This document explains step-by-step how to upgrade Cisco Unity Express software from Release 1.0.2 to Release 1.1.1. and 1.x.x. to Release 2.3.x. These are the important highlights discussed in this document:
Cisco Unity Express Release 1.1.1 requires a new boot loader. The new boot loader has the ping and verify features.
The upgrade of the Cisco Unity Express software erases the configuration and data that already exist. Perform a back-up on the current configuration and data in Cisco Unity Express if such data is to be restored after upgrade.
In Cisco Unity Express Release 1.1.1, separate licenses are required for Cisco CallManager and CallManager Express.
The only specific requirements for the upgrade procedures are FTP or TFTP server availability on the same network that the Cisco Unity Express product resides.
The only component used in this system is the Cisco Unity Express product that is being upgraded.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Refer to the Cisco Technical Tips Conventions for more information on document conventions.
This section details the necessary set-up conditions and procedures how to upgrade from Cisco Unity Express Release 1.0.2 to Release 1.1.1.
The FTP and TFTP servers must be set up for the software download.
Ensure that it is possible to ping the Cisco Unity Express module from the TFTP and FTP servers.
A Domain Name System (DNS) server is optional for initialization. If DNS is desired, install and activate a DNS server on the PC or server before you proceed.
The software upgrade to Cisco Unity Express Release 1.1.1 involves three software loading activities:
Load the new boot loader
Load the appropriate new license
Load the Cisco Unity Express software
Complete these steps:
Download the Cisco Unity Express Release 1.1.1 software and the appropriate license from Cisco.com.
Note: Cisco CallManager and CallManager Express require different licenses. Refer to Cisco Unity Express - Network Module (registered customers only) in order to download the Cisco Unity Express 1.1.1 software.
Place the cue-installer.1.1.1 installation file in the TFTP server.
Place these files in the FTP server:
cue-boot loader.1.0.17.pkg
cue-vm.1.1.1.pkg
cue-vm.1.1.1.prt1
cue-vm.1.1.1.manifest
cue-vm-YY-ZZZ.pkg
Note: The variable YY represents the number of voice mail users, and ZZZ represents either Cisco CallManager or CallManager Express.
Ensure the TFTP and FTP servers are up and running. In the case of a PC, ensure the TFTP and FTP programs on the PC are activated.
Issue the service-module service-engine <slot/0> session command in order to session to the Cisco Unity Express Network Module (NM) with Cisco IOSĀ® software.
At the se-x-x-x-x prompt, issue the reload command in order to reload the the Cisco Unity Express NM.
Note: There is no need to reload the module in each step until the very end.
Enter *** when you are prompted to Please enter '***' to change boot configuration.
This allows the NM to go into boot loader mode.
Enter config at the ServicesEngine boot loader> prompt.
Enter these details for these various prompts.
NM IP address
Subnet mask
TFTP server address
Gateway router address
The Ethernet interface is internal. For the default helper image, enter cue-installer.x.x.x , where x represents the latest revision number. Enter disk for the default boot.
IP Address [192.168.2.3] > Subnet mask [255.255.255.0] > TFTP server [192.168.1.2] > Gateway [192.168.2.2] > Default Helper-file [cue-installer.1.1.1] > Ethernet interface [internal] > Default Boot [disk] >
The system writes the information onto the Flash, and the ServicesEngine boot loader> prompt appears again. Enter boot helper.
The NM boots the helper image from the TFTP server.
Complete these steps:
Note: Cisco Unity Express Release 1.1.1 uses a different boot loader than Release 1.0.2.
Note: The system only reloads when the user presses y. You can essentially get through all three different loads (software, license and boot loader) without the need to reload in between.
At the ServicesEngineinstaller#> prompt, enter so i p u ftp://<ftp_ip_addr>/cue-boot loader.1.0.17.pkg, where <ftp_ip_addr> represents the IP address of the FTP server such as the laptop or server.
Enter p for primary when you are asked Which boot loader would you like to update primary or secondary (p,s) [p]? Use the other prompts on the window.
When the system boots up, it prompts you to Please enter '***' to change boot configuration again. Enter *** in order to go into boot loader mode.
Note: At the top of the window it says ServiceEngine boot loader Version: 1.0.17 if the NM now runs the new boot loader.
At the ServicesEngine boot loader> prompt, enter help in order to show the new boot loader features.
Issue the ping <ftp_ip_addr> command where <ftp_ip_addr> is the IP address of the FTP server. The system should be able to ping to that address. This demonstrates the new ping feature and that the FTP server is reachable.
Complete these steps:
Enter boot helper in order to boot the helper image from the TFTP server at the ServicesEngine boot loader> prompt.
Note: In Cisco Unity Express Release 1.1.1, there are separate licenses for Cisco CallManager and CallManager Express. Choose the desirable license.
At the ServicesEngineinstaller#> prompt, enter so i p u ftp://<ftp_ip_addr>/cue-vm-YY-ZZZ.pkg where <ftp_ip_addr> represents the IP address of the FTP server, YY represents the number of voice email users, and ZZZ represents either Cisco CallManager or CallManager Express.
Enter y when prompted for anything. The system should load the Cisco Unity Express image.
Complete these steps:
At the ServicesEngine boot loader> prompt, enter boot helper in order to boot the helper image from the TFTP server.
At the ServicesEngineinstaller#> prompt, enter so i p u ftp://<ftp_ip_addr>cue-vm.1.1.1.pkg command where <ftp_ip_addr> represents the IP address of the FTP server.
Enter y when prompted for anything.
Some verbiage appears, but let the system run and the Cisco Unity Express image is loaded.
Note: The system only reloads when the user presses y . You can essentially get through all three different loads (software, license and boot loader) without having to reload in between.
Complete these steps:
Let the system run, and when prompted for anything enter y.
The system asks some set-up questions. Enter n when asked Would you like to use DNS for CUE (y,n)?. The DNS server address can be entered later.
Press the Enter key when you receive these lines.
Enter IP Address of the Primary NTP Server (IP address, or enter for x.x.x.x)
The questions that remain ask you to set the continent, country, and timezone. Enter the information accordingly.
The NM continues with the boot-up sequence. The waiting xx... line appears, where xx indicates the seconds to complete boot up. For the NM, it typically takes from 130 to 160 seconds in order to complete boot up. For the advanced integration module (AIM), it typically takes up to 500 seconds in order to complete boot up.
When you see the se-a-b-c-d prompt, where a-b-c-d is the IP address of the NM, the software installation process is completed and you are at the Cisco Unity Express CLI.
At the Cisco Unity Express prompt, issue the show software version command in order to verify that the proper software is installed.
This is a sample output of the show software version command.
se-10-10-9-221>show software versions Installed Packages: - Core 1.1.1 - Auto Attendant 1.1.1 - Voice Mail 1.1.1 - Boot Loader 1.0.17 Installed Languages: - US English 1.1.1
Issue the show software license command in order to verify that the proper license is installed.
Note: The licenses for Cisco CallManager and CallManager Express are different.
This is an example of the Cisco CallManager license:
se-10-10-9-221> show software licenses Core: - application mode: CCM - total usable system ports: 8 Voicemail/Auto Attendant: - max system mailbox capacity time: 6000 - max general delivery mailboxes: 15 - max personal mailboxes: 50 Languages: - max installed languages: unlimited - max enabled languages: 1
This is an example of the Cisco CallManager Express license:
se-10-10-9-123>show software licenses Core: - application mode: CCME - total usable system ports: 8 Voicemail/Auto Attendant: - max system mailbox capacity time: 6000 - max general delivery mailboxes: 15 - max personal mailboxes: 50 Languages: - max installed languages: 1 - max enabled languages: 1
This is a sample setup example of how to upgrade the Cisco Unity Express software release from Release 1.0.2 to Release 1.1.1:
IMPORTANT:: IMPORTANT:: Welcome to Cisco Systems Service Engine IMPORTANT:: post installation configuration tool. IMPORTANT:: IMPORTANT:: This is a one time process which will guide IMPORTANT:: you through initial setup of your Service Engine. IMPORTANT:: Once run, this process will have configured IMPORTANT:: the system for your location. IMPORTANT:: IMPORTANT:: If you do not wish to continue, the system will be halted IMPORTANT:: so it can be safely removed from the router. IMPORTANT:: Do you wish to start configuration now (y,n)? y Are you sure (y,n)? y A valid configuration has been found in flash. Would you like to use it and bypass configuration? (y,n) n Erasing old configuration...done. IMPORTANT:: DNS Configuration: IMPORTANT:: IMPORTANT:: This allows the entry of hostnames, for example foo.cisco.com, instead IMPORTANT:: of IP addresses like 1.100.10.205 for servers used by CUE. In order IMPORTANT:: to configure DNS you must know the IP address of at least one of your IMPORTANT:: DNS Servers. Would you like to use DNS for CUE (y,n)?n WARNING: If DNS is not used CUE will require the use WARNING: IP addresses. Are you sure (y,n)? y Enter IP Address of the Primary NTP Server (IP address, or enter for 1.3.231.12): Enter IP Address of the Secondary NTP Server (IP address, or enter to bypass): Please identify a location so that time zone rules can be set correctly. Please select a continent or ocean. 1) Africa 4) Arctic Ocean 7) Australia 10) Pacific Ocean 2) Americas 5) Asia 8) Europe 3) Antarctica 6) Atlantic Ocean 9) Indian Ocean #? 2 Please select a country. 1) Anguilla 18) Ecuador 35) Paraguay 2) Antigua & Barbuda 19) El Salvador 36) Peru 3) Argentina 20) French Guiana 37) Puerto Rico 4) Aruba 21) Greenland 38) St Kitts & Nevis 5) Bahamas 22) Grenada 39) St Lucia 6) Barbados 23) Guadeloupe 40) St Pierre & Miquelon 7) Belize 24) Guatemala 41) St Vincent 8) Bolivia 25) Guyana 42) Suriname 9) Brazil 26) Haiti 43) Trinidad & Tobago 10) Canada 27) Honduras 44) Turks & Caicos Is 11) Cayman Islands 28) Jamaica 45) United States 12) Chile 29) Martinique 46) Uruguay 13) Colombia 30) Mexico 47) Venezuela 14) Costa Rica 31) Montserrat 48) Virgin Islands (UK) 15) Cuba 32) Netherlands Antilles 49) Virgin Islands (US) 16) Dominica 33) Nicaragua 17) Dominican Republic 34) Panama #? 45 Please select one of the following time zone regions. 1) Eastern Time 2) Eastern Time - Michigan - most locations 3) Eastern Time - Kentucky - Louisville area 4) Eastern Time - Kentucky - Wayne County 5) Eastern Standard Time - Indiana - most locations 6) Eastern Standard Time - Indiana - Crawford County 7) Eastern Standard Time - Indiana - Starke County 8) Eastern Standard Time - Indiana - Switzerland County 9) Central Time 10) Central Time - Michigan - Wisconsin border 11) Central Time - North Dakota - Oliver County 12) Mountain Time 13) Mountain Time - south Idaho & east Oregon 14) Mountain Time - Navajo 15) Mountain Standard Time - Arizona 16) Pacific Time 17) Alaska Time 18) Alaska Time - Alaska panhandle 19) Alaska Time - Alaska panhandle neck 20) Alaska Time - west Alaska 21) Aleutian Islands 22) Hawaii #? 161 The following information has been given: United States Pacific Time Therefore TZ='America/Los_Angeles' will be used. Local time is now: Thu Nov 6 03:43:07 PST 2003. Universal Time is now: Thu Nov 6 11:43:07 UTC 2003. Is the above information OK? 1) Yes 2) No #? Changing owners and file permissions. Change owners and permissions complete. INIT: Switching to run level: 4 INIT: Sending processes the TERM signal STARTED: cli_server.sh STARTED: ntp_startup.sh STARTED: LDAP_startup.sh STARTED: superthread_startup.sh STARTED: SQL_startup.sh STARTED: HTTP_startup.sh STARTED: ${ROOT}/usr/wfavvid/run waiting 174 ... IMPORTANT:: IMPORTANT:: Administrator Account Creation IMPORTANT:: IMPORTANT:: Create an administrator account. With this account, IMPORTANT:: you can log in to the Cisco Unity Express GUI and IMPORTANT:: run the initialization wizard. IMPORTANT:: Enter administrator user ID: (user ID): admin Enter password for admin: (password): Confirm password for admin by reentering it: (password): se-10-10-21-2>
Complete these steps:
Download the Cisco Unity Express Release 2.3.x software and the appropriate license from Cisco.com.
Note: Cisco CallManager and CallManager Express require different licenses. Refer to Cisco Unity Express - Network Module (registered customers only) in order to download the Cisco Unity Express 2.3.x software.
Place the cue-installer.2.3.x installation file in the TFTP server.
Place these files in the FTP server:
cue-installer.2.3.x
cue-vm-installer.2.3.x.ptr1
cue-vm.2.3.x.pkg
cue-vm-full.2.3.x.ptr1
cue-vm-lang-pack.2.3.x.pkg
cue-vm-en_US-lang-pack.2.3.x.ptr1
CUEEditor2.3.1.exe
Ensure the TFTP and FTP servers are up and running. In the case of a PC, ensure the TFTP and FTP programs on the PC are activated.
With Cisco IOSĀ® software, Issue the service-module service-engine <slot/0> session command in order to session to the Cisco Unity Express Network Module (NM).
At the se-x-x-x-x prompt, issue the reload command in order to reload the the Cisco Unity Express NM.
Note: There is no need to reload the module in each step until the very end.
Enter *** when you are prompted to Please enter '***' to change boot configuration.
This allows the NM to go into boot loader mode.
Enter config at the ServicesEngine boot loader> prompt.
Enter these details for the various prompts shown.
NM IP address
Subnet mask
TFTP server address
Gateway router address
The Ethernet interface is internal. For the default helper image, enter cue-installer.x.x.x , where x represents the latest revision number. Enter disk for the default boot.
IP Address [192.168.2.3] > Subnet mask [255.255.255.0] > TFTP server [192.168.1.2] > Gateway [192.168.2.2] > Default Helper-file [cue-installer.2.3.1] > Ethernet interface [internal] > Default Boot [disk] >
The system writes the information onto the Flash, and the ServicesEngine boot loader> prompt appears again. Enter boot helper.
The NM boots the helper image from the TFTP server.
Complete these steps:
Choose the first choice, Install software, from the install menu:
Welcome to Cisco Systems Service Engine Helper Software Please select from the following 1 Install software 2 Reload module 3 Disk cleanup (Type '?' at any time for help) Choice: 1
Enter the package name, FTP server address, username and password:
Package name: cue-vm.2.3.1.pkg Server url: ftp://192.168.2.2 Username: admin Password:****** Validating package signature ... done Downloading cue-vm-lang-pack.2.3.1.pkg Bytes downloaded : 387252 type: application WARNING:: Software installation will clear disk contents Continue [n]? y
Choose the language version from the language selection menu:
Language Selection Menu: # Selected SKU Language Name ----------------------------------------------------------------- 1 PTB CUE Voicemail Brazilian Portuguese (2.3.0) 2 ENG CUE Voicemail British English (2.3.0) 3 DAN CUE Voicemail Danish (2.3.0) 4 FRA CUE Voicemail European French (2.3.0) 5 ESP CUE Voicemail European Spanish (2.3.0) 6 DEU CUE Voicemail German (2.3.0) 7 ITA CUE Voicemail Italian (2.3.0) 8 ESO CUE Voicemail Latin American Spanish (2.3.0) 9 ENU CUE Voicemail US English (2.3.0) Available commands are: # - enter the number for the language to select one r # - remove the language for given # i # - more information about the language for given # x - Done with language selection >9
Your choice appears as a "*" in the language selection menu. Use the menu in order to add, remove, or get information about languages. Enter x when finished.
Language Selection Menu: # Selected SKU Language Name ----------------------------------------------------------------- 1 PTB CUE Voicemail Brazilian Portuguese (2.3.0) 2 ENG CUE Voicemail British English (2.3.0) 3 DAN CUE Voicemail Danish (2.3.0) 4 FRA CUE Voicemail European French (2.3.0) 5 ESP CUE Voicemail European Spanish (2.3.0) 6 DEU CUE Voicemail German (2.3.0) 7 ITA CUE Voicemail Italian (2.3.0) 8 ESO CUE Voicemail Latin American Spanish (2.3.0) 9 * ENU CUE Voicemail US English (2.3.0) Available commands are: # - enter the number for the language to select one r # - remove the language for given # i # - more information about the language for given # x - Done with language selection >x
The System installs the software. After the installation is complete, the system reloads:
Enter y in order to begin the initial configuration:
IMPORTANT:: IMPORTANT:: Welcome to Cisco Systems Service Engine IMPORTANT:: post installation configuration tool. IMPORTANT:: IMPORTANT:: This is a one time process which will guide IMPORTANT:: you through initial setup of your Service Engine. IMPORTANT:: Once run, this process will have configured IMPORTANT:: the system for your location. IMPORTANT:: IMPORTANT:: If you do not wish to continue, the system will be halted IMPORTANT:: so it can be safely removed from the router. IMPORTANT:: Do you wish to start configuration now (y,n)? y
Enter the appropriate response y or n. See the output in order to determine your configuration needs.
IMPORTANT:: IMPORTANT:: A Cisco Unity Express configuration has been found in flash. IMPORTANT:: You can choose to restore this configuration into the IMPORTANT:: current image. IMPORTANT:: IMPORTANT:: A stored configuration contains some of the data from a IMPORTANT:: previous installation, but not as much as a backup. For IMPORTANT:: example: voice messages, user passwords, user PINs, and IMPORTANT:: auto attendant scripts are included in a backup, but are IMPORTANT:: not saved with the configuration. IMPORTANT:: IMPORTANT:: If you are recovering from a disaster and do not have a IMPORTANT:: backup, you can restore the saved configuration. IMPORTANT:: IMPORTANT:: If you are going to restore a backup from a previous IMPORTANT:: installation, you should not restore the saved configuration. IMPORTANT:: IMPORTANT:: If you choose not to restore the saved configuration, it IMPORTANT:: will be erased from flash. IMPORTANT:: Would you like to restore the saved configuration? (y,n)
Enter the Cisco Unity Express administrator ID. This is the username to log in to the Cisco Unity Express GUI.
IMPORTANT:: IMPORTANT:: Administrator Account Creation IMPORTANT:: IMPORTANT:: Create an administrator account. With this account, IMPORTANT:: you can log in to the Cisco Unity Express GUI and IMPORTANT:: run the initialization wizard. IMPORTANT:: Enter administrator user ID: (user ID): Admin Enter password for admin: (password): ****** Confirm password for admin by reentering it: (password): ****** se-x-x-x-x>