sync with the phone.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Wireless Phone 840 and 860.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

Related Documentation

Use the following sections to obtain related information.

- Cisco Wireless Phone 840 and 860 documentation

Cisco Wireless Phone 840 and 860 documentation

You can locate publications that are specific to your language, phone model, and call control system from the product support page for the Cisco Wireless Phone.

You can also access the Cisco Wireless Phone 840 and 860 Deployment Guide from the product support page.

Chapter 12. Cisco Accessory Hub

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

- Related Documentation

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to the Cisco Accessory Hub through a USB connection.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Cisco Headset 320 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

Headset firmware 1-1-0002-6 or later

Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Latest Accessory Hub App version

USB

The following table lists the available headset features in the Cisco Accessory Hub desktop app.

Cisco Headset 320 Series Features

Feature

USB

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes*

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Cisco Headset 320 Series serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to the Cisco Accessory Hub through a USB connection.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Cisco Headset 520 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset firmware 2.3(1) or later

Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Latest Accessory Hub App version

USB

The following table lists the available headset features in the Cisco Accessory Hub desktop app.

Cisco Headset 520 Series Features

Feature

USB

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes*

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Cisco Headset 520 Series serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Cisco Accessory Hub through a USB connection.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Cisco Headset 530 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset firmware 2.3(1) or later

Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Latest Accessory Hub App version

USB

The following table lists the available headset features in the Cisco Accessory Hub desktop app.

Cisco Headset 530 Series Features

Feature

USB

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes*

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Cisco Headset 530 Series serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Cisco Accessory Hub through a USB connection.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Cisco Headset 560 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset firmware 2.3(1) or later

Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Latest Accessory Hub App version

USB

The following table lists the available headset features in the Cisco Accessory Hub desktop app.

Cisco Headset 560 Series Features

Feature

USB

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Adjust dock event

Yes

Adjust wireless always on

Yes

Reset settings

Yes

Headset upgrades

Yes*

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Cisco Headset 560 Series serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Cisco Headset 720 Series

The Cisco Headset 720 Series can connect to the Cisco Accessory Hub through a USB connection, the USB HD Adapter, or native Bluetooth.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Cisco Headset 720 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Headset firmware 1-12-0-154 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-52 or later

Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Latest Accessory Hub App version

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features in the Cisco Accessory Hub desktop app.

Cisco Headset 720 Series Features

Feature

USB

USB HD Adapter

Bluetooth

Adjust sidetone

Yes

Yes

Yes

Adjust equalizer

Yes

Yes

Yes

Adjust voice activated microphones

Yes

Yes

Yes

Adjust dock event

Yes

Yes

Yes

Adjust multifunction button

Yes

Yes

Yes

Configure in-ear notifications

Yes

Yes

Yes

Configure preferred language

Yes

Yes

Yes

Customize headset name

Yes

Yes

Yes

Reset settings

Yes

Yes

Yes

Headset upgrades

Yes*

No

No

USB HD Adapter upgrades

N/A

Yes

N/A

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Cisco Headset 720 Series serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Cisco Headset 730

The Cisco Headset 730 can connect to the Cisco Accessory Hub through a USB connection, the USB HD Adapter, or native Bluetooth.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Cisco Headset 730.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Headset firmware 1-12-0-154 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-52 or later

Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Latest Accessory Hub App version

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features in the Cisco Accessory Hub desktop app

Cisco Headset 730 Features

Feature

USB

USB HD Adapter

Bluetooth

Adjust sidetone

Yes

Yes

Yes

Adjust equalizer

Yes

Yes

Yes

Adjust Active Noise Cancellation

Yes

Yes

Yes

Adjust voice activated microphones

Yes

Yes

Yes

Adjust dock event

Yes

Yes

Yes

Configure in-ear notifications

Yes

Yes

Yes

Configure preferred language

Yes

No

No

Customize headset name

Yes

Yes

Yes

Reset settings

Yes

Yes

Yes

Headset upgrades

Yes*

No

No

USB HD Adapter upgrades

N/A

Yes*

N/A

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Cisco Headset 730 serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 earbuds can connect to the Cisco Accessory Hub through the USB HD Adapter or native Bluetooth.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Bang & Olufsen Cisco 950.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

Earbud firmware 5.1.7 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-74 or later

Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Minimum Accessory Hub App version 2.2.0.162

USB HD Adapter

Bluetooth

The following table lists the available headset features in the Cisco Accessory Hub desktop app.

Bang & Olufsen Cisco 950 Features

Feature

USB HD Adapter

Bluetooth

Adjust sound modes

Yes

Yes

Adjust transparency mode

Yes

Yes

Adjust Adaptive Active Noise Cancellation

Yes

Yes

Enable wind guard

Yes

Yes

Configure in-ear notifications

Yes

Yes

Configure preferred language

No

Yes

Customize earbud name

Yes

Yes

Configure automatic standby

Yes

Yes

Touch gesture customization

Yes

Yes

Factory reset

Yes

Yes

Earbud upgrade

N/A

Yes*

USB HD Adapter upgrade

Yes*

N/A

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Bang & Olufsen Cisco 950 serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to the Cisco Accessory Hub through a USB connection, the USB HD Adapter, or native Bluetooth.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Bang & Olufsen Cisco 980.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

Firmware 3.3.31 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-74 or later

Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Minimum Accessory Hub App version 2.2.0.162

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features in the Cisco Accessory Hub desktop app.

Bang & Olufsen Cisco 980 Features

Feature

USB

USB HD Adapter

Bluetooth

Adjust sound modes

Yes

Yes

Yes

Adjust transparency mode

Yes

Yes

Yes

Adjust Adaptive Active Noise Cancellation

Yes

Yes

Yes

Enable wind guard

Yes

Yes

Yes

Configure in-ear notifications

Yes

Yes

Yes

Configure preferred language

Yes

No

No

Customize headset name

Yes

Yes

Yes

Configure automatic standby

Yes

Yes

Yes

Configure voice assistant

Yes

Yes

Yes

Touch gesture customization

Yes

Yes

Yes

Reset settings

Yes

Yes

Yes

Headset upgrade

Yes*

N/A

No

USB HD Adapter upgrade

N/A

Yes*

N/A

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Bang & Olufsen Cisco 980 serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Related Documentation

Use the following sections to obtain related information.

- Cisco Accessory Hub Documentation

Cisco Accessory Hub Documentation

Refer to publications that are specific to your language and phone model. Navigate from the following documentation URL:

https://help.webex.com/en-us/landing/ld-ns42o72-CiscoWebexDevices/Cisco-Headsets#Cisco-Accessory-Hub-Desktop-App

Chapter 13. Cisco Jabber

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

- Related Documentation

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to Cisco Jabber through the USB connector.

The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 320 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0001-9 or later

Cisco Jabber

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Jabber for Windows and Mac

Jabber version 14.0.3

Jabber version 14.1 or later

USB

Cisco Jabber Mobile

N/A

N/A

N/A

Cisco Jabber for Windows 32-bit VDI

Jabber version 14.0.3

Jabber version 14.1 or later

USB

Cisco Jabber for Windows 64-bit VDI

Jabber version 14.0.3

Jabber version 14.1 or later

USB

Cisco Jabber for Linux VDI

Jabber version 14.0.3

Jabber version 14.0 or later

USB

The following table lists the available headset features on Cisco Jabber for Windows and Mac.

Cisco Headset 320 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

No

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

N/A

No

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to the Cisco Jabber through the USB connector.

The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 520 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 1.5(1) or later

Cisco Jabber

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Jabber for Windows and Mac

Jabber version 12.0 or later

Jabber version 12.6MR or later

USB

3.5 mm

Cisco Jabber Mobile

N/A

N/A

3.5 mm

Cisco Jabber for Windows 32-bit VDI

Jabber version 12.7MR or later

Jabber version 12.7MR or later

USB

3.5 mm

Cisco Jabber for Windows 64-bit VDI

Jabber version 12.7MR or later

Jabber version 12.7MR or later

USB

3.5 mm

Cisco Jabber for Linux VDI

Jabber version 14.0 or later

Jabber version 14.0 or later

USB

3.5 mm

The following table lists the available headset features on Cisco Jabber for Windows and Mac.

Cisco Headset 520 Series Features

Feature

3.5 mm

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

Yes

Adjust microphone gain

No

Yes

Adjust equalizer

No

Yes

Reset settings

No

Yes

Headset upgrades

No

Yes*

*—You need Headset Firmware 2.3 or later to upgrade the Cisco Headset 530 Series on Jabber for Linux VDI.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Yes

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

N/A

No

*—If you have Unified CM 11.5(1)SU7 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Cisco Jabber through the USB connector.

The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 530 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 1.5(1) or later

Cisco Jabber

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Jabber for Windows and Mac

Jabber version 12.0 or later

Jabber version 12.6MR or later

USB

Cisco Jabber Mobile

N/A

N/A

N/A

Cisco Jabber for Windows 32-bit VDI

Jabber version 12.7MR or later

Jabber version 12.7MR or later

USB

Cisco Jabber for Windows 64-bit VDI

Jabber version 12.7MR or later

Jabber version 12.7MR or later

USB

Cisco Jabber for Linux VDI

Jabber version 14.0 or later

Jabber version 14.0 or later

USB

The following table lists the available headset features on Cisco Jabber for Windows and Mac.

Cisco Headset 530 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes*

*—You need Headset Firmware 2.3 or later to upgrade the Cisco Headset 530 Series on Jabber for Linux VDI.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Yes

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

N/A

No

*—If you have Unified CM 11.5(1)SU7 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Cisco Jabber through the USB cable.

The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 560 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 1.5(1) or later

Cisco Jabber

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Jabber for Windows and Mac

Jabber version 12.5 or later

Jabber version 12.7MR

USB

Cisco Jabber Mobile

N/A

N/A

N/A

Cisco Jabber for Windows 32-bit VDI

Jabber version 12.7MR or later

Jabber version 12.7MR or later

USB

Cisco Jabber for Windows 64-bit VDI

Jabber version 12.7MR or later

Jabber version 12.7MR or later

USB

Cisco Jabber for Linux VDI

Jabber version 14.0 or later

Jabber version 14.0 or later

USB

The following table lists the available headset features on Cisco Jabber for Windows and Mac.

Cisco Headset 560 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Yes

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

N/A

No

*—If you have Unified CM 11.5(1)SU7 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 720 Series

The Cisco Headset 720 Series can connect to Cisco Jabber through USB or with Bluetooth.

The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 720 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 Series firmware version 1-10-0-93 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-28 or later

Cisco Jabber

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Jabber for Windows and Mac

Jabber version 12.9

Jabber version 14.1 or later

USB

USB HD Adapter

Bluetooth

Cisco Jabber Mobile

Jabber version 12.9

Jabber version 14.1 or later

Bluetooth

Cisco Jabber for Windows 32-bit VDI

Jabber version 12.7MR or later

Jabber version 14.1 or later

USB

USB HD Adapter

Bluetooth

Cisco Jabber for Windows 64-bit VDI

Jabber version 12.7MR or later

Jabber version 14.1 or later

USB

USB HD Adapter

Bluetooth

Cisco Jabber for Linux VDI

Jabber version 14.0 or later

Jabber version 14.1 or later

USB

USB HD Adapter

The following table lists the available headset features on Cisco Jabber.

Cisco Headset 720 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes*

Hold/resume calls

Yes

Yes

Yes*

Mute/unmute calls

Yes

Yes

Yes*

Volume control

Yes

Yes

Yes*

Presence LED Light sync

No

No

No

Adjust sidetone

Yes

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

Yes

No

No

Headset upgrades

Yes

No

No

USB HD Adapter upgrades

N/A

Yes

N/A

*—Cisco Headset 720 call controls aren't available through Bluetooth on Jabber for Linux VDI.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Recommended Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

No

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

No

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Headset Metrics

N/A

N/A

N/A

*—If you have Unified CM 11.5(1)SU6 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 730

The Cisco Headset 730 can connect to Cisco Jabber through USB or with Bluetooth.

The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 730.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-5-0-164 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-1-59

Cisco Jabber

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Jabber for Windows and Mac

Jabber version 12.9

Jabber version 14.0 or later

USB

USB HD Adapter

Bluetooth

Cisco Jabber Mobile

Jabber version 12.9

Jabber version 14.0 or later

Bluetooth

Cisco Jabber for Windows 32-bit VDI

Jabber version 12.7MR or later

Jabber version 14.0 or later

USB

USB HD Adapter

Bluetooth

Cisco Jabber for Windows 64-bit VDI

Jabber version 12.7MR or later

Jabber version 14.0 or later

USB

USB HD Adapter

Bluetooth

Cisco Jabber for Linux VDI

Jabber version 14.0 or later

Jabber version 14.0 or later

USB

USB HD Adapter

The following table lists the available headset features on Cisco Jabber.

Cisco Headset 730 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes*

Hold/resume calls

Yes

Yes

Yes*

Mute/unmute calls

Yes

Yes

Yes*

Volume control

Yes

Yes

Yes*

Presence LED Light sync

Yes

No

Yes*

Adjust sidetone

Yes

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

Yes

No

No

Reset settings

Yes

No

No

Headset upgrades

Yes

No

No

USB HD Adapter upgrades

N/A

Yes

N/A

*—Cisco Headset 730 call controls aren't available through Bluetooth on Jabber for Linux VDI.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Recommended Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Headset Metrics

N/A

N/A

N/A

*—If you have Unified CM 11.5(1)SU6 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 doesn't officially support the Cisco Jabber.

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to Cisco Jabber through USB or with Bluetooth.

The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the B&O Cisco 980.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.1.66 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-20

Cisco Jabber

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Jabber for Windows and Mac

Jabber version 14.1

Jabber version 14.1

USB

USB HD Adapter

Bluetooth

Cisco Jabber Mobile

Jabber version 14.1

Jabber version 14.1

Bluetooth

Cisco Jabber for Windows 32-bit VDI

Jabber version 14.1

Jabber version 14.1

USB

USB HD Adapter

Bluetooth

Cisco Jabber for Windows 64-bit VDI

Jabber version 14.1

Jabber version 14.1

USB

USB HD Adapter

Bluetooth

Cisco Jabber for Linux VDI

Jabber version 14.1

Jabber version 14.1

USB

USB HD Adapter

The following table lists the available headset features on Cisco Jabber.

B&O Cisco 980 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer calls

Yes

Yes

Yes*

Hold/resume calls

No

No

No

Mute/unmute calls

Yes

Yes

Yes*

Volume control

Yes

Yes

Yes*

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

N/A

Yes

N/A

*—Headset controls aren't available through Bluetooth on Jabber for Linux VDI.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac.

Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Recommended Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Headset Metrics

N/A

N/A

N/A

Related Documentation

Use the following sections to obtain related information.

- Cisco Jabber Documentation

Cisco Jabber Documentation

Refer to publications that are specific to your language and Jabber version. Navigate from the following documentation URL:

https://www.cisco.com/c/en/us/support/web/jabber.html

Chapter 14. Webex App

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

- Related Documentation

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to the Webex App through any USB connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the Cisco Headset 320 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0002-6 or later

Webex App

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB

Webex App for Mac

Latest Webex App version

Latest Webex App version

USB

Webex App Linux VDI

Latest Webex App version

Latest Webex App version

USB

The following table lists the available headset features on the Webex App.

Cisco Headset 320 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes*

Mute/unmute calls

Yes

Volume control

Yes

Webex button

Yes**

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes

*—This feature is only available on Unified CM connected devices.

**—Webex button isn't available on the 320 Series for Microsoft Teams.

The following table lists the available Cisco Headset 320 Series serviceability features on Control Hub through the Webex App.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes

Log Collection

Yes

Inventory

Yes

Headset Metrics

Yes

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to the Webex App through any USB connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the Cisco Headset 520 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 2.0(1) or later

You must have Headset Firmware 2.3(1) or later to use the Cisco Headset 520 Series with the Webex App for Linux VDI.

Webex App

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB

Webex App for Mac

Latest Webex App version

Latest Webex App version

USB

Webex App for Linux VDI

Latest Webex App version

Latest Webex App version

USB

The following table lists the available headset features on the Webex App.

Cisco Headset 520 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes*

Mute calls

Yes

Volume control

Yes

Webex button

No

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes

*—This feature is only available on Unified CM connected devices.

The following table lists the available Cisco Headset 520 Series serviceability features on Control Hub through the Webex App.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes

Log Collection

Yes

Inventory

Yes

Headset Metrics

Yes

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Webex App through any USB connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the Cisco Headset 530 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 2.0(1) or later

You must have Headset Firmware 2.3(1) or later to use the Cisco Headset 530 Series with the Webex App for Linux VDI machines.

Webex App

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB

Webex App for Mac

Latest Webex App version

Latest Webex App version

USB

Webex App Linux VDI

Latest Webex App version

Latest Webex App version

USB

The following table lists the available headset features on the Webex App.

Cisco Headset 530 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes*

Mute/unmute calls

Yes

Volume control

Yes

Webex button

No

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes

*—This feature is only available on Unified CM connected devices.

The following table lists the available Cisco Headset 530 Series serviceability features on Control Hub through the Webex App.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes

Log Collection

Yes

Inventory

Yes

Headset Metrics

Yes

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Webex App through any USB connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the Cisco Headset 560 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 2.0(1) or later

You must have Headset Firmware 2.3(1) or later to use the Cisco Headset 560 Series with the Webex App for Linux VDI machines.

Cisco Webex Teams

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB

Webex App for Mac

Latest Webex App version

Latest Webex App version

USB

Webex App for Linux VDI

Latest Webex App version

Latest Webex App version

USB

The following table lists the available headset features on the Webex App.

Cisco Headset 560 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes*

Mute/unmute calls

Yes

Volume control

Yes

Webex button

No

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes

*—This feature is only available on Unified CM connected devices.

The following table lists the available Cisco Headset 560 Series serviceability features on Control Hub through the Webex App.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes

Log Collection

Yes

Inventory

Yes

Headset Metrics

Yes

Cisco Headset 720 Series

The Cisco Headset 720 Series can connect to the Webex App through a USB or Bluetooth connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the Cisco Headset 720 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 Series firmware version 1-10-0-93 or later

Cisco Headset 720 Series for Microsoft Teams

Cisco Headset 720 Series firmware version 1-11-0-208 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-50 or later

Webex App

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB

USB HD Adapter

Bluetooth

Webex App for Mac

Latest Webex App

Latest Webex App version

USB

USB HD Adapter

Bluetooth

Webex App for Linux VDI

N/A

N/A

N/A

The following table lists the available headset features on the Webex App.

Cisco Headset 720 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Mute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Webex button

Yes**

Yes**

Yes**

Presence LED Light Sync

Yes

Yes

Yes

Adjust sidetone

Yes

Yes

Yes

Adjust microphone gain

Yes

Yes

Yes

Adjust equalizer

Yes

Yes

Yes

Reset settings

Yes

Yes

Yes

Headset upgrades

Yes

Yes*

Yes*

USB HD Adapter upgrades

N/A

Yes

N/A

*—You will receive a push notification if an upgrade is available but you need the USB cable to complete the upgrade.

**—Webex button isn't available on the 720 Series for Microsoft Teams.

The following table lists the available Cisco Headset 720 serviceability features on Control Hub through the Webex App.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes (USB only)

Log Collection

Yes

Inventory

Yes

Headset Metrics

Yes

Cisco Headset 730

The Cisco Headset 730 can connect to the Webex App through any USB or Bluetooth connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the Cisco Headset 730.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-8-0-213 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-28

Webex App

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB

USB HD Adapter

Bluetooth

Webex App for Mac

Latest Webex App

Latest Webex App version

USB

USB HD Adapter

Bluetooth

Webex App for Linux VDI

N/A

N/A

N/A

The following table lists the available headset features on the Webex App.

Cisco Headset 730 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Mute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Webex button

No

No

No

Presence LED Light Sync

Yes

Yes

Yes

Adjust sidetone

Yes

Yes

Yes

Adjust microphone gain

Yes

Yes

Yes

Adjust equalizer

Yes

Yes

Yes

Adjust Active Noise Cancellation

Yes

Yes

Yes

Reset settings

Yes

Yes

Yes

Headset upgrades

Yes

Yes*

Yes*

USB HD Adapter upgrades

N/A

Yes

N/A

*—You will receive a push notification if an upgrade is available but you need the USB cable to complete the upgrade.

The following table lists the available Cisco Headset 730 serviceability features on Control Hub through the Webex App.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes (USB only)

Log Collection

Yes

Inventory

Yes

Headset Metrics

Yes

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 can connect to the Webex App through USB HD Adapter or Bluetooth connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the B&O Cisco 950.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

B&O Cisco 950 firmware version 5.0.7 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-52

Webex App

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB HD Adapter

Bluetooth

Webex App for Mac

Latest Webex App version

Latest Webex App version

USB HD Adapter

Bluetooth

Webex App for Windows, Mac, and Linux VDI

Latest Webex App version

Latest Webex App version

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Webex App.

Bang & Olufsen Cisco 950 Features

Feature

USB HD Adapter

Bluetooth

Answer calls

Yes

Yes

Mute calls

Yes

Yes

Webex button

No

No

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

Yes

Yes

Adjust equalizer

No

No

Adjust Active Noise Cancellation

No

No

Reset settings

No

No

Headset upgrades

No

No

USB HD Adapter upgrades

Yes

—

The following table lists the available B&O Cisco 950 serviceability features on Control Hub through the Webex App.

Control Hub Serviceability Features

Feature

Availability

Remote Configuration

No

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to the Webex App through any USB or Bluetooth connection.

The following tables contain information on the minimum Webex App and headset firmware versions that support the B&O Cisco 980.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.1.66 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-20

Webex App

Model

Minimum Firmware

Recommended Firmware

Connection

Webex App for Windows

Latest Webex App version

Latest Webex App version

USB

USB HD Adapter

Bluetooth

Webex App for Mac

Latest Webex App version

Latest Webex App version

USB

USB HD Adapter

Bluetooth

Webex App for Windows, Mac, and Linux VDI

Latest Webex App version

Latest Webex App version

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Webex App.

Bang & Olufsen Cisco 980 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer calls

Yes

Yes

Yes

Mute calls

Yes

Yes

Yes

Webex button

No

No

No

Volume control

Yes

Yes

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

Yes

Yes

Yes

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

N/A

Yes

N/A

The following table lists the available B&O Cisco 980 serviceability features on Control Hub through the Webex App.

Control Hub Serviceability Features

Feature

Availability

Remote Configuration

No

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes (Bluetooth, USB, and USB HD Adapter)

Headset Metrics

Yes (Bluetooth, USB, andUSB HD Adapter)

Related Documentation

Use the following sections to obtain related information.

- Cisco Webex Help Center

Cisco Webex Help Center

For support articles for Webex products, go to the following URL:

https://help.webex.com/

Chapter 15. Cisco Webex Meetings

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

- Related Documentation

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to Webex Meetings through any USB connection.

The following tables contain information on the minimum Webex and headset firmware versions that support the Cisco Headset 320 Series.

Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0001-9 or later

Cisco Headset 320 Series for Microsoft Teams

320 Series firmware 1-1-0002-6 or later

Cisco Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Webex Meetings

Latest version of Webex Meetings

Latest version of Webex Meetings

USB

The following table lists the available headset features on Webex Meetings.

Cisco Headset 320 Series Features

Feature

USB

Answer and end calls

No

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

Yes

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available Cisco Headset 320 Series serviceability features on Control Hub through Webex Meetings.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to Cisco Webex Meetings through any USB connection.

The following tables contain information on the minimum Webex and headset firmware versions that support the Cisco Headset 520 Series.

Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 2.0(1) or later

Cisco Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Webex Meetings

Latest version of Cisco Webex Meetings

Latest version of Cisco Webex Meetings

USB

The following table lists the available headset features on Webex Meetings.

Cisco Headset 520 Series Features

Feature

USB

Answer and end calls

No

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

Yes

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available Cisco Headset 520 Series serviceability features on Cisco Webex Control Hub through Cisco Webex Meetings.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to Cisco Webex Meetings through any USB connection.

The following tables contain information on the minimum Webex and headset firmware versions that support the Cisco Headset 530 Series.

Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 2.0(1) or later

Cisco Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Webex Meetings

Latest version of Webex Meetings

Latest version of Webex Meetings

USB

The following table lists the available headset features on Webex Meetings.

Cisco Headset 530 Series Features

Feature

USB

Answer and end calls

No

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

Yes

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available Cisco Headset 530 Series serviceability features on Cisco Webex Control Hub through Webex Meetings.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to Cisco Webex Meetings through the USB cable.

The following tables contain information on the minimum Webex and headset firmware versions that support the Cisco Headset 560 Series.

Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 2.0(1) or later

Cisco Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Webex Meetings

Latest version of Webex Meetings

Latest version of Webex Meetings

USB

The following table lists the available headset features on Webex Meetings.

Cisco Headset 560 Series Features

Feature

USB

Answer and end calls

No

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

Yes

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available Cisco Headset 560 Series serviceability features on Cisco Webex Control Hub through Cisco Webex Meetings.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Cisco Headset 720 Series

The Cisco Headset 720 Series can connect to Webex Meetings through a USB or Bluetooth connection.

The following tables contain information on the minimum Webex and headset firmware versions that support the Cisco Headset 720 Series.

Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 Series firmware version 1-10-0-93 or later

Cisco Headset 720 Series for Microsoft Teams

Cisco Headset 720 Series firmware version 1-11-0-208 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-50 or later

Cisco Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Webex Meetings

Latest version of Webex Meetings

Latest version of Webex Meetings

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on Webex Meetings.

Cisco Headset 720 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

N/A

N/A

N/A

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

Yes

Yes

Yes

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

The following table lists the available Cisco Headset 720 serviceability features on Control Hub through Webex Meetings.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

No

Headset Metrics

No

Cisco Headset 730

The Cisco Headset 730 can connect to Webex Meetings through any USB or Bluetooth connection.

The following tables contain information on the minimum Webex and headset firmware versions that support the Cisco Headset 730.

Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-5-0-164 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-1-59

Cisco Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Webex Meetings

Latest version of Webex Meetings

Latest version of Webex Meetings

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on Webex Meetings.

Cisco Headset 730 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

N/A

N/A

N/A

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

Yes

Yes

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

Yes

Yes

Yes

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

The following table lists the available Cisco Headset 730 serviceability features on Control Hub through Webex Meetings.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 can connect to Webex Meetings through the USB HD Adapter or Bluetooth connection.

The following tables contain information on the minimum Webex and headset firmware versions that support the B&O Cisco 950.

Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

B&O Cisco 950 firmware version 5.0.7 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-52

Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Webex Meetings

Latest Webex Meetings version

Latest Webex Meetings version

USB HD Adapter

Bluetooth

The following table lists the available headset features on Webex Meetings.

B&O Cisco 950 Features

Feature

USB HD Adapter

Bluetooth

Answer and end calls

—

—

Mute/unmute calls

Yes

Yes

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

Yes

Yes

Adjust equalizer

No

No

Adjust Active Noise Cancellation

No

No

Reset settings

No

No

Headset upgrades

No

No

USB HD Adapter upgrades

No

No

The following table lists the available B&O Cisco 950 serviceability features on Webex Control Hub through Webex Meetings.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to Webex Meetings through a USB or Bluetooth connection.

The following tables contain information on the minimum Webex and headset firmware versions that support the B&O Cisco 980.

Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.1.66 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-20

Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Webex Meetings

Latest Webex Meetings version

Latest Webex Meetings version

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on Webex Meetings.

B&O Cisco 980 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

—

—

—

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

Yes

Yes

Yes

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

The following table lists the available B&O Cisco 980 serviceability features on Webex Control Hub through Webex Meetings.

Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Related Documentation

Use the following sections to obtain related information.

- Cisco Webex Help Center

Cisco Webex Help Center

For support articles for Webex products, go to the following URL:

https://help.webex.com/

Chapter 16. Cisco UC-One

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 980

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to Cisco UC-One through any USB connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 520 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 2.0(1) or later

Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco UC-One

UC-One version 22.9 or later

UC-One version 22.9 or later

USB

The following table lists the available headset features on Cisco UC-One.

Cisco Headset 520 Series Features

Feature

USB

Answer and end calls

Yes

Hold calls

Yes

Mute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to Cisco UC-One through any USB connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 530 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 2.0(1) or later

Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco UC-One

UC-One version 22.9 or later

UC-One version 22.9 or later

USB

The following table lists the available headset features on Cisco UC-One.

Cisco Headset 530 Series Features

Feature

USB

Answer and end calls

Yes

Hold calls

Yes

Mute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to Cisco UC-One through any USB connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 560 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 2.1(1) or later

Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco UC-One

UC-One version 22.9 or later

UC-One version 22.9 or later

USB

The following table lists the available headset features on Cisco UC-One.

Cisco Headset 560 Series Features

Feature

USB

Answer and end calls

Yes

Hold calls

Yes

Mute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

Cisco Headset 730

The Cisco Headset 730 can connect to Cisco UC-One through a USB or Bluetooth connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 730.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-6-0-150 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-12

Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco UC-One

UC-One version 22.9 or later

UC-One version 22.9 or later

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on Cisco UC-One.

Cisco Headset 730 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can make basic calls through Cisco UC-One through a USB or Bluetooth connection. However, full headset support isn't available at this time.

The following tables contain information on the minimum device and headset firmware versions that support the B&O Cisco 980.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.1.66 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-20

Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco UC-One

UC-One version 22.9 or later

UC-One version 22.9 or later

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on Cisco UC-One.

B&O Cisco 980 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer calls

No

No

No

Mute/unmute calls

No

No

No

Volume control

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

Chapter 17. Microsoft Teams

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

- Bang & Olufsen Cisco 950

- Bang & Olufsen Cisco 980

Cisco Headset 320 Series

Cisco offers a dedicated Cisco Headset 320 Series model certified for use with Microsoft Teams. The Cisco Headset 320 Series can connect to Microsoft Teams through any USB connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 320 Series.

Note

While the Webex version of the 320 Series is known to work with Microsoft Teams, this scenario isn't tested or supported by Cisco.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0001-9 or later

Cisco Headset 320 Series for Microsoft Teams

320 Series firmware 1-1-0002-6

Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest version of Microsoft Teams

USB

The following table lists the available headset features on Microsoft Teams.

Cisco Headset 320 Series Features

Feature

Webex headset

Microsoft Teams certified headset

Answer and end calls

Yes*

Yes

Hold and resume calls

Yes*

Yes

Mute and unmute calls

Yes

Yes

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Reset settings

No

No

Headset upgrades

No

No

*—This feature is only available on Microsoft Teams for Windows 10.

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to Microsoft Teams through any USB connection.

The following tables contain information on the minimum Teams and headset firmware versions that support the Cisco Headset 520 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 2.0(1) or later

Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest version of Microsoft Teams

USB

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to Microsoft Teams through any USB connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 530 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 2.0(1) or later

Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest version of Microsoft Teams

USB

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to Microsoft Teams through any USB connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 560 Series.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 2.1(1) or later

Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest version of Microsoft Teams

USB

Cisco Headset 720 Series

Cisco offers a dedicated Cisco Headset 720 Series model certified for use with Microsoft Teams. The Cisco Headset 720 Series can connect to Microsoft Teams through a USB or Bluetooth connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 720 Series.

Note

While the Webex version of the 720 Series is known to work with Microsoft Teams, this scenario isn't tested or supported by Cisco.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 firmware version 1-10-0-93 or later

Cisco Headset 720 Series for Microsoft Teams

Cisco Headset 720 firmware version 1-11-0-196

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-50

Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest Version of Microsoft Teams

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on Microsoft Teams.

Cisco Headset 720 Features (Webex version)

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes*

Yes*

No

Hold/resume calls

Yes*

Yes*

No

Mute/unmute calls

Yes

Yes

No

Volume control

Yes

Yes

No

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

*—This feature is only available on Microsoft Teams for Windows 10.

The following table lists the available headset features on Microsoft Teams.

Cisco Headset 720 Features (Microsoft Teams Certified version)

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls

Yes

Yes

Yes

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

Cisco Headset 730

The Cisco Headset 730 can connect to Microsoft Teams through USB or Bluetooth connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 730.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-12-0-154 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-52 or later

Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest Version of Microsoft Teams

USB

USB HD Adapter

Bluetooth

Bang & Olufsen Cisco 950

Cisco offers a dedicated Bang & Olufsen Cisco 950 model certified for use with Microsoft Teams. The B&O Cisco 950 models can connect to Microsoft Teams through a USB HD Adapter Bluetooth connection.

The following tables contain information on the minimum device and headset firmware versions that support the B&O Cisco 950 models.

Note

While the Webex/UC model of the 950 is known to work with Microsoft Teams, this scenario isn't tested or supported by Cisco.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950 certified for Microsoft Teams

B&O Cisco 950 firmware version 5.0.7 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-71

Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

New Microsoft Teams

Latest version of the New Microsoft Teams

Latest version of the New Microsoft Teams

USB HD Adapter

Bluetooth

The following table lists the available headset features on Microsoft Teams.

Bang & Olufsen Cisco 950 Features (Microsoft Teams Certified version)

Feature

USB HD Adapter

Bluetooth

Answer and end calls

Yes

No

Mute/unmute calls

Yes

No

Microsoft Teams Short Control

Yes

No

Microsoft Teams Long Control

Yes

No

Volume control

Yes

No

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Reset settings

No

No

Headset upgrades

No

No

USB HD Adapter upgrades

No

No

Note

The Microsoft Teams certified experience requires using the B&O Cisco 950 Microsoft Teams model connected through a Cisco USB HD Adapter.

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to Microsoft Teams through a USB or Bluetooth connection.

The following tables contain information on the minimum device and headset firmware versions that support the B&O Cisco 980.

Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.3.31 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-52

Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest Version of Microsoft Teams

USB

USB HD Adapter

Bluetooth

Full Cisco Trademarks with Hardware License

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.

Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1721R)