About this Document


This document provides installation instructions for ICM10.5(2) ES27. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.

This document contains these sections:

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About Cisco ICM (and ICM Engineering Specials)


Admin Client installation on windows server 2008 R2 platform was discontinued from UCCE version 9.0(1) onwards. This particular Engineering special is built to enable Admin Client’s installation back on Windows Server 2008 R2. To allow installation on Window server 2008 R2 platform, Admin Client 10.5(1) installer’s logic has been changed. The new 10.5.1a installer is re-packaged in a zip file and posted to Cisco.com and is available for customers to download.

ICM Compatibility and Support Specifications


ICM Version Support

ICM 10.5(2)

ICM Component Support

Supported ICM Components

ICM10.5(2) ES27 is compatible with and should be installed on these ICM components:

Unsupported ICM Components

Do not install this engineering special on any of the following components:

ICM Engineering Special Installation Planning

Installing ICM10.5(2) ES27


 Prerequisite: - Installation of this patch requires the latest Admin Client 10.5.1a and UCCE 10.5.2a MR Patch to be installed on server.

 

 

1.      Download the latest Installer and readme file for Admin Client 10.5.1a located here.

 

https://software.cisco.com/download/release.html?mdfid=268439622&flowid=46046&softwareid=284420243&release=10.5(1)&relind=AVAILABLE&rellifecycle=&reltype=latest

2.      Install the latest Admin Client 10.5.1a

 

3.      Download the latest UCCE 10.5.2a maintenance release located here.

 

https://software.cisco.com/download/release.html?mdfid=268439622&flowid=46046&softwareid=280840583&release=10.5(2)&relind=AVAILABLE&rellifecycle=&reltype=latest

 

4.      Install UCCE 10.5.2a maintenance release.

 

5.      Launch the Installer provided for ES27 and following the instructions on the screen

 

Uninstall Directions for ICM10.5(2) ES27


To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".

Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.

Resolved Caveats in this Engineering Special


Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html


Resolved Caveats in ICM10.5(2) ES27

This section lists caveats specifically resolved by ICM10.5(2) ES27.

Index of Resolved Caveats

Identifier

Severity

Component

Headline

CSCuw79720

6

Install

10.0 UCCE Administration Client on Windows 2k8

CSCuy19696

1

web.setup

Not able to add instance in AdminClientSetup

CSCuy19635

 

2

Install

AdminClient(10.5)Installer is not laying down the .Net 4.0

Detailed list of Resolved Caveats in This Engineering Special


Defect Number: CSCuw79720

Component: Install

Severity: 6

Headline: 10.0 UCCE Administration Client on Windows 2k8

Symptom: UCCE 8.5 Client AWs which ran on 2K8 are no longer supported in version 10.X.

Conditions:
UCCE version 10.x

Workaround:
None.

 


 

Defect Number: CSCuy19696

Component: web.setup

Severity: 1

Headline: Not able to add instance in AdminClientSetup

Symptom: Not able to add instance in AdminClientSetup

Conditions:
On win2k8 server

Workaround:
 Open Edit Users and Group Manager in system.

Create two new groups with exact names UcceSetup and UcceConfig group manually.

Try to add instance again in Admin Client Setup.

 


Defect Number: CSCuy19635

Component: Install

Severity: 2

Headline: AdminClient(10.5)Installer is not laying down the .Net 4.0

Symptom: AdminClient Installer is not laying down the specified .Net version

Conditions:
On win2k8 server

Workaround:
Install .Net4.0 manually

 


Obtaining Documentation


The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

Documentation CD-ROM

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Ordering Documentation

Cisco documentation is available in the following ways:

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

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We appreciate your comments.

Obtaining Technical Assistance


Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

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Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to: http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website: http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows: