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Getting Started - User Instructions Getting Started - User Instructions1. What should I know about my company logo? To co-brand materials you'll need to submit your company logo. Allow five working days for this to be uploaded before you can start using Campaign Builder to produce professional marketing materials. Submitting your logo: Logo file format information: If logo is unavailable: If you have questions or need help e-mail partnerlogos@external.cisco.com. 2. How do I create a vector-based eps file? Graphics applications such as Adobe Illustrator or Macromedia Freehand will allow you to create a vector-based eps file. The file must not contain any bitmapped images. Please do not convert a jpeg or bmp to eps. You must create and save the graphic as an eps file. Vector graphics are resolution independent. They can be scaled up or down in size without losing resolution. Once you've created an eps file of your logo submit it via Elateral's Submit Logo tool. E-mail partnerlogos@external.cisco.com with any partner logo related questions. 3. How do I setup the preferred Company Name? Set up your company name as you would like it to appear in your marketing collateral. On your first visit to Campaign Builder, click on the Your Account tab, then on Profile. Add your company name in the Preferred Company Name box (up to 35 characters). While in Profile, fill in any contact details that are missing or need to be changed. - Return to top - Using Campaign Builder1. How do I get access to the tool? All Cisco Registered, Certified and Specialized Partners have access to the tool by logging in with their Cisco.com ID. 2. How much does it cost? If you decide to print your materials using one of the approved Campaign Builder print houses, payment is made directly through the Web site. 3. Who is responsible for previewing my document? Prior to submitting your document for printing, you will be able to preview it in PDF format When prompted, please check your document carefully for accuracy and consistency (e.g. spelling, dates, phone numbers, URLs, etc.) The printer and Cisco are not liable for any errors. You will need to read and approve these Terms and Conditions in order to use the Campaign Builder system. 4. What happens when I select “Place Order?” When you select 'Place Order', your order goes through an approval process, see How-To Guide. You will have the opportunity to download a soft copy PDF of the document to your hard drive, which is your proof. You can also use the PDF copy for making your own prints. Where you have requested printed documents the order goes directly to a Cisco preferred printer. You will receive an e-mail from the printer confirming the order and confirming printing information and next steps. 5. How can I check the status of an order? Each order you place is saved for future reference online, allowing easy reordering with or without modifications. To track the status of your order on-line click the 'Your Account' tab under Order History. - Return to top - Printing & Mailing1. Can I use my own printer? Yes. All PDF versions of documents can be downloaded as hi-resolution files suitable for printing on your high-quality desktop printer or at your favorite print house. 2. What if the printed documents do not meet my satisfaction? If you are unsatisfied with the quality of printed documents ordered through Campaign Builder, please send an email to: uki_cb_printquestions@external.cisco.com. Please be sure to include all of your contact information and a detailed description of the issues that you are experiencing. 3. What mail services are offered through Campaign Builder? Prices quoted are for First-class bulk mailing per piece. Upon receipt of your order, a confirming e-mail with the summary of mailing costs will be distributed for your reference. Print pricing does not include the costs for mailing services. The charge for mailing services includes using the Correct Address Software Solution (CASS) address verification program, addressing, presort, and mailing of each piece with personalized data from your mailing list. During the final ordering process, your mailing list should be uploaded when prompted to properly process your request. Please note that once your order has been placed, changes to your mailing list cannot be made. Your data will be kept confidential. - Return to top - Support1. Who is my Cisco contact for the Campaign Builder? Please send questions, comments and suggestions to Neil Bernstein.
2. Who can I contact if I have problems? Please send an e-mail message to the following for specific assistance: uki_cb_questions@external.cisco.com for Campaign Builder application help partnerlogos@external.cisco.com for help with submitting your logo uki_cb_printquestions@external.cisco.com for printing related questions tradeshowboothbuilder@external.cisco.com
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