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Cisco Customer Success Manager Exam and Training

Cisco Customer Success Manager

Exams and training

Overview Exams and training Community Resources

What you need to know

Exam basics

  • Exams are delivered in a secure environment by proctors, either online or at testing centers.
  • Grading is pass/fail, and your results are available online, usually within 48 hours.
  • Exams are available worldwide in English, and some are available in additional languages.

Training basics

  • Multiple training options are available, so you can study whenever and however you want.
  • Choose from Cisco U., self-paced e-learning courses, labs, and simulators, practice tests, and more.
The 820-605 exam tests your knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks, and interpret customer usage data.

Required core exam

820-605 CSM

Cisco Customer Success Manager

This exam tests your knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks, and interpret customer usage data. Lead customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.

Cost: US$250, or redeem Cisco Learning Credits
Duration: 90 minutes

View CSM exam details

Preparing for your exam

The best way to prepare for the certification is to take Cisco approved training. Once you complete each training type, you will also earn Continuing Education credits that you can use towards later recertification.

Cisco U.

Learn your way with a curriculum tailored to your interests, skills, and certification goals.

Learn more about Cisco U.

Instructor-led training

Join lively classroom-style learning and discussions, online or in person, that are led by Cisco and our Learning Partners.​

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Additional training

Access a rich library of technology and certification training, study bundles, practice exams, simulators, and more.

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Not sure where to start?

The Cisco Learning Network is where you can ask questions, share ideas, and connect with other members as you prepare for your certification exams.

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Upskill your entire team in an interactive, real-world environment. Led by expert instructors, group training encourages collaboration and takes your team’s productivity to the next level.

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We’re here to help

If you have questions about getting certified, we’ve got answers. Learn how to register for an exam, check your certification status, and open a case about your certification.

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