Using Traces in Version 10.x

This chapter provides information on using traces in Cisco Unity Connection Serviceability and contains the following sections:

Understanding Traces

Cisco Unity Connection Serviceability traces help troubleshoot problems in the following ways:

  • You can specify the log file parameters for each Unity Connection component, including the maximum number of log files and the maximum file size that can be created when you run traces for a component.
  • You can enable micro traces and the level of micro-trace information that you want.
  • You can enable macro traces (preselected groups of micro traces) and the level of macro-trace information that you want.

After you have configured the log files and enabled the traces, you collect trace log files in one of the following ways:

Note Enabling macro or micro traces decreases system performance. Enable traces only for troubleshooting purposes.

ConfiguringTrace Log Files

Do the procedure in this section to configure trace log files for Unity Connection services.

Note Before trace information can be written to the log files, you must enable micro traces or macro traces that provide the troubleshooting information in the areas that you select.

To Configure Trace Log Files in Version 10.x

Step 1 In Cisco Unity Connection Serviceability, select Trace > Configuration. The Trace Configuration page appears.

Step 2 In the Server drop-down box, select the applicable Unity Connection or Cisco Business Edition server, and select Go.

Step 3 From the Component drop-down box, select the component for which you want to configure trace log files, and select Go.

Note The drop-down box displays all components (active and inactive).

Step 4 In the Maximum No. of Files field, enter the maximum number of trace log files that is created for this component.

Step 5 In the Maximum File Size field, enter the size limit (in megabytes) for the trace log files that is created for this component.

Step 6 If you want to return to the default settlings, select Set Default. Otherwise, skip to the next step.

Step 7 Select Save.

Step 8 If you want the new trace log files to replace the old trace log files for this component, select Restart Log Files.

 

Enabling Micro Traces

Enable micro traces when you are troubleshooting problems with specific Cisco Unity Connection components. For example, if the Alert Central tool in Real-Time Monitoring Tool (RTMT) has notification errors, enable the Notifier trace. However, keep in mind that running traces can affect system performance and hard-disk space.

Note Enabling micro traces decreases system performance. Enable traces only for troubleshooting purposes.

To Enable Micro Traces

Step 1 In Cisco Unity Connection Serviceability, select Trace > Micro Traces.

The Micro Traces page appears.

Step 2 In the Server drop-down box, select the applicable Unity Connection or Cisco Business Edition server, and select Go.

Step 3 From the Micro Trace drop-down box, select the micro trace that you want to enable, and select Go.

Step 4 Under Micro-Trace Levels, check the check boxes for the micro-trace levels that you want to enable.

Step 5 Select Save.

 

Tip You may need to enable traces in Cisco Unity Connection Serviceability and Cisco Unified Serviceability to troubleshoot Unity Connection issues. To troubleshoot Unity Connection components, enable traces in Cisco Unity Connection Serviceability. Similarly, to troubleshoot services that are supported in Cisco Unified Serviceability, enable traces in Cisco Unified Serviceability. For information on how to enable traces in Cisco Unified Serviceability, see the Cisco Unified Serviceability Administration Guide at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

Available Micro Traces

Revised July 22, 2014

Table 3-1 lists each micro trace that is available, a description of what it analyzes, and the filename of the trace log that it generates.

 

Table 3-1 Micro Traces in Version 10.x

Micro Trace Name
What the Trace Analyzes
Filename of Trace Log

Arbiter

Conversations, ports, and call routing rules that are used for calls

diag_CuCsMgr_*.uc

AudioStore

The audio recording service used by web-based applications that use Media Master to playback or record audio streams

diag_Tomcat_*.uc

AxlAccess

Interaction with the AXL server to get and set phone-related properties

diag_Tomcat_*.uc

BulkAdministrationTool

Bulk Administration Tool that is used for creating, updating, and deleting multiple users or system contacts

diag_Tomcat_*.uc

CCL

The retrieval of meeting information for the calendaring feature

diag_CuCsMgr_*.uc
diag_CuGalSvc_*.uc
diag_Tomcat_*.uc

CDE

Conversation engine and conversation events

diag_CuCsMgr_*.uc

CDL

Information retrieval from the database

diag_CuCsMgr_*.uc
diag_Tomcat_*.uc

CiscoPCA

The Cisco Personal Communications Assistant (Cisco PCA)

diag_Tomcat_*.uc

CML

The retrieval of messages from the Cisco Unity Connection message store; the retrieval of messages from an Exchange server ( using IMAP) for using Text-to-Speech feature to read email messages

diag_CuCsMgr_*.uc
diag_CuNotifier_*.uc
diag_Tomcat_*.uc

Common

Low-level activities for components that are shared by Cisco Unity Connection services

<any>

ConfigData

Detection that configuration data has been updated in the database

<any>

ConvRoutingRules

The conversation to which the Arbiter routes calls

diag_CuCsMgr_*.uc

ConvSub

User activities and usage

diag_CuCsMgr_*.uc

CsEws

Exchange Web Services calls from Unity Connection to Exchange for single inbox, calendaring, and text-to-speech

diag_CuCsMgr_*.uc
diag_CuMbxSync_*.uc

CsExchangeMbxLocator

Autodiscovery of Exchange mailboxes for single inbox, calendaring, and text-to-speech

diag_CuCsMgr_*.uc
diag_CuMbxSync_*.uc

CsLicense

Functions related to license processing

diag_CuLicSvr_*.uc

CsMalUmss

Access to the message store by the CML, Notifier, and IMAP server

diag_CuCsMgr_*.uc
diag_Tomcat_*.uc

CsMbxSync

Single inbox synchronization

diag_CuMbxSync_*.uc

CsWebDav

Calendar activities in connection with Exchange

diag_CuCsMgr_*.uc
diag_CuGalSvc_*.uc
diag_Tomcat_*.uc

Cuals

The activities of the web services to add users

diag_Tomcat_*.uc

Cuca

The activities of Cisco Unity Connection Administration

diag_Tomcat_*.uc

CuCESync

Activity related with Survival Remote Site Voicemail (SRSV) processing.

diag_CUCESync_*.uc

CuCcmSynchronizationTasks

Synchronization of the user data from Cisco Unified CM

diag_Tomcat_*.uc

CuCmDbEventListener

Detection of changes in the Cisco Unified CM database

diag_CuCmDbEventListener_*.uc

CuCsMgr

Main Cisco Unity Connection process; starting and stopping Unity Connection

diag_CuCsMgr_*.uc

CuDbProxy

Database replication for Cisco Unity Connection clusters

diag_CuDbProxy_*.uc

CuEncrypt

Encryption (except for messaging) and the encryption audit logs

<any>

CuESD

The activities of Cisco Unity Connection external service diagnostic tools

diag_Tomcat_*.uc

CuFileSync

File replication for Cisco Unity Connection clusters

diag_CuFileSync_*.uc

CuGal

The retrieval of calendar and contact information from Exchange

diag_CuGalSvc_*.uc

CuImapSvr

Access to voice messages by IMAP clients

diag_CuImapSvr_*.uc

CuReplicator

Replication for digital networking

Note We recommend that the Debug Traces and Debug Statistics micro-trace levels be enabled for no more than one hour because they can produce a large number of log entries.

diag_CuReplicator_*.uc

CuService

The activities of Cisco Unity Connection Serviceability

diag_Tomcat_*.uc

CuSnmpAgt

The activities of the Cisco Unity Connection SNMP subagent

diag_CuSnmpAgt_*.uc

DataSysAgentTasks

Data SysAgent tasks

diag_CuSysAgent_*.uc

DbEvent

Component notification of database changes

<any>

DPAPI

The activities of the diagnostic portal application programming interface web service

diag_Tomcat_*.uc

EWSNotify

Exchange EWS mailbox synchronization notifications

<date in the format yyyy_mm_dd>.stderrout.log.*

FailureConv

Activation of the Failure Conversation when a system error occurs

diag_CuCsMgr_*.uc

Feeder

In Intersite Networking, this micro trace checks the local site change-tracking database for directory changes and responds to poll requests from the remote site gateway Reader task

In HTTPS Networking, this micro trace checks the change-tracking database of local subtree in Feeder for directory changes and responds to poll requests from the remote location Reader task.

diag_Tomcat_*.uc

FeedReader

In Intersite Networking, this microtrace periodically polls the remote site gateway for any directory changes since the last poll interval.

In HTTPS Networking, this microtrace periodically polls the remote location for any directory changes since the last poll interval.

diag_Tomcat_*.uc

LicenseClient

Functions related to license management

diag_CuCsMgr_*.uc

Logger

Writing traces logs and events

<any>

MediaMasterControl

The Media Master on the client workstation

diag_Tomcat_*.uc

MediaMasterUMS

The UMS service that handles streams audio recordings between the Media Master and the AudioStore

diag_Tomcat_*.uc

MediaMasterWeb

The web page rendering module that is used in web-based applications that have the Media Master

diag_Tomcat_*.uc

MessageEventService

Detection of arrival or deletion of messages

diag_Tomcat_*.uc

MiuAdm

Functions in Cisco Unity Connection Administration relating to testing voice messaging ports and generating certificates

diag_Tomcat_*.uc

MiuCall

The process between the Miu and conversations

diag_CuCsMgr_*.uc

MiuDatatbase

Media activities relating to accessing the database

diag_CuCsMgr_*.uc

MiuGeneral

Tracking calls through the phone user interface (TUI); call control functions; turning message waiting indicators (MWIs) on and off; notification and outdial functions; basic media or WAV file usage

diag_CuCsMgr_*.uc

MiuIO

Media or WAV file usage with TAPI (circuit-switched or Cisco Unified CallManager) integrations

diag_CuCsMgr_*.uc

MiuMethods

Handing of incoming calls; call control; turning messaging waiting indicators (MWIs) on and off; notification and outdial functions; media or WAV file usage

diag_CuCsMgr_*.uc

MiuSIP

SIP call control

diag_CuCsMgr_*.uc

MiuSIPStack

Low-level SIP interactions for call control

diag_CuCsMgr_*.uc

MiuSkinny

SCCP call control

diag_CuCsMgr_*.uc

MiuTranscode

Low-level media functions relating to transcoding

diag_CuCsMgr_*.uc

Mixer

Low-level activities relating to media and the Text-to-Speech feature

diag_CuMixer_*.uc

Monitor

Monitoring the status of voice messaging ports and call processing during a call; the server-side functions for displaying port status in Real-Time Monitoring Tool

diag_CuCsMgr_*.uc

MTA

Delivery of voice messages to the message store

diag_MTA_*.uc

Notifier

Notification of messages and selected events; turning message waiting indicators (MWIs) on and off

diag_CuCsMgr_*.uc
diag_CuNotifier_*.uc

PCAMeetingPlace

Activities of the Cisco Personal Communications Assistant relating to MeetingPlace for the calendar feature

diag_Tomcat_*.u

PCAUnifiedCM

Activities of the Cisco Personal Communications Assistant relating to the Cisco Unified Communications Manager integration

diag_Tomcat_*.uc

PhoneManager

The management of IP phone applications

diag_CuCsMgr_*.uc

PhraseServer

The prompts that play and the user DTMF input; the logs are written to a file

diag_CuCsMgr_*.uc

PhraseServerToMonitor

The prompts that play and the user DTMF input; the logs are written to the monitor

diag_CuCsMgr_*.uc

ReportDataHarvester

Conversion of the content in the data log files to entries in the reports database

diag_CuReportDataHarvester_*.uc

ResourceLoader

Using the selected language in the GUI; filling strings with product or message information

<any>

ResourceManager

Monitoring and providing available resources to the Arbiter as needed

diag_CuCsMgr_*.uc

RoutingRules

Call routing decisions

diag_CuCsMgr_*.uc

RSS

RSS feeds that are used for checking voicemail from an RSS client

diag_Tomcat_*.uc

RulesEngine

Evaluation of personal call transfer rules for a user during a call

diag_CuCsMgr_*.uc
diag_Tomcat_*.uc

SMTP

SMTP functions

diag_SMTP_*.uc

SocketPoolHelper

Socket connections to the IMAP server

<any>

SRM

Functions related to cluster management

diag_CuSrm_*.uc

SslInit

Initialization procedures for components that use OpenSSL

<any>

SttClient

Detects messages that need to be transcribed; attaches completed transcriptions to original messages

diag_MTA_*.uc

SttService

Communication between Cisco Unity Connection and the third-party external transcription service

diag_SttService_*.uc

SysAgent

System Agent component that schedules system tasks that the administrator enters (such as resynchronizing MWIs)

diag_CuSysAgent_*.uc

TaskRequest

Functions related to the Task Management tool

diag_CuSysAgent_*.uc

TextToSpeech

The activities of the Text to Speech feature

diag_CuCsMgr_*.uc

ThreadPool

The use of threads by the processor

<any>

TimerHelper

The timer used by the Conversation Manager component

<any>

TranscodeWeb

The web server audio format transcoding utilities that transcode the incoming audio streams into the audio format that Cisco Unity Connection uses

diag_Tomcat_*.uc

TRaP

Phone Record and Playback (TRaP) that lets clients use the phone as a recording and playback device

diag_CuCsMgr_*.uc
diag_Tomcat_*.uc

UmssSysAgentTasks

Messaging tasks for the System Agent component

diag_CuSysAgent_*.uc

UnityAssistant

The activities of the Messaging Assistant web tool in the Cisco Personal Communications Assistant

diag_Tomcat_*.uc

UnityInbox

The activities of the Messaging Inbox web tool in the Cisco Personal Communications Assistant

diag_Tomcat_*.uc

UnityPCTR

The activities of the Cisco Unity Connection Personal Call Transfer Rules web tool in the Cisco Personal Communications Assistant

diag_CuCsMgr_*.uc

Video

The activities of Video call between Unity Connection and Cisco MediaSense through APIs.

diag_CuCsMgr_*.uc

VirtualQueue

Call queuing

diag_CuCsMgr_*.uc

VMREST

Interactions with Representational State Transfer (REST) API clients

diag_Tomcat_*.uc

VMWS

Interactions with voice messaging web services

diag_Tomcat_*.uc

VUI

The voice user interface

diag_CuCsMgr_*.uc

Enabling Macro Traces

Enable macro traces that are preselected sets of micro traces, when you are troubleshooting general areas of Unity Connection functionality. For example, if there are MWI problems, enable the Traces for MWI Problems macro trace. However, keep in mind that running traces can affect system performance and hard-disk space.

Caution Enabling macro traces decreases system performance. Enable traces only for troubleshooting purposes.

To Enable Macro Traces

Step 1 In Cisco Unity Connection Serviceability, select Trace > Macro Traces.

The Macro Traces page appears.

Step 2 In the Server drop-down box, select the applicable Unity Connection or Cisco Business Edition server, and select Go.

Step 3 Check the check box of the macro trace that you want to enable.

Step 4 Expand the macro trace, and check the check boxes for the levels that you want to enable.

Step 5 Select Save.

 

Tip You may need to enable traces in Cisco Unity Connection Serviceability and Cisco Unified Serviceability to troubleshoot Unity Connection issues. To troubleshoot Unity Connection components, enable traces in Cisco Unity Connection Serviceability. Similarly, to troubleshoot services that are supported in Cisco Unified Serviceability, enable traces in Cisco Unified Serviceability. For information on how to enable traces in Cisco Unified Serviceability, see the Cisco Unified Serviceability Administration Guide at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

Available Macro Traces

Table 3-2 lists each macro trace that is available, a description of what it analyzes, and the filename of the trace log that it generates.

 

Table 3-2 Macro Traces in Version 10.x

Macro Trace Name
What the Trace Analyzes
Filename of Trace Log

Call Flow Diagnostics

The flow of a call through Cisco Unity Connection

diag_CuCsMgr_*.uc

Message Tracking Traces

Message handing; the objects that handle messages from delivery to deletion

diag_CuSysAgent_*.uc
diag_MTA_*.uc
diag_CuCsMgr_*.uc
diag_CuImapSvr_*.uc
diag_Tomcat_*.uc

Call Control (Miu) Traces

Call control functions

diag_CuCsMgr_*.uc

Traces for MWI Problems

Turning message waiting indicators (MWIs) on and off

diag_CuCsMgr_*.uc
diag_CuNotifier_*.uc

Traces for Other Notification Problems

Notification and outdial functions

diag_CuCsMgr_*.uc
diag_CuNotifier_*.uc

Unity Startup

Cisco Unity Connection startup functions

diag_CuCsMgr_*.uc
diag_CuNotifier_*.uc

Conversation Traces

Conversation usage

diag_CuCsMgr_*.uc

Voice User Interface/Speech Recognition Traces

Voice user interface (VUI)

diag_CuCsMgr_*.uc

Media (Wave) Traces

Media and WAV file usage

diag_CuCsMgr_*.uc
diag_CuMixer_*.uc

Text to Speech (TTS) Traces

The Text to Speech (TTS) feature; also can log traces on other Cisco Unity Connection components that interact with TTS

diag_CuCsMgr_*.uc

Unity Connection Serviceability Web Service

The activity of Cisco Unified Serviceability

diag_Tomcat_*.uc

ViewMail for Outlook

The activity of Cisco Unity Connection ViewMail for Microsoft Outlook clients

diag_CuCsMgr_*.uc
diag_CuImapSvr_*.uc
diag_MTA_*.uc
diag_Tomcat_*.uc

Digital Networking

Digital networking functions

diag_CuReplicator_*.uc

Single Inbox

Single inbox message synchronization

<date in the format yyyy_mm_dd>.stderrout.
log.*
diag_CuMbxSync_*.uc