About this Document


This document provides installation instructions for ICM11.0(2) ES33. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.

This document contains these sections:

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About Cisco ICM (and ICM Engineering Specials)


Note

Any customer who has ES26 installed must uninstall that patch and install ES33 instead. ES26 has the fix for CSCvc39433. However, this fix is bad and caused the following regression: CSCvd33456. ES33 has the correct fix for both CSCvc39433 and CSCvd33456.

ICM Compatibility and Support Specifications


ICM Version Support

ICM 11.0(2)

ICM Component Support

Supported ICM Components

ICM11.0(2) ES33 is compatible with and should be installed on these ICM components:

All ICM components

Unsupported ICM Components

Do not install this engineering special on any of the following components:

Non ICM components

ICM Engineering Special Installation Planning


Installing ICM11.0(2) ES33


Installation of this patch requires that all ICM services are shut down during the entire installation process. It is always recommended to install this ES during a scheduled downtime.

·       Using the ICM Service Control, stop all the ICM services running on the system

·       Launch the Installer provided for ES2 and following the instructions on the screen

·       Using the ICM Service Control, start all ICM services again.


This section is where you should include actual step-by-step installation instructions.

Uninstall Directions for ICM11.0(2) ES33


To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".

Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html


Resolved Caveats in ICM11.0(2) ES33

This section lists caveats specifically resolved by ICM11.0(2) ES33.

Index of Resolved Caveats

Caveats in this section are ordered by ICM component, severity, and then identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering, i.e. all of the caveats from the release notes of the previous ES which included these files.

Identifier

Severity

Component

Headline

CSCvd33456

2

web.config.api

Supervisor has no access to CCE Admin tool due to fix in 11.0.2 ES26

CSCvc39433

2

web.config.api

PCCE department level admin has global access.

CSCux82494

6

web.config.api

PCCE needs to support UCS C240 M4.

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering, i.e. all of the caveats from the release notes of the previous ES which included these files.


Defect Number: CSCvd33456

Component: web.config.api

Severity: 2

Headline: Supervisor has no access to CCE Admin tool due to fix in 11.0.2 ES26


Symptom:
In PCCE 11.0.2 after applying ES26 patch for bug CSCvc39433, Supervisor has no access to CCE Admin tool.

Conditions:
After applying UCCE 11.0.2 ES26 fix for bug CSCvc39433.

Workaround:
None

Further Problem Description:

Defect Number: CSCvc39433

Component: web.config.api

Severity: 2

Headline: PCCE department level admin has global access.


Symptom:
Department AgentAdmin role with readonly has access to all objects.

Conditions:
Administrator is assigned to single department with read only role and can access all departments.

Workaround:
None

Further Problem Description:

Defect Number: CSCux82494

Component: web.config.api

Severity: 6

Headline: PCCE needs to support UCS C240 M4.


Symptom:
Customers won't be able to switch to PCCE when they are using UCS C240 M4 hardware.

Conditions:
Using UCS C240 M4 hardware.

Workaround:
None


Further Problem Description:


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Ordering Documentation

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Obtaining Technical Assistance


Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

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Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to: http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website: http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows: