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Use this guide as a starting point document when implementing a Cisco Unified IP IVR (Unified IP IVR) system before you install or configure your system. The purpose of this guide is to tell you what you need to know before you implement a Unified IP IVR system.
This section contains the following:
This table lists changes made to this guide. Most recent changes appear at the top.
Change |
See |
Date |
---|---|---|
Initial Release of Document for Release 11.5(1) |
August 2016 |
System installers and administrators or anyone who installs or configures a Unified IP IVR telephony system.
Section | Title | Description |
---|---|---|
Part 1 | Unified IP IVR Overview | An overview of both products. |
Chapter 1 | About Unified IP IVR | A description of both products summarizing what is supported in each. |
Chapter 2 | Features Enabled for Each Product by Product Licensing | A comparative list of all the Unified CCX features enabled for each product by product licensing. |
Chapter 3 | Unified IP IVR Architecture | An overview with sample deployment models of Unified IP IVR architecture. |
Chapter 4 | Basic Call and Contact Flow Concepts | Unified IP IVR concepts, call and contact flows, and configuration dependencies. |
Part 2 | Setting up Unified IP IVR with Unified CM | How to install and configure Unified IP IVR independent of a Cisco Unified CCE system. |
Chapter 5 | Install and Configure Unified CM for Unified IP IVR | How to install and configure Unified CM for Unified IP IVR. |
Chapter 6 | Unified IP IVR Installation and Configuration | How to install and configure Unified IP IVR. |
Chapter 7 | Deployment of Sample Script aa.aef | How to deploy a sample Unified IP IVR script. |
Part 3 | Setting up Unified IP IVR with Unified CCE | Everything you should be aware of when you install and configure Unified IP IVR within a Unified CCE system. |
Chapter 8 | Install and Configure Unified IP IVR for Unified CCE | How to install and configure Unified IP IVR for Unified CCE. |
Chapter 9 | Unified ICME for Unified CCE Installation and Configuration | How to install and configure Unified ICME for Unified CCE. |
Chapter 10 | How to Deploy the Sample Script BasicQ.aef | How to deploy a sample Unified IP IVR script in Unified CCE. |
Chapter 11 | Unified IP IVR Management | About managing prompts, grammars, documents, and Unified CCX datastores. |
The following web addresses can give you additional information to that provided in this guide on Unified IP IVR.
Note | The web addresses referenced in this guide were accurate at the time this guide was written but may change. If an address does not work, visit Cisco.com and search for the related document at the Search prompt. |
For information on ... | See ... |
---|---|
Voice and Unified Communications | Voice and Unified Communications |
Cisco Unified CM | Cisco Unified Communications Manager |
Cisco Customer Contact Software | Cisco Customer Contact Software |
Cisco Unified CCX (Unified CCX) | Cisco Unified Contact Center Express |
Cisco Unified CCE | Cisco Unified Contact Center Enterprise |
For ... | See ... |
---|---|
Cisco Unified IP Phones 7900 series | Cisco Unified IP Phones 7900 Series |
Unified IP IVR descriptions, datasheets, case studies, and other documents | Cisco IP Interactive Voice Response |
How to plan, design, implement, operate, and optimize a Unified Contact Center Telephony System | IP Telephony and Cisco Unified Contact Center Enterprise technologies at Steps to Success |
How to design a Unified IP IVR system | Solution Reference Network Design (SRND) guides at Cisco Unified Contact Center Express Design Guides |
How to deploy a Unified IP IVR system | Training Resources IP Communications Training |
How to install and/or upgrade a Unified IP IVR system | Cisco Unified Contact Center Express Installation Guide at Cisco Unified Contact Center Express Install and Upgrade Guides |
How to develop and program Unified CCX Scripts | Cisco Unified Contact Center Express Scripting and Development Series manuals at Cisco Unified Contact Center Express End-User Guides |
How to configure and administer a Unified IP IVR system without Unified CCE | Cisco Unified Contact Center Express Administration Guide at Cisco Unified Contact Center Express Configuration Guides |
How to install, configure, and maintain a Unified IP IVR system with Unified CCE | Cisco IP Contact Center Installation and Configuration Guide at Cisco Unified Contact Center Enterprise |
How to troubleshoot your Unified IP IVR system | Cisco IP Interactive Voice Response Troubleshoot and Alerts |
Technical Support | Technical Support & Documentation
Cisco IP Interactive Voice Response |
Release Notes, Technical Notes, and Field Notices | Cisco Unified Contact Center Express Troubleshooting TechNotes Cisco Unified Contact Center Express Field Notices Cisco Unified Contact Center Enterprise Troubleshoot and Alerts |
Interoperability Information | Interoperability Systems Support Resources |
Unified IP IVR, and Unified CCE test data. The previous product names (IP IVR, and IPCC Enterprise) might still be used with this test data. |
Systems Test Release Set Documentation |
This manual uses the following conventions.
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