Supplementary Services Features for FXS Ports on Cisco IOS Voice Gateways Configuration Guide, Cisco IOS Release 15M&T

Notifies user of new voice mail.

User picks up handset and hears message waiting indication (MWI) tone whenever a new voice message is waiting to be heard.

To configure, see the “Message Waiting Configuration” chapter under “Voice Mail Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide.

To configure, see “ Integrating Voice Mail ” in the Cisco Unified CME Administration Guide.

Forwards calls to a target number when the called number is busy.

User activates by using the Cisco Unified CME GUI or administrator activates by configuring this feature in the Cisco call-control system.

For feature information, see the “Phone Features” section of the “Cisco Unified IP Phone” chapter under “Devices and protocols” in the appropriate Cisco Unified Communications Manager System Guide.

To configure, see the “Configuring Directory Numbers” chapter under “Call Routing Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide.

To configure, see “Configuring Call Transfer and Forwarding” in the Cisco Unified CME Administration Guide.

Forwards calls to a target number when there is no answer at the called number.

User activates by using the Cisco Unified CME GUI or an administrator activates by configuring this feature in the Cisco call-control system.

For feature information, see the “Phone Features” section of the “Cisco Unified IP Phone” chapter under “Devices and protocols” in the appropriate Cisco Unified Communications Manager System Guide.

To configure, see the “Configuring Directory Numbers” chapter under “Call Routing Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide.

To configure, see “Configuring Call Transfer and Forwarding” in the Cisco Unified CME Administration Guide.

Connects call to a third party that the phone user dials.

During an active call, user presses hookflash and receives dial tone. User dials number for transfer and either stays online to announce (consultive transfer) or hangs up (blind transfer). When user hangs up, the call is transferred.

Note When blind transfer is configured in Cisco Unified CME, the phone user does not have to hang up; the call is transferred when Cisco Unified CME receives the dialed number.

For feature information, see “Making and Receiving Multiple Calls Per Directory Number” section of the “Understanding Directory Numbers” chapter under “Dial Plan Architecture” in the Cisco Unified Communications Manager System Guid e.

To configure, see “Configuring Call Transfer and Forwarding” in the Cisco Unified CME Administration Guide.

Announces a second call during an active call.

During an active call, user hears a tone and can press hookflash to toggle between the active call and the incoming call.

For analog endpoints in Cisco Unified Communications Manager: The call waiting tone depends on the ring setting for the active station and the tone does not play repeatedly, it plays only once.

For analog endpoints in Cisco Unified CME: The call waiting tone is played continuously.

For feature information, see the “Understanding Directory Numbers” section of the “Understanding Route Plans” chapter under “Dial Plan Architecture” in the Cisco Unified Communications Manager System Guid e.

No configuration task are required in Cisco Unified CME.

Displays calling number, caller name, and time of call.

Administrator activates on the Cisco call-control system. Time stamp is from the Cisco voice gateway.

Note To display the caller ID when caller ID is supported by the local telco provider, an administrator must use the caller id enable command on the appropriate Cisco voice gateway port.

For feature information, see the “Caller Identification and Restriction” section of the “Understanding Route Plans” chapter under “Dial Plan Architecture” in the Cisco Unified Communications Manager System Guid e.

For caller-ID display on local calls (calls between FXS ports and IP phones registered to the same Cisco Unified CME router):

• To configure, see “SCCP: Configuring Phones on SCCP Controlled Analog (FXS) Ports” in the Cisco Unified CME Administration Guid e.

For restricting or blocking caller-ID display:

• To configure, see “How to Configure Caller-Id Blocking” in the Cisco Unified CME Administration Guide.

Initiates a three-party conference.

User in basic call mode presses hookflash to get the first dial tone, then dials an extension number to connect to a second call. When the second call is established, user presses hookflash to get feature tone and then dials #3 to initiate a three-party conference.

For feature information, see the “Initiating an Ad Hoc Conference Bridge” section of the “Conference Bridges” chapter under “Media Resources” in the Cisco Unified Communications Manager System Guide.

To configure, see the “Configuring Conferencing” section of the “Adding Features”chapter in the Cisco Unified CME Administration Guide.

Enables distinct ring tone to alert user whether incoming call is from an internal or external phone.

System administrator configures the ring patterns for both internal and external calls on the voice gateway port.

To configure, see the ring cadence command in the Cisco IOS Voice Command Reference.

Access features using an abbreviated code.

Allows you to configure feature codes for FACs so that phone users are not required to dial the prefix before dialing the feature code to access an SCCP feature.

Allows you to configure feature codes for FACs so that phone users are not required to dial the prefix or special characters to access an SCCP feature.

User accesses features by dialing a FAC, typically consisting of a prefix plus a feature code.

For a list of STC application call features that can be accessed by dialing a FAC, see Table 2.

Note The stcapp feature access-code command must be enabled on the Cisco voice gateway.

For feature and configuration information for individual STC application call features for which you can configure a FAC, see Table 2.

Dials again the last number dialed from this phone.

User dials the feature speed dial (FSD) prefix and the redial code. Default prefix and code is *#.

Note The stcapp feature speed-dial command must be enabled on the Cisco voice gateway.

No configuration tasks required on your Cisco call-control system.

Dials a telephone number using an abbreviated code.

User dials the FSD prefix and desired speed-dial code. The digit command determines the number of digits used for FSD codes on the Cisco voice gateway.

Default prefix and code range is:

• *1 to *9 for one-digit codes
• *01 to *99 for two-digit codes

User stores speed-dial destinations by using the Cisco Unified CME GUI or an administrator stores destinations on the Cisco call-control system.

Note The stcapp feature speed-dial command must be enabled on the Cisco voice gateway.

For feature information, see the “Phone Features” section of the “Cisco Unified IP Phones” chapter under “Devices and protocols” in the appropriate Cisco Unified Communications Manager System Guid e.

To configure, see the “Configuring Speed-Dial Buttons” section in the “Cisco Unified Phone Configuration” chapter under “Device Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide.

To configure, see “Configuring Speed Dial” in the Cisco Unified CME Administration Guide.

User dials access code and speed-dial number. Administrator activates on the Cisco call-control system.

To configure, see the “Translation Pattern Configuration” chapter under “Call Routing Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide.

To configure, see “Configuring Speed Dial” in the Cisco Unified CME Administration Guide.

Dials the voice-mail number using an abbreviated code.

User dials the FSD prefix and speed dial to voice mail code. The digit command determines the number of digits used for FSD codes.

Default prefix and code is:

• *0 for one-digit codes
• *00 for two-digit codes.

Note The stcapp feature speed-dial command must be enabled on the Cisco voice gateway.

To configure, see the “Cisco Voice-Mail Pilot Configuration” chapter under “Voice Mail Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide.

To configure, see “Integrating Voice Mail” in the Cisco Unified CME Administration Guide.

Forwards all calls to a target number.

User dials feature access code (FAC) prefix and call-forward-all code, and then following the confirmation tone, the target number. Default prefix and code is **1.

After CFA is activated, user hears a stutter tone when the handset is picked up to indicate that all incoming calls are being forwarded.

If a phone user tries to activate CFA after it is already activated, a fast busy tone is generated.

Note The stcapp feature access-code command must be enabled on the Cisco voice gateway.

For feature information, see the “Phone Features” section of the “Cisco Unified IP Phone” chapter under “Devices and Protocols” in the appropriate Cisco Unified Communications Manager System Guid e.

To configure, see the “Configuring Directory Numbers” chapter under “Call Routing Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide.

• To configure, see “How to Configure Call Transfer and Forwarding” in the Cisco Unified CME System Administrator Guide.
• Use the call-forward max-length command in Cisco Unified CME to limit the number of digits that can be dialed for the target forwarding number.
• The target destination for diverted calls can be specified in the router configuration or on the phone by using a FAC. The most recently entered destination is recognized by Cisco Unified CME, regardless of how it was entered.

Cancels an active CFA condition.

User dials FAC prefix and call-forward-cancel code. Default prefix and code is **2.

After CFA is canceled, user hears a confirmation tone when the handset is picked up to indicate incoming calls are no longer being forwarded.

Note The stcapp feature access-code command must be enabled on the Cisco voice gateway.

For feature information, see the “Phone Features” section of the “Cisco Unified IP Phone” chapter under “Devices and Protocols” in the appropriate Cisco Unified Communications Manager System Guid e.

To configure, see the “Configuring Directory Numbers” chapter under “Call Routing Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide.

• To configure, see “Configuring Call Transfer and Forwarding” in the Cisco Unified CME Administration Guide.
• Can also be activated using the no call-forward all command.

Puts a call on hold at a designated extension so that it can be retrieved by anyone.

During an active call, user presses hookflash for dial tone, and then dials the call-park slot number configured on the call-control system.

User retrieves the call by dialing the FAC prefix, the directed pickup code, and the call-park slot number where the call was parked, and pressing hookflash. Default prefix and code is **6. For example, if the call is parked at slot 1211, user dials **61211.

Users can also retrieve the last call parked by their own extensions by dialing the FAC prefix, the directed pickup code, and an asterisk (*), and pressing hookflash. Default prefix and code is **6*.

Note The stcapp feature access-code command must be enabled on the Cisco voice gateway.

This feature is not supported for Cisco Unified Communications Manager.

To configure, see “Configuring Call Coverage Features” in the Cisco Unified CME Administration Guide.

Allows incoming calls to be picked up by phones other than the ringing phone.

User picks up a ringing extension by dialing the FAC prefix, the directed pickup code, and the ringing extension number. Default prefix and code is **6.

Note The stcapp feature access-code command must be enabled on the Cisco voice gateway.

This feature is not supported for analog endpoints in Cisco Unified Communications Manager.

No configuration tasks are required In Cisco Unified CME.

Allows incoming calls in a different pickup group than the user to be picked up.

User picks up a ringing extension by dialing the FAC prefix, the group pickup code, and the number of the pickup group. Default prefix and code is **4.

Note The stcapp feature access-code command must be enabled on the Cisco voice gateway.

AutoCallPickupEnabled service parameter must be set to True.

For feature information, see the “Call Pickup” section of the “Translation Pattern Configuration” chapter under “Call Configuration” in the appropriate Cisco Unified Communications Manager System Guid e.

To configure, see the “Pick Up Phone Configuration” chapter under “Call Routing Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide.

To configure, see “Configuring Call Coverage Features” in the Cisco Unified CME Administration Guide.

Allows incoming calls in the same pickup group as the user to be picked up.

User picks up a ringing extension by dialing the FAC prefix and the local pickup code. Default prefix and code is **3.

Note The stcapp feature access-code command must be enabled on the Cisco voice gateway.

AutoCallPickupEnabled service parameter must be set to True.

To configure, see the “Pick Up Phone Configuration” chapter under “Call Routing Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide.

To configure, see “Configuring Call Coverage Features” in the Cisco Unified CME Administration Guide.

Cancels the call waiting service during a call.

User dials the cancel call waiting FAC, receives recall dial-tone, and places a call. Default prefix and code is **8.

For feature information, see the “Phone Features” section of the “Cisco Unified IP Phone” chapter under “Devices and Protocols” in the appropriate Cisco Unified Communications Manager System Guid e.

To configure, see the “Configuring Directory Numbers” chapter under “Call Routing Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide.

No configuration tasks are required in Cisco Unified CME.

Forwards calls to voice mail.

User dials FAC prefix and voice-mail code. Default prefix and code is **7.

Note The stcapp feature access-code command must be enabled on the Cisco voice gateway.

For feature information, see the “Phone Features” section of the “Cisco Unified IP Phone” chapter under “Devices and Protocols” in the appropriate Cisco Unified Communications Manager System Guid e.

To configure, see the “Configuring Directory Numbers” chapter under “Call Routing Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide.

Enables user on an analog SCCP phone to start or join a meet-me conference call.

To start a meet-me conference, user dials FAC prefix and meet-me conference code, and following the confirmation tone, the meet-me conference number. Default prefix and code is **5.

Participants can join the conference by dialing the meet-me conference number. Participants hear a busy tone if they call the conference number before the conference controller has joined. In this case, participants must call back.

To end a meet-me conference, all participants must hang up. The conference does not automatically end when the conference controller disconnects.

Before a conference controller can start a meet-me conference, meet-me conference numbers must be configured in your Cisco call-control system by the system administrator.

Note The stcapp feature access-code command must be enabled on the Cisco voice gateway.

To configure:

• See the “Conference Bridge Configuration” section of the “Media Resource Configuration” chapter in the appropriate Cisco Unified Communications Manager Administration Guide.
• See the “Meet-Me Number/Pattern Configuration” section of the “Call Routing” chapter in the appropriate Cisco Unified Communications Manager Administration Guide.

To configure meet-me conferencing and meet-me conference numbers, see “SCCP: Configuring Conferencing” in the Cisco Unified CME Administration Guide.

Step 1

enable

Router> enable

Enables privileged EXEC mode.

• Enter your password if prompted.

Step 2

configure terminal

Router# configure terminal

Enters global configuration mode.

Step 3

stcapp feature access-code

Router(config)# stcapp feature access-code

Enables FACs and enters STC application feature access-code configuration mode.

Step 4

prefix prefix-string

Router(config-stcapp-fac)# prefix *#

(Optional) Sets a prefix string to indicate that the following keypad character is a feature access code.

• prefix-string —One to five characters that can be dialed on a telephone keypad. The leading character must be an asterisk (*) or a number sign (#). Default is **.
• Configuring the prefix command changes the prefix for all FACs.

Step 5

call forward all keypad-character

Router(config-stcapp-fac)# call forward all 2

(Optional) Sets the code to use for enabling call-forward-all on FXS ports.

• keypad-character —String that can be dialed on a phone keypad. Default is 1.
• In Cisco IOS Release 12.4(20)YA and earlier releases, this is a single character. Value: 0-9, #, or *.
• In Cisco IOS Release 12.4(20)YA and later releases, the length of keypad-character is a single character or 2 digits (00-99).

or

• To configure the code so that the phone user is not required to dial the prefix to access this feature, the length of keypad-character must be 2 to 4 characters and the leading or ending character must be an asterisk (*) or a number sign (#).
• In Cisco IOS 15.0(1)M and later releases, to configure the code so that the phone user is not required to dial the prefix or any special character to access this feature, the length of keypad-character must be 3 or 4 digits (000-9999).

Step 6

call forward cancel keypad-character

Router(config-stcapp-fac)# call forward cancel 3

(Optional) Sets the code to canceling call-forward-all on FXS ports.

• keypad-character —String that can be dialed on a phone keypad. Default is 2.
• In Cisco IOS Release 12.4(20)YA and earlier releases, this is a single character. Value: 0-9, #, or *.
• In Cisco IOS Release 12.4(20)YA and later releases, the length of keypad-character is a single character or 2 digits (00-99).

or

• To configure the code so that the phone user is not required to dial the prefix to access this feature, the length of keypad-character must be 2 to 4 characters and the leading or ending character must be an asterisk (*) or a number sign (#).
• In Cisco IOS 15.0(1)M and later releases, to configure the code so that the phone user is not required to dial the prefix or any special character to access this feature, the length of keypad-character must be 3 or 4 digits (000-9999).

Step 7

cancel-call-waiting keypad-character

Router(config-stcapp-fac)# cancel-call-waiting 9

(Optional) Sets the code to cancel call waiting on FXS ports.

• This command is supported in Cisco IOS Release 15.1(1)T and later releases.
• keypad-character —String that can be dialed on a phone keypad. Allowed values are a single digit (0-9), two digits (00-99) and # or *. Default is 8.
• To configure the code so that the phone user is not required to dial the prefix to access this feature, the length of keypad-character must be 2 to 4 characters and the leading or ending character must be an asterisk (*) or a number sign (#).

Step 8

meetme-conference keypad-character

Router(config-stcapp-fac)# meetme-conference #55

(Optional) Sets the code to use for enabling meet-me conferencing on FXS ports.

• This command is supported in Cisco IOS Release 12.4(20)YA and later releases.
• keypad-character —String that can be dialed on a telephone keypad. Default is 5.
• Length of keypad-character is a single character (0-9, *, #) or two digits (00-99)

or

• To configure the code so that the analog phone user is not required to dial the prefix to access this feature, the length is 2-4 characters and the leading or ending character must be an asterisk (*) or a number sign (#).
• In Cisco IOS 15.0(1)M and later releases, to configure the code so that the phone user is not required to dial the prefix or any special character to access this feature, the length of keypad-character must be 3 or 4 digits (000-9999).

Step 9

pickup local keypad-character

Router(config-stcapp-fac)# pickup local 6

(Optional) Sets the code to use for picking up calls from the local pickup group; that is, for picking up a call by dialing the prefix and code.

• keypad-character —String that can be dialed on a phone keypad. Default is 3.
• In Cisco IOS Release 12.4(20)YA and earlier releases, this is a single character. Value: 0-9, #, or *.
• In Cisco IOS Release 12.4(20)YA and later releases, the length of keypad-character is a single character or 2 digits (00-99).

or

• To configure the code so that the phone user is not required to dial the prefix to access this feature, the length of keypad-character must be 2 to 4 characters and the leading or ending character of the string must be an asterisk (*) or a number sign (#).
• In Cisco IOS 15.0(1)M and later releases, to configure the code so that the phone user is not required to dial the prefix or any special character to access this feature, the length of keypad-character must be 3 or 4 digits (000-9999).

Step 10

pickup group keypad-character

Router(config-stcapp-fac)# pickup group 5

(Optional) Sets the code to use for picking up calls from a different pickup group; that is, for picking up a call by dialing the prefix, code, and pickup group number.

• keypad-character —String that can be dialed on a phone keypad. Default is 4.
• In Cisco IOS Release 12.4(20)YA and earlier releases, this is a single character. Value: 0-9, #, or *.
• In Cisco IOS Release 12.4(20)YA and later releases, the length of keypad-character is a single character or 2 digits (00-99).

or

• To configure the code so that the phone user is not required to dial the prefix to access this feature, the length of keypad-character must be 2 to 4 characters and the leading or ending character must be an asterisk (*) or a number sign (#).
• In Cisco IOS 15.0(1)M and later releases, to configure the code so that the phone user is not required to dial the prefix or any special character to access this feature, the length of keypad-character must be 3 or 4 digits (000-9999).

Step 11

pickup direct keypad-character

Router(config-stcapp-fac)# pickup direct 4

(Optional) Sets the code to use for directly picking up calls; that is, for picking up a call by dialing the prefix, code, and extension number of a ringing phone or parked call.

• keypad-character —String that can be dialed on a phone keypad. Default is 6.
• In Cisco IOS Release 12.4(20)YA and earlier releases, this is a single character. Value: 0-9, #, or *.
• In Cisco IOS Release 12.4(20)YA and later releases, the length of keypad-character is a single character or 2 digits (00-99).

or

• To configure the code so that the phone user is not required to dial the prefix to access this feature, the length of keypad-character must be 2 to 4 characters and the leading or ending character must be an asterisk (*) or a number sign (#).

Note This command is not supported for Cisco Unified Communications Manager.

• In Cisco IOS 15.0(1)M and later releases, to configure the code so that the phone user is not required to dial the prefix or any special character to access this feature, the length of keypad-character must be 3 or 4 digits (000-9999).

Step 12

end

Router(config-stcapp-fac)# end

Exits STC application feature access-code configuration mode and returns to privileged EXEC mode.

Step 1

enable

Router> enable

Enables privileged EXEC mode.

• Enter your password if prompted.

Step 2

configure terminal

Router# configure terminal

Enters global configuration mode.

Step 3

stcapp feature speed-dial

Router(config)# stcapp feature speed-dial

Enables FSD codes and enters STC application feature speed-dial configuration mode to set speed-dial prefixes and codes.

Step 4

digit number

Router(config-stcapp-fsd)# digit 2

(Optional) Sets the number of digits that are used for speed-dial codes.

• This command is supported in Cisco IOS Release 12.4(6)T and later releases.
• number —Number of digits to enter for speed-dial codes. Value is 1 or 2. Default is 1.

Note Modifying the value of this command resets the speed dial and voicemail commands to their defaults.

Step 5

prefix prefix-string

Router(config-stcapp-fsd)# prefix ##

(Optional) Sets a prefix string to indicate that the following keypad character is a speed-dial code.

• prefix-string—One to five characters that can be dialed on a phone keypad. Lead character must be an asterisk (*) or a number sign (#). Default is *.

Step 6

speed dial from digit to digit

Router(config-stcapp-fsd)# speed dial from 2 to 7

(Optional) Sets the range of codes to use for dialing speed-dial numbers in ascending or descending order.

• digit—Starting and ending number for the range of speed-dial codes. Range is:

– 0 to 9 for one-digit codes. Allows a maximum of nine speed-dial codes. This means that if you set the starting number to 0, the highest number you can set for the ending number is 8. Default is 1 to 9.

– 00 to 99 for two-digit codes. Allows a maximum of 99 speed-dial codes. Default is 01 to 99.

Note Number of allowed digits depends on the value set with the digit command.

Step 7

redial keypad-character

Router(config-stcapp-fsd)# redial 9

(Optional) Sets the code to use for redialing the last number dialed.

• keypad-character —String that can be dialed on a phone keypad. Default is #.
• In Cisco IOS Release 12.4(20)YA and earlier releases, this is a single character. Value: 0-9, #, or *.
• In Cisco IOS Release 12.4(20)YA and later releases, the length of keypad-character is a single character or 2 digits (00-99).

or

• To configure the code so that the phone user is not required to dial the prefix to access this feature, the length of keypad-character must be 2 to 4 characters and the leading or ending character must be an asterisk (*) or a number sign (#).
• In Cisco IOS 15.0(1)M and later releases, to configure the code so that the phone user is not required to dial the prefix or any special character to access this feature, the length of keypad-character must be 3 or 4 digits (000-9999).

Step 8

voicemail keypad-character

Router(config-stcapp-fsd)# voicemail 8

(Optional) Sets the code to use for dialing the voice-mail number that is defined in Cisco Unified Communications Manager or the Cisco Unified CME router.

• keypad-character —One or two digits that can be dialed on a telephone keypad. Default is 0 (zero) for single digits; 00 (two zeros) for two digits.

Note Number of digits allowed depends on the value set with the digit command.

Step 9

end

Router(config-stcapp-fsd)# end

Exits STC application feature speed-dial configuration mode and returns to privileged EXEC mode.

Cisco Unified Communications Manager

Cisco Unified Communications Manager documentation

Cisco Unified Communications Manager Express

Cisco Unified Communications Manager Express documentation

Cisco IOS debugging

Cisco IOS Debug Command Reference

Cisco IOS voice commands

Cisco IOS Voice Command Reference

Cisco IOS voice configuration

Cisco IOS Voice Configuration Library

Cisco voice gateway

• Cisco VG200 Series documentation
• Cisco 1800 Series Integrated Services Routers documentation
• Cisco 2800 Integrated Services Routers documentation
• Cisco 3800 Series Integrated services Routers documentation
• Cisco Unified 500 Series documentation

Conferencing and transcoding resources

• “Configuring Enhanced Conferencing and Transcoding for Voice Gateway Routers” chapter in the Cisco Unified CallManager and Cisco IOS Interoperability Guide.
• Cisco CallManager and IOS Gateway DSP Farm Configuration Example

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