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Table Of Contents
Configuring Features, Templates, Services, and Users
Configuring Cisco Unified Wireless IP Phones in Cisco Unified Communications Manager
Telephony Features Available for the Phone
Specific Configuration Options for the Cisco Unified Wireless IP Phone 7925G
Softkey Templates for the Cisco Unified Wireless IP Phone 7925G
Changing Softkeys in a Template
Modifying Phone Button Templates
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Adding Users to Cisco Unified Communications Manager
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Specifying Options that Appear on the User Options Web Pages
Configuring Features, Templates, Services, and Users
This chapter provides an overview of the feature configuration and setup, softkey template modification, services set up, and user assignment in Cisco Unified Communications Manager Administration. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.
This chapter includes the following sections:
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Configuring Cisco Unified Wireless IP Phones in Cisco Unified Communications Manager
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For suggestions about providing users with information for using the phone and features, see Appendix A, "Providing Information to Users By Using a Website." For information about setting up phones in non-English environments, see Appendix B, "Supporting International Users."
Configuring Cisco Unified Wireless IP Phones in Cisco Unified Communications Manager
To provide telephony call routing and call-control features for the Cisco Unified Wireless IP Phone 7925G, you must use Cisco Unified Communications Manager Administration. For instructions about adding these devices, refer to the "Cisco Unified IP Phone Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.
Telephony Features Available for the Phone
Table 7-1 describes supported telephony features, that you can configure using Cisco Unified Communications Manager Administration for the Cisco Unified Wireless IP Phone 7925G. The table provides references to documentation that contains configuration procedures and feature information.
For information about using the features on the phone, refer to Cisco Unified Wireless IP Phone 7925G Phone Guide and Quick Reference for Cisco Unified Communications Manager 4.3, 5.1, 6.0, 6.1, and 7.0(1). For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A-Z.
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Table 7-1 Telephony Features for the Cisco Unified Wireless IP Phone 7925G
Abbreviated Dialing
Allows users to speed dial a phone number by entering an assigned code (1-99) on the phone keypad. Users assign the codes from the User Options web pages.
See Speed dial for more information.
For more information, refer to:
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Auto Answer
Connects incoming calls automatically after a ring or two to the speakerphone or headset if attached.
For more information, refer to the Cisco Unified Communications Manager Administration Guide:
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Auto-pickup
Allows a user to use one-touch, pickup functionality for call pickup, group call pickup, and other group call pickup.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Group Configuration" chapter.
Barge
Allows a user to join a non-private call on a shared phone line. Barge features include cBarge, Barge, and Single Button Barge.
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The phones support Barge in two conference modes:
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For more information, refer to:
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Block external to external transfer
Prevents users from transferring an external call to another external number.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "External Call Transfer Restrictions" chapter.
Busy Lamp Field (BLF) speed dial
Allows a user to monitor the call state of a directory number (DN) associated with a speed-dial button. The available states are: alerting, idle, busy, and DND. During the alerting state, call pickup capability is enabled.
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For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Presence" chapter.
Call Back
Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.
For more information, refer to:
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Call display restrictions
Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.
For more information, refer to:
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Call forward
Allows users to redirect incoming calls to another number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.
For more information, refer to:
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Call forward all loop breakout
Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through.
For more information, refer to the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Call forward all loop prevention
Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows.
For more information, refer to the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Call forward configurable display
Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
For more information, refer to:
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Call forward destination override
Allows you to override Call Forward All in cases where the Call Forward All target places a call to the Call Forward All initiator. This feature allows the Call Forward All target to reach the Call Forward All initiator for important calls. The override works whether the Call Forward All target phone number is internal or external.
For more information, refer to "Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Call park
Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager.
For more information, refer to:
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Call pickup
Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.
You can configure an audio and/or visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.
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For more information, refer to:
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Call waiting
Indicates (and allows users to answer) an incoming call that rings while on another call. Displays incoming call information on the phone screen.
For more information, refer to:
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Caller ID
Displays caller identification such as a phone number, name, or other descriptive text on the phone screen.
For more information, refer to:
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Calling Party Normalization
Enables call backs to DNs that are routed through multiple geographical locations without having to modify the DN in the call log directories. DNs can be globalized and localized so that the appropriate calling number displays on the phone.
To globalize a DN, use the international escape character, plus (+).
For more information, refer to:
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Client matter codes (CMC)
Enables a user to specify that a call relates to a specific client matter.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter.
Conference
Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference, Join, cBarge, and Meet-Me.
Allows a non-initiator in a standard (ad hoc) conference to add or remove participants; also allows any conference participant to join together two standard conferences on the same line.
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Configurable call forward display
Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
For more information, refer to:
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Direct transfer
Allows a user to connect two calls to each other (without remaining on the line).
For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Directed Call Park
Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials. After pressing Transfer, the user dials the directed call park number to store the call.
Call Park BLF speed dial enables access to the directed call park number and indicates that the directed call park number is available or unavailable.
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For more information refer to:
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Do Not Disturb (DND)-Reject
Enables a user to temporarily busy out the phone when it is activated. If no call forwarding features are activated, calls to this station are routed to a busy signal or voice mail when DND-Reject is active. Otherwise, all incoming calls are routed to a preassigned call forwarding busy target.
Cisco Unified CallManager Features and Services Guide, "Do Not Disturb" chapter.
DND
When DND is turned on, no audible rings occur during the ringing-in state of a call or no audible or visual notifications of any type occur.
You can configure the phone to have a softkey template with a DND softkey or a phone-button template.
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The following DND parameters are configurable in Cisco Unified Communications Manager Administration:
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For more information, refer to:
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Extension Mobility
Enables users to sign into their DN from any Cisco Unified IP Phone. It also enables users to temporarily apply a phone number and user profile settings to a Cisco Wireless Unified IP Phone by logging into the Extension Mobility service on that phone.
For more information, refer to:
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Fast Dial Service
Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. (See Services.)
For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter.
Forced authorization codes (FAC)
Controls the types of calls that certain users can place.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter.
Group call pickup
Allows a user to answer a call ringing on a phone in another group by using a group pickup code.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Group Configuration" chapter.
Hold
Allows users to move connected calls from an active state to a held state.
Requires no configuration, unless you want to use music on hold; see Music on hold.
Hold Reversion
Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user.
Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals if not resumed.
A call that triggers Hold Reversion displays a brief message on the status line.
You can configure call focus priority to favor incoming or reverting calls.
For more information about configuring this feature, refer to Cisco Unified CallManager Features and Services Guide, "Hold Reversion" chapter.
Hunt group
Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone.
For more information, refer to:
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Immediate Divert
Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system.When a call is diverted, the line becomes available to make or receive new calls.
For more information, refer to:
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Immediate Divert—Enhanced
Allows users to transfer incoming calls directly to their voice messaging system or to the voice messaging system of the original called party.
For more information, refer to:
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Intercom
Allows users to place and receive intercom calls from the line view. You can configure intercom lines to:
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Users can view the intercom call history from the Directory menu.
For more information, refer to:
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Join Across Lines/Select
Allows users to apply the Join feature to calls that are on multiple phone lines.
For more information, refer to:
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Join/Select
Allows user to join two or more calls that are on one line to crate a conference call and remain on the call.
For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Log out of hunt groups
Allows users to log out of hunt groups and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phones.
For more information, refer to Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter.
Malicious caller identification (MCID)
Allows users to notify the system administrator about suspicious calls that are received.
For more information refer to:
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Meet-Me conference
Allows a user to host a Meet-Me conference in which other participants call a predetermined number at a scheduled time.
For more information refer to Cisco Unified Communications Manager Administration Guide, "Meet-Me Number/Pattern Configuration" chapter.
Message waiting indicator
A light on the handset that indicates that indicates that a user has one or more new voice messages.
For more information refer to:
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Multilevel Precedence and Preemption (MLPP)
Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.
For more information refer to Cisco Unified Communications Manager Features and Services Guide, "Multilevel Precedence and Preemption" chapter.
Music on hold
Plays music while callers are on hold.
For more information refer to Cisco Unified Communications Manager Features and Services Guide, "Music On Hold" chapter.
Onhook call transfer
Allows a user to press a single Transfer softkey and then go onhook to complete a call transfer.
For more information refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Other group pickup
Allows a user to answer a call ringing on a phone in another group that is associated with the user's group.
(See Call pickup and Group call pickup.)
For more information refer to Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Group Configuration" chapter.
Presence-enabled directories
Allows a user to monitor the call state of another directory number (DN) listed in call logs, speed-dials, and corporate directories. The Busy Lamp Field (BLF) for the DN displays the call state.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Presence" chapter.
Privacy
Enables a user to allow or disallow other users of shared-line devices to view the device all information or to enable another user to barge into its active call.
For more information refer to:
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Push to Talk
Allows users to call a target phone number or group and announce a message (similar to a two-way radio) by using a configurable applications button.
For more information, see "Setting Up Services" section.
Requires an XML application to provide Push to Talk service.
Quality Reporting Tool (QRT)
Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.
For more information refer to:
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Redial
Allows users to call the most recently dialed phone number by using a softkey option.
Requires no configuration.
Ring setting
Identifies ring type used for a line when a phone has another active call.
For more information refer to:
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Services
Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.
For more information refer to:
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Shared Line
Allows users to have multiple phones that share the same phone number or allows users to share a phone number with a coworker.
For more information refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Speed dial
Dials a specified number that has been previously stored.
Speed dialing includes these features:
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See Abbreviated Dialing and Fast Dial Service.
For more information refer to:
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Time-of-Day Routing
Restricts access to specified telephony features by time period.
For more information refer to:
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Transfer
Allows users to redirect connected calls from their phones to another number.
Requires no configuration.
Voice message system
Enables callers to leave messages if calls are unanswered.
For more information refer to:
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Related Topics
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Specific Configuration Options for the Cisco Unified Wireless IP Phone 7925G
Each Cisco Unified IP Phone has special configuration options in Cisco Unified Communications Manager Administration that are available by phone model. The following product specific configuration options are available for the Cisco Unified Wireless IP Phone 7925G:
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Caution
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To configure product specific options, follow these steps:
Procedure
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Configuring Softkey Templates
Administrators can change the order of softkeys for the Cisco Unified Wireless IP Phone 7925G by using Cisco Unified Communications Manager Administration. Unlike other Cisco Unified IP Phones that have buttons for some functions, the Cisco Unified Wireless IP Phone 7925G has two non-configurable softkeys that are set for:
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When you configure a softkey template for the Cisco Unified Wireless IP Phone 7925G, you can only configure the Cisco Unified Communications Manager softkeys and their sequence in the Options menu. The order of softkeys in the softkey template corresponds to the phone softkey list in the Options menu. When you set up the softkey template for users that prefer to have a particular softkey appear during a connected call, place the desired softkey in the first position for the Connected phone state.
Softkey Templates for the Cisco Unified Wireless IP Phone 7925G
The standard softkey template displays the Hold softkey when connected to a call. Some users want the Transfer softkey to appear for a connected call instead of Hold.
The administrator sets up a non-standard softkey template that places Transfer in the first position for the Connected state. The administrator assigns this non-standard softkey template to the Cisco Unified Wireless IP Phone 7925G assigned to users that want these softkeys.
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Changing Softkeys in a Template
Use the procedures in the online Help topic, "Adding Non-Standard Softkey Templates" to change the softkeys and their sequence. Softkey templates now support up to 16 softkeys when using applications. For more information about softkey templates, see the "Softkey Templates" Chapter in the Cisco Unified Communications Manager System Guide.
To configure softkey templates, select Device > Device Settings > Softkey Template from Cisco Unified Communications Manager Administration. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.
To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration page. Refer to the "Softkey Template Configuration" chapter in the Cisco Unified Communications Manager Administration Guide and the Cisco Unified Communications Manager System Guide for more information.
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Modifying Phone Button Templates
Phone button templates let you assign lines and features to positions in the Line View. Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration.
To modify a phone button template, choose Device > Device Settings > Phone Button Template from Cisco Unified Communications Manager Administration. To assign a phone button template to a phone, use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration page. For more information about modifying phone button templates, refer to "Cisco Unified IP Phones" chapter in the Cisco Unified Communications Manager System Guide for your release.
The Cisco Unified Wireless IP Phone 7925G can have up to six lines and up to 24 connected calls. The default button template uses position 1 for lines and assigns position 2 through 6 as speed dial. You can assign these features to button positions:
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Use softkey features in the Options menu to access other phone features, such as call park, call forward, redial, hold, resume, conferencing, and so on.
Setting Up Services
The Services menu on the Cisco Unified Wireless IP Phone 7925G gives users access to Cisco Unified IP Phone Services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include Push to Talk, directories, stock quotes, and weather reports. Some services, such as Push to Talk, can use the configurable Applications button located on the side of the phone.
To create customized XML applications for your site, refer to the Cisco Unified IP Phone Service Application Development Notes.
Before a user can access any service, two important tasks must be completed:
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To set up IP Phone services, follow these steps:
Procedure
Step 1
Step 2
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To set up these services in Cisco Unified Communications Manager 5.x Administration, choose Device > Device Settings > Phone ServicesFor more information about phone services, refer to the" Cisco Unified IP Phone Services" chapter in the Cisco Unified Communications Manager System Guide for more information.
Step 3
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Related Topics
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Configuring Corporate and Personal Directories
The Directory menu on the Cisco Unified Wireless IP Phone 7925G gives users access to several directories. These directories can include:
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To support this feature, you must configure corporate directories. See the "Configuring Corporate Directories" section for more information.
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To support this feature, you must provide the user with software to configure the personal directory. See the "Configuring Personal Directory" section for more information.
Configuring Corporate Directories
Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager. Authentication establishes the users' rights to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.
To install and set up these features, refer to the Cisco Unified Communications Manager Administration Guide, LDAP System Configuration, LDAP Directory Configuration, and LDAP Authentication Configuration chapters. That manual guides you through the configuration process for integrating Cisco Unified Communications Manager with Microsoft Active Directory, Sun ONE Directory, Netscape Directory, and iPlanet Directory Server.
After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified Wireless IP Phone 7925G to look up users in the corporate directory.
Configuring Personal Directory
Personal Directory consists of the following features:
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Users can configure personal directory entries on the Cisco Unified IP Phone. To configure a personal directory, users must have access to the following:
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Adding Users to Cisco Unified Communications Manager
Adding users to Cisco Unified Communications Manager Administration allows you to display and maintain information about users and allows each user to perform the following actions:
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You can add users to Cisco Unified Communications Manager using either of these methods:
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To add users individually from Cisco Unified Communications Manager Administration for 4.x, choose User > Add a New User.
Refer to "Adding a New User" chapter in Cisco Unified Communications Manager Administration Guide for more information about adding users. Refer to Cisco Unified Communications Manager System Guide for details about user information.
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For detailed information, refer to Bulk Administration Tool User Guide (Cisco Unified Communications Manager 4.1 or later) or Cisco Unified Communications Manager Bulk Administration Guide (Cisco Unified Communications Manager 5.0 or later).
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Managing the User Options Web Pages
From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified Wireless IP Phone 7925G Guide.
Giving Users Access to the User Options Web Pages
Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group. To do so, choose User Management > User Group. You must also associate appropriate phones with the user.
To perform this procedure, do the following:
Cisco Unified Communications Manager Administration for Release 5.x and Later
Step 1
Step 2
Step 3
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Step 5
For Cisco Unified Communications Manager Administration for Release 4.x, refer to Cisco Unified Communications Manager Administration Guide, "End User Configuration" section.
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Specifying Options that Appear on the User Options Web Pages
Most options that are on the User Options web pages appear by default. However, the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:
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To specify the options that appear on the User Options web pages, follow these steps:
Procedure
Step 1
The Enterprise Parameters Configuration window displays.
Step 2
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Creating Custom Phone Rings
You can customize the phone ring types available at your site by using a set of phone ring sounds that are provided by Cisco Unified Communications Manager or by creating your own pulse code modulation (PCM) files and editing the RingList.xml file. Refer to the "Custom Phone Rings" chapter in the Cisco Unified Communications Manager Features and Services Guide for more information about customized ring tones.
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